Had an unfortunate floor incident and worked closely with insurance company and ServPro for for clean-up and demo work. I could not have been more pleased with the service of ServPro during the process. Sam and the crew of Luis, Juanito and Joshua were very attentive and worked hard. Awful situation but they made it much easier and the communication of arrival, where we were in the process etc. was excellent. read more

Sam, Luis and their team did a phenomenal job! They were always on time and communicated effectively every step of the way. They made sure to keep all the work contained and ensuring no dust was tracked throughout our home. Professional and friendly; such a great team to work with! Thank you Sam, Luis, Joshua and I can't quite spell out the last service member's name (from Nicaragua)!! Greatly appreciate all the hard work and professionalism. read more

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Fernando was very professional and personal. He coordinated my water damage repair efficiently and in a timely manner. His whole crew was polite and productive. read more

Over the 3 day weekend my refrigerator broke and the ice maker melted and continued to pour water all over our kitchen floor. My insurance company hired Servpro and they were immediately responsive. They were excellent at communicating what my expectations should be and were timely, polite and most of all extremely tidy! Thank you for quickly getting out the moisture before the problem could have grown! read more

Fast professional service. Prompt arrival. Polite and friendly staff. Inspection and equipment removal

Our neighbor had a major water flood that overflowed into our space. We called Servpro and they showed up to address the catastrophe in what seemed like just minutes. Every step of the process was made easy and pleasant by the Servpro office and field staff. Everyone was polite, and when we had questions they explained everything professionally and in a manner that we could understand. They were attentive to all of our scheduling needs and their field supervisor went above and beyond to help coordinate the effort with our insurance company and the claims adjuster. When it came time for repairs, we shopped the work around to a couple other construction companies, but Servpro's bid beat them all. In the end, we were happy that they did because the quality of work we received was extraordinary - we couldn't have been happier with the final results. We have used several other local flood restoration companies in the past but will be sticking with Servpro solely for all of our future needs. Their professionalism is second to none, they make the entire process stress free, and their pricing beats all of their competitors. read more

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We had a recent flood in our kitchen, and used ServPro of Carlsbad to clean up the flood damage. On a Saturday morning, I noticed that the sink which had been left intact along with the countertops, was starting to pull away from the wall. I called ServPro and within minutes I received a call back from the owner, Joe, and within an hour he had a technician out to shore up the heavy kitchen sink. They did a wonderful job and were so responsive with any problems that arose. I would highly recommend them. read more

I'm downgrading them a little because of their incredibly hard sell about followup work. They get a very good rating for their emergency service, they got to my house within the hour and set up dehumidifiers. They cost $100 per machine per day. Yep, that's right. They wanted to set up fans too which cost extra. I told them not to, though in retrospect I should have had the fans. In any event, they told me at the time that the damage was pretty substantial and that I needed immediately construction work to replace the dry wall (cutting into the walls, drying out, replacing dry wall, restuccoing and repainting). Both of the owners (man and wife) were very hard sell, trying to scare me that I would die of black mold if I didn't let them do the work, etc. I called my contractor (SNS Building Services) and they told me that yes, the work had to be done but that ServPro had a reputation of hardselling overpriced work. As it turned out, I had SNS do the work, they were finished in 7 days and the bill came to $8500. I have checked around and it would have been a lot more with ServPro. They also have a reputation for drawing out the time so it takes longer. So ServPro for emergencies, SNS for followup work. read more

Luis and the rest of the crew rocks! A woman drove her SUV thru the front window of our medical office (nearly killing my wife, I might add). Broken glass, etc all over the place. This was about 3 PM on a Monday. Within an hour of my calling, Luis performed an assessment and crew arrived shortly afterwards and got started - cleaning up tons of glass and building debris, followed by constructing a large wooden protective barrier in front of our suite (besides boarding up the broken window). This was a particularly difficult job for the guys building out the structure b/c the walkway was so uneven and they measured out EVERYTHING. They finished about 3 AM and the final structure looks amazing. We were able to re-open our practice to see patients on Wednesday. Thank you all so much!!! Dr. Jeff and Laurie Pearson Medicine in Motion Carlsbad, CA read more

