Tim was 'johnny on the spot'. As soon as the plumber figured out the leak and got that stopped,…read moreTim stepped in and took care of setting up the machines and starting the drying out process. Good communication in answering questions and understanding my concerns.

The mitigation on my plumbing disaster was satisfactory, but Maxx Dry has failed to communicate…read morewith my insurance company. I paid Maxx Dry $4500 out of pocket for mitigation services, but they have failed to return my insurer's calls. I have sent texts and left voicemails but without their cooperation I will be unable to recover my costs.

My wife Cathy and I had a great experience with Rene from Servpro…read moreat our home in Fletcher hills. He and his crew were on time and were very communicative with there work process. They completed a very good clean job and we were both pleased with the final results. We highly recommend Rene and his crew from Servpro in Point Loma.

Flood mitigation in my condo by Servpro of Pt Loma was fast and efficient. Rene and Jonathan worked…read morehard and carefully, considerate of the owner and pleasant to work with. 5 star service. Supervisor Benny was diligent and conscientious monitoring the job and getting his crews and equipment in place quickly.

I had a sewer backup that ruined a good sized section of hardwood floors, cabinets, and wallboard…read more The remediation was handled by another company, but I used TSC for the restoration. First, let me go over the good aspects of TSC, then a couple of issues I had along the way. Taylor came out to do the initial inspection and build a quote for the damage. He was SUPER pro-active, and reached out to the insurance adjuster to add a few missing items on the first insurance estimate. He then adjusted his project bid to offset my deductible, so that I wouldn't be out of pocket for the major repairs. I thought that was very good business practice, as my deductible was fairly large. The contract process went very smooth, and Taylor was exceptionally pro-active and responsive throughout the whole bid and contract process. The estimate was approximately 6 weeks of renno. Five stars for Taylor. Up front I requested a few changes to what was previously in the house. First, I wanted high quality tile instead of the high-end wood floors. Second, I wanted a different (darker) wall color for part of the downstairs, and a couple of smallish areas that were out of scope for insurance coverage to be painted. I also wanted a different type of cabinet in the powder room (an upgrade). Finally, I wanted a grout that never had to be sealed vs. the regular builder grade grout. TSC agreed to all of these changes for a $0 change fee. I felt that was MORE than fair, and really made me feel good about the company as a whole. I frankly was expecting an up-charge for these additions. The actual restoration process wasn't quite as smooth as the bid/contract phase, but the end result was quite good. My main issue was the lack of communication from Paul, the project manager. We were under a very tight deadline, with almost no wiggle room. During the 6 week renno, early on there was a good 5-9 business days that no progress was made. I was getting nervous, so I emailed Paul a few times to get a firm schedule and check on the progress. Paul was always responsive to emails, but not once proactively reached out to provide a progress update. I always had to ask how things were going. The second hiccup was the lack of attention to detail at the end for the paint and caulk/grout. Twice I had to place dozens of blue painters tape markers on areas that needed paint touch up. TSC cheerfully did all the requested touch up (at no charge), though. But 95% of the touchup should have been caught by their staff and never made it to my level. But the touchups were done in a professional manner, and the finished product looks great. Never once did they complain that I was too picky or resist my touchup requests. To recap, TSC overall did a great job and if I had another restoration project I would certainly use them again. I felt they were honest, hard working, and in the end the craftsmanship was great. As I mentioned, if Paul could be a lot more pro-active in his communications, provide a rough schedule up front, and have the painters be a lot more detailed oriented at the onset, then it would have been a five star experience in all areas. The house looks great, even though it took about a week longer than the original estimated completion date. I am happy to be moved back into my beautifully restored house.

STAY AWAY!!! While the technician that came out did a good job and was professional it ends there…read more When you get the bill you will be shocked. You will start to receive phone calls and emails within days requesting payment. Should you not respond to them quickly enough, they will go so far as to contact a 3rd party and demand payment! You will be billed for work that was completely unnecessary and not in line with industry standard. You will be billed for hours that don't tie back to your records. When you inquire about these charges, not only will they refuse to provide any explanation or provide any records that support the hours billed, you will be insulted, they will be condescending to you and argumentative. All because you had the nerve to question the validity of what you have been billed. The office staff including the President of the company are the epitome of UNPROFESSIONAL, AND A TOTAL LACK OF MORALS AND ETHICS.

Had work done in November of 2023 from a leak that flooded my kitchen. This company was hired…read morethrough a third party. We get an invoice from 911 flood pros stating we have all this interest and late fees and that they're putting a lien on our home. Everything was paid by our home insurance. We have called the number on the invoice yet are unable to get in contact with anyone. We finally go to the office and the girl was so rude, watching Netflix on her phone and talking to some worker while we're waiting to pay our bill. They make to hard to literally talk to someone. Glad the bill is paid and we never have to work with them again.

