I believe in calling out the good, the bad, and--on rare occasions--the truly exceptional. Austin's…read moreAuto Service falls firmly into that last category. I brought my vehicle in for a state inspection and oil change, and from the moment I walked in, the place stood out. It was clean, organized, and professional--easily the most impressive auto service shop I've seen in my 60 years. They kept me informed every step of the way. As someone new to Pennsylvania, I especially appreciated how clearly they explained the process and what I needed to do. Everyone I interacted with was pleasant, polite, and respectful. By early afternoon, everything was done--on time, exactly as requested, and exactly as promised. I wouldn't hesitate to bring any vehicle I own to Austin's on Broad Street

Jesus came and picked me up with my car that died. He was professional and fast and I immediately…read morefelt safer. I highly recommend this service- ask for Jesus!

Went here when K&S tire couldn't come up with tires for my 36 street rod that weren't 4 years old…read more Met Jim and he had the tires the next day. He took great care doing it with floor jacks one wheel at a time. Great prices and a great guy. My new place for tires.

I think it's fair to say that no one likes to waste money or feel that they've been ripped off…read more While I have been going to Paul Wood for many years that's how I feel things went the last two times I brought my car here for non-tire service. Let me first say that by no means am I talking about what goes on here in regards to tires. Excellent pricing along with super fast service that is truly the best of the best. But then there's the other side of the business which is auto repair. Visit 1: I brought my car here telling them that I saw a leak under the car and that the temperature gauge was running high. They charged me over a hundred dollars to look at my radiator, add coolant then tell me there was no leak and that the issue was from me running the coolant too low. The problem with that theory was that the car continued to overheat the same day as it had been doing prior to my visit. In a vote of no confidence, I went to another shop that found the source of the problem (hole in the radiator) in less than five minutes. Visit 2: The tire pressure sensor light goes on. While getting an inspection done I ask them about how this could be fixed. I'm told that it can only be fixed at the dealership, they don't have the tools and that it would be well over a hundred dollars. Ironically, the same place that found/fixed the radiator leak also fixed the sensor issue for...twenty bucks. And there were other things like brake pads that needed replacing after less than ten thousand miles (no I don't drive for Uber or in NYC nor do I like doing hard stops for fun) which had never happened to me in my entire life. Overall this is still a great shop for tires and tire repair. Maybe the last few times were flukes. I don't know. What I do know is that anytime I need to pay twice to get something fixed it makes me very wary about coming back for potentially more of the same.

I had a 3:00 PM appointment for a Pennsylvania state inspection and arrived early at 2:50 PM…read more Check-in was straightforward and professional. What followed was a nearly three-hour wait with no meaningful communication. I understand that Pennsylvania inspections can take 30-90 minutes depending on workload. However, I received no proactive updates as 3:30, 4:00, and 4:30 passed. The only communication I received was an automated text stating my vehicle would be ready at 5:00 PM. That time passed as well. My vehicle was finally ready at 5:48 PM -- almost three hours after arriving for a scheduled appointment. At no point did anyone explain the delay, provide a revised time estimate, or offer even a simple apology. Delays can happen in any service environment. The issue here was not the delay itself, but the complete lack of communication and basic customer care. Appointments should have meaning. If the shop was running significantly behind schedule, setting expectations or providing updates would have made a substantial difference. I hope management reviews their scheduling and communication practices so future customers are treated with greater professionalism and respect for their time.

Love this place!! Staff is very knowledgeable and helpful! They were recommended to me and their…read moreservice did not disappoint!

Good customer service, knowledgeable & done good work on my cars. Got a wheel alignment, the car…read morenow drives nice & straight like it should. Another time I got my wheel balanced, because the prior shop did a bad job at it and now the car shaking is all gone. Would for sure go back again.

I can never say enough good things about this business. Eric, the manager, and his team are just…read morethe best in regards to service, professionalism, kindness, and promptness. Any time I need a tire changed or repaired, battery work, oil change or any other service they provide, I will go to Mavis Schnecksville. Great work, prompt service and fair prices. I highly recommend!

I had been using this location for my oil changes and small repairs for years. Service supervisor…read morewas very good and trustworthy. New supervisor started. Took my 18 year old car in for a scheduled LOF. I informed him that there's an issue with my oil pan drain plug, and it may need a little more TLC than normal. (The old supervisor knew about it, and it was never an issue). Now my car needs $3500 worth of undercarriage repairs before they can do the oil change?!? But I've been approved for $3000 through some customer care program...no thank you. I took my car elsewhere and had the LOF done with no problems. I WON'T ever be going back there again. Ladies, be warned. I thought this type of crap went out in the 80's. I understand the upsell attempt, but come on, FFS. Nice try.

Been here before but ownership or manager change said what happen the last people were no good and…read morehe's honest . I needed some front end work and brakes he told me it's going to cost $1700 took it some place else for $550. Get a second opinion than trust him .

They're always friendly and work efficiently. Their work is always great. I go there when I need…read morenew tires or anything related to them.

I will never ever buy anything from Joe's again. They sold me four tires and when I got home I…read morenoticed a big bubble on the side wall of one of the tires. I immediately went back to have it replaced. They would not replace it told me, "That's nothing. You see that on tires all the time." I took it to Jack Williams who said it is dangerous and should have been replaced. I find Joe's dishonest or at best incompetent..

I have to see that this place is awesome…read more This service is beyond five star Brought my car in to get the tires replaced and a wheel alignment done and not only did the job but they broke down what was wrong so we understood. They actually care about their job Everybody I've met in there has been courteous and friendly They have earned my business time and time again

destroyed went into location not knowing tint on windshield won't pass inspection from florida now…read moretold mechanic not once 3 times.instead of him saying it won't pass inspection he should have never touched truck.he we t on knowing it wont lass ripped tint on windshield grant you there was 3/4 inch all the way around sticker but wanted place sticker very close to tint after he distroyed it jack williams shit happens corp office a joke doing nothing and regional personal said fff it to addresss issue.so now this is being posted on every every jack willt sight and mavis being they are one cause they careless of customers proper twice before this