Eli helped us out with installing 2 smart locks and 2 regular locks on our doors in our new home --…read morewas incredibly prompt, kind, helpful and wanted to impart knowledge us about our very cool, very ancient doors! Would strongly recommend him. All-in cost was very reasonable, and we're super happy we had professional to help us with our unique doors and to ensure we had consistent keying.

We called Eli for advice on an old door locl/knob that has broken multiple times over the last few…read moreyears. Another locksmith has replaced the lock multiple times, but they just end up failing. Eli reviewed our images and listened to the history, and offered multiple, honest solutions to our situation. We are going to replace the door, so didn't need his services but he will be our go to locksmith for any needs in the future. 100% recommend!

Bulent was upfront on his pricing, communicative, fast and did exactly what he said he was going to…read moredo. We would work with him again.

Wow! I used Yelp AI to find a locksmith and it was an amazing experience…read more We needed a deadbolt lock replaced at our home and I had been putting off this task for quite a while. Finally it was time to do something. I was sitting at a car dealership waiting for my car to be serviced and I had Yelp find me a locksmith. Within a just a few minutes I had responses from two locksmiths. Star Locksmiths, Bulent, was reasonably priced and at my home the next morning. The install was quick and he rekeyed the lock to match our existing keys. He even adjusted the handle for the regular lock (below) so the cold air wouldn't come through between the door and the door frame. We were really pleased and will use Star Locksmiths again. Thank you!

I was desperate to find a locksmith who could liberate my ebike from a pretty hefty U-Lock. I had…read morelost my only key along with some other bike keys on the weekend ...after searching everywhere I had been on my bike on Saturday. No luck. Ray - owner and expert locksmith - made room for me in his busy day this morning and with a powerful angle saw, he went to work on it. It took 4 cuts to free the strong lock and it involved a 20 minute recharge for his battery. While I will have to replace the lock, there really weren't any options. it was an older lock and the paperwork - if I even saved it, had long since disappeared. I highly recommend this operation. It delivers!

John came to our house the same day I called, even though it was not an urgent issue. He re-keyed…read moreour front door in a professional manner. John was friendly and took the time to answer any questions I had. I recommend John at The Lock Fixer for your residential lock needs.

Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

Alex was wonderful and quick! Asked for my ID to ensure that it was my apartment. Would recommend!read more

This business has been supported by the Brookline community for decades. Now they have decided to…read moregive Brookline residents the middle finger because they don't want to do residential work any longer. Their standard call-out fee is almost $300, and that's before they've done any work, and then they mark up the hardware at an extortionate rate. One of the employees told me that they do this because they don't want to do residential work. Since that is the case, they should just say so up front, instead of pretending to service the Brookline community. This is a crappy way to behave towards the community that has kept the business going for years.

I have used this business 3 times in the last 50 years. their integrity has certainly changed. I…read moreordered two deadbolts and was told they'd call when they were in to schedule the installation. I finally called and they had ordered only one. The second one came in and we scheduled an installation. They never showed up. I called and no apologies, just too bad for me!. Clearly something has changed in their attitude. I like to support Brookline businesses but there no longer seems to be concern for commitment and doing a job well done.

I had lost my car keys. Contacted dealerships, but there was a long wait, they wanted me to tow the…read morecar there and the cost was triple of what SherlockLock quoted me. I specifically looked up for Toyota certified locksmiths. SherlockLock drove to me in snow -- they were prompt, accommodating, great communicators. They did a great job. I have the key that works and can access my car again! I am so grateful to Luis and Rick! Excellent work! Thank you.

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

The service was delivered very quickly and professionally. We were very happy with this business…read more Definitely recommend.

Quick respond, fast service. Not too bad with pricing either. Would recommend. Used them twice…read morealready.

Responded immediately, called when on the way. My lock was…read morenot working well, he refurbished it and got it working like new. Quick and courteous. Clean and neat. Definitely recommend.

So greatfull to Andy and Archer Lock! They respond quickly, get to work right away, and do great…read morework. Needing to change the locks on your car is never a fun place to be, but these are the people you want to call for help!

I am so very disappointed with this service. I've lived in Brookline for more than two decades and…read morealways favor small businesses in the area. I am a professional working mom and have bought products from all his store many times before. But I find the manager and perhaps owner of the store (same person) to be impossible to work with. After an incident where he said he would show up at my place for a locksmith estimate and he said he showed up rang the bell and left without attempting to call when I was sitting here waiting for him, I decided it was time to move on. Life is too difficult to be dealing with unpleasant people who seem gratified when bring very rude to others. Moving on to another locksmith and store to never come back.

High-level message: avoid them at all costs. Their locksmiths are un-knowledgeable, and they are…read morenot responsible for their work product. I had them repair my lock back in mid-September 2013. Before the locksmith left, I mentioned that the lock was loose and not smoothly locking/unlocking, and he said not to worry - they would come and fix it free whenever I needed it. The lock had issues off-and-on after that, but i never thought to call until the lock physically fell out of my door. I called them and was told that I just missed their warranty period (whether it was 1 months or 6 varied depending on who you spoke to, and I called them within 5 months...but who expects a well-installed lock to break that quickly regardless?) and they could send someone out there only if they charged me again. Upon getting another, more reputable company to come fix it, I found out the original locksmith had installed the wrong lock cylinder entirely. Impressive.

Nothing but positives here!…read more Needed a fob for a new-to-us Civic and sent the word via Yelp's messaging ... Mati responded right away, came to the house, and did the work quickly for a fair price. Side note: I couldn't open the fob that came with the car because of a stripped screw. Mati tried for measurable minutes at no extra charge! And thanks to his effort, I did manage to get it open later on. Nice guy besides. Will definitely call again if/as the need arises!

Mattie was great. Very communicative as we set an appointment, on time and great price. Explained…read morewhat he had to do to rekey the locks and set expectations (which he exceeded).