Very fun atmosphere in Kentlands. Great spot for classic American burgers and fries. Each Five Guys always delivers the same consistent tasty, juicy, greasy burger. Very clean location and friendly staff. read more

A very decent location and hard working staff. I was given many more than enough fries in a usual large. I was able to get extra vegetables on my burger which makes all the difference. read more

The cheese burger is juicy and the patty is cooked to perfection. The Cajun Fries are crispy on the outside and soft on the inside with just the right amount of spiciness. I always look forward to my visits to Beacon, as it never fails to satisfy my cravings for a delicious meal. The staff is friendly for the most part. I don't mind the hustle and bustle of the restaurant as long as I can enjoy some peanuts while I wait for my order. It adds an extra layer of enjoyment to the experience. read more

Fast and great service. This location is another excellent Five Guys ! What more needs to be said?

The food very poor, food had no taste and burger greasy. I hope the management should be able to looking into it .

This review is only for the manager on duty on the evening of June 28th at the Kentlands Five Guys and not a review of the food. The manager needs to go through customer training, specifically how to listen to a customer when the customer is communicating with them. The customer repeatedly told the manager that the order was not right and just wanted their money back. The manager continued to ignore the customer and did not acknowledge the customer's repeated request. The customer told the manager that all they wanted was their money back at least ten times, but the manager continued to ignore the customer's request until the customer said please stop and just listen to what I am saying. For the franchise owner, please take the time and train your manager's how to acknowledge and communicate with customers--this is one small step, but a big step in having repeat customers. read more

TERRIBLE CUSTOMER SERVICE! Just stopped by for a Cajun little fries and the lady who rung me up rang up regular fries. When I went back to request Cajun fries another ladies with glasses tried to give me Cajun on the side. I asked kindly to remake them and she rolled her eyes and said I told the other lady regular fries. I said maybe she didn't hear me bc if the masks and again she rolled her eyes and instead I said my order wrong. She finally brought my Cajun fries and set on the table instead of handing them to me. I asked for name and she rolled her eyes AGAIN AND SAID SHE WOULDN'T GIVE ME HER MANE. So unprofessional! read more

We came here yesterday to get some burgers and ordered 2 Bacon Cheeseburgers and 1 Little Bacon Burger with the toppings "All the way". When we got home, I realized that not a single burger had bacon on it even though we paid extra for it and the burgers we're missing a lot of toppings like tomatoes or mushrooms. Can't believe I spent $40 on 3 burgers and a fry and can't even get my order remotely correct. Will not be coming back to this location. read more

Consistently poor service. Twice, I've ordered milkshakes with my order and they never come. The first time I called and was told a manager would contact me- never happened. The second time, same thing. So frustrating because this location is very close to us. Tonight, my daughters grilled cheese was mush and the fries were soggy. Try another location if you're craving Five Guys. read more

Five Guys - Soggy fries - Burgers Near Me - Gaithersburg, Maryland

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Funny how just down the road on Quince Orchard is a far superior Five Guys franchise. Emulating other Kentlands restaurants, this location features bad food (how do you mess up hamburgers with terrible prep and construction so that burgers fall apart immediately), chintzy service which is really precious on number of napkins, forgetting items (having to remind them every time for some missing item like a milkshake or a hotdog), and unhelpful employees. Never again, we're going to other Five Guys in the area. Terrible. read more

Terrible service. I did a mobile order and my food was just sitting on the counter for a very long time because they were prioritizing a large order over mine. read more

Love your food I have had 5Guys for years but recently i noticed it is just so so greasy! I suggest, if there is any way to lessen the amount of grease that would be perfect as I felt horrible after eating it for the rest of the day. read more

It's all about In-N-Out baby!! I will give Five Guy's a pat on a shoulder, but NICE TRY! There are quite a few things that made them not be Daniel. First off to beat the goliath, you must have freaking SHAKES!!! What the hell!! Ladies and Gentlemen, it's looks like Five Guy's showed up to the war without armor. Big mistake, big mistake. Next stumble, they put all over their walls how awesome they're. Please, if you're da bomb, you don't need to tell people you're because people just know you're, DUH. The next stumble is their fries. I know they use peanut oil, just like In-N-Out, but I don't know it still doesn't taste that great. I can taste more potatoes in In-N-Out fries, sounds funny, but true! I will give them credit for letting you add a crap load of toppings, but that's about it. Hey, at least they're better than Culver's! :P read more

