When Friday night rolls around, we feel like we want shake shack burger. The Shake burger is always excellent. The fries are top notch. The black and white shake is really good. The shroom burger is a big surprise and tastes a lot better than expected. I would give it five stars if they offer the option to take the cheese out...... additionally, be aware that the size of burger is a bit small...... good for portion control though. If you order there, it may take a while to get your food. We would recommend to order online or through the app. read more

Shake Shack Cabin John - MD - Shake burger - Burgers Near Me - Potomac, Maryland

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So first of all I've never been to shake Shack and it was on my list of places to try and I passed one finally!!! So upon walking in I was greeted with a smile and the young lady was very helpful and polite, because it took me a few minutes to checkout the menu. So I went with the Shake Shack burger and fries with a Cookies and Cream Shake, I figure I couldn't go wrong with that and Lady's and Gentlemen I didn't. Burger was absolutely delicious fries nice and crispy and the Shake wasn't too thick. Customer service was fantastic, the manager Mike came around and made sure everything was to our liking and everyone was just extremely nice. Kinda made me feel like I was at Ruth Chris or something lol. But I definitely love what this place is doing. I can't wait to hit this place again. read more

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I can't believe the nerve of these fast food places. Shake shack has always been overpriced, but I was shocked at my bill of just shy of $15 for a measly burger and fries. Not even a drink. And then they make YOU do the ordering on a touch screen. Nope no service by a human! Of course they have the audacity to ask for a tip, once YOU have done the work. read more

I love that this Shake Shack location opened in Potomac! This location also has tons of parking available versus most DC locations. I came here on a Friday afternoon for lunch with a friend, it was relatively packed inside since it was too cold for outdoor seating. I believe this would be a great Shake Shack to visit in the summer time, there is plenty of seating outside :) I ordered my usual Shack Stack with a side of fries.... delicious as other locations! I am so happy that another location has opened closer to me. I will definitely be at this location often, especially as the weather gets warmer. Staff here are friendly and polite, food came out quickly... zero complaints from me! If you have never been to Shake Shack, you are missing out... here is your chance to try their delicious menu ;) read more

Good location of Shake Shack. Food is good as other locations. We like the burgers, hot dogs, and shakes!! Takeout can take forever tho, specially during COVID times. There is always a long line of folks waiting for their pickup and I have had to wait over 30 minutes for my food. But you can tell that the staff is working hard to get the food ready ASAP so I appreciate that effort. The good food makes up for the long wait :) read more

I got my burgers and fries delivered so I can't comment on the service or restaurant. The food was good like always but did I get really little fries or did the driver eat them read more

Shake Shack Cabin John - MD - Good ol ShackBurger - Burgers Near Me - Potomac, Maryland

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I have gone a to a few locations and this location is hit or miss at times. Sometimes the food is amazing like always. Sometimes it's sort of bland compared to other area locations. read more

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As someone that doesn't eat beef, I normally am not the biggest fan of burger places. Most places have mediocre veggie burgers that just taste like beans or have a weird soy-bean aftertaste. That is NOT the case here! The shroom burger is a mouth-watering cheesy ball of goodness. It's essentially a fried mushroom filled with ooey gooey cheese and it's fantastic. Even my picky Indian grandmother loved it. I also got their chocolate custard which has a nice thick texture and was a great way to end my meal. I'm a fan of their black and white shakes too if you're in the mood for liquid ice cream. read more

Shake Shack Cabin John - MD - Chocolate custard - Burgers Near Me - Potomac, Maryland

I'm not new to Shake Shack but I am a newbie to this location. It's located in Cabin John Shopping Center and it's smaller than most of the Shake Shacks I've been to but has outdoor seating which is helpful. I usually order the Shack Burger but I wanted to try something different in hopes that their Chik'n bites were close to tasting as Chick-fil-A's nuggets...wrong. The bites were extremely salty even the honey mustard sauce didn't help the saltiness. The batter was probably drenched with salt but I just couldn't eat it. One of the staff was nice enough to switch my meal out with a burger. Even though I wasn't feeling a burger today it was better than what I originally ordered. The manager was nice and asked about my meal and the rest of the staff were friendly. I think I'll stick with my original order the next time I visit any Shake Shack locations. read more

Shake Shack Cabin John - MD - Chick-n bites. - Burgers Near Me - Potomac, Maryland

At first I saw the yelp reviews and thought: how could a shake shack only have 3 stars? I've been to locations all over the country for years but I've never been so disappointed in a Shake Shack experience before. My friends agreed... we were all super hyped and the service was bad, our buns were a little soggy, the meat on our burger was over cooked and the only redeeming part of our meal was the milkshakes. This is our only local shake shack so I guess I won't be having shake shack anytime soon. read more

