Amazing way to utilize their bikes to tour all of San Francisco. We had the pleasure of meeting the owner and he ensured we were well prepared for our tour. He provided instructions and guidance on riding the bike and riding around sf. His bike rentals are a must! read more

This is the LEAST pretentious bike shop in SF that works on e-bikes and one of the most down to earth in general. The main mechanic/owner is a former aircraft engineer who respects people trying to learn to work on their own bikes and actually encourages creative projects instead of dismissing them like many other bike shop employees. Not only that but he's way more experienced in electrical issues than most other bike shop repair people. The rest of the staff here is just as easy to talk to and down to earth as he is. I would 100% recommend going here for service or anything else. They will work on any e-bike, not just one you bought from them unlike nearly every single other shop in SF. It literally could be your only option for e-bike service, especially if you bought a bike online like me. read more

Amazing service! Saion was extremely friendly, knowledgeable, and helpful. I came in for an electric scooter brake check up and repair. Couldn't recommend this place more. read more

SF Wheels is the place to go if you have any interest in ebikes. Mike, the ebike guy, is easy to work with and very knowledgeable. I got a Genze 102e in July and it's been a life-changer. He customized my bike to my exact specifications. Now I don't hesitate to take my bike up hills or for long rides. I used to ride my bike almost everywhere, but in the last few years, I just didn't have the energy to ride very much. My Genze changed all that. SF Wheels shares the storefront at 842 Cole Street with Fix My Phone. read more

I bought an electric scooter (a Uscooter/E-TWOW) from these folks and they've been super helpful! The staff has been friendly and timely, and I've appreciated their expertise. They helped me with a quick in-warranty repair and turned it around in less than 48 hours, and also were able to answer a lot of key questions in my first week of riding. read more

I had a problem with my electric bike - the cadence was off (although I did not know that was the problem when I brought it in). I was prepared to go without it for a few days. Michael greeted me when I came in and started to look at it right away. He took it for a spin, made an adjustment, and it was fixed. The whole thing took about 10-15 minutes. I asked him what I owed him and he just waved me off "Catch me next time." He has done other things for me at no charge before. The fact that he did the whole job and then did not charge me anything for it made me very happy that I found this place. In this day and age where, it is really refreshing. I can't recommend this shop enough. read more

Sai and the team are amazing! Great inventory of bikes, super happy with my E-Bike purchase. Sai gave us excellent customer service, one of the best shops in SF. Would definitely recommend! read more

I just bought an e-bike (a Magnum Peak) from SF Wheels and was very impressed with the service. They'll let you test ride any bike you're interested in and applied no pressure to buy. Highly recommend. read more

After having a real difficult time finding somebody to make some work on my e-scooter, I took a chance on this place, SF Wheels, in Cole Valley. Michael was super quick to respond to my yelp message and i brought the scooter in the next morning. 2 hours later, I picked it up and now it is good as new!! read more

Very helpful and easy going shop. A compact shop with lots to offer for electric bike rentals. The bikes were equipped with higher power motors capable of biking up the steep hills from the beach to the bridge or anywhere else in town. They are configured like city bikes so you sit very upright, which is fine for a temporary usage and will fit the average person wanting to try out electric bikes for the day: read more

We rented electric bikes from SF WHEELS for the first time this past weekend and WOW ... they were great! Friendly service, fast and convenient - the guys there made it so easy - we were in and out in a flash and they even helped us load the car. We spent the whole weekend biking around the Marin Headlands up some very steep terrain and the bikes made it a snitch! I highly recommend this place - thank you SF Wheels, we'll be back for sure read more

Great service and great e-bikes. Bought a Magnum Peak in ealry and June and when it had a small problem last week and needed to be left over night they gave me a loaner. Bike was fixed and tuned up the next day. Great local business to support! read more

I went there for a flat tire. Even tough it's not the most complicated thing to fix, I had a remarkably great service. They did everything they can to try to see if the tube could be patched for free but it was pretty messed up and had to be replaced. Very nice guys, great service, I'll definitely go back there read more

Outstanding!! I am somewhat disabled due to several bad joint replacement complications but in 2020 found riding the city e-bikes a great experience as it provides you with a great way to get exercise as you can bike at your own pace at low or higher impact. Yet those bikes are difficult to find and often have problems. And I liked the e-bikes so much that I wanted to get one of my own. Having been in SF wheels to get my phone repaired, (yep they do that too!) I talked to Mike the owner who showed me a great bike he thought would be perfect for me. I did my research, and looked at several other bikes and stores and as it turned out he was right! The bike he recommended for me was by far the best value and product compared to the others. I have ridden it so much that inevitably just since May, I have had to take it back in to get it repaired or serviced many times and add a few items to it. While many of the bike shops in SF are full of unhelpful "bike snobs" especially if you have an e-bike, SF Wheels is the opposite. Henry and Say do a lot of the bike work as well as help with questions, recommendations and they can provide you with great information on products and services. Their work is top notch and they often fix problems you didn't even realize you had, finding and repairing small and large items. I'm very thankful to them and Mike for the help they have given me. They have helped provide me with a lot of joy by being able to ride a bike again which I haven't been able to do for years! read more

