We leased a property through Service Star and ended up purchasing a home about five months into our lease. During the lease break process, we worked with Dena, who was extremely helpful and transparent about our responsibilities, including continuing rent payments until the property was re-rented. Dena stayed on top of everything and was able to get a new tenant in place within a month, which significantly minimized our out-of-pocket costs. We truly appreciated her efficiency and communication throughout the process. During the time we lived in the property, Service Star was very attentive. Any maintenance issues were addressed promptly, typically within a day. Overall, we had a very positive experience. If we ever need to rent again, Service Star will definitely be one of the first companies we consider read more

This company will do anything and everything to charge you more than the expected rent. The renters experience is completely devalued. Prior to moving in, the day I was supposed to sign my lease, I read the yelp reviews in the parking lot. They were awful. I thought well maybe these are just one off people that are disgruntled and have unrealistic expectations. I walked in to make my payment for the deposit, and the girl at the front desk was rude and dismissive- to the point I walked out. I called the property manager and expressed my concerns with the reviews and the front desk. He reassured that they had an excellent reputation on google and the yelp people were crazy and had unrealistic expectations of a rental agreement. I believed him and rented from them. Then they sent out a notice a few weeks ago stating somebody would come by to change out the ac filters- not to worry they have keys and to lock up pets. Pets were locked up, but they didn't enter. They left the air filter for me to put into the AC unit and then charged me $75 but aren't going to come back to do the work?? They can't say what the $75 pays for and wont budge on waiving the fee even though they could have entered to do the work they needed to do. When this was brought to their attention, they declined to make any customer service gesture and doubled down on the fee. It's a complete money grab and so are all of their other "fees". Tbh I used to be a home owner and I thought i'd be saving myself a headache in renting but it seems like owning is probably a better move. Service star clearly doesn't have any customer service skills and care about their profit and the people who rent their homes through the company. read more

Rachel is absolutely amazing at what she does! She's professional, hardworking, and always goes above and beyond for the people she helps. Anyone who works with her is lucky to have such a dedicated realtor on their side. read more

I had a terrible experience working with this company. I am living out of state and applied for one of their houses and the entire process was awful - they were not communicative, tried charging $75 per person for an application and $30 for a pet review - $180 in total and then proceeded to turn around and accept another application without informing me that there was another party interested, while we had been in communication for over a week. I am extremely unimpressed and would not recommend working with this company to anyone. Beware. read more

The lady whose representing the company Debbie Katzman Is eventually gonna get your company sued.She's rude and not truthful at all. She likes to point fingers . She doesn't take care of maintenance issues specially when it involves bacteria and mold buildup. Do not rent from this company!!! Beware and forewarned. I have also read that the tenants have to sign a waiver form to give Service our realty five star review reviews if you don't, they will try and sue you. Good luck with that Service star realty. The owner really needs to look at these reviews and make a change. read more

I was going to apply for this rental and started filling out your pet application and the questions that you are asking are very invasive per the HIPPA law. I have documentation that my dogs are a positive reinforcement in my health signed by my doctor as well as their registration, and that is more than what you should need to qualify me for your property. To give you permission to contact my physician to inquire about my disability that requires the use of an animal is a clear violation of the HIPPA Law. In Arizona, the Fair Housing Act provides protections for individuals with emotional support animals. Under this act, handlers with ESAs have equal rights to accommodation without prejudice. This means landlords and property owners cannot charge additional fees or refuse to rent to a person because of their ESA. Arizona ESA Housing Laws state that you and your emotional support pet are protected under the Fair Housing Act. The Fair Housing Act (FHA) prohibits landlords from discriminating against people with emotional support pets who are renting or buying a home, or any other house-related activities. Under the Fair Housing Act, you and your emotional support pet cannot be treated differently than other tenants. Landlords cannot charge you more than other tenants because of your emotional support pet. In some instances, you could use your emotional support animal letter from a doctor to waive pet deposits. Also, landlords cannot refuse to accommodate a person just because they have an emotional support animal. If your animal is too large for the space or could harm the property or other tenants, then they may refuse to accommodate you. In Arizona, you're not typically required to provide your doctor's information to rent a home. However, landlords must ensure that the rental property meets health and safety standards. If you have a disability and need accommodations, you'll need to provide evidence of the disability, but detailed medical history isn't usually necessary. Remember, it's essential to understand your rights and obligations under the Arizona Residential Landlord Tenant Act (ARLTA) to proceed correctly read more

