The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

Very nice gated apartments great office people and great view everything near and the apartments…read morehave washer and dryer unit inside a plus and elevators!

Save your money -- this place is not worth the price…read more The rent continues to increase while the quality of living continues to go downhill. On top of the already expensive rent, there are constant extra fees that make it feel like the only priority is squeezing more money out of residents. This property is owned by a large management company that seems to care more about profits than the people who actually live here. Parking is one of the biggest issues. There are frequent break-ins reported in the parking structure, yet residents are expected to pay even more for parking. Finding a spot is nearly impossible unless you pay for an additional reserved space. Meanwhile, the towing company is constantly patrolling, and cars are quickly towed if you don't follow the confusing parking rules. It feels less like resident convenience and more like another way to collect money. Security is also a major concern. You need a fob for almost everything, but somehow that does not stop random people from getting into the building. Packages are constantly being stolen, and residents are left dealing with the consequences. The security measures seem more like an inconvenience for paying residents rather than an actual solution. The trash rooms are consistently filthy and often left in unacceptable conditions. The parking structure is another issue -- people speed through it, creating a dangerous environment for pedestrians and other drivers. What's also concerning is that many negative reviews seem to disappear over time, which makes it difficult for potential residents to get an honest picture of what living here is actually like. For the amount of money residents pay, you would expect better management, safer conditions, and a property that actually feels cared for. Unfortunately, this place feels like another example of a large company prioritizing revenue over resident satisfaction. Aka the new account made is the Gabriel apartments

Office staff Maria and salesperson were friendly and helpful. They accommodated a tour even without…read morean appointment.

Maintenence requests get fulfilled fast and thoroughly here. Never a need to call twice about the…read moresame issue once Raymond completes the order. I had an annual review scheduled yesterday (7/23/26), of which Raymond conducted professionally and respectfully (always wearing shoe coverings inside). I mentioned to him that I'd like to have the shower head looked at and to replace it with one I'd purchased. The next day (today), Raymond completed the request and filled the order. I appreciate that he takes the time to make sure my family and I feel well-informed and taken care of. Plus, he caringly shares quick fix-it tips or brief, uplifting stories about his parents or family; that adds an irreplaceable personal touch to the work. Making it feel like family, rather than just tenants. That's a special aspect in retaining residents/ business... rare to find thesedays!

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!

I moved here from the east coast and had no way of checking the property out beforehand, it was…read moreeverything I expected and the customer service provided by Patty makes it even better. She listened to every single thing I had to say and it was all there when I moved in. I'm so happy with my choice. I highly recommend it. The apartment was clean and in pristine shape, there is a large parking lot behind the building and all the facilities were well maintained.

Only good thing about this place is the property manager and quick repair requests. Almost got…read moretowed because my parking pass was covered by my wind visor slightly. The tenants that live here with children and insufferable!!!!!! I lived in unit 316 and directly across the hall is a man with a dog that barks nonstop. He never takes it outside to go to the bathroom. Overpriced!

I would not recommend Monterey Station Apartments. My experience living here has been extremely…read morefrustrating. Management has been unresponsive to ongoing concerns, including excessive noise, security issues, cleanliness problems, and maintenance requests. The property frequently experiences disturbances late at night, making it difficult to enjoy any peace and quiet in your own home. Common areas are often not maintained to an acceptable standard, and issues such as pet waste, pests, and unpleasant odors have been recurring problems. There have also been concerns regarding safety and security around the property, yet meaningful action often seems delayed or nonexistent. Residents are expected to continue paying high rent while dealing with conditions that do not reflect the price being charged. Communication from management can be inconsistent, and getting updates or resolutions to reported issues often requires repeated follow-up. Overall, the lack of accountability and attention to resident concerns has made living here a disappointing experience. I expected a much higher standard of living and customer service. Unfortunately, Monterey Station Apartments has fallen far short of those expectations.

Besides the roaches and trash this place is unsafe dangerous/derelict. Without fail, every time the…read morebuilding entrance doors are fixed, they are dismantled. Absolutely anyone and everyone has access to our complex. At the same time, people who do not live here hover around our entrances looking for drugs, doing drugs, using our power outlets ( all tenants pay electricity collectively), and walking through the hallways. You think this could be solved with security cameras-- rewind the footage, see who it is, report it. However, WE ALL have a good feeling that these cameras are broken/busted/fake. Tenants have gone to management and to our surprise, a crime happened in a blind spot or damn, the camera magically wasn't on at that moment. Our security officers are overwhelmed, maintenance is tirelessly working on keeping up with the things that fall apart here, and the front office girl are cute but far from intimidating any one... The list goes on. Do us all a favor and live somewhere else for your own safety and health.