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Had a water leak due to my stupidity of not turning off faucet in my laundry room sink located on 2nd story of house. Water over flowed leaked into hallway and adjacent bedroom and through the subfloor down to the garage. I call Servpro around 3:30 in the afternoon and they sent out Luis Rodriquez to access the situation and give a ballpark estimate for remediation. Luis arrived promptly with mask and booties and explained in great detail how they measure the water leaks and materials that would have to be removed, in addition to the process and equipment needed to dry out the floor and walls. He was very diligent in measuring and drawing the floor plan so that the company could give an estimate of remediation costs (which does not include repairs after dry out). That same day, early evening I received a formal bid. I accepted, and they came back Friday morning to start. Luis and Jeremy arrived ready to work with masks and booties. Very professional, extremely humble and polite. Went right to work and knew exactly what they needed to do. They worked diligently through the day at what looked like a job well done. On Sunday, Edgar came with mask and booties to check if all moisture had been dried out. The bedroom, hallway, and garage ceiling were dry, but found moisture in the laundry room under tile floor. So removed fans and left remaining fans in laundry room and garage for 1 more day. Sunday,Ray came to measure for any dampness. All was well and dry so he quickly and carefully removed fans and humidifiers and broke down the areas that were sectioned off where fans and humidifiers were placed. I was extremely pleased with the employees and their work. Professional and trustworthy, great team. read more

First off, congratulations on the purchase of the business. For someone purchasing a business and reaching out to past customers who had a poor experience should be commended. The opportunity is to turn this business around and the way you are going about it, is a good start. This Franchise had opportunities. Wish you the best in your endeavor. read more

Hugo was super courteous, professional, and proficient. For a disastrous situation, he brought calmness. Would definitely recommend him if anyone is dealing with water mitigation. read more

We called Servpro after a problem was discovered with water intrusion into our living room after recent rains. Servpro responded quickly and mobilized their investigative team quickly to limit the amount of damage and potential mold development. Luis was outstanding in his assessment of our problem and offered clear and professional advice on the work that needed to be done. Two days after the initial assessment, a team of two Servpro professionals was on site and began an extensive demolition process to remove sheet rock, tile and carpet that had been damaged by the water intrusion. This team also provided a containment structure to prevent any dust or mold from spreading to the other parts of our house during the demolition and drying process for the walls and floor that were involved. Through out the entire time that Servpro assisted us, they were exceptionally professional, provided timely communication, and were outstanding in every regard. This is an excellent company - I would highly recommend them to anyone who finds it necessary to use the services they provide - you would be hard pressed to find a company better than Servpro to help you with a serious problem. read more

Our Icemaker connection hose burst in the middle of the night and we woke up to a flooded downstairs. A friend of mine suggested Servpro and we could not be more grateful. Luis, Leyla, and every member of the crew has been exceptional, thoughtful, and extremely hardworking. Communication has been constant, not only with me but with our insurance company. They continue to keep us informed with updates throughout the entire process. I highly recommend Servpro, these are amazing people that truly value customer service! read more

Great Company. Great people. Can't get much better service. Pat Bobbs read more

We had a water leak in a pipe on our 2nd floor, rolling down the pipe and into the ceiling of our garage. I called Servpro Carlsbad and they were onsite within 4 hours. The service, professionalism, communication, and all around great team was a pleasant surprise. This event took place during Covid-19 stay at home, but these guys were here setting up fans, cutting out drywall, and mitigating the damage. We're now looking at restoration and although we wanted to consider Servpro Carlsbad, they didn't want to come out and do an estimate; it was either just let them come out start the restoration, or they weren't really interested because they were very busy. Mike and Ray were awesome, I only wish we could consider them for restoration. read more

Gee, I'm on a plumbing spree and procrastinating at work! HolLER. Unfortunately, I was the victim of a bad flood. As an upper condo unit, I got away with little damage, my neighbor S below me was gracious (she's a renter), but the landlord of her unit, wanted to work with me (aka didn't like me because of events). Like Ghostbusters (cue Ray Parker Jr.), Servpro came out quickly and setup their vacuums and fans. I was dry and she was too. Fixing up is another yelp. A year later, I had another flood: different cause but same scenario. S loved it; landlord did not. He hated me more, and wanted my kidneys and wanted to inflate my duodenum. Servpro to the rescue again. In fact, the same crew came out and we recognized each other like summer camp pals. Good, professional, efficient, pragmatic staff. Word. read more

ServePro did a great job helping us treat water damage after we had a leak in our kitchen. Really professional and always on time. Would definitely recommend. read more