Service Star Realty - Screening questions asked on application for rental property - Property Management Near Me - Scottsdale, Arizona

Worst management company ever. In 3 years they didn't step foot on our property! Tenants signed a contract that said they didn't smoke, they did excessively, but Service Star did nothing. Yard was big and fenced but the dog urinated all over the house for 3 years and still Service Star didn't do anything. They gave the tenants back their security deposit when threatened with legal action and kept the rent. We had no bills, but they kept our $400 fund also. Why would anyone want a company like this? Awful! read more

This review and compliment is long overdue! I'm glad I finally had some free time to sit down and write this. Back at the end of August, I had such an outstanding experience with Service Star Realty! We currently rent and our air conditioner suddenly stopped working, they were there to assist us very quickly. Not only did they act swiftly, but they also went the extra mile by offering us a hotel stay if we needed it. Service Star Realty's response was impressive. Within a day, they had a technician on-site to repair our AC unit. I'd like to give a special shout-out to our property manager, Michele Rozansky, along with Justine and Goldie for their exceptional care and support for our family. I can't thank them enough for their quick, efficient, and caring service. They truly deserve a 5-star rating and probably a raise! read more

Service Star Realty you are truly the worst. You are easily the most unprofessional company I've ever dealt with and you made the process of getting my condo sale-ready a true nightmare while taking advantage of the fact that I was out of state. Between the treatment of customers, staff turnover, lack of communication or explanation, threats, attempts to squeeze out every penny you can...it's a wonder you're still in business. Here are a few highlights (or should I saw lowlights) of working with you - Finding my condo in absolute shambles after you were "managing" the property for 3 years (holes in the walls, urine soaked carpets, destroyed dishwasher, broken fixtures, etc.). While some damages are expected, this was extreme. It didn't help that you let this same tenant stay in the property for a week+ after their lease ended without collecting any rent. Having to pay $1000+ to break our listing agreement after weeks of no communication and no work from our realtor (worth it to not have to work with you on the sale of this property, but a hard pill to swallow when your calculation was $85/hour and no work had been done....) After we parted ways, you reached out demanding an additional $600 (to be paid in 24 hours) due to an accounting error on your end and threatening to put a lien on our property if we don't pay (no explanation, documents, invoices, etc. were shared with this demand, my portal reflected no outstanding bills) And that's just the tip of the iceberg in our 3 year journey with Service Star. AZ friends stay FAR away (of their property management or realty services). read more

They take kickbacks from vendors upto 20% to feed there life stile. So In turn you get charged too much.

ZERO RATING. They are the most unprofessional management. Absolutely atrocious how they can possibly be running a business. Dryer, stove, and washer came broken upon moving in ! We have been going back and fourth and 3 months in and now they want to replace them for a new one when that should of been done prior !! And now there's this huge leak that has our floor soaking wet at all times! DO NOT DO BUSINESS! read more

Rented of their properties, the actual owner of the property was very friendly and understanding of any issues, whereas the service star management was awful. We asked for maintenance on a broken door handle, (broken when we moved in), and they fixed it just for it to break again a week later, and didn't come back. We got none of our Security Deposit back even though we hired professionals to clean it before we left, and they charged us for issues that were prevalent when we got there. We paid $4000 a month for our place and yet the pool, which is a big part of why we moved there wasn't operational for almost 2 months. The property we lived at is still vacant and I feel bad for the owner of the property, as she's getting screwed over by them. There is no reason the owner of the property should be more effective and efficient with helping us then the company that she hired to do that! read more

