Shaftel hooked us up with an amazing new watch and piece for Christmas. they had the best selection and prices around. the staff was so knowledgeable and friendly. They made customers for life. read more

My first experience with Shaftel was 10 years ago, to shop for and eventually purchase an engagement ring. The experience was nothing short of incredible; from Meaghan's expert, professional, genuine service to the quality and of the ring and diamonds. Shaftel is a Diamond store that you can trust and feel comfortable in. Recently visited them again at their new location and while it's a very nice new store, the same quality business practices and professional engagement still exists. Keep up the great work Shaftel! You have a customer in me for life. read more

I am super happy with my experience getting an engagement ring at Shaftel! I had visited many different other diamond stores but I could tell the sales people were usually trying to take advantage of me. But Meagan was very helpful and honest... no pressure sales tactics or smoke and mirrors. And she was very helpful (and patient!) because she probably met with me or my soon-to-be fiance's sister maybe 4 times as I figured out what I wanted to get. I actually found a ring design that I liked at a different business, but Shaftel was able to make a custom ring that was just like it for significantly cheaper than the other store! Especially compared to the many other stores I had visited, Shaftel seemed the most trustworthy and had the best prices. The carat I bought wound up being a lot bigger than I anticipated being able to afford. I would definitely recommend! read more

Shaftel Diamonds - Jewelry Near Me - Houston, Texas

I would give Shaftel a rating of 10 if I could. My fiancé and I were ring shopping and visited at least 5 jewelers. We were dead set on a particular jeweler and were done shopping around, but went to visit Shaftel given that we had an appointment set up already. After meeting with Meaghan, we started to question our previous decision due to how impressed we were and we set up subsequent appointments. We ultimately decided to go with Shaftel to create her engagement ring - we could NOT be happier! My fiancé wanted a unique ring created for her, and Shaftel did not disappoint. Admittedly, the ring was a bit complicated and required a lot of collaboration and patience. However, the ring came out better than we could have imagined. My fiancé absolutely LOVES the ring. Chau, the master designer, is a true craftsman and his work is detailed and masterful. He helped make my fiancé's vision come to life when it seemed like it was just an ambitious idea. This was my first experience with ring shopping and I anticipated the process to be a bit painful. It turned out to be a wonderful and informative experience. We will definitely be going back should we decide to shop for other forms of jewelry. As for Meaghan, you won't be able to find a better person for your ring shopping experience. She made our experience a quite enjoyable one. Meaghan is a gem of a person - personable, knowledgeable, patient, humorous, and beyond helpful. Meaghan was very transparent during the entire process (pricing, expectations, timelines, etc.), which I would imagine is a rarity in the diamond and jewelry industry. She really took a vested interest in our vision and helped make it a reality. Meaghan truly made our experience memorable and we can't thank her enough. Meaghan is the absolute best! read more

Really friendly and welcome people . Straight forward and no games . Was just doing some eye shopping

Excellent business with high quality merchandise! The service is personalized. Very knowledgeable as well. They really know stones and are a reliable source for diamonds! read more

I was looking to sell my engagement ring and wedding band after my divorce. I am so happy I was referred to Shaftel Diamond Co! Keith was extremely nice, responsive, and professional. He explained the process thoroughly and made all the arrangements for me to ship the rings safely overnight from California to Texas. He looked at the ring the same day he received it, and confirmed the appraisal he had given over the phone. The transaction was fast and stress-free. Keith definitely made a process that is painful in and of itself feel much easier than I had anticipated. I highly recommend them! read more

Wonderful little jewelry shop. Meagan was very nice and super patient with me. She showed and educated me on each loose diamond I asked about and couldn't make up my mind on any of them. Not once did i feel pressured, intimidated, or talked down to... unlike other jewelry stores. After searching and disappointed by the lack of inventory by other places, I found shaftel diamonds was the best. They brought out high quality diamonds, gia certified at my request with zero hesitation. I found my diamond and it was mounted on a ring in 2 days. I'm very happy. read more

Shaftel Diamonds - Jewelry Near Me - Houston, Texas

Don't go to this place for repairs. Asked for a ring to be resized with explicit request that the inscriptions not be affected. It returned damaged and we were accused that it was caused by us when it was reported to them. They couldn't provide proof of any before & after notes of the quality of their work or condition of the ring, except stating that some lady checks the jewelry before leaving the store. Although the owner made attempts to contact us, the trust was broken and can't believe that they would think we would fabricate the situation. read more