Lately I have not been able to enjoy their food and shakes, because my doctor prescribed a gluten free diet, but Shake Shack is great. Shake Shack sells more than shakes.. Shake Shack has great burgers with the fat dripping right off of them. The fried chicken sandwiches are amazing. I highly recommend Shake Shack. Give it a try. Send me a message and tell me if you agree. read more

I've never been a huge Shack Shack fan, but when Ina Garten professed her love for the Chick'n Shack sandwich, even including a recipe for her own version of this fried chicken sandwich in her latest cookbook, I decided to give Shake Shack another go. I'm guessing Danny Meyer himself may have made the sandwiches she had with her husband Jeffrey, because the one I had was just average at best. Quite simply, the Chik'n Shack is a fried chicken breast with lettuce, pickles, and buttermilk herb mayo on a potato bun. There was nothing particularly memorable about this sandwich - hot and crisp, yes, but not particularly flavorful, with a somewhat dry chicken breast having spent perhaps a bit too much time in the fryer. The crinkle cut fries were hot and crispy, but at $3.09, not worth battling the cramped Cabin John parking lot when they accompany a sandwich that just isn't all that. For me, whether it's a burger or chicken sandwich, it's still Habit Burger, hands down. Ina, I have to disagree with you on this one, but because your recipes are always great and work the first time as written, I forgive you. read more

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I'm probably biased b/c I'm from NYC but I love Shake Shack and the Shack Stack with the fried portabello mushroom and burger meat with shack sauce is my favorite go to burger to get and I love their mlik shakes. The fries aren't great and I think the hot dog is just ok but I'll come back for their burgers and shakes. read more

I read an article about who's got the best chicken sandwich. It was focused on Popeye's vs Chic-Fil-a. But the writer actually said that neither was the best. He said it was Shake Shack that took first place in the chicken sandwich war. So I stopped in to give it a try. I ordered a chicken sandwich with no lettuce and no mayonnaise. He (the manager, mind you) repeated back to me one chicken sandwich with no lettuce and no mayonnaise. I said yes, and then asked if I could add bacon and cheese. He said yes, one chicken sandwich add bacon and cheese. And I repeated: and no Mayo or lettuce. And he acknowledged. When I got home the sandwich was absolutely smothered in Mayo. How did this guy get the manager position if he can't even enter an order correctly? I guess I'll never know how good their chicken sandwiches are because I won't be going back. Extremely disappointed. read more

Shake Shack Cabin John - MD - Burgers Near Me - Potomac, Maryland

A $7 single patty cheeseburger had lettuce with brown spots. I sent it back and received another burger with lettuce that had brown spots. The worker went to the back to see if all the lettuce had brown spots; it did! read more

Hello, I was supposed to get a 'Shroom Burger That is vegetarian, but instead of that a get a 'Shroom Burger with an slice of meat under the mushroom. I drove 20 min to pick up my food , and when I get home I could barely eat. The service here is always bad read more

Shake Shack Cabin John - MD - 'Shroom Burger - Burgers Near Me - Potomac, Maryland

Please save your time and money and go to Chic Fil A. The chicken patty was soo small the sandwich consisted of mostly bread and lettuce. The cheese fries are literally a small basket of crinkle fries with a slice of government cheese melted over in the microwave. At least give us cheese sauce, or cover the fries with another slice of cheese!!! The "bacon" was a disgrace....literally looked like the crumbs at the bottom of your dog treats bag. This place is not worth the hype. Customer service wasn't up to parr. The cashier was so monotone and seemed irritated and just wanted us to hurry up and order. This was our first time there, I wanted a minuet looking over the menu but she just kept staring at us like we were wasting her time. I won't be back. Expensive for no reason. I don't mind paying for good food and good customer service. #ThisAintIt #IssaNoForMeDawg read more

Shake Shack Cabin John - MD - Look how small this piece of chicken is. More bread than anything! - Burgers Near Me - Potomac, Maryland

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This is a great (dog-friendly) place to come to, especially after enjoying a day at the Cabin John Dog Park just 4 min away. An employee even brought out a fresh bowl of ice water for our pup. We sat on the outdoor patio which had plenty of shade. We got the ShackBurgers, fries, and new Oreo funnel cake shake. The burgers were tender and juicy, fries were nice and crispy, and the shake was delicious and had a nice crunch to it. Can't wait to also try the new chocolate churro shake next time I come here! read more

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My wife ordered a cheeseburger lettuce, tomato, pickles, onions. The cashier entered it as "ShackBurger", and it came out with no pickles, no onions, smothered in some type of sauce, and mayonnaise. I ordered a simple bacon double cheeseburger, and what came out looked like someone smashed it down. Burger was over cooked, and the bacon wasn't burnt, but damn near. And the burgers are tiny! And what they call a large drink is actually medium at most establishments. And our whole experience began with a rude cashier. We told her this was our first time coming to a Shake Shack, and she only mustered up not excitement, not a smile, not even a "welcome to Shake Shack", but being rude, acted as if we were a bother, and was annoyed. Definitely didn't feel welcome, and the clientele didn't help. Never coming to this overpriced store again. SmashBurger and BGR will actually fill me up for what I pay, and they earn their tip. read more

