Excellent service, friendly, & helpful. Happy to have been referred here. E-bike service is crucial.

I had no reason to second guess SF Wheels services when my front tire got stolen at Safeway in DiFi. I use my ebike for my mobile business. I had to have a tow for services due to a tire theft. This was a big deal that SF Wheels basically kept putting a mountain bike tire replacement after I had told them I ordered the original tire from Velotric. The mountain bike tire wasn't designed for city street riding that could slip in rain on painted crosswalks, etc. I already had a broken shoulder from slipping on wet roads in 2014. The owner insisted to install the mountain bike wrong tire again I didn't want being entrapped without a choice. What I've revealed above was my second experience outcome. The first time they put used parts from unknown e-bikes with a used tire and rusty spokes without informing me of these details. I thought SFW was offering original parts on the phone with them. They charged $125 labor only so I provided a $40 tip. I took my bike home not knowing the real situation! When I later saw they used rusted spokes with a used tire, I contacted Velotric and ordered a new tire, tube, frame and rotor. I then let SFW I replace their old used parts with new ones with a new tire to install. This started in late February 2026 and in March 17th I still don't have the ebike done of the simple tire change request. Instead they caused these problems forcing things on me, giving me rusty spokes, never calling with questions like "are you okay with used parts from other bikes and an old rusty spoke used tire as well?" It's likely some type of misogyny crap over a woman forcing a tire on me I was too wary of for my safety. read more

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I had an excellent experience with SF Wheels for repairs on my e-bike. I called ahead to explain the problem it was having an ask if they'd be willing to take a look. The gentleman I spoke to on the phone was friendly and invited me to come in the same day. He greeted me on arrival and was reassuring that they could handle the issue my e-bike had. They only needed to keep the bike overnight. I got a phone call from the repair man explaining the diagnostics and cost quote. Within less than 24 hours turn around time, I had picked up my e-bike which got all the repairs and rides like a beauty now! They went above & beyond to give it a full tune up so it's ready for the burn. Will definitely recommend SF Wheels for e-bike repairs and I'll be back again next time my bike needs some TLC! read more

SF Wheels - Bikes Near Me - San Francisco, California

Super friendly staff, had answers to all my questions relating to renting an electric bike. Quick and easy to set up the rental and be on my way. Also noticed they do phone/device repair. Great local bike shop. read more

SF Wheels - Bikes Near Me - San Francisco, California

My brand new Lectric XP4 rear brake lever felt spongy and would barely brake. The Bike Connection on Folsom recommended me to SF Wheels for service repairs it turned out my rear brakes had air trapped in the hydraulic brake line. Quick and professional service at SF Wheels took less than 2hrs to fix my brakes. Would definitely recommend for ebike services. read more

SF Wheels - Bikes Near Me - San Francisco, California

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SF Wheels was the key to fixing my Rad Wagon 4 bike! While most shops said I needed a full wheel replacement, which Rad didn't have in stock, SF Wheels took the time to disassemble the wheel and replace the planetary gear, which is the common point of failure. Now my bike is working perfectly. read more

My three wheel electric bike purchase went well from buying to them building my bike to my heart pounding ride from the shop to my home. This is a 5 star shop. read more

This place is awesome. My old Centurion bike was starting to fall apart and needed a new cassette and some work on the rear axel. It needed a very old and no longer made 6 speed cassette. Thankfully the guys here didn't give up and were able to find a replacement and got my bike up and running for a reasonable price! Big thanks to this group - glad I can keep riding my classic bike. read more

Stopped by here the other day to ask some questions about my bike! They were super knowledgeable and helpful in getting my questions answered. I will definitely be coming back for any of my bike needs. I believe the guy working was Ethan- thank you for your help! read more

SF Wheels is a great cozy place in the Cole Valley, San Francisco offering excellent repair service to electric bikes. They sell and rent e-bikes, besides selling bike accessories and even phone and computer services. Located at 842-A Cole Street San Francisco. I really recommend this shop because of their efficient services and reasonable prices. https://youtu.be/lDtcvCGlOpk read more