Our experience at Shaftel was nothing less than amazing. Meaghan helped us pick out our engagement rings. She educated us on what we were purchasing. She didn't try to up-sell us. She wasn't pushy. She made recommendations that fit our wants. After the purchase she stayed in contact with me about the process. She didn't seem annoyed with how often I asked when the rings will be ready. We were told about 6 weeks and they would be ready to pick up. However, they were ready for pick up at 5 weeks. This might not happen for everyone. We just got lucky. The store was clean and well organized. Everything flowed together nicely. There is a spot just for engagement rings and it's very personable. We are very happy and will be back in the future. read more

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Summary: A trustworthy jewelry store where you get a great value for great products Pros: Open on Saturday, competitive prices, great selection, knowledgeable staff, free beverages, staff does not work on commission Cons: Inconvenient location, can be crowded on the weekends Upon walking into Shaftel, you are greeted with a small fridge that is packed with sodas and bottles of water. Perfect when you are stepping in from the hot Houston heat. Depending on when you come, you may be greeted with a decent crowd. Once you find an associate to assist you, however, things go pretty easily. Keith and Danny Shaftel are very professional, but the other associates who work there are also knowledgeable in their own right. The fine young woman that has worked with my wife and I multiple times is also a Graduate Gemologist. The selection and pricing at Shaftel is bar-none. They are able to get their jewelry it at wholesale prices, and that discount is passed on to the customer. Moreover, the unique selection they have, combined with the high quality, makes this place a must-stop over any of the crappy mall jewelry store places that you may find. I remember going into a Zale's one time when first going engagement ring shopping and having a salesperson (who is working on commission) try and explain to us how a cloudy diamond gives it character. Uh, wrong! It makes it both less valuable and less attractive to look at. You won't get such lies at Shaftel, as the staff is not working on commission. In addition to engagement rings and wedding bands, Shaftel boasts a number of other fine options, such as watches and cocktail rings. They even offer three months of interest-free financing via GE Moneybank. If you're getting married anytime soon, or simply want to get your significant other a nice present, go to Shaftel. read more

My fiancé and I went here to get my engagement ring. One of the sales people (I think her name was Megan) spent almost an hour with us as we designed my ring. It would have been longer, but we had to end the appointment. She was very knowledgable, positive and patient. My fiancé and I knew nothing about diamonds or precious stones and she carefully explained everything to us and gave me plenty of time to sit and stare at stones until I picked the one I wanted. She was also very respectful of our budget and helped us get the best we could within our budget. We were aiming for $5,000, but willing to go over for something perfect, but she made me exactly what I wanted for $5,000 on the dot. She also helped me pick a stone on the large end of the 75 point range to avoid doubling the price of the stone to get a full karat. We were really impressed that we weren't encouraged to go with a larger stone even though we were open to being flexible with our budget. We will be returning to get our wedding rings from Shaftel. read more

Keith Shaftel of Shaftel Diamond Co. was easily the most professional and helpful person I could have ever chosen to do business with. I had a fairly uncommon engagement ring request and he took the time to insure that I would receive exactly what I had pictured in my head. They didn't have the specific size and color stone I was looking for but they definitely went well out of their way to locate and secure the perfect stone for me. Since I live in Austin, TX I thought I would have to make multiple trips down to Houston to insure that I was getting exactly what I wanted. They could not have been more accommodating. He was able to photograph each stone and send me emails with my different options. The choice and quality Shaftel Diamond Co. offers is top notch. If you are in the Houston area, or anywhere in Texas for that matter, do yourself a favor and make Keith your jeweler. You will not be disappointed. read more

I couldn't be more happy with the service and creativity of Shaftel Diamond Co. They were able to take some pieces which were inherited, but a bit dated and created some of the most beautiful jewelry I now own. The sentimental pieces still have the touch, but now I can proudly wear. The staff is highly professional. They communicate so quickly! They even went as far as hand delivering one of my pieces during COVID since I'm high risk. read more

We bought my husband's wedding band here and were very happy with the service as well as the quality of the product we received. It was a bit strange finding the place (it's in an office building) but their showroom was nice enough. We had been shopping around at all the chains in the mall (easiest way to hit up the most at once) and were just not impressed with the quality of the rings for the price. They all seemed light and since you're essentially buying gold... Anyway, when we came to Shaftel, we were shown a nice selection of rings and found one that we immediately liked, but in tungsten carbide. "No problem," they say, "we can make it in white gold for you in a few days." And, to boot, if we ever have problems with the ring, all we have to do it bring it back and they will refinish it and make it like new. "It's got our name on it, after all." And last plus: great prices for the quality. I felt like I was working with honest people and compared to other stores we went to, this was the nicest experience. I look forward to other purchases in the future. read more