Truly the least personalized, self-serving agency I can ever remember working with in my 56 years on this planet. I never waste my time writing reviews, but people need to be warned about this group. I literally discontinued my lease with the property owner because of the experience I had with Service Star. They made me jump through hoops to get qualified to rent from the property owner but did not jump throug a single hoop to help me when I needed help from them during my tenancy. To this day, I continue to receive auto-generated offers to renew my lease even though I discontinued doing business with them months ago. As another reviewer commented, if you are thinking of doing business with Service Star Realty, "run for the hills"! read more

As a Vendor, I can say that I am not pleased at how they handle their work. I have provided estimates on various work to be done, and it seems like all they want is to do the bare minimum to get things working, even if it is a hazard to the family within the house. I have completely stopped working with them because they can be unprofessional and expect the best of my expertise, yet they don't like to pay the full amount and demand 10% off at sign up. I have lost money with this company.. I am very displeased with their services and how they handle business. ZERO rating. read more

I can't give zero stars. This company profiles new tenants before they even move in. Then the time of the lease is horrible with tons of harassment. And their website is full of lies. They claim they offer 1 and 2 year lease for any of their properties but only offer the tenant 1 year. And their prices on things is never the same each month. Go through a different company if you want to stay sane. read more

SAVE YOURSELF. In the agreement they don't let u give the business a bad star review until you're out of the lease. I swear. Do anyone else!!! :// read more

I was with them for over five years am as they have grown the service has gone downhill They left many repairs undone multiple times They charge monthly for a pet deposit but that doesn't go to the owner! Hard to get a hold of read more

Shame on Service Star Realty and shame on Rick Kopp. They took our application money, then avoided our phone calls and didn't even bother to tell us that they had rented the apartment out from under us. When we finally got Rick on the phone and asked what the decision on our apartment was, he told us they gave the apartment to someone else because they had the hold money. We also had the hold money and had he asked us, we would have given the money too. Reading the 1 star reviews really shows you exactly why you shouldn't be doing business with this company. Dirty, disgusting business dealings and complete lack of respect for people. Enjoy your $113--glad we didn't spend a dime more with this company. read more

Horrible management company. They know they are terrible considering within the contract that you sign when leasing with them, you are not allowed to write a bad review about them. My landlord fired the company and we are under new management now which is why I can finally write my reviews about this company. They are not reliable, unprofessional, and do not take any type of care of the properties they "manage" ... read more

Service Star Realty is not a good company to do business with. If you have the chance you had better run! I have left 3 voicemails and sent 3 emails for Nina Warburton or anyone else in the office to return my call and let me know how much of my 3,750.00 deposit will be returned to me. I have gotten zero responses to any of my correspondence. I have spoken directly to the property owner and she is equally concerned as to why Nina refuses to answer or return correspondence. Run from this company, buyer beware! O and their Facebook page is a joke, they delete any negative reviews and only post the positive ones, that's worthless and misleading. read more