1st home improvement project working with Chris and 911 Flood Pros was the best experience…read more I had water leak that caused damage to my floors, the contractors did the drywall, flooring and painting was excellent quality work. HIGHLY recommend this company to fix all your needs in your home.

Found Chris through yelp after a night of rain and wind blew my skylight cover off and water leaked…read morein to the kitchen. Worried there may be more water damage than visible, I gave Chris a call who picked up and made himself available even the same day. Chris made it out and gave an evaluation free of charge. The quote was significantly less than the big names, and when Chris recommended no demo after determining the lack of water, it was a huge sigh of relief. Within two days, had my kitchen dried as it should be, and recommended some next steps to prevent in the future that are realistic, affordable, and not just to drum up more business for himself. Overall very happy and satisfied with the company and work done. Would recommend and will use again if a similar situation arises.

After the 2nd heavy rain storm, in just a couple weeks, water found it's way into our house and…read moresaturated our Laminate plank flooring and wall baseboards. I found Chris through an internet search for water damage/flood repair. Chris was very responsive and contacted me quickly through email. I called him and he came out to my house a half hour later (after 5pm on a Holiday). He assessed the damage, gave me a clear explanation of what he intended to do to repair the water damage and quoted me for the work. It was all very reasonable, so we accepted and he immediately set up a fan and de-humidifier that same evening, to get the drying process started that night. He then came back the next morning to lift up the floor and open up the lower part of the wall to ensure proper dying and mold prevention. After everything was dried up, his associates did an excellent job repairing our floors back to their pre-flood condition (probably better than before). Chris was very easy to work with and he has years of experience in this field. He came across as trust worthy and took care of the problem at hand which I appreciated. Chris laid out a common sense approach, without upselling or pressure to perform services that seemed unnecessary. He was able to answer all questions clear and concise. If we ever do have another flood or water damage situation, Chris will be my first call!

We had a surprise leak from our kitchen drain line that crept its way into the garage ceiling…read more Probably went on for 1-2 months and it was so small, we had no idea it was there until our carpet started to get wet. Within 24 hours, Nathan was at our house providing an incredibly thorough assessment. He was clear, precise, and straightforward about the work that needed to be done. Over the course of a week, Nathan provided water and mold remediation, plumbing services, cabinet work, and drywall repair. Each step, we felt like we were a part of the process and well-informed throughout. Now, it's like the water damage never happened! Nathan is reliable, empathetic, and an incredibly hard worker. Within a system where it's so easy to get taken advantage of, Nathan's expertise and fair pricing allows for quality work to be completed without feeling like we were getting taken advantage of. If we ever run across an issue like this again, Nathan will be the first person we call!

Flood Doctor did the drying, demolition, and reconstruction of all water-damaged areas. This…read moreincluded replacing drywall, sub-flooring, tile floor, painting, and plumbing. Nathan was very easy to work with, especially in such a stressful situation. He was professional and knowledgeable. He was very accommodating, working with our specific scheduling requests and our adding repairs. He was meticulous in his work, ensuring all repairs were completed with a high quality of workmanship.

I contacted ServiceMaster on an early Sunday morning after a negative experience with another…read morewell-known company the day before. Unlike the other company, ServiceMaster responded promptly to my request, came out to my property, and provided a meticulously detailed estimate for their drying services. Their quote was reasonable--about one-third of the price quoted by the other company (whose estimate was not only unreasonably high but also inaccurate). ServiceMaster took the time to answer all of my questions and address my concerns. Based on my experience, their professionalism, transparency, and responsiveness was outstanding.

We were very pleased with the honest service we received working with Sabrina Zimmerman and service…read moretechnician Johnny Gomez with ServiceMaster Absolute; the word "honest" being the operative word here when there are SO many shysters out there in this industry looking to make a fast buck, these folks were forthright, fully honest and transparent. We truly appreciate their prompt response and sincere integrity. We cannot recommend them highly enough. The best!

Sean and crew are amazing. Fast and easy to communicate with. Id definitely use them again if…read moreneeded.

My experience with Ultra Dry was wonderful. My home was flooded by a creek. Ultra Dry went above…read moreand beyond to provide the most excellent service. The entire team that did the work was very professional. They treated myself and my home with great respect. The team took great pride in their work. Thank you so much to Ultra Dry for responding so quickly when I contacted them. I would highly recommend Ultra Dry.