My husband bought my wedding ring from here and I absolutely love it! It's been almost two years and they still treat us so well. Anytime I want it cleaned they do it with no questions asked. They are always so nice and personal. So happy we did business with them. read more

The two most important things when choosing a jeweler, are honesty and integrity. Shaftel Diamond Company is the absolute best. The kind and caring staff are comprised of amazing, kind, quality folks. Thank you for taking excellent care of me. read more

The whole experience with Shaftel Diamonds is great; no pushy salesman, all extremely knowledgeable and plenty of beautiful, one of kind options (specifically engagement rings). Diamond Danny is the man! Came in to find an engagement ring and he personally walked me through the entire process of picking out the right stone, choosing the right setting and mocking it up in the right band. Would highly recommend them for anyone looking for engagement rings. Can't speak highly enough at how pain free the process is. read more

Danny is the best, very professional... i am so happy with the ring. If you need an engagement ring, you need to see what Shaftel had. read more

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Let me begin by saying that I have been a loyal Shaftel customer for many years, and I have referred many customers to them. In fact the last person I sent to Shaftel ended up spending upwards from 10k there. So you have no idea how sad & disappointed I am in writing this review. I really used to think they were an honest family-run business, but dealing with Keith Shaftel this past weekend has changed my mind about them completely. Background: About 2 years ago, I took an old ring to Shaftel and asked Keith how much he would buy it for because I wasn't sure if I wanted to sell it or have it redesigned to a pair of earrings. He offered me a price and I said that I will come back in a couple of days after I make up my mind about what I wanted to do with it. Life got busy and I completely forgot about it. ______________________________________ Last week, I found that old ring and took it back to Shaftel. Keith was at a meeting, and so his daughter offered to look at the jewelry to see if it is something they would be interested in buying. So I show it to her: Daughter: Yeah, it is a good quality gem and my father would be definitely interested in buying it. Me: Yeah, I know.. He was interested in it 2 years ago. Daughter: Diamond & gold prices have gone up a lot in the last 2 years and so you should be getting more for it today. It will be just a few more minutes before he gets done with the meeting. So another 20 mins go by and I go around the store pointing what I want for my "surprise birthday present" to my husband.. Another gal working there comes up asks if we have been helped. Me: Yeah, I am just waiting for Mr. Shaftel because I have ring that I want to sell. Salesgirl: Yeah, you need to talk to him, but let me take a look at it first to make sure that the quality of the stone meets our standards. Me: here it is.. Salesgirl: Yeah, this is a good quality stone. Just wait for a few more minutes. ______________________________________________ Another 30 mins go by and Keith walks out of the meeting and here is how our 30 second conversation went. Keith: How can I help you? Me: I am interested in a selling this ring: Keith: I will give you $450 for it (WTF!!! That is way way less than what he said that it was worth 2 years ago. Infact that is even less than what a pawn shop would offer me. The ring was set in 22k gold, so the setting alone was worth a lot more than that.. and not to forget the diamond on it) Me: I know it is worth a lot more than that, In fact $___ is what you offered me 2 years ago. Keith: It can't be true. (bold faced lie) Me: Yes you did!! Keith: Oh in that case you should have taken the offer then.. things change you know. At this point my husband and I look at each other in disbelief and just walked out. I suppose he thought that I was down on my luck in this shitty economy and was desperate for some cash. Unfortunately for him I was just looking to get rid of the ring to buy more jewelery from him. I love shopping in family run businesses, but I would never patronize a store that follows predatory business practices. My advice: If this is your first time buying or selling jewelry, then do tons of research, shop around a lot, and take someone who knows a thing or two about bargaining before you go to Shaftel. In fact, take an independent gemologist with you to make sure that you are not going to get ripped off. read more