SF Wheels - SF Wheels - Bikes Near Me - San Francisco, California

My husband took his bike here and the guy ripped him off. He was told that his brakes and rotors were replaced, but it was still making noise he took his bike to another spot and they told him that nothing was replaced so the guy charged him for work that was never done. He also said his tube from the tire patching was replaced and it was stapled 3 times... he also charged him for replacement... this place is just a complete lie and a rip off read more

They were great! Helped out a lot with my scooter tire from hell and just fun and knowledgeable staff

Brought my Sondors E-bike for a flat tire repair. They fixed it before I could find a parking spot helped lift bike in and out of truck. Awesome customer service. Thank you Will be back for sure read more

These guys are great! As other reviews state, they will work on all kinds of e-bikes. They have a quick turnaround for labor and overall good service from the techs. I come here whenever my bike has issues :) read more

Excellent customer service and Mike the owner was very knowledgeable and honest. He gave no pressure into selling me the bike which he knew I wanted very much. I was not aware or prepared for the bike i wanted that it was extremely oversized and somehow we had to figure out a way to stuff it in my camry sedan lol. I ended up purchasing the bike and we decided to give it a shot to remove the wheels and hope that it will fir. As we were removing the wheels he was making sure im learning how to remove and re-install the wheels once I set it up at home. He was very thorough in explanation making sure I remember all the step's and the do's and donts. The bike actually blew my expectations once I got it assembled and I was able to ride it around. I had a great experience at this shop and completely satisfied in this purchase. read more

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These guys are fantastic. Taken my top end expensive aftermarket ebike here a few times for major repairs from accidents. Always good work at very fair prices. They always try to fix the problem before replacing it if possible. It's like they care about trying to save customers money. What a novel idea! Fast turnaround. Clear communication. read more

Great bikes and great customer service! The go-to place to get electric bikes at decent rates!

These guys put a new back tire and tube on my RAD Rover 5 in about 40 minutes, the price was reasonable and they were efficient with lots of advice on how to best take care of my bike. I'll certainly be back! read more

This guy is an asshole brought my moped tire in so he could patch it, took him three days just for me to get it back on my bike and deflate immediately and then wouldn't work on it anymore when I came back. Horrible attitude on this guys probably failing business read more

Friendly great folks - had a few bikes tuned up here! Our neighbourhood bike shop & go to place. read more

SF Wheels - Cruiser - Bikes Near Me - San Francisco, California

Very kind and helpful staff! Helped me extract a broken bolt from my seat clamp. Great selection of bikes and gear

It was very easy to rent the bikes for our family. They were helpful and kind. We will use them again if we return to SF.

Recently purchased an eBike from Mike. He sure lies through this teeth to sell a bike. I've had issues with the bike and every time I call, he's nowhere to be found. Email communications falls on deaf ears too! I have to say that the other two guys there were very helpful. Please do not buy the Besv CF1 as it is a piece of shit. Folks, if you enjoy riding an eBike, please don't get the CF1. The battery dies after 1.5 hours; which is approximately, 19 miles. You won't get enjoyment riding this shitty bike. I will not go back there again if I don't have to. read more

