There seems to be an ongoing conversation amongst my friends regarding who has the best burger out of all the quick dining restaurants across the country. Shake Shake, Five Guys, In N Out, Elevation Burger, Habit, SmashBurger are always part of the conversation. I've tried them all but I wanted to give Shake Shack another try because it had been many years since I indulged. I got a classic double with shake sauce on the side. Side of cheese fries, sauce on the side. Also got an oreo milkshake. The burger was decent. A bit oily, not as much flavor as I had expected. Seasoning the meat a little bit would go a long way. Not a top contender for me in the burger game The fries themselves were decent, they were hot and fresh. The cheese sauce, however, was essentially flavorless. The highlight of the whole meal was the Oreo milk shake. Super creamy, tons of Oreo, a very very good shake. My main qualm with this location was not the food, it was the staff and lack of cleanliness. The employee taking orders was an emotionless robot. I get it, it's hard to act super enthusiastic when you work the counter at a fast food joint but part of your job is to be somewhat inviting. A front of the house employee shouldn't be so cold as to make the customer feel like the employee doesn't want to be there and they could care less that the customer is in their business. Regarding sanitary conditions, I posted a photo of the kitchen. It was an absolute mess. It's a little odd to leave the kitchen in such a disastrous condition considering every customer can see into the kitchen when ordering or seated. Open boxes everywhere, open bags of all the ingredients spread out on counters and on the floor, trash and food spilled on the ground. The dining room wasn't much better. Every table was dirty and I had to clean one myself in order to sit down and eat. While seated a employee walked around the dining room and just pushed crumbs and trash off the tables onto the ground and didn't sweep them up. I was at Shake Shake for about 45 minutes and no one came around to sweep, it's important to note that they were not busy at the time. There were probably 2-3 other tables dining at the time. Someone needs to intervene and get this staff trained up because I won't go back based on the last visit. read more

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I ordered burger, told clerk I would eat in took my id number pole to my table and waited and waited, after half an hour and seeing customers that came in after me get their orders before me told lady to reverse charges back to my credit card, being African-American I can't say it was an honest mistake or racial overtones. She wasn't really friendly , never ho there again, find another Shake Shack for my first experience read more

I have never beed so dissatisfied in a restaurant as. I was here the food is greasy and fries are cold and not cook well and the shake is very thick and not blending well and the environment is not clean and casher is not inviting I will not be coming to this location anymore very disappointed read more

I'm pretty shocked by the bad reviews for this place. Every time I visit this location I have a great experience. The staff are always super friendly and my order always comes out correct. The restaurant is clean and the music playlist is great too! What more could you ask for for a fast-casual spot. read more

We love Shake Shack - the fries and burgers are so yummy. And the shakes are so delicious. The app makes it easy to order in advance. Shake Shack is my son's favorite place to get dinner from. read more

Way over rated I have had better burgers from Mc Donald's. Burgers were the size of a kid's burger at Burger King and McDonalds. read more

Wow. It turns out Shake Shack staff have been disobeying the ID check rule for alcohol. All of a sudden they remembered it. Wow!

I remember shake shack in its early days in nyc when the line was worth it for the food. Fast forward to today and massively overpriced and just doesn't deliver on taste or even quantity. Too much competition to go back read more

Really, really good! I had the best milkshake of my life here the other day! Five stars for delicious food and quick service!

I love the burgers and fries here! They had a really tasty dessert called a concrete but they stopped serving them some time again; miss those. Hope they bring them back! The restaurant is nice and comfortable, they have a nice outdoor area and a cot hole set which is tons of fun! read more

Got a burger and fries, first time customer. The burger isn't as good as five guys but it's better than elevation burger. The fries are a solid 4/5. My issue is that you can't customize your order easily at all. There is nowhere that lists potential toppings for the concretes (ice cream) or for the burgers. You have to look at their many different pre-designed options and try to figure it out from there. It's annoying. Fuddruckers you just put it on yourself, five guys you get a list to choose from, etc. just super inconvenient. I think it's odd that they have a grill but refuses to grill onions for your burger. Just a stupid experience that could've been made easier by menu tweaks and better customer service since no one at the register had a clue of optional toppings read more