So now that she said yes and we're officially engaged, I can actually write a review for Shaftel Diamonds. There were not a whole lot of places with many Yelp reviews but this was one of the few places that had some legit reviews. As noted the location is a bit weird, Shaftel Diamonds is in this big building down on Richmond with no signs or identifiers. I actually didn't have an issue with crowds although I always went there during weekdays. Before I started shopping around I tried to educate myself on the basics of diamonds (the four Cs: clarity, cut, color, carat). However, a lot of what makes the diamond special/unique can't be measured by specific criteria and it is more of a gut reaction. Danny Shaftel was the person who helped me out during my search. The great thing about Danny is that he wasn't necessarily trying to sell me on a diamond because it had certain criteria nor was he trying to push a sale on me, unlike the first couple of places I visited. He would always show me the diamond first and have me judge it without any bias associated with the color/clarity/cut rating. Surprisingly there were plenty of diamonds that on paper didn't sound like winners but they looked great. Danny was extremely patient with me and after 4 visits I finally was able to pick a diamond that looked amazing and was within my budget. I also picked a setting from the selection they had at the store, but they can work with you to design a custom setting. I was able to get 12 months of interest-free financing through GE Money. My experience with Shaftel Diamonds was just great. My now-fiancee is *very* happy with the end result. I totally recommend Shaftel if you're in the market for some bling. read more

I've worked with Danny from Shaftel Diamond Co. a few different times, and I have nothing but the best things to say about their jewelry and services! Back in 2009, Shaftel Diamond helped design my engagement ring and wedding band. They created a beautiful high quality product that I proudly wore. They created exactly what I wanted and even included additional design details to make sure that the diamonds in my rings shown beautifully. A couple of weeks ago, I called Shaftel Diamond Co. to see if they would work with me to purchase back that same engagement ring. Danny handled my inquiry with such respect and made transaction very effortless. Now that I no longer live in Texas, he worked with me over phone and provided an estimate and shipping information via email. Throughout the process I had several questions and he helped answer all of them. Not only did he offer a fair price for the same rings he helped design and create, but Danny is incredibly trustworthy and valued me as a returning client. Overall, Danny and the staff at Shaftel Diamond Co are a pleasure to work with and I strongly recommend them! read more

This was a great experience! I bought my engagement ring back in the fall. They were extremely helpful, knowledgable, with a great selection, customization options and prices! I will be recommending to my friends. read more

This is the ONLY jewelry store I do business with since my first visit there several years ago. The quality, knowledge and customer service is unparalleled. I can not recommend them highly enough and I refer the often. read more

After researching for an engagement ring online and in stores for over 6 months, we heard about Shaftel from a friend and decided to come by. A gentleman name Danny was very knowledgeable and showed us our options and educated us on diamond qualities. We compared the rock that he had for us and similar grade ones they sell at popular online retailers so we know we had a better deal with him. He also gave us discounts on our wedding band and other products. We came away very very happy knowing that not only we didn't pay for overpriced items but knew that we had a great deal. Thanks again . read more

The management of this new location was kind enough to offer to host a wine tasting event for an alumni organization with which I'm involved. The store is located in the Rice Village shopping area with a pretty visible corner location. Like most other shops in the area, there are a limited number of parking spaces in front and then it's street parking or the lot across the street. The owner told me they do a lot of custom pieces and from what I saw, they offer lovely jewelry and great, personal service. Nice interior (brand new store) feels upscale as a jewelry store should. Not a huge store but the size seems perfectly appropriate. read more

I was looking for some diamond earrings for my wife and was impressed with the selection at Shaftel Diamond Company. The website drew us in and the showroom didn't disappoint. They stock items that truly sparkle and epitomize good taste. I have been to many jewelry stores that just don't have the same type of thoughtful selection. Other stores either have really cheap junk or jewelry that's style is stuck in another decade. It is easy to tell that this is a family business when you walk in the door. The warm welcome they gave us made us feel like we were an extended member of their family. Danny knows his stuff and really explained to me the different types of gem stones and their respective qualities. My wife couldn't be happier with the hoop diamond earrings we purchased. We are so glad we found a store that brings a little more sparkle to our lives. read more

I was referred to Shaftel by my older brother when my boyfriend and I started shopping for an engagement ring. I had a very specific design in mind that we just could not find for a reasonable price in retail stores. So we went to check out Shaftel and they had the exact type of setting I was looking for. The service was great and they were very patient and friendly. We picked out a diamond and they told us six weeks and it would be made. Of course I had no idea when my fiance picked it up from them but he proposed last night and the ring is absolutely beautiful. Could not possibly be more beautiful. Wanted to give this place props for excellent service and quality. We hope to be back to get the matching wedding band and a men's band for my fiance! read more

