We did a walk-in rental on a weekend and were promptly set up with two bikes (not electric). The rate was reasonable for this area, about ~$20 for 2 hours, which is comparable or a little lower than some of the other rental stores in this neighborhood. We unfortunately hit a snafu, where one of the bike's had a bit of a chain malfunction. This was pretty inconvenient, though fortunately we were still pretty close to the store. The staff was quick to set us up with a new bike and offered to reset our time. It also seemed like they didn't have enough helmets since we were told they were out of helmets for our size. This was not great since we were told this right as we were about to pay for rentals, and the rental was supposed to include a helmet. We were fortunately able to squeeze into the smaller sized helmet. Just something to keep in mind if you are renting! read more

October 4 - This business doesn't care about customers. Store hours are 9.00 am. We had to wait 30 minutes for manager to show up open the store. When he did, no apology to the 5 customers waiting. When I called the phone number after waiting 15 minutes, the person on the phone gave me the brush-off. No apology. It felt like they didn't want our business. Poor culture - training needed read more

We rented the 2-hour rental for the regular bikes. The worker was super nice, and when he heard I never biked before, he gave a lot of helpful tips. The rental comes with helmets and locked so that's super useful if you're planning to stop by somewhere. For 2 hours, it was $20. Be aware that my partner was charged $21, $1 upfront then $20 when we returned. Not sure why there was an extra $1 charge. But overall, experience was great. I would highly recommend! read more

I called an hour ahead to reserve e-bikes for my mom's bday. They said they had plenty of bikes and that they would hold them for us. And paid to reserve them. We show up and they have none and blame that customer service sucks. Now I'm stuck emailing a nameless email address to get my money back. Just save yourself the inconvenience and go around the corner to Dandyhorse Bikes. read more

Got an electric bike rental today for $40 2 hours. I only went out for 1 hour with the e-bike at Golden Gate Park. Love to adventure and stroll GGP like old times. The electric bike gives you a boost when u keep peddling. It doesn't go to fast and you always have breaks. I hadn't been out on a bike since last year. read more

Unlimited Biking - Electric bike first time - Bike Rentals Near Me - San Francisco, California

DO NOT PRE-PAY!!!! I reserved 2 ebikes online and paid online, as well. When we arrived on time at the Haight rental location, the attendant told us there were no ebikes available and the attendant had no visibility for when the ebikes would be returned. I requested a refund but the attendant told me that he does not have the ability to process refunds and that I need to email sales@unlimitedbiking.com to request a refund. He gave me a hand-written post-it note to attach to the email. I sent at least 3 emails the week following the rental and received no reply whatsoever. When calling the 415-854-2222 number, the agent says they can't do anything and the only recourse is contact through the email. $150 for 2 bikes for 4 hours - wasted! read more

Unlimited Biking - Bike Rentals Near Me - San Francisco, California

My wife and I tried Unlimited Biking since we wanted to bike around Golden Gate Park for a couple hours. The reservation and process of getting our bikes and to ride was fairly quick. We went in and signed a few waivers and were given our bikes. We were also given a bike lock in case we need it. The bikes were in great condition and the bike ride around the park was pleasant and easy (except for some hills). The staff was lenient on when to return so we weren't anxiously staring at our watch as we rode around the park. Good price for the quality, so definitely recommended. read more

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Took the 7 train to haight community to bicycle around golden gate park/bridge and rented a bike from this place. I noticed it because it wasn't too crowded full of tourists in line and I just wanted a single bike for myself to jump in and go. The guy was really nice and offered me a lock, helmet seat adjust and said closing time is 6:30(at the time). I biked throughout golden gate park and to the bridge with no issue. TIP: keep your receipt for the address and phone number if you get bike issues read more

Unlimited Biking - rented a bike, this already on the other side of the golden gate bridge - Bike Rentals Near Me - San Francisco, California

We purchased through Groupon and everything went smoothly. They were professional and exactly priced, no additional hidden fees. Will come back next time. read more

Such an unsatisfying experience. One of the bikes we rented didn't have rear breaks. The kids were so disappointed as they couldn't ride the bike down hills. Unlimited could atleast have checked the breaks before renting the bike. The attendent was so unsympathetic and asked me to call the corporate office. BS tourist trap! read more