I was in Escrow. My roof had leaked. I had a new roof put on. The buyers were worried about damage and mold. SERVPRO came out right away! They checked my Attic, ceiling, and walls. They made sure no insulation was wet . It is so nice to have a company come out in a timely manner and do a professional job, all without upcharging me or lying for extra work. I would highly recommend them. read more

Tenant just moved into a rental June 2nd and then later on in the month it was discovered that in the garage there was mold from next to the hot water heater. I called on June 22nd and Mark, the owner, came out the very next day for an estimate. I did not get the kind of contact that Myra had spoken about. No one hung up on me. No one even talked to me about insurance . Every time I called even if it was after 5:30 I got somebody to the phone and every day they told me what was going on. When they opened the wall in the garage they discovered that it had gone into the bedroom. They informed me immediately that it was necessary to come back 2 more full days to complete the job. They gave me a revised estimate it was very fair. With all the extra work they started the job the day after I called, and from that day in 4 days. The job was completed by 2 o'clock on Saturday. They were very professional and provided me with reports and photographs just like I would have expected. Even after they had totally finished the job they still take my phone calls and helped me with some issues that I had regarding mold problem. In the past I had used ServPro in Costa Mesa California I lived in a condo and four separate times water intrusions came in and created mold so I trusted Servpro. I did not hesitate to call the SERVPRO in Carlsbad and their team met every one of my expectations for excellent service. Every person from the owner Mark who gave me the estimate to the technician that came out to do the job and Jon in the office also Steven the job supervisor all of them answered my questions and helped get the job done timely. With my sincerest thanks, Karen E Hemingway Carlsbad California read more

Excellent, professional, friendly, and courteous! They helped dryout our home in Vista after a slab leak and got us on the road to repair in record time. We'd recommend them to friends and family, easy. read more

DONT DO IT. Total ripoff and rude owner. Cost us thousands of dollars in un-necessary work, and wanted to come back the very next day to start cutting all of our drywall out when it wasn't even necessary. This company should be put out of business for their tactics. Don't ignore all these horrible reviews, they're all true. I would never recommend this company to anyone, buyer beware. read more

Hi Eden - you are more polite on Yelp than you are when nobody is listening. I would suggest that you spend your time avoiding the bad reviews that pepper your service instead of accusing me of 'retaliation' and 'fraud' those are real words and it is those kind of words that turned me from an annoyed customer to one that takes the time not just to post a review but then to follow up to your ill advised comment that in my biased opinion, doesn't make you come out smelling like a rose - if you know what I mean. Were you paid one penny less than you invoiced? What you are calling "retaliation" is my account of my experience with your company. Let whomever reads it take it as they will. If anything I have said if factually incorrect you should engage Yelp to take the comment down. Your guys were late several days, left early several days. The cleanup dragged on, you failed the first mold inspection - all facts lady... The process was a pain and by the end I gave up chasing your team each day. I've got cameras in my house for Pete's sake! The original quote I signed off on by the end was tripled without any notification to the homeowner (me!). I get it - you found more mold than you expected and it was harder to clean up. 5 weeks harder I suppose. When were you going to share the specifics with the guy with tenting inside 1/2 his house for 6 weeks? I got a check from the insurance company before I ever got an invoice from you. It took me a couple of weeks to deposit the funds and a couple more to review your invoice (actually your invoice was an uninformative single line as some other reviewers mentioned, and the associated itemizations needed to be requested from my insurance company). That's certainly reasonable - obviously you disagree. I didn't request the check be made out to both of us - you can take that up with the insurance company. It sounds like this has come up for you before. As for your rights as a small business under the state of California or whatever. Be honest in your comment - you were simply threatening me, even I asked you really politely not to do that. I'm sure you got better advice at home but you probably didn't listen to it. If you wanted to exercise your rights because you thought I wasn't going to pay you for some reason (whatever reason that would be I still have no idea) you would have written me a letter as is the first step required by law. I even asked you to further correspond by mail. You know, the law also exists to protect homeowners from cheaty-pants contractors - please note that is something I am NOT accusing you of - but what the law fails to do is protect homeowners from nasty and ill-tempered contractors. That is what the internet is for! Finally, I'm sure any people reading these reviews will be glad their potential mold remediation service provider is going to be looking at their facebook profiles (aren't my kids adorable?). Does my ass look big in those pants? You can be honest with me. read more