I made two visits to this shop. Once to drop off my bike. Once to pick it up. I will never return. COVID WARNING The owner of this shop, Mike, was not wearing a mask over his mouth or nose during either of my two visits. He did have a mask, however, it was hanging from one ear off his face. Neither he nor his staff appear to respect a six-foot distance. I actually saw him pat one customer on the back. If you have any concerns about COVID, I would strongly recommend staying away. POOR COMMUNICATION I stopped by this shop for a tune-up on my bike. At the time I dropped it off, they looked over the bike and I was reassured they would "take care of everything". In contrast to this, I received a call shortly thereafter stating that some tune-up items were not included in the tune-up. I have literally had dozens of tune-ups performed at various shops, so I was pretty surprised by this. They stated they would need more money. For example, the minor lateral truing of the rear wheel had an extra charge of $100. During the call, they said it would be quick to true since it "wasn't that bad" and that they would do it for $75. I tried to share with the owner on the phone, Mike, that his competitors down the street include basic lateral truing in their tune-up and that I assumed it would be included there as well. He kept interrupting me on the phone and wouldn't listen. He said everyone charges extra for certain tuning items and his tune-up is a "quick & basic" tune-up. I pointed him to his competitor's website (there at Irving and 15th Ave) which said truing was included in a tune-up. They also had an a la carte menu that showed it was only $15-$25 if performed outside of tune-up. This was in drastic contrast to his $75 quote. The call had the feel of "I am fishing for more money". I told him I'll just pick up the bike and bring it to his competitor. POOR QUALITY * My bike was returned from the tune-up without the rear brakes working!!! I rode off with a bike that didn't have rear brakes. They had forgotten to reconnect them. Also, there was oil literally dripping off the chain (see uploaded photos). This is messy - its now all over the frame and rear rim. But its also a maintenance nightmare because it collects dirt. * The front brakes were squeaking like a banshie when I rode off from the tune-up. They failed to tune the front brakes. * The derailer had not been tuned-up during the tune-up. The gears were skipping when I rode off. STRANGE SHOP This shop is weird! Its small and the bikes are so packed in that its impossible to peruse the inventory. Mike uses it as a combined cell phone repair and bike repair shop (see photos). Lastly, it has an ATM. PAYMENT 3% surcharge for credit card and no checks accepted. Bring lots of cash. COST SF Wheels is very pricey. They charge about 10-15% higher for a basic tune-up than other bike shops nearby. I understand they need to pay the inevitably expensive Cole Valley rent, but the cost makes them more expensive. I mistakenly thought this extra expense meant higher quality. My mistake. RUDE OWNER Mike is just an unpleasant person. At every turn he seeks to upsell you, and doesn't have the ability to listen to the customer. And he's just unpleasant to work with. RESULT I rode away from my tune-up at SF Wheels straight to another shop at 15th and Irving. At the other shop they immediately through my bike up on the rack, began spinning the wheels and testing the brakes, then said, "it looks like your bike needs a tune-up." YES, right after I left a tune-up at SF Wheels! Unbelievable. They did the (second) tune-up on the spot. They did the rear wheel truing at no extra charge because they include it in the tune-up. My visit to SF Wheels was a costly waste of time. read more

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Do not rent bikes from SF Wheels. They will cheat you out of your deposit. We rented e bikes from SF Wheels on July 25th, 2020. They did an ATM draft of $1500 as a deposit and said it would be voided if we returned the bikes in the same condition. We returned the bikes and Mike the owner said the deposit had been voided. I didn't see it post in my account so I took him at his word. I should have had him write void on the ATM Draft and got a copy. On August 19th they hammered the deposit and it came out of my account. I called Mike and asked him about it. He said he would call his bank about it. He claims to have called his bank and they had no record of it. I told him I would file a dispute. My bank called him and he said the charge was indisputable and now he is unavailable for a comment. If you have had a similar experience please contact me. read more

SF Wheels is the best bike shop ever! I brought my beautiful Blix e-bike there and the whole experience - sales, service and support - is truly exceptional. While I fell in love with my Blix folding bike, the selection is incredible and many of the bikes are on sale. The owner and mechanics are friendly and always helpful whenever I come by to get my tires inflated. read more

Another great place to confidently turn your bike in, knowing it would be top notch service. Very helpful, very reasonably priced, I cannot recommend enough. read more

Henry at SF Wheels was super helpful! I had left my Xiaomi electric scooter outside and had tried to repair the water damage on my own. And when I couldn't figure out how to get it to fully work, I gave in and called SF Wheels and I'm sure glad I did. The diagnosis was FREE! And he gave me an incredible discount on the repair as well! These are genuinely great guys I will definitely be telling my friends about SF Wheels and the great experience. Keep on rocking guys! read more

Nice, well kept bikes - I rented an ebike which was fully charged, had lots of power and was easy to use!