We wanted to rent a couple bikes to explore around and just happened to find SF Wheels. Glad we did! They were friendly and had some great bikes for us to rent... but most importantly they were electric! That turned out to be a life saver and we were able to bike all over the place! They do charge you more than the actual rental cost as a "hold" in case you don't come back with their bike (in our case $500) even though our total rental cost was about $170 at the end of the day. Just something to know going in. Otherwise they were great and answered all our questions and the bikes were great! Oh, and they provide a helmet and bike lock as well!! read more

Michael at SF Wheels is a GENIUS. I showed up with an expensive electric bike I had bought in France, not realizing that it would be a huge pain to find someone to fix it when it randomly stopped working. He worked on it until he figured it out (apparently, the answer came to him in a dream LOL) even though it had totally mysterious parts that had no support in the United States. Thanks to his perseverance, my bike is working again and I don't feel like a total idiot for buying a bike that can't be serviced in the US! On top of that, the charge for fixing it was super reasonable. He's definitely acquired a loyal customer. read more

I came to SF Wheels on recommendation from a friend of mine after i had a terrible experience ordering an e-bike from a company in San Diego (Juiced Bikes). After testing out one of their Magnum Metro e-bikes i was sold. Not only that, Mike and his staff were incredibly friendly and knowledgeable. I love my e-bike so much that i even convinced my wife to get one from SF Wheels, as well. With so much bad online businesses, it's a reminder that shopping local from an experienced bike shop really makes a BIG difference. read more

SF Wheels has become my go-to, local bike shop because they are the only one that is always willing to help. My former LBS on Waller would refuse certain tasks, scold me when I did not buy parts through them, and generally burned bridges with me even before the pandemic; meanwhile, SF Wheels is there for me and the ONLY shop in SF, of the many I have visited between SF and San Ramon since March, that will begin work on the bike the same day it comes in. Very glad I gave this place a chance, now I keep coming back and I would recommend this bike shop to anybody! read more

The staff and ownership here is amazing. Super helpful, and went the extra mile to explain to me my new e-bike, it's operation, and features. Although I bought the bike online, I had them assemble it for a reasonable fee. They treated me like a customer, which I surely will be for any future purchases that are bike related. They go the extra mile to make sure that they provide great service, and I really came away from the whole experience wishing I had gone to them in the first place. I certainly will be recommending them to anyone looking for experts in e-bikes, or anyone looking to rent e-bikes in SF. read more

Awesome customer service!! Thanks, guys for the friendly prompt service!

My wife and I were visiting SF for the weekend. We planned on using ebikes to tour the city including the Presidio and Golden Gate park areas. Based on Yelp reviews and location I called the shop to inquire about renting. I'm tall and asked about available sizes and reservations. I was told that the 20' frame would work well. I asked about reserving. The gentleman on the phone indicated that they don't do reservations. I told him Iwas flying in and was hoping to reserve. He said not to worry as they "always have bikes available." I asked if he was sure that they would have the 20' even without a confirmed reservation. He said he was "100% sure." I took his word and stopped looking for another rental location. This was a week ahead of our trip and I had plenty of time to find another location but stopped looking based on the person stating they were 100% sure the bike would be available. The next week after our flight arrived, we called to confirm location and that we're on our way. We're told that all of the 20' frames are rented out. We arrive at the shop to check the smaller frame. It's too small for me. We then call multiple other bike shops to locate a bike in a bigger size. Most places are out. We find a place says they only have one in my size. They say it's first come first serve and they won't hold it so we rush across town worried that someone may rent the bike before we arrive. It was stressful as our whole trip was planned around having the bikes as our itinerary. After wasting almost 2 hours of extra driving and calling around and having a lot of unnecessary stress, we finally got a bike at another shop. They let me know that I would have been able to reserve in advance. It's not cool to have undue stress and wasted time after a long trip based on someone promising something they should not have. The reason that I'm giving 2 stars is that the people at the shop when we arrived were nice and apologetic. The guy there let me know that he was sorry someone promised availability and that he has held bikes aside in the past. The woman the was also very nice. They were nice but it didn't save the wasted time and stress. Please make sure that all of your staff understands not to overpromise. read more

SF Wheels made our bay area visit absolutely awesome! We rented 3 bikes and rode over the bridge to Sausalito and back on one charge... excellent experience! Mike was friendly and helpful and there's public parking a couple blocks from his shop. This is such a great way to see the city. Thanks Mike! read more