Listen - I love Shake Shack. I love the potato roll, the smashburger style patties, the crinkle fries, the custard, all of it. On food alone, this place would get 5 stars. HOWEVER - and this might be because it's new - this location is not well managed. The line is out the door even at non-peak hours, the wait to order is forever, the wait to get food takes ages. This would all be totally understandable at a sit down place but not at fast casual. The Shake Shack at Tysons is smaller than this and moves faster. The Shake Shacks in DC all moves quicker than this too. I'm sure that in a few months they will work out the kinks with staffing but it shouldn't have taken me 35 minutes to get food. Also, this place is EXPENSIVE for fast casual. read more

Standard Shake Shack fare. Food made to order as it should be. Couple burgers, one drink regular fries and cheese bacon fries. Rounded out to just under $30. Probably could get more food at another sit down restaurant, would it be better than this? Up to you to decide. Staff is polite and lines quickly moves to fill orders. Tables inside turn over quickly but not as clean as they could be. Location and parking require patience and attention so not to get run into or run over. read more

Shake Shack Cabin John - Burgers Near Me - Potomac, Maryland

First stop at a Shake Shack for chocolate shakes and fries. Employees very friendly, and they were super nice to my husband's service dog, giving her ice water a a giant shake shack bone! Thank you for the surprisingly great customer service! read more

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Just finished dinner with my wife. I am writing this at the restaurant. The burgers are very good. But for the price, not so good. Double burger for $7.29? Still hungry? Yes. Shivering inside? Yes. They should be able to provide a habitable temperature while we are eating. It's about 57 degrees in here. Come on Shake Shack! You can do better than that! read more

Appalling. Shameful. Infuriating. These are some of the nicer words I have to say about this location. I waited a few weeks for the lines to die down and so I could hopefully have a nice meal without having to go to Virginia or D.C. This spot has literally made me do the one thing I've never done at a restaurant. I asked for a refund before getting my food, walked out angry, and I'll never be back. I ordered a chicken shack burger and a side of cheese and bacon fries to go. I was given a pager and proceeded to wait on the other side. What's this? My pager is going off a moment after I walked over.. wow! It's ready! Awesome!? Wait..... Why are other people here angry? Wait.. I see a line of fries and burgers on the rack and one person bagging and another calling names. I waited 15 minutes. Even watching other people that just ordered get shakes, cheese and bacon fries, etc. the guy next to me was saying this place was horrible after I told him my buzzer went off ten minutes ago as he was asking where his food was. A lady walked up and I hear "we don't go by the number order." While I asked 'hey, my pager went off a while ago' and I get a "we're kinda backed up". Whilst another guy walked up saying "I just got the text from the app my food is done".. then the one bagging got in his face to say "YEAH! That's because it JUST hit our system." Wait... Wait.. wtf.. you mean, the pager and the text on your app telling us the food is done is actually just to let us know the food appears on the screen for you to bag? No... So much is wrong with this place. But it's an absolute disgrace to the shake shack name. Not to mention the burgers I saw looked incredibly sogey. Will absolutely not be back here. Will absolutely tell others not to come here. I really hope whoever opened this location thinks long and hard about restructuring the place before opening it's doors for business again. read more

Had a quick lunch here - the portabella/cheese burger was delicious. Topped off with a strawberry shake and we were very happy. Husband eats a ton and also had the chicken nuggets - I had one and they were also very good. Fair prices, good food, will go back. read more

Shake Shack Cabin John - Strawberry shake, portabella mushroom burger, chicken nuggets - Burgers Near Me - Potomac, Maryland

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This was an interesting experience tonight. We only had one family ahead of us when we placed our order but still waited over 20 minutes for our order. It seems as though they put precedent on mobile orders as we saw many people pick up in between our order and the family ahead of us, who actually had finished eating and left by the time we got our order. Additionally, almost every order was incorrect somehow that we saw get picked up. Our own was missing a Chicago dog at first. We also witnessed a very loud argument between an employee and customer which ended with the employee yelling at the customer. Not sure what was going on there but it was very uncomfortable. read more

Absolutely loved the salted caramel shake. Possibly the best in the area and it'll be a challenge to find one better