I should have terminated my contract with this company when they accidentally sent me an email that was meant for another Service Star colleague where they were badmouthing me. Against my better judgment I decided to continue working with them. That decision is costing me dearly. They were managing 3 of my investment properties, 2 of which now sit vacant due to their lack of urgency in listing -- or rather -- not listing the homes. Previous to these 2 homes sitting vacant, I had several calls and emails to the Property Manager where I told her directly that my biggest concern is having vacancies because my parents are retired and rely on the rent revenue and we also rely on rent revenue to pay the mortgages on these homes. I asked them for their recommendation on listing price and had told them that I'd rather drop the asking rent than have a vacancy because each month that goes by without rent revenue is a bigger loss for me especially with the cost of mortgage payments and property maintenance. My former Tenants moved out on 7/28. I had sent the PM professional photos of these properties that I had on file even before the Tenants vacated so that she could immediately list these homes. I followed up each week on any leads, showings done, feedback, a report on activity and she would give me some run around answers. I suggested that we strategize if these homes aren't getting activity. I asked her for comps of other rental homes in the area, she verbally told me she'd send them. Why did it take her weeks to send the comps? I reiterated to her over several calls and email that it's imperative we lease these properties before ASU classes start because these two houses are in Tempe and previous years' tenants were ASU students. Come August 16th, my concerns were really escalating because ASU classes start on August 17th. Turns out she didn't even list my properties on the MLS which I would never have known until I asked a broker friend in the Phoenix area to look up my properties so I can get her opinion on how to make the listing more appealing. When I called my PM, she said "I thought I posted the listing. I must have not clicked the submit button". My houses had been sitting for weeks without being listed on the MLS. I asked Service Star to please allow me to use an outside broker whom I will pay directly to help rent my properties -- we can use SS lease contract form and attach any addendum Service Star would need them to. Service Star refused. They claim to prioritize their customers but when it came down to it, they'd rather hoard listings that they cannot rent than do what's best for a client. Now that I sent them notice to terminate our contract because of their negligence that has caused my properties to be sitting vacant they have the audacity to still charge me for another 30 days of property management fees. These properties are my parents' retirement income which they rely on financially in their elderly years. Additionally, we rely on rental income to pay mortgage and maintenance of the property itself. Now that ASU classes have started, I am uncertain how long my properties will remain vacant. I wish I never used this Property Management company. read more

Tenant and Property Owner Beware....we were in the process of renting out our friends who are the homeowners home for a few months while we were getting our home renovated and the entire application process, pet screening and back and forth communication with this so called property management company was sub par to say the least. We were interested in doing a short term rental and we had communicated this from the start with the homeowners and they agreed. After filling out the application i was immediately harassed to fill out their 3rd party pet screening, i responded and said i would try and get this done after i was done working my day job. When i finally logged on to try and get this pet screening done i was shocked at the complete and super invasive and down right HIPAA violations that this pet screening asked. After i finally completed this form 4 times, yes you have to fill out for each pet and upload the vaccine docs and pics of your pets, honestly it was a tedious process. The pet screening cost me 120 dollars, 30 dollars per pet. After i finally got this done i was immediately told that now my husband had to do the same thing. I said I'm not going to pay another 120 and they said oh no he just needs to say he doesn't own any animals. Does this make any sense to anyone? After we finally got through that ridiculous task we were emailed over an approval document that listed all the fees and what we basically had to owe prior to getting the keys. Right away i noticed that the term of the lease was incorrect so i pushed back and informed Jenna that this was wrong and i asked for her to fix this as i wasn't comfortable signing anything that wasn't correct and accidentally getting into a 1 year lease. She immediately told me that they don't do short term rentals, even though this was already agreed and approved by the homeowner. The approval document also had a pet score for each of my dogs that wasn't explained what their so called score meant, they had a tenant benefit package fee, again was never explained what that so called benefit package was, and they basically were the worst to deal with. After the back and forth we decided not to move forward with this rental as we have heard stories and seen first hand how they really manage properties. We also read the many less than stellar reviews on here and we really feel like we saved ourselves from being taken advantage of. read more

I wish I could give them 5 negative stars. I drove 30 mins to see this home for rent at address: 4553 S Chatham at 12:30 PM on Friday, July 5. We pulled up no lock box no communication just emails saying a lock box code was coming via text. I spoke to 4 different people who gave me the run around. A notice of abandonment was on the door!! Horrible company do not waste your time!!!! read more

Service Star Realty - This was on the door. No lock box was outside. - Property Management Near Me - Scottsdale, Arizona

We have been with this group going on the 2nd year!! This group never answers the phone or returns calls their answering machine says they will within 2 day!!! Really, never happens!!! We have had a water spicket outside that has been leaking for 6 months now... The Maintenance Guy also will not return your calls or answer your email!!! BY FAR THE WORST PROPERTY MANAGEMENT WE HAVE EVER DEALT WITH !!!!!!! 18056 N.23RD AVE read more

This company is a joke. Lack of communication always pulling as many "fees" as they possibly can to make more money. They charged a tenant over 4000 dollars in late fees during the pandemic and showed ZERO of that to the owners of the home. Horrible Managment company with lack of experience and professionalism read more