All I can say is Fix My Phone is amazing. I came in there today, earbud jack out of commission Michael fixed the problem in 5 minutes. No charge. Awesome shp read more

This is a great place to rent electric bikes! Mike is so helpful and personable. He showed me some awesome places to bike in and around golden gate park which I would never discovered on my own. I'd never ridden an elec. bike and he showed me how...it was much easier than I thought. His bikes are fantastic. Lots of battery life and very easy to ride. It was also the least expensive by half than renting from the places at the park entrance. I think this is the best deal in SF! Thanks Mike for a wonderful experience!! read more

These guys did a great job replacing rear fenders that had broken off on 2 Xiaomi Mi electric scooters. Super friendly and knowledgeable, quick and efficient. Gave a quick tune-up on each and even fixed the broken handlebar bell too. Not too many electric scooter repair folks in SF - highly recommend! read more

We stopped in for the first time and was really happy with the selection of e bikes for sale and the customer service. Mike the Owner helped us and let us test drive several bikes and took his time explaining everything. We purchased the Magnum bike and Say was kind to put it together for us and invite us back for air or anything else we needed. It was a great experience. read more

We have hired electric bikes from SF Wheels twice. Once we rode 52 km over Golden Gate to Sausalito and back. Once 32 km around the parks and museums. The first time we turned motor off on flat roads to ensure we could get up extremely steep hills to return to city. Second time no need. The bikes are incredibly powerful and easy to ride and give you amazing flexibility in this great city. Well positioned near N line. Easy to lock. Would definitely use again. Virginia read more

Very nice little place. Rents electric bicycles for a good price to try out. Has a great selection of brands not found elsewhere. Also carries iMax and Uscooters that are hard too fine. Mike and the team are great. I ended up doing like 5 test drives of scooters to make sure I was making the right decision. Very knowledgeable, no pressure. Set the entire scooter up. While I was there saw them with their UPS delivery service which is great for the neighborhood and saw them repairing phones and could tell that they have a great understanding of them as well. Would definitely go back if in the market for any of these things. read more

Fixing my battery and new charge for less than 50 dls. Friendly people, I will come back for my maintenance

Tried to rent a bicycle for more than 1 day. Person I spoke to said no, I pleaded for him to ask his manager, he took pity on me and said he would call me later in the day with an update, i didn't receive the call. i stopped in the next day and he pretended he'd never seen me and still wouldn't rent me a bike. read more

I had a really terrific purchasing experience here. I needed a bike that could help me manage the hills and these folks know what's up! They really rolled out the carpet for me and provided five star service even when I came back with kind of elementary questions. I'm going to send everyone I know here, thanks guys!! read more

Went on a bike tour in July through Golden gate park, tour was fantastic! Ended up loving the bikes so much that my wife and I kept them all day, went across the golden gate park down into Sausalito, and all over the city, covered a ton of ground. Had a blast (I'm a dirt bike rider and like biking fast, my wife could keep up with no problem with these bikes) read more

Great place. I took my small brand ebike there for repairs and a) they are one of the few shops in SF that will try to repair them and b) they couldn't fix it so didn't charge me. read more

Great shop with a large choice of electric bikes. You can try them before buying, which is very useful. Michel gives you good advices too. We planned to buy one, we took two! read more

I give SF Wheels' customer service an A+++! I bought a little folding commuter ebike from Amazon (terrible idea, I know, and NOT recommended). When the bike arrived I put it together but the throttle was not working. I went back and forth with the seller who was not very helpful so I emailed SF Wheels to see if they would be willing to take a look at my bike even though I knew they did not sell that brand. They were very responsive and told me just to drop by and they would take a look. I didn't need an appointment and popped in on a Saturday afternoon. The guys were super nice! I don't know the name of the man who helped me but he was really patient and attentive when I was explaining my issue. He checked a few things and 10 minutes later... my bike was fixed! It ended up being a loose plug. Thank you SF Wheels! I was just about to give up and cut my loss but you all saved the day :) read more

Michael is great! Very professional and friendly. He sells great electric bikes like the Magnum one, which has been a great help to around SF hills. Whenever I need help with fixing my bike Micheal is always helpful. read more

Great staff. Genuinely helpful. You can tell right away that everyone in Cole Valley likes this staff and the dog that belongs to the owner. Knowledgeable and honest. Impressed. read more

GREAT store! We rented two e-bikes, they were very friendly and professional. Mike the manager is a very honest, good guy and extremely friendly. Highly recommend buying/renting from them! read more

Good prices for bike rentals. Rode their GenZe electric bike model around the city with ease. Easy rental process and solid customer service. Money well spent. read more

I got a tune up and new brakes. I swear my hasn't ridden this well in years. It truly goes faster. Excellent work at an even more excellent price. I love this place. read more