I ordered 3 burgers and for 2 of them I substituted the bun for lettuce. I picked up my order and went home. When we opened the burger boxes, we were extremely disappointed that the lettuce was not fresh, it was soggy with brown spots. In addition, the garnish lettuce used made it impossible to handle the burger. We have ordered burgers from several competitors substituting the bun for lettuce (five guys, the habit burger and in-n-out burger in California) All competitors provided a fresh iceberg lettuce cut thick so it allows customers to eat a healthier version of a handheld burger. Which is delicious if done right. We are disappointed and probably will not return. The burgers were disgusting. Please review picture and see the lack of quality ingredient served to us. read more

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Not quite up to par with their other locations. I drive further and get the same product at a different location. For being a larger location, the service lacks. The wait to get to the counter takes too long then the wait for your food is even longer. When you smell the amazing burgers and fries, the wait time should be minimal. The trash cans were over filled, but the staff could hardly get to keeping tables clean and emptying the trash if they can't even serve food quickly. There aren't enough indoor seating. Plenty of outdoor seats, but when the weather gets chilly or when the snow hits, outdoor seating seems useless. I would suggest going to another location if possible or using the app as others have mentioned. Not amazed by this location yet. read more

Definitely stuffed every time I leave here because I can't help but order a Stack Shack, Regular Fries (I dip the fries in the cheese that spills out from my burger), and and milkshake! I'm not usually one to crave a burger but I will crave Shake Shack. I mean, look at the way that cheese is oozing out of the fried mushroom. I always end up finishing all my food and don't have room to drink my milkshake , or to move afterwards for that matter. read more

Shake Shack Cabin John - MD - Stack Shack - Burgers Near Me - Potomac, Maryland

I love Shake Shack and have been going for years. I tried the Potomac location for the first time tonight to try the new Korean Chicken Sandwich. It was ehhh, edible but nothing special. Hamburgers were eh compared to my other SS experiences. But more importantly, I found a FEW hairs in my fries. Worst Shake Shack experience I've ever had! I don't plan on returning to this location because of it. Very upsetting when I had high hopes to have one of my favorite meals and have it be completed ruined from top to bottom. read more

Shake Shack Cabin John - MD - MULTIPLE hairs in food, made my fiance vomit. Literally couldnt believe it. - Burgers Near Me - Potomac, Maryland

Ever since BGR, expensive a** burger place, but good nonetheless, closed shop in Cabin John Mall, the only other good burger place I could visit around the way was The Habit. (Sorry Smashburger). Was super excited when I learned that more food options would be coming to Cabin John! Visited Monday afternoon around 530. Only 2 ppl in front of me, but since only one person at the register, the wait was about 10 min to order, with an increasingly growing line behind me that eventually went out the door. The guy in front of me apparently had their burger for the first time last night and was back to try something new today. Said his fave chicken sandwich was Chick fil A and wanted to know if SS's chicken sandwich would taste just as good. Why yes...yes sir, it would. The difference is in the herb mayo sauce my man and their pickles.... they're just pickled differently. Ordered the chicken sandwich and french fries. Took about 10min for my order to be ready, but the food was absolutely delicious and worth the wait. My constant and only complaint for Shake Shack has always been their good tasting, but too small fries. I think they read my complaint card (and probably thousand's of others) and FINALLY hired a Fry Measuring Technician. Lol. The fries were all long and tasted great! Yay! Now, if they could just read my other complaint card about paying $5+ for a too small shake or a teeny concrete.... read more

Shake Shack Cabin John - MD - The menu, 9/10/18 - Burgers Near Me - Potomac, Maryland

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Food is excellent! I recall Michelle Obama stating Shake Shack was worth going off her diet. Service is well organized and welcoming. I appreciate their dairy free products. Never disappointed. read more

Came back and realized I left a review before. I saw the Korean BBQ burger and wanted to try it. Feel the same way I did when i left the initial review. Great Milkshakes. Everything else is meh. read more

Second visit into the making today! Much better experience than the first time. Also used a complimentary coupon to order $15 worth. Got the Double Shack Burger with Fries and a Large Coke Zero. Very tasty and had a nice To-Go order. Customer Service was on point as well. Will go back another time... read more