Stay away. Currently dealing with them regarding payment. They sent me a bill which consisted of only an ammount. I asked for an itemized statement and they do the totally shocked routine and crank up the obfuscation. It begins with You recieved the insurance companies estimate. The problem is they did not complete all the work and they want me to pay the bill without question. Communication with Katrina is a joke. Read all there other reviews. read more

We had a slab leak in our master bathroom in February. At the advice of our property insurance we contacted ServPro of Carlsbad and I am so glad that we did! Ethan Mena came out immediately so assess the damage, took lots of photos, and reassured me that everything will be taken care of. The very next day, Alan James and his crew came out and did an awesome job of removing wet dry wall and damaged flooring and completed the job in two days. They left the place very clean too! Thankfully, our insurance took care of the expense. We are grateful for the excellent service by ServPro of Carlsbad and would recommend them to anyone in our situation. read more

My great aunt Virginia recently had a flood in her home. Her refrigerator line snapped and created water damage in her dining room and kitchen. She has very expensive furniture that needed to be moved carefully. The folks at Servpro of Carlsbad came out and took care of all of her needs. She was very grateful and gave them 10 out of 10. I'd like to just express my appreciation for the staff at Servpro of Carlsbad for the work that they did for my great aunt. Thank you very much! Here's a direct quote from my great aunt who comes from New York: "We hope we never need your services again. Good Luck to you." read more

We had a catastrophic plumbing failure on the second floor of our new home. Flooded both levels. Walls ruined, ceilings destroyed, carpet and hardwood a total loss. Serv Pro showed up asap with a team and went to town on the house. They are efficient and professional. They are experienced in working with insurance. Highly recommend. read more

Thank you for reaching out to past customers. This shows an obvious increase in service from the previous owners! Best of luck to you with the franchise and thank you for your service! read more

This company really helped me out when I needed it most. I had a toilet break upstairs a couple of months ago and it ended up running for a while before I came home and noticed it. A few minutes after I stopped the water part of my ceiling fell down, that is how much water poured out. Anyways, I called these guys out and they were great. They responded quickly, even though I had to call them out in the middle of the nite. They set up these giant, noisy machines that ended up drying my place out over the course of like 5 days. It was a pain to have all that disruption in my house, but ServPro of Carlsbad made things as easy as possible for me. It was also nice that they took care of the billing with my insurance company directly, all I had to do was sign the check. I will totally use these guys again if I ever need to. read more

I recently had my kitchen island worked on by ServPro. They removed the mold and water damage quickly and professionally. They arranged the pre and post tests necessary for clearance so I didn't need to worry about anything. I would definitely use their service again. read more

Contacted Servpro Carlsbad after noticing water damage on our kitchen baseboard after kitchen fridge leaked water about a week ago. Juan came out within an hour on a Saturday and tested the area for moisture and gave prompt advise on what to do. Thankfully, the damage wasn't severe so emergent treatment was not necessary, which gave me huge relief. Best of all, he did not charge anything since no treatment was necessary. What a great local company! read more

Servpro of Carlsbad generously donates their conference room once per month to our Soroptimist Club of Vista for our monthly business meetings. Their offices are immaculate and their storage facility is huge, well stocked and well organized. I was particularly impressed with their storage warehouse, where they have a multitude of locked storage units, one for each job, where they carefully store the furniture and belongings of their customers during cleanup. If I ever have need of a cleanup I would not hesitate to call them, because I know the people who work there as well as the owners, Eden (who is a valued member of our club) and Mark, and they are all good, caring people. read more

A leak from a neighbor's kitchen went unattended (for months!) and eventually caused mold and then spread moisture/mold to my wall/floor in my living room. Mike Bernardo with ServPro Carlsbad was SUPER helpful, answered my million questions, and ensured that the whole remediation process was a smooth as could be! Ozzy, Jacob, and Chino were excellent as well! They were very efficient, explained the steps of what they were doing and were respectful and courteous of my space. Everyone was great with my 2 golden retrievers too! They also checked on my damaged area over the weekend multiple times as it was drying. They cleaned up everything thoroughly (which is saying a lot as I am very particular). They sent the bill directly to my insurance company and I have had no hassle whatsoever with the payment process. The office employees, especially Sahar, were very helpful as well and sent me the itemized report immediately (I was in a rush to submit this information to the HOA board by a particular date). Thank you ServPro of Carlsbad! read more

