Went in to get a wheel bearing issue diagnosed and repaired. Their mechanic charged me for a…read morediagnostic fees and said it was the wheel bearing. I took the car back to them to have the wheel bearing replaced and they did it. Then the noise persisted and they still charged me over 500, and their mechanic told me the noise will go away with time and it was the spindle that should have been replaced. Their mechanic didn't fix the issue I went there for and still charged me so much money

This company was great! My daughter's car needed brakes she is at college in Lehigh was able to…read morecoordinate everything over the phone. Price was reasonable and service was timely.

I believe in calling out the good, the bad, and--on rare occasions--the truly exceptional. Austin's…read moreAuto Service falls firmly into that last category. I brought my vehicle in for a state inspection and oil change, and from the moment I walked in, the place stood out. It was clean, organized, and professional--easily the most impressive auto service shop I've seen in my 60 years. They kept me informed every step of the way. As someone new to Pennsylvania, I especially appreciated how clearly they explained the process and what I needed to do. Everyone I interacted with was pleasant, polite, and respectful. By early afternoon, everything was done--on time, exactly as requested, and exactly as promised. I wouldn't hesitate to bring any vehicle I own to Austin's on Broad Street

Jesus came and picked me up with my car that died. He was professional and fast and I immediately…read morefelt safer. I highly recommend this service- ask for Jesus!

Went here when K&S tire couldn't come up with tires for my 36 street rod that weren't 4 years old…read more Met Jim and he had the tires the next day. He took great care doing it with floor jacks one wheel at a time. Great prices and a great guy. My new place for tires.

I think it's fair to say that no one likes to waste money or feel that they've been ripped off…read more While I have been going to Paul Wood for many years that's how I feel things went the last two times I brought my car here for non-tire service. Let me first say that by no means am I talking about what goes on here in regards to tires. Excellent pricing along with super fast service that is truly the best of the best. But then there's the other side of the business which is auto repair. Visit 1: I brought my car here telling them that I saw a leak under the car and that the temperature gauge was running high. They charged me over a hundred dollars to look at my radiator, add coolant then tell me there was no leak and that the issue was from me running the coolant too low. The problem with that theory was that the car continued to overheat the same day as it had been doing prior to my visit. In a vote of no confidence, I went to another shop that found the source of the problem (hole in the radiator) in less than five minutes. Visit 2: The tire pressure sensor light goes on. While getting an inspection done I ask them about how this could be fixed. I'm told that it can only be fixed at the dealership, they don't have the tools and that it would be well over a hundred dollars. Ironically, the same place that found/fixed the radiator leak also fixed the sensor issue for...twenty bucks. And there were other things like brake pads that needed replacing after less than ten thousand miles (no I don't drive for Uber or in NYC nor do I like doing hard stops for fun) which had never happened to me in my entire life. Overall this is still a great shop for tires and tire repair. Maybe the last few times were flukes. I don't know. What I do know is that anytime I need to pay twice to get something fixed it makes me very wary about coming back for potentially more of the same.

TERRIBLE! I created an appointment online for 3 services. When I arrived, I confined it with the…read moregentleman at the desk. He agreed to everything and said, "We may also have some recommendations that we will discuss with you." When my car was "finished," they charged me $130 for an oil change! Just an oil change! Nothing else with my online appo service was completed! The gentleman I spoke to then had no recollection of our previous conversation of what I needed done. I showed him my confirmation and services that would be completed and he said, "That's not what the computer system told me. You'll have to make another appointment." absolutely not! This was the most expensive oil change and waste of my time!

I had a 3:00 PM appointment for a Pennsylvania state inspection and arrived early at 2:50 PM…read more Check-in was straightforward and professional. What followed was a nearly three-hour wait with no meaningful communication. I understand that Pennsylvania inspections can take 30-90 minutes depending on workload. However, I received no proactive updates as 3:30, 4:00, and 4:30 passed. The only communication I received was an automated text stating my vehicle would be ready at 5:00 PM. That time passed as well. My vehicle was finally ready at 5:48 PM -- almost three hours after arriving for a scheduled appointment. At no point did anyone explain the delay, provide a revised time estimate, or offer even a simple apology. Delays can happen in any service environment. The issue here was not the delay itself, but the complete lack of communication and basic customer care. Appointments should have meaning. If the shop was running significantly behind schedule, setting expectations or providing updates would have made a substantial difference. I hope management reviews their scheduling and communication practices so future customers are treated with greater professionalism and respect for their time.