My husband and I had an AMAZING experience here. Satin was so awesome to work with, there was no pressure sales here, she was able to get us exactly what we needed and within budget. Danny Shaftel congratulated us on our purchase and made us feel right at home while we were finishing up the transaction. We will never shop retail again, they have a customer for life! read more

Danny was exceptional & attentive. Left my wedding ring to get it re-sized and a bigger stone to replace it. He gave me one week to retrieve it. Not only was it inexpensive to get my requests done, they went above and beyond in making my ring as new again! There are two other women that work there. One of them is not so very......personable....lol. If she worked there alone, i'd feel extremely uncomfortable. Other than that, my experience was great w/Danny. Thank you guys!!! read more

This is hands down the best jewelry shop in Houston! Actually this is the best customer service experience you will ever have! Owner (Keith) showed us what to look for - gave us some background...opened our eyes to things we never would have considered! Spent over an hour with us - and we didn't even buy anything at the time! All we did was just select a setting! Who would do that at your big box jewelry store?? NO ONE! I selected a diamond recently (4mths after we selected a setting). Keith emailed me a picture of the setting as a reference...then Danny showed me some diamonds...truly a professional as well! If you want a great engagement ring & wedding band with terrific value and SUPERIOR customer service - go to Shaftel Diamonds! My wife and I will be back in 5 years for an upgrade diamond! read more

We are second generation Shaftel clients! We made an appointment with Keith and had the most wonderful experience with him. The family has been nothing short of sweet each time we've visited for cleanings. The designs are breathtaking and of high quality. We purchased both of my rings, as well as my husband's, from Shaftel. We've now taken my mom's jewelry (purchased from a jeweler in Pittsburgh) to be serviced. I cannot speak highly enough of Shaftel! read more

Very nice experience with Shaftel. The location seems a bit remote and empty (specially if you go there on a week-end), but it is worth it. Very knowledgeable staff, competitive prices, excellent service. We are happy to have found that address. read more

Shaftel designed a rose gold and Morganite engagement ring. The design far exceeded our expectations. The service was amazing and everything was perfect. We will definitely only be visiting Shaftel for all of our future jewelry needs...first need wedding bands. And maybe some matching earrings! THANK YOU SHAFTEL! read more

Helpful and knowledgeable staff. We bought my engagement ring and our wedding bands here. I now frequently use them for other jewelry repairs. read more

We started off here on a friends recommendation and at the beginning we thought this was an amazing store with great customer service. They helped us design necklaces for our flower girls in our wedding and even added diamonds to the wedding band we bought with them to help achieve the look I wanted. We had the wedding band sized the day of purchase and we thought everything was smooth sailing. We received the ring a few weeks before the wedding and it was tight but I could manage. After the wedding we took it back in and had it resized since it was too tight and they recommended adding speed bumps so that it wouldn't turn while wearing it. We received the ring back approximately 1 week later and they had only added speed bumps and not increased the size, thus making the ring smaller. I took it back in and told the sales lady this and she apologized after verifying the ring had in fact not been resized as requested and as paid for, mind you this is their ring we bought from them and was sized incorrectly originally. My husband then picked up the ring 2 weeks later and it was now a size 6 or larger. It could now fit on my thumb. We took it back and a sales lady sized the ring and said it was in fact now too large and not a 5.5 with speed bumps as requested. She was extremely apologetic and said they would immediately fix the problem. Then we received an email, stating they wanted to replace the whole bottom shank and charge us $170 for the gold... which after my husband spoke with them and explained what was going on they said they would take care of it. Which brings me to today...my husband picked it up and I placed it on my finger and it's now even smaller than it was the day of my wedding and barely fits on my small finger. This may be an isolated incident, they were very nice people and I loved their jewelry but we will be taking the ring to another jeweler to pay them to properly resize the ring. read more

I had the pleasure of working with Satin Ayala over the last few weeks in getting the perfect ring for my wife on our 5 year anniversary. Satin and Shaftel Diamonds made sure my buying experience was second to none and I will not even look anywhere else in Houston when it comes to finding that perfect gift for the special people in my life. Shaftel Diamonds has earned a customer for life with their professionalism, honesty, and service; a true class act all around. If you are looking for a ring, or any jewelry for that matter, I highly recommend saving yourself the headache of shopping around go strait to Shaftel. Bottom line; you will save money, be treated kindly, and walk away feeling great about your purchase if you shop here. Again, thank you Satin for your help, and I am sure I will see you again! read more