I couldn't wait to try out the Shake Shack because I had heard so much good about it. I know that the lines are always thick at the one in Baltimore. I've never had an opportunity to eat there, so I finally decided to give it a try. To be perfectly honest, I was pretty disappointed. I ordered a double Shack Burger and a Coffee Milkshake which, by the way, cost me close to $20! It wouldn't cost me that much for a cheeseburger and a milkshake if I went to the ballpark! Unbelievable! While they we're pretty busy, it's still took over 20 minutes to complete my order. For just one cheeseburger and a milkshake. I also think they made the milkshake at the beginning of the order, because by the time I got my order the shake was pretty melted. The cheeseburger looked very good when I unwrapped it. But after I bit into it, I saw that it was not cooked all the way. This is pretty disappointing especially for a place that had over 20 minutes to cook my hamburger. nothing grosses me out more than under cooked hamburger. I think it's dangerous, and I don't like it at all. I don't think I'll be back to this Shake Shack again. The one in Baltimore probably has it down to a science for as long as they've been there and as busy as they always are. This one at Cabin John Shopping Center needs some serious work. Get it together, guys. read more

Shake Shack Cabin John - Burgers Near Me - Potomac, Maryland

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As always fast and friendly service. Restaurant is always clean and inviting. My only complaint is the lack of parking in the area. Food is made to order and was fresh and delicious! read more

We heard great things about this place so we decided to give it a try. Our order took over 30 minutes to be served. The fries were cold. The milkshakes were melted from sitting on the counter for so long. I pointed this out to the server who told me that there were two different screens and that's how they serve the food. I ended up with Hormel to milkshake and two orders of cold fries. We won't be back read more

Love the burgers and the chicken sandwich is good but I am never satisfied. Both are just so tiny. I am shocked they cost as much as they do for such a small sandwich. 3 bites and they are done. :( read more

Nothing is good about this place. Rude and inattentive cashier. average burger at best. horrible french fries. save your self a trip and go to five guys or even Macdonald. read more

Ordered a meal for my family tonight. Upon arrival, I'm told someone else took our order. I get it, things happen. I wait for the meal to be remade. I get home and 2 hot dogs are missing. I ordered two burgers, two fries and two hot dogs. How is a 1/3 of the order missing? Disappointed that a bad experience was made worse. read more

This place earns a solid star for outdoor seating! That's it... Food is 1 star too so 2 combined and that's generous. Yes there is a novelty element, but this place belongs in a mall not in the middle of Potomac. Food is pedestrian at best. Shakes are nothing to write home about. As the number of stars, so is the number of my visits - first and last. read more

Why did I go here after these terrible reviews!!!! Because it was a new location. Get ready to tear it down and put something else there. Repeatedly told order was not ready and after 30 minutes they checked again and handed me my cold food and melted shake. Thanks a lot! Horrible Service from visible non-caring and unfriendly staff. Best of luck because the outlook for success is poor. read more

We ordered through Uber eats! Delivered on time. 2 items were missing from the order. When contacted the restaurant, manager said the order he received from Uber is correct but it's their mistake not to pack the items. But there is nothing he can do about it! "You paid through Uber, I can't manage it" Bad management! Not considerate! To us this is stealing to compensate for their business loss during the pandemic. read more

This review is strictly for the Tiramisu milkshake. It was really good! Although it was a seasonal item, it should be a part of their regular menu. read more

I've been to many Shake Shack's. Tonight, I was excited to try out their newest location, which is the closest to my home. I normally love their Chicken Shack because it is a big, crispy and juicy chicken breast! Unfortunately, this location did not deliver. The size of the chicken was a size of a chicken tender rather than a chicken breast. To make matters worse, the chicken was hard and dry. If I hadnt picked it up and brought it home, I would have taken it back to the counter. Why would they think its ok to put that into a sandwich and sell it? read more

Shake Shack Cabin John - Took 2 bites then opened up the sandwich to find this tiny chicken breast! - Burgers Near Me - Potomac, Maryland

Definitely a solid place to eat just like all the other Shake Shack locations. So the food stands up. The location is still a little rough around the edges at this point. I feel like the wait time between ordering and receiving said order is longer than other locations I have been to recently. If the weather isn't great, there also is not nearly enough seating inside and it can get cramped quickly. I'll be back to update this review as well. read more