Terrible experience. We set up reservarions two months ago 9/11 and paid in advance to rent 4 e-bikes for the day to explore Golden Gate Park. Showed up today as scheduled and they did not have 4 E bikes available. We spent 40 bucks ubering there. No one contacted us to let us know there was a problem. We asked for a refund and are told it will take up to 10 days. Rediculous. Should have been an instant refund and they also should offer to refund us the cost of transportation to get to their location as they failed to contact us to let us know they could not accomodate us. Very poor business practices. read more

Unlimited Biking - Sign in the window. - Bike Rentals Near Me - San Francisco, California

Rude and lazy customers service. We had 8 people in our party and pre purchase tickets. When we walked in, they let out a big sigh and when I said 8 people he looked me in the eye and said they don't have enough bikes. Keep it mind the shop was FULL OF BIKES ... he said only 2 of them work. Absolutely Ridiculous. About 50-80 bikes in the store. They were just lazy to work with us. read more

Unlimited Biking - Shop full of bikes that apparently "don't work" - Bike Rentals Near Me - San Francisco, California

My friend of 30 years was almost killed!!! We arrived at the Haight St location and there were NO bikes available. I rented two e-bikes for the full day. We were told to come back in an hour. Once we got the bikes we rode through mostly flat GG Park once we started any climbing in hilly SF both bikes started failing, they could barely climb even small inclines but the worst is that my friend visiting from Spain got a bike with NO brakes. Once we started on some declines he couldn't brake and rolled right into traffic. The three of us were traumatized, he could've been killed. This place is a TOURIST TRAP! DO not use their bikes! We rode 5 miles total and returned the bikes but they wouldn't give our money back. Customer service is the worst I've dealt with. read more

Unlimited Biking - RIP OFF!! TOURIST TRAP!! BEWARE!! Bikes are TERRIBLE! - Bike Rentals Near Me - San Francisco, California

We had a great personal tour of Golden Gate Park by John. He was so personable and knowledgeable about all of the stops along our tour and offered multiple times to take our picture. It was clear he is passionate about San Francisco and the history. I would recommend this company and John as a tour guide whole heartedly!! Just note that there will be hills and you need some biking experience. Thanks for everything, John! read more

Unlimited Biking - Bike Rentals Near Me - San Francisco, California

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WOW ...First time on an E. Bike ... great people getting this 77 year old lady ready to fly. Try it fun and more fun!!! Thank you Adrian and Derick!! Marian read more

Great experience renting bikes here recently. Adrian was helpful getting us set up and on our way. Thank you!

We were a party of 7 and had our whole day planned around e biking throughout the city and into Sausalito. I went online and made reservations with Unlimited and also found a nearby garage and pre paid for parking. It's difficult to herd together a large group of friends who like to take their time according to their own schedule but we all managed to make it to the bike rental shop, ready for a fun day of exploring the city only to be told they ran out of e bikes. They did offer rentals on their regular bikes or suggest I come back tomorrow and they'll give me a 10% discount for all my troubles. No thanks. I asked for a refund from the clerk and was then told I needed to email a request to the company requesting a refund with no assurance that they will be able to honor a refund. Almost 90 minutes later I get a reply for my refund request offering me a credit to be used for a future date that will never expire. I thought that was pretty insulting. I told them how disappointed I was and that I did not want a credit and wanted a refund. Thank goodness Blazing Saddles came to the rescue. They had plenty of bikes and the staff was so friendly and helpful they had our whole group fitted and out the door in 20 minutes! Although we were set back only about an hour, thanks to Blazing Saddles we ended up having an epic day riding around the city and made it across the bridge. I'm still waiting for my refund from Unlimited, btw read more

We had a great private tour with John from Unlimited Biking San Francisco. We were a family of 5, with children ages 4, 8, and 12. John was great at pacing the outing to our family's needs, did not feel rushed. The kids enjoyed the history and facts throughout the ride. This was a great way to the Golden Gate bridge and get the family moving for the day. read more

I came in with my family to try to find a place that I could rent bikes from while I was in town and they happened to be open close to Fisherman's Wharf. We were able to walk in and rent 4 bikes pretty easily. We wanted to bike across the Golden Gate bridge and take pictures from the other side and stopped there since the prices were a little cheaper than the store down the street. Came in, got the bikes, left and was able to catch the sunset just in time. Friendly people, and the bikes were in good shape for my family to use. We rode for about 4 hours without any problems. The only thing I would say is that we wished they were open just a little longer, but a pleasant experience nonetheless. read more