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I ordered a large Cajun fries and the was so much seasoning on the fries that I couldn't eat them. I had to end up throwing them away, almost $7 in the trash. My burger was also missing some condiments that I included on my online order. read more

Five Guys - Too much Cajun seasoning - Burgers Near Me - Gaithersburg, Maryland

Very bad service. Called in to order and it wasn't ready when I got there. Took order and stood there for 10 mins to get a small fries which was ready but they ignored. They didn't forget but they did try to forget that I was there . read more

This is a very friendly five guys. And the staff has been known to complement one's shirt, and come out and chat about the weather and the snow, wind and such things as the food is being prepared. This location still has the old soda machines instead of the new fancy machines. read more

Five Guys - Lettuce-wrapped burger - Burgers Near Me - Gaithersburg, Maryland

I have placed an online order for pick up and Order # 475964055. when I was taking my order I noticed that the large fries which is $6.19 is smaller than the regular. I inquired from the guy who handed me the order but he called the manager which was very rude in her response as she said: "this is the new rules this is the size of the fries." I asked her to cancel the fries from my order, as I will not pay this much for a cup of fries, (usually the large fries from five guys will fill the bag). she took the fries from me and through them in the trash and said that we cant refund you now. we need the manager to do it. with the way she was treating a customer like that I was so frustrated and requested to cancel my whole order. she said fine whatever but we will not give you the money back as it is an online order. I asked her couple time to refund me or try to give me cash back from the registry, she said there is no way she will do it and left me standing in front of the counter while she walked away inside. This is the worst five guys experience that a customer may face. while manager should work and making the process smooth to the customer and help them solve the issues, this one created a bigger one. read more

DO NOT EAT HERE!! I came in last night at 9:38pm and ordered food to go. I got home bit into my cheeseburger and found a hard piece of plastic inside. I called immediately and was told that there was no way but that I could come in the next day (today) and speak to a manager. I hung up and realized I didn't get the guy's name so I called back and asked for his name and he would not give it to me. I found this a bit strange but figured I would deal with it later. I went back in today around 2:40pm to speak to the manager and I told her what happend as well as showing her a video I took and she again tried to gaslight me and tell me there was simply no way when CLEARLY something happened to land that piece of plastic in my food! She then told me that I could get either a refund or have her make my order again. I then asked what steps they would take to ensure that this doesn't happen again, especially since the piece of plastic that was in my food clearly looks like it was broken off of a larger piece and therefore there could be more pieces of contaminated meat lying around. She told me once again that there was no way that the plastic was in the burger again insuiniating that I put it in there or something. At this point I asked for the owner's number as I could tell I wasn't going to be able to get anywhere with her. She then tried to take the piece of plastic with her and was clearly upset when I stopped her. I then waited as she went to the back and presumably called the owner. she then returned and told me that I could not have the owner's number and that if I didn't want a refund or my food remade then all i could do was leave a complaint on their website. I then asked if that meant that the owner would not speak to me and she said yes. I asked for her name and she said she would not give it to me and started hiding what I presume is her name on the apron. DO NOT EAT HERE!!!! Someone clearly made a mistake or did not follow protocol correctly and they simply DO NOT CARE! THEY DON'T CARE ABOUT YOU, YOUR HEALTH, YOUR SAFETY, OR THE SAFETY OF THE FOOD YOU CONSUME read more

Went to Five Guys last night to get burgers and fries for dinner. Been a long time since I have been there. The facility is clean and well staffed. People were friendly and efficient. They were busy but processed my order quickly. I ordered one little cheeseburger with catchup and one little cheeseburger all they way along with a small order of fries to share. Five Guys has gotten a bit pricey but so has everyone else. $22.33 was the final tally. The burgers were great, juicy, done right. The all the way burger was loaded up and a meal in itself. Great soft buns that hold up until you are finished completes the sandwich. A small fries is all you need for two to share. They fill the cup up then dump more in the bag. The only complaint I have is Five Guys Fries are never crispy. That is there style. They are very good but a bit on the greasy side. But we ate it all up anyways! Enjoyed the meal, a special treat. read more

Five Guys - This is just half the fries - Burgers Near Me - Gaithersburg, Maryland

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Love this place... can't seem to get enough of the homemade french fries with the peels left on. And, trust me, a small order will be plenty because they overfill the container so the fries spill out into the bag. I have yet to finish a whole order of fries without having to throw a bunch away. Did I fail to mention the fast and friendly service? Or that the (huge) burgers are to die for? Be sure to stop in before (or after) going to the movies at the theater next door. read more