Went to grab coffee at the La Verne Village coffee spot and decided to walk in the leasing office…read moreto check out their apartment pricing. The leasing office is luxurious. I spoke to the office staff which was very nice and courteous! They were all super friendly! I am not looking to move right away but am definitely going to come back when I'm ready!

I recently moved from La Verne Village and accidentally sent a package to my old address. DENISE…read morewent above and beyond to help me. She contacted the residents to give them a heads up, got my package and made sure I could pick it up. I wish Denise was in the office during my 9 year residency!!! Easy to talk to and took good care of me. As for living there for so long the maintenance staff was always helpful and efficient. But through the years things started to decline. The computers were down, fire pit never working, spa dirty or not working, and the over all aesthetic. If you live near building K The dumpster is ALWAYS overflowing due to the restaurant waste. Trash would be piled on the ground and smell. Not the best way to start the day especially because rent is not cheap. 5 stars Denise 5 stars maintenance 0 stars for upkeep and cleanliness of the grounds.

I'm having a hard time believing some of these reviews are real. I've never written a review like…read morethis but I've also never lived in an apartment with such a careless leasing manager. Since moving in about 6 months ago my experience has been a nightmare dealing with Rats and huge roaches (there's been other issues but these are the biggest problems). There are rats living within my walls. The scratching and thumping coming from the bedroom walls (upstairs) keeps us up some nights. My children and I are completely disgusted, and horrified to think one of these rats will make its way into the apartment. Ricky is fully aware of my situation as I am constantly keeping him up to date with emails including videos of the sounds from my walls and photos of roaches and rats, even though I don't get a response I am still sending him emails. Pest control came out twice but the problem still persists as their only solution was to place more traps and rat poison outside of my apartment, but that doesn't stop the rats from entering into my walls. There is no sense of urgency to find the entry points and close them. I've asked what the next step is to solve the problem, no response with a solution. I finally got a response from him a couple of weeks ago after I sent yet another email about the problems still persisting and explaining that I was ready to write an honest review due to the lack of solution, and his response was him defending himself stating he has sent pest control out and that there hasn't been any recent rat activity detected on their end, sounded like he was insinuating that I'm lying. Clearly there IS recent rat activity as I am still sending new photos and videos of the rats and roaches. Pest control has sprayed my apartment, but it's done nothing for the roaches. Waking up to huge roaches every morning has been depressing, my son recently saw one on his pillow so he slept on the couch because he was grossed out. Moving here was a complete waste of my time and money and I'm counting down the days to move out of here.

I have been trying to get in touch with someone for months and have left three voicemails. The…read morephones are never answered and zero return phone calls. Huge red flag and a shame on managements part.

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

I have been a satisfied resident at Claremont Park since 2020. Our building supervisor George and…read moremaintenance manager Alfaro are very responsive, friendly and competent.

It's been about a month since moving in and I've got to say, it's been absolutely wonderful. It's a…read morepretty quiet place and the people I've met have been very friendly. They also maintain the landscaping very often. The beautiful part about living here is that everything is within walking distance. Stater Bros has been almost a weekly visit and being able to walk to Regal Edwards in less than 5 minutes is awesome. There's also a few gyms in the area as well as a Target down the way. If you're feeling hungry and do not want to cook, there are a few restaurants you can check out. Down the street is Old Town La Verne with nice shops and even more restaurants. I think the best part of this place is how great Erik's help was when my significant other and I moved in. He made it absolutely easy and left a great impression on how living here would be. He was helpful, kind and personable which eased our minds as we made the transition from our last apartment to this awesome place. He made sure to answer our concerns quickly and always asked if there was anything else to make our stay much more comfortable. You know how great a place will be when management goes above and beyond. We are excited and looking forward to our stay here. This place is great!

Very helpful manager name Eric. He made sure I was taken care of and did whatever he could do to…read morehelp. Super great place and quiet and nice. Super star management here. This place is amazing!!!