This review should really be 15 stars, as I've had 3 fantastic experiences with SF Wheels this year. 1. After visiting 5 other e-bike stores in the city where I saw the same models over and over, I came to SF Wheels and was pleased to see some different options. Michael was quick to identify a model that fit my exact needs at a better price point. 2. Michael was quick to diagnose a minor production defect on my e-bike and fixed it for me for free during my visit. I've not had any more problems with the bike. 3. Michael played a key role in the recovery of my bike back after it was stolen and recovered by SFPD. SFPD said it's very rare for the dealer to have accurate records and exert the effort required to make this happen. I STRONGLY recommend SF Wheels if you're looking for an e-bike in SF! read more

So, I've rented from local bike rentals before. The tire pops, you get it fixed at the nearest bike shop and bring the receipt for reimbursement. Not here. I was shocked. How do they expect to compete with the competition? The bikes were not even comfortable, nor fun to ride. I'm sorry, but for 50$ for en electronic bike, I expected way more. Don't go here for a nice day riding. The only reason they got 2 stars was because the staff was friendly. read more

Great workers, great bikes for rent. Short people friendly, and a variety of bikes to e bikes. One thing to mention that isn't mentioned is that there is a $2,000 deposit for rental that you get back when you return the bikes . Be prepared with funds! read more

They did an amazing job at servicing my bike! The price was very reasonable. The staff were very friendly and gave me recommendations about my bike. read more

Rented an ebike for a day. Very mixed feeling on this place. Not likely to return, but it's worth trying at least once. If you want a cheap and quick ebike rental, this is definitely your place. Pros: - Super cheap rentals. $35/day is just fantastic. - Pretty quick service with little hassle. - The rental bikes are fun, despite their shortcomings. Cons: - Bikes are cheap. Their rental fleet is entirely an early version of GenZe electric bikes. These bikes actually have a ton of power (and good battery life), but other components are lacking. The power on these bikes in particular surges significantly. - Website is very confusing. It makes it appear that they have a more varied rental fleet than is actually true. - No rental reservations. This likely won't be a problem (they have a lot of bikes), but it doesn't help for ease-of-mind concerns. - Shop is very cramped. read more

I can't skateboard, and I've never ridden one of those electric scooters in my life. In other words, I'm the ultimate scooter n00b Mike took his time to walk me through how to pick a scooter, and even let me test it out on the sidewalk outside the shop. That first ride on the scooter was hair-raisingly scary and I'm pretty sure I lost 10 years on my total lifespan, but that's not his fault. Thanks Mike! read more

I brought in an electric bike that I thought was beyond repair. Lo and behold Mike and the guys brought it back to perfect working order, all for a very reasonable price. I don't write reviews often but felt compelled to put in a good word for this excellent business. Thank you again!! read more

These guys came to my rescue after I waited 7 months for my Lithium Cycles Super73 S1 electric bike to arrive, and it required professional assembly. I must have phoned around 20 different shops in SF prior to reaching SF Wheels. Half wouldn't touch an e-bike assembly, and most of the ones that did either wanted to keep the bike for 3-7 business days and or charge $200+. That's why I was astounded when I called SF Wheels and they told me not only would they do it within a couple hours for me, but for $100. On top of that, they had built a couple Lithium Cycles before and were familiar with the process. As promised, the bike was ready within a couple hours after dropping it off. The best part was settling up and hopping on my newly assembled Super73 and flying away back to my place. Extremely easy, super nice guys, and I can't recommend them enough for any of your bike needs - especially e-bike assembly. read more

My Mercane WW had a crack on the neck caused by impact and bad design. SF Wheels helped me to replace it in a reasonable cost. If you are a WW owner, you probably have heard or experienced the difficulty of replacing the neck. SF Wheels did a very professional job and help me to put my ride back on road at next day. read more

These guys are awesome! Needed to take in an electric scooter in for a tire repair and stumbled on their info on yelp. They responses were very fast and informative and brought the scooter in for repair. I'm truly impressed with their service. They are very friendly, informative and set expectations upfront. Definitely will be my go to repair location going forward and will recommend read more

The website says they are able to repair nearly all e-bikes on the market, so I took my "Volton" e-bike there as it would not turn on despite having charge in the battery. Henry C checked a number of things including controller, motor, battery, and some connections but was not able to check the LCD display as they didn't have the right part. So unfortunately, this was one e-bike they were not able to fix. The upside is that he didn't charge me anything, despite my offering to pay for some labor time, which I thought was more than fair. He also gave me a written summary of things tested so I can contact the manufacturer to try and find a bike shop that has the part. I also had very brief look at some new e-bikes and the good news is that it looks like you get more for your money now than a few years ago when I bought it, so that's a plus.... Note to self: swing by sometime and throw some $ in the tip jar. read more