Disgusting and pathetic! The fact the workers think it's okay to serve tomatoes that look like this is disgusting!!! This location has really gone down hill they are dirty!! The manager couldn't even look at me when I brought this back to the restaurant. read more

Five Guys - Hard white dry tomatoes - Burgers Near Me - Gaithersburg, Maryland

Oddly enough, the ONLY Five Guys I've ever been to that has gotten my order right (I get like a billion toppings, and all other Five Guys always forget a topping or two, or add one that I didn't ask for). However, it also drives me batty that they always put my burgers on the bottom of the bag, and the fries on top (which means I have to dig around the fries to get to my burger), no matter how many times I ask them to put the fries in a seperate bag, or just hand me the burgers without a bag. The cashier was completely silent. Like, ninja silent. I think she grunted at me once, as she handed the receipt to me...but it was probably the fry cook behind her. I like to believe that it really was the fry cook and not her. I like to live with the belief that the cashier is really a siren of Greek mythology trapped at the Five Guys in human form by the manager, who is a great wizard, harnessing the magic of gluttony for his own personal gain. She refuses to speak because if any human ever hears her voice, they would be lured to their death by eating Five Guys burgers until they burst. Which will only make the manager-wizard even more powerful. She will only be freed when an anorexic prince enters through the doors of Five Guys - the only person with the willpower to resist her voice...but alas...what anorexic would ever be caught dead at a Five Guys?!? read more

I was day dreaming of a five guys burger and fries while I was driving down to MD last weekend.i called my bro in Cali and told him to yelp a five guys in gaithersburg. ( thanks bro) You folks think the pomme frites fries are good, HELL NO!!!!! Five guys fries are the shiz nit!! das right the guy taking our order was very cool and friendly, he offered us free cups as we did not buy drink cause we had some in the car. i must have eaten a pound of peanuts they offer while you wait for your food.the burger was really good but next time i am sticking with my jr. hamburger. I can't wait for you guys to open up in NYC!!!! read more

Finger lickin good just like Betty Crocker. This jaunt is way better than Shake Shack. Oh my bosh that place sucks. The meat is real juicy, juicier than OJ da Juiceman. I order a hamburger + lettuce, tomato, ketchup and mustard. Perfection read more

This is supposed to be the best burger? I had very high expectations, but once again, I am very disappointed with the food over here on the east side. The burger is a good deal for such a big quantity, but I really don't like the bun. The fries are pretty good though. I really miss In n Out. :( read more

Stipulated, I'm a vegetarian. You might think there's no reason for me to review this place, since it's known mainly for the burgers. But here's the thing: I used to not like fries very much. They're all greasy, they make you all greasy, it's not worth it. Now that I've been to Five Guys a few times, I get a craving for fries every week or so. Of course, I try not to give in to the craving, but the fact that I only started to feel that way after I had their fries indicates, I think, that they have very good fries indeed (plus, they're fried in peanut oil, not animal fat). The veggie sandwich thing is actually pretty good, especially if you've ever secretly decided you like the vegetarian-barbeque-fallback chip sandwich (roll + ketchup + mustard + chips). It's kind of like that but without the chips and with mushrooms and onions. Peanuts in bins. Not that I need more calories while I'm there, but they're good. At lunch time, expect it to be very busy. Definitely worth it to call in your order ahead. read more

Love the bacon burger (baby one) with fries. Always done right. It's nice to be able to put whatever you want on it. I don't quite understand why people say it's really bad for you because even the burgers you make at home is bad too I suppose. I enjoy throwing the peanuts at my friends especially when after a few drinks. It was so convenient to be able to walk to the restaurant from home. read more

It's funny, I come from the East, but had my first great burger out West. I had In-N-Out for the first time in Malibu. Loved it. The perfect burger. I had Five Guys for the first time at this very location. It was great, but not perfect. Still, I've come here for dates, when shopping for weddings, and just when hungry. Lately Five Guys has been soggy and increasingly disappointing. Buck the trend, Five Guys! Show me what you got! read more

Horrible customer service. The staff needs some lessons on how to be decent and and be more friendly.