Hello there this review was way overdue and I hope that someone else will see this in the near future and think twice about hiring these property managers to manage their property or even to rent from them. Me and my husband rented a property for about a year specifically at 2281 East Derringer Way, and please do not rent it unless you know that they took care of the cockroach infestation. The property was poorly managed, and I could not believe that they gave it to us in that condition on top of that they took forever to reach out to you about maintenance issues, and on top of that they expected you to contact the vendor on their behalf, when the vendor Was not being reliable. we had regular and extensive pest control and just because the foundation of the house was so breached. It didn't matter. There were cockroaches and bugs on a daily basis. I wanted them to send an auditor and to see the extent of the situation and just know that it was not on our behalf because of cleanliness, but they never tried to fix the problems to begin with and probably still won't. It was like another issue every month. I had wrote multiple reviews on how they were currently doing while we were there and , and nothing was ever done to try to consolidate me, or fix the issue or even make it that much bearable to live there. My poor daughters were traumatized from the whole living experience and I can honestly say that this was the worst property and worst property management company we have ever rented from. read more

Service Star Realty - Multiple cockroaches daily, just one of the many, deleted the rest, and just wanted to forget - Property Management Near Me - Scottsdale, Arizona

Be very careful. They might steal the sugar out of your birthday cake. I am just a rental tenant for a property they manage and they have, among other things, put me at odds with public utilities over their questionable practices. Update: effort to rectify by SS read more

ZERO RATING! When you are trying to lease, they DO answer the phone oddly. However, when it comes to needing anything, most requests are handled by email. Try calling them and see if anyone answers the phone! They may leave a number to reach out and call the service people who handle the maintenance request if you are lucky. You have to wait anywhere from 24-72 hours for a response. Every year there is another fee of some sort versus just mentioning the fees before actually signing the lease, which is very deceptive unfortunately. For the 3-month check, you may get a maintenance technician to come out, you are charged if you are not there at the residence. You may have to schedule a day off, and there can be no minors home alone to open the door for the maintenance technician, if so than you are charged a "FEE". Luckily, we never experienced this however please be mindful when renting from Service Star, we own other properties, and we would never rent or suggest doing business with this company. We pay now over $3500 a month and you get treated like you don't exist. What company hardly ever answers the phone when you call? This is the least personalized, self-serving agency ever here in Phoenix. Not worth it save yourself the hassle, time, and money! After this lease we will not be renewing! read more

We rented a home from SSR in Feb 2021 and I have been working with my property manager Nina Warburton who has gone above and beyond to help to me anytime the need has arose. I can't express enough how grateful I am to have found this company to rent a home from you and can't say enough positive things about Nina, she is just amazing!!! read more

I had service star for one year they took over the property I was at. I always paid on time yet every email ever sent had threats of some sort wheather it's the owner didn't us keys so u need to provide them or we will lock u out and others the rep I talked with was always rude and had an attitude I would never recommend this place they are the worst read more

As I write this update, I'm hoping our original review is still visible. We've been with SSR since 2019 and still are so so happy with them. During this pandemic they've been great. Lots of communication with tenants and with us. We also ask them to do little extras like send a gift basket when the tenant re-upped their lease and at the end of the year. We have a new representative assigned to us and she's been good! Honestly, we should get the SSR folks a gift basket too! They've been great and we have peace of mind. read more

These guys were quick to take our $200 in application fees, but it took them over 8 days before they told us the house was off the market. We called them several times over that course of time; don't expect to get a call-back for several days if at all. Their office isn't much help either. I had to repeat myself 6 times to their assistant who kept talking over me and all they do is forward your issue to the property manager who doesn't return your calls in the first place. read more