Unbelievably slow. Slow slow slow. Been here twice and will never come back. Was excited about a new food joint in the area. What a let down! Food is only ok and it's expensive. A mushroom burger is $12.00. No meat just mushrooms. Just counted 15 people in line and one register open. There are two registers closed. There are two manager types having a meeting at a booth by the pickup windows on their laptops and cell phones. Looks like a business meeting. Not helping out. So that's a little frustrating seeing that and a lot of sitting around while I wait for my shake and fries. Fry and shake portions are small in addition to being pricy. Also they use very narrow straws. For milkshakes it's pretty standard to use normal or larger diameter straws for shakes. Small things like that make me think they just didn't put together the concept very well; much like the restaurant logistics. Now it's been about 15 minutes and just asked about my order. The response, "it's still on the board and being made." Since this location opened they have had issues taking orders and making food. I seriously do not understand why they cannot get it together. Ok my food is now ready so wrapping this up. read more

Not sure why there is so much hate. The staff at this Shake Shack are always extremely helpful and attentive. They have handled the COVID situation extremely well. We have been roughly 15 times and each time the managers have come to check on us and are quick to make sure we get everything we need. Food wise, you know what you are getting. We don't eat burgers so I can't comment on those but the fried chicken sandwiches are great -- definitely a step up from any of the other chains' fried chicken. Love the herb mayo that comes on them so much that we usually get an extra few sides to dip our fries. Keep up the good work! read more

They forgot to add cheese. I paid for something I did not get. Never ordering from this place again. Delivery was great and on time, but the food didn't help at all. read more

Excellent service and burgers. Granted we came in at 9-but still a Saturday night--I expected it to be much busier with all the reviews about the wait time! Our food was hot and ready very quickly. The tables were nice and clean. The staff was friendly and attentive. Will definitely return and thrilled to have a very local Shake Shack finally. read more

Shake Shack Cabin John - Burgers Near Me - Potomac, Maryland

One Yelper said of this place:"The staff definitely is not from the area." I wouldn't wanna live near you either. Good for them. read more

Single shack burger with SOS tasted too salty to me but great friendly service and food came out at a reasonable time

This place was busy. There was a line outside, and then a line inside, which took about 20 minutes to get to the counter. But once I ordered my food, it took them 10 minutes to prepare and pack my food. I highly suggest waiting a few weeks for the crowd to calm down. Overall, the single ShackBurger and SmokeShack was okay, nothing special. But, the crinkle-fries and cheese was awesome. I highly suggest getting the fries and cheese. read more

Shake Shack Cabin John - Burgers Near Me - Potomac, Maryland

I've had a great experience every time I come here regardless of dining in or taking out! I only ate Shake Shack when I was in D.C so I was stoked when they opened one up around my home! This place is my go-to post hike meal! I really do enjoy the shroom burger! Granted I love anything with cheese... anyways it's your slightly above average burger shop but I'm giving 5 stars for this location because one gentleman (I can't remember his name) always comes outside with dog treats for my puppy when we decide to eat outside after hiking. My bf gets the Shack Stack which is delicious according to him and my puppy gets the Smoke Shack that she practically inhales but don't all pups inhale human food? read more

This was an average experience. We placed a mobile order as we didn't have time for a sit down lunch. It stated our order would be ready shortly and we'd receive a text to head in and pick up our order. The text came about 7 minutes later and I headed in to pick up my order. I ended up standing there for about another 15 minutes before anything was actually ready. That was already a slight disappointment. The food was pricey considering we got 2 burgers, 1 (tiny) fry and a (tiny) milkshake. The burgers were both pretty good. We had the SmokeShack and ShackStack. Juicy and flavorful. The portobello mushroom in the ShackStack burger was crunchy and flavorful but watch out for the hot, oozing (but delicious) cheese that shoots out at you!! The shake was average tasting and VERY small for $5.29. The fries were good but, again, very small for almost $5. Our experience was so-so. We were expecting more on taste and overall experience. Will we return? Only time can tell... our excitement has definitely gone down many notches! read more

Shake Shack Cabin John - Burgers Near Me - Potomac, Maryland

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