Hard to find a better burger unless its Kobe beef. Burgers are juicy, tasty, and STACKED with toppings. Its messy and delicious and totally indulgent. Pair a burger with fries and a coke and you won't regret it. My normal meal? Bacon Cheeseburger with lettuce, tomato, onion, mustard, hot sauce, A1 sauce. Small fry. Coke. Out of this world! read more

In N Out or Five Guys? Depends on if I'm west coast or east coast. Five guys is all about a Cheeseburger with pickles, lettuce, tomato, fried onions, a-1 sauce, relish, jalapeno, green peppers, mushrooms, and hot sauce. read more

We had great experience Food is made with the freshest of ingredients Service was quick and friendly Helpful with first-timers Free peanuts in any amount you want read more

I think we've established I'm a fan of Five Guys--since it's probably the only burger joint I've reviewed multiple times in multiple areas. This was the first time the boyfriend and I had visited this particular one, which is less than 5 minutes drive from his place, after having a Subway craving and finding it closed at 9 pm on a Saturday evening (huh?). *Only* real bone of contention was counter service--when the boyfriend began ordering his burger, upon pausing for approximately .5 seconds the young lady at the cash register interrupted him to point to the menu on the counter to tell him to pick from those items (which, he actually WAS doing.....and mind you, they weren't busy). While he was ordering his topping she stopped to answer the phone, then kind of impatiently gestured for him to continue ordering while she answered it, when really she could simply have asked us to wait a moment, or asked the person to hold. Also at some point during this process she interrupted his order of small fries to point out the difference between the small and regular. It was near the end of the day, I get it--you deal with a lot of people who don't know Five Guys, don't assume the person you haven't seen a billion times is one of those because he or she pauses. While I ordered she was still on the phone, asked for a bacon cheese dog with my toppings. Since I spoke quite clearly and she got everything else correct, I'm guessing being on the phone while taking my order kept her from adding the *bacon* part of my bacon cheese dog, since my boyfriend was standing further away from me and heard me ask for bacon. She wasn't unpleasant at all, so it's not a complaint, just an observation from someone who has worked in customer service over a decade. Put the phone on hold or ask the customer if they can wait a moment. If I was anything like a TON of people I've worked with in my career, I would have been back up there complaining about my order being incorrect. I mean, it's bacon, it's a pretty important ingredient. Thankfully we weren't charged for said bacon--if we had been they would have been re-making my order. Living near several of these where I've received top of the line customer service and a bit less impatient counter service (like in Tyson's Galleria, where they've been jam packed on more than one occasion I've gone after the movies let out--AFTER closing and still doing a hell of a job and doing it with a smile) I will neither rush back nor avoid this particular Five Guys. It was near closing, it was probably a long day. Restaurant was very clean and well stocked. read more

I walked in starving walked out still starving, paid $12 for a super underwhelming burger. And didn't fill me up at all to say the least. Do not recommend save you money go somewhere else! read more

Okay so I love boardwalk fries who doesn't, Especially Thrashers in OC, MD! Five Guys fries are to die for. I love putting on the vinegar on the fries which I think everybody does. The burgers are also delicious! But I am a very plain person so not very much to say there. I recommend this place if you need something quick and easy! read more

What can be said? The best burgers _ever_. Made to order: two patties, cheese (if you want it), any toppings you could want, all put together into the Hamburger of the Gods. And of course, great fries, and all the peanuts you can eat while you wait. Sure it's on the more expensive side of the non-restaurant burger crowd, and sure they're not the healthiest things ever. But if you're looking for the best burger you've ever had, this is the place to go. read more

Who am I kidding...for what it is Five Guys is Five Stars! Had the fries this week...they're pretty damn good too! read more

What can you say about Five Guys? I was killing some time in Gaithersburg waiting to take a continuing education class at the local title company and thought I'd get some lunch. I had been to another Five Guys and remembered really liking it. This one has friendly staff and a good burger. Although, I have to say it wasn't the way I remember it from my previous Five Guys experience. They prepared it exactly the way I asked with the exact toppings I asked for. Flawless. Truth is....I like Fudrucker's a little better. read more

I really don't get what's the big deal with Five Guys. Is it really that great? I think it's ok but nothing that special. I think I can make a better burger on the grill at home myself.. hmm. Definitely overrated. Came here on a Monday night around 8pm. This place was deserted. Oh well, it's ok for a quick and cheap bite. I do love their fries with old bay though :) read more

I'd heard about this chain all the way on the west coast. I had high expectations. It is a cool concept. I like the way you can add whatever toppings you want. But the burger and fries were just OK. Maybe one factor was because it was a cold night and the place was an ice box which didn't help. I'd have to say that they better hope that in-n-out burger doesn't come to town. They are better (although less topping choices) and much much cheaper. It was really expensive for what you got. read more