This leasing company is awful. They don't communicate when a new property manager takes over the place you're renting (I dealt with 5 PMs in 2 years, not once did they reach out when someone was leaving or someone new started). When I first moved in, I was not given a community pool key or garage door openers. I had to pay out of pocket for those and go through the HOA, because Service Star refused to help. Also, they didn't know where our mailbox was so it took me weeks to access my own mail. We also had a cheap dishwasher that broke (that's more on the owner), and it took them 4 months to replace it, with an even cheaper one. Their customer service is awful, their people rarely ever answers phones or return voicemails. The move out checklist was also way too much, especially since this "brand new" home was not cleaned well when I initially moved in. If I ever need to rent a place again, I will refuse to apply if it is through Service Star Realty. read more

Let me start by saying when we moved in 8 years ago they were great, responsive etc. But as the years progress the have done the pick and choose what they want to fix. Every 3 months they come to check out our home to make sure we are not destroying it which is fine. But since we take care of our home they seem to try and find things to write us up about. Last visit they wrote us up for having a dog which was not allowed evern though we had to send pictures of our dogs prior to moving in. Rules keep changing depending on how they feel each day? Needless to say we are looking to leave. read more

I received a call back at 5:45pm on a property I emailed about. I didn't answer right away because the incoming #877-77-7777 looks spammy. Chris left me a message saying to call back and they are open until 8pm. I called back right away only to get an automated message that they close at 4pm. And I could leave a message by using the first 3 letters of the agents name.... kri, chr,cri nothing worked.... it hung up on me... Tried again used the ext 777 to get to leasing a person answered to inform me the property went under contract before kris ever called me. What a waste of time, very unproffessional and way contradictory information. It's available/its not. We close at 8/we closed at 4. Get your act together. read more

Company is very unprofessional. The company is not an advocate for the tenant. Fail to respond to telephone calls, only willing to communicate via email. T read more

BUYER BEWARE! ZERO RATING! I rented from this company in 2017 for approx 1 1/2 years, They illegally try to force you to accept a lease in which they say you cannot leave any bad reviews. They even wasted $$$ trying to "sue" me over my previous negative rating I left for them. I Fight back and won big time! Then later found out they contacted Yelp and somehow got them to take my review down. Well, I'm back to say, this place is the absolutely WORST company to rent with. They do NOT take care of maintenance request in a timely manner and they are the most unprofessional real estate agents I have ever met in my life. Also beware that they will try to nickel and dime you for everything you have upon check out. If you decide to rent from them make sure you have all of your ducks in a row. On their website they literally sell to homeowners that they retain 90% of their security deposits. As a renter why would you want to rent from a company that promotes that. It's about time the state of Arizona real estate department shuts this company down for unethical business practices. I am working on that quest as well. read more

I would like to begin by saying what a terrific job Service Star Realty is doing managing my properties! As a small business owner myself, I prefer working with small business who are invested in providing top notch customer service to their clients. That being said, I have worked with many other property management companies that have lacked in communication and were not proactive. I am very satisfied with my property manager, Shanta who is easy to communicate with and takes a very proactive approach to making sure my properties are not sitting vacant. She recently found great new tenants for me within a week of the previous tenants moving out. She also secured a 2 year lease!!! I would not hesitate to have Shanta and Service Star manage additional properties for me. read more

As a property owner, I suggest to STAY AWAY from this company, they are irresponsible, have no ethic Just listing the facts 1) Read the contract very carefully, once you list your property with them, you will need to pay a high fee to get out 2) In a very good market of 2020, it takes them 2 months to rent my property out below the market rate. 3) They don't really care about your property, and screen the tenants. the tenant never made a single on time payment during the whole lease time. But Service star charge me and the tenant all the fees, all I get is just very late rent payment, sometimes 2-3 month behind, no compensation for me at all. 4) They charge a high repair fee, a few hundred dollars, for very simple repairs, just as changing AC filter, changing light bulbs, etc. They charge over 600 for a move-out cleaning, but the property was dirty when I get it back. In conclusion, It was a really bad decision to choose them. I was so upset with them, I am seriously thinking of filing a complaint to the BBB. read more

Absolutely horrible company to work with. The people in the office are rude. Debi is the rudest. They will charge you for maintenance even if the maintenance people never call or show up. They never sent our deposit either. Look somewhere else for your own sanity. read more