My review is very similar, is there a pattern, to Laura D's. Initial response was quick techs were gracious UNTIL i said I only wanted water vacuumed up. Apparently the prospect of not getting the repair work was not very appealing and from that point everything changed. They put on a very hard sell, worse than a new car lot. We agreed a price $290 to vacuum water up. they did an OK job not great. At the end its was suggested we rent 2 dehumidifiers. We agreed a price of $85/day each Later that day I decided to go with a different company for the repair work and called Servpro to come and pick up the 2 dehumidifiers Less than 24 hours into the rental they picked the equipment and handed my wife an invoice for $385!!!! Dont go any where near this particular franchise. Very aggressive in terms of selling and trying to collect for work which was not authorized read more

TERRIBLE! My Insurance company recommended i call their preferred vender Servpro. They had no interest in providing a quote but wanted to know my insurance and my deductible limit. Be sure you get a second quote and i assure you will be shocked. They have no interest in competing and hoping you wont get a second bid. Don't be foolish - they will take advantage of you. read more

From the moment they had a claim number from our insurance company it was clear to myself, my neighbors, my insurance agent and contractors that I later brought in that they were all about maximizing the return on the claim# and not working to restore the home. I had to remove baseboards, I had to cut holes in the walls?? We had to call and confirm dry checks and times daily as they paid no regard to "our schedules and life". When the insurance adjuster arrived on the property a few days into the claim and met with owner, the adjuster could not believe certain equipment was not being used and how the overall progress and strategy was going. No systems in place to clearly communicate with customers, which in this case is very important as they change your point of contact every other day. I work in the Real Estate business with contractors and vendors on a daily basis.... this is one that I would never refer or allow anywhere next to a person I care about. Requesting paperwork ( Invoice, Itemization of Work, Summary Letter of Remediation) all industry norms and items needed for resale of a home was met for weeks with me being spoken to in a very unprofessional manner multiple times while being passed from one to another. They are not accountable for what they do so poorly, rather always blame it on someone else within the company, not a trait any of us look for in people or service vendors. Edin speaks over you, does not listen and this is demonstrated over and over in the poor follow through from the back office. Just very unhappy employees, mgt team and supervisors and it shows in their work from start to finish. They show no value in their customer's satisfaction, the core of any successful business. read more

ServPro came recommended to me who used the franchise in a different part of the state. The Carlsbad ServPro seemed attentive at first, quickly came & gave me a quote, started quickly with two guys, One lead, one trainee. The lead was explaining what had to be done to trainee. The next day trainee came back with helper. They were inspecting for leak, mold, and tearing out mold, drywall, and shower ifneeded. They didn't find leak & no real mold problem. They didn't wear protective gear yet I was charged for it, $89! They damaged a door badly that needs to be replaced. The owner calls and tells me she'll give me $40 for door and doesn't believe her people weren't wearing masks. She started the call with claws out!!! Totally surprised me with her horrible attitude. She told me it was my word against her employees who are trained to wear masks even thou I told her there were others here who saw that they never wore protective gear. I'll never use them again and recommend you get a second opinion before going with them. They also damaged another wall that she said the contract states they're not liable for. I also got charged for a facet removal that they never removed. The owner was so rude I didn't want to stay on the call with her to discuss anything else and chalk it up to poor service and very poor cusstomer service by the owner. read more

I contacted them regarding a mold problem discovered by the plumber. They were "very busy" but wanted the details of my insurance coverage not a description of my problem. They hung up on me when I asked them to come out and give me an estimate before we discuss a possible insurance claim. I will report them to our insurance carrier...Seems like a scam. read more

Thank you ServPro! When my washing machine water line broke while I was out of town it was ServPro to the rescue! Two rooms flooded but ServPro was prompt and efficient so the hassle and aggregation was minimised. Nobody wants a flood but when you have professionals on the job it at least makes it bearable. Thank you again! read more

I contacted ServPro of Carlsbad for emergency water remediation to my Carlsbad condo. They responded immediately with prompt professional service. ServPro's quote was fair in comparison to other providers, but the level of responsiveness was far superior. They were respectful of my tenants and left the condo spotless. Even the reconstruction workers commented on what a professional job they had done. Condo passed post remediation air quality test with flying colors! ...Seriously, like it never even happened. read more