Good customer service, knowledgeable & done good work on my cars. Got a wheel alignment, the car…read morenow drives nice & straight like it should. Another time I got my wheel balanced, because the prior shop did a bad job at it and now the car shaking is all gone. Would for sure go back again.

I normally don't leave reviews for places but this one is for the mothers who don't understand car…read moremechanics. There's a new owner in that place and they tried suggesting repair charges for me and my mom, 600 - 1000 on repairs or they would fail your state inspection sticker . I was told I needed new struts or else it'll fail inspection and he would give me a $300 discount I said no. The mechanics also only put on 1 bulb on my license plate light and he still made me pay for the inspection. I went to another place for a second opinion and I passed with zero issues, with a disclaimer about struts. Also the black guy with the bunched up dreads was mean mugging me when I left my paperwork in the car my bad bro. Don't show up at 8 a.m when it opens either because legit he is in a bad mood, like no "Hello" or anything, dead stare, I felt like I did something to him bro I'm sorry. We've been coming here for 5 years and I just want people to know because they tried the samething to my mom and I just wanna look out for similar victims.

I had been using this location for my oil changes and small repairs for years. Service supervisor…read morewas very good and trustworthy. New supervisor started. Took my 18 year old car in for a scheduled LOF. I informed him that there's an issue with my oil pan drain plug, and it may need a little more TLC than normal. (The old supervisor knew about it, and it was never an issue). Now my car needs $3500 worth of undercarriage repairs before they can do the oil change?!? But I've been approved for $3000 through some customer care program...no thank you. I took my car elsewhere and had the LOF done with no problems. I WON'T ever be going back there again. Ladies, be warned. I thought this type of crap went out in the 80's. I understand the upsell attempt, but come on, FFS. Nice try.

Been here before but ownership or manager change said what happen the last people were no good and…read morehe's honest . I needed some front end work and brakes he told me it's going to cost $1700 took it some place else for $550. Get a second opinion than trust him .

They're always friendly and work efficiently. Their work is always great. I go there when I need…read morenew tires or anything related to them.

I will never ever buy anything from Joe's again. They sold me four tires and when I got home I…read morenoticed a big bubble on the side wall of one of the tires. I immediately went back to have it replaced. They would not replace it told me, "That's nothing. You see that on tires all the time." I took it to Jack Williams who said it is dangerous and should have been replaced. I find Joe's dishonest or at best incompetent..

I have to see that this place is awesome…read more This service is beyond five star Brought my car in to get the tires replaced and a wheel alignment done and not only did the job but they broke down what was wrong so we understood. They actually care about their job Everybody I've met in there has been courteous and friendly They have earned my business time and time again

Took my mothers car in for a State Inspection. they found several issues and said the tires need…read moreto be replaced as well as it needed a new battery. I last used them in 2025 and they were Five Star back then...not anymore, Had them replace the tires and they failed to properly reprogram the TPMS system. Additionally they lost one of the hub caps to the car. Took the car back and their response was "take it to a Cadillac dealer, they know how to reprogram it"! Unbelievable! As far as the missing hub cap, they said they didn't have it. Got paid their money and could care less about customer service. Will never use them again or recommend them to anybody.

This being our new garage...two cars with previous repairs and this inspection & repair. Every…read moretime I call, I am able to make an appointment & have my car serviced fast or within reasonable time. Just getting an appointment & having them work on it right away and not in a week, is a big plus & I appreciate that. No complaints, always pleasant and polite.

I went to J&D as a new customer. I needed brakes and rotors along with an inspection. they gave me…read morea quote that sounded like a lot. So, I went to another place a friend recommended. I wound up paying THOUSANDS LESS! Thousands. I compared the estimate I received to the place I actually got work done. The prices were no where even close. Such a shame.