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If you live in the DMV & you see a Shake Shack around, you can't help but wonder who really makes a better burger...Shake Shack or Five Guys? I came in to Shake Shack to seek the truth out for myself and this is what I discovered. Shake Shack definitely has a more modern look and feel, their burgers look prettier than the burgers at Five Guys, they even give you a little device that will buzz when your order is ready. Oh did I mention that their tables are made from reclaimed wood? I only know that because the table has an imprint on it that tells me so. But how do they do when it comes to the taste of their burgers? I ordered the shake stack - their fried Portabella stuffed with cheese burger on top of a beef patty topped with your typical burger items. At last. The time has come when I finally get to sink my teeth in my very first shake shack burger. Drumroll please! I bit into that burger and almost instantly realized that the mushroom patty was too hot to the point where I couldn't taste anything! So I let things cool down and poked around in my cheese fries before taking a second bite of my burger. Here's the verdict, having a fried Portabella mushroom patty on top of a beef patty is a cool idea, but for me, it got in the way of enjoying the classic burger taste. The crunch of the fried mushroom patty was a nice dimension, but overall, it didn't add to my enjoyment but knocked off a bit of the flavor I was expecting to experience. Their cheese fries were OK, I had to add salt to that item, I probably would save my$4 and not order their cheese fries again. I've heard a number of people express their disappointment with shake shack fries and describe them as bland, I would have to agree with that too. They do serve a solid burger, I would definitely be willing to go back to explore other menu items, but as of now, this DC girl gives the win to Five Guys in this comparison. read more

Best shake shack i have ever had! Quick service and perfect meal. I went twice in a row and crave it all the time now. Went to oxon hill today and it was good but not the same lol so ill be back to potomac this week! Yumm read more

My dad, brother, and I decided to go to shake shack opening weekend and the line was out the door. We ordered the shroom burger, smoke shack burger (recommended by the guy in front of us, thank you!!), creamsicle, and the cookies and cream shake. Seating was packed but understandable for new opening. The food came out within 10-15 mins even at 6:30-7pm dinner time. The lady at the counter was really nice and asked if everything came out correctly. The shroom burger I got was juicy but not oily, cheese was perfectly packed in without dropping out, and veggies were fresh. I was able to meet Steve who was greeting customers and all around friendly face to the establishment. Saw him deal with a customer (who probably had a bad day) in a professional, respectful, and personal manner. Definitely will be coming back because 1) customer service I saw from Steve and 2) the food. read more

Went here this past week for a pick up order of the new Korean-style burger. It was very good, although slightly on the salty side! It was very convenient to pick up as well since there was a waiting area right outside the store and a worker that was in charge of handing out mobile orders, so I didn't even need to step into the store myself! read more

Shake Shack Cabin John - MD - Korean Fried Chicken - Burgers Near Me - Potomac, Maryland

Pretty decent spot they messed up my order though, I asked for no sauce on my burger but got sauce anyway. Just scrapped it off. The crinkly fries made up for it though. read more

I asked the cashier if he could add mushrooms to my chicken sandwich and the manager jumped into the conversation being extra rude and sassy. I asked for onions I was denied that too. Pretty much the manager seemed super aggressive so I avoided him. The manager made me feel threatened by his response. read more

I decided to try a chicken sandwich from Shake Shack. The first time I tried this restaurant was at a location in virginia a the burger was good enough so I decided to give this location a try. I downloaded the Shake Shack app because I wanted curbside service. Ordered chicken sandwich with no lettuce, add onions. Clearly this chicken has lettuce and unfortunately there's no onion. I didn't eat the sandwich, so the rating isn't based on taste, it's based on the experience. read more

Shake Shack Cabin John - MD - The sandwich doesn't match the receipt - Burgers Near Me - Potomac, Maryland

First off, the food is really good. That's what you are paying for I guess, so kudos for that. But more recently they have gone to kiosks for ordering. They are thoroughly annoying, a kiosk cannot answer questions, and when the place is busy there is no one else to help out. The place is usually nice, but when it's busy, cleaning the tables doesn't happen often enough. Overall it's just better fast food. read more

I have gone to a shake shack I havent loved yet. Double shack burger always comes in clutch.

A month ago, I had never been to a Shake Shack. My boyfriend took me to the Cabin John location. Now, I'm absconding to SS at random times during the week because it's just so good! Most people would think it's because of the Shack sauce (which is an absolute delight!) and they'd be incorrect. People who know me would say it's because of the wine (and they'd be partially correct as, well, red wine and burgers?!?!?!? They're a perfect pair!). The real reason, though... Mr. Reggie White! (no known relationship) On my first trip, the line was OUT OF CONTROL long. App orders, pickups, and walk-ins all in a crowded area in the front of this restaurant. A little bit unsettling given the nature of the pandemic and feasible lack of social distancing yet it spoke volumes to the overall (positive) vibe of the establishment. That was the first time we met Mr. White and he was extremely personable as he recognized that we had been waiting for a while for our order. Several visits later, he continues to recognize us and he's not only friendly and professional (he rectified that situation at the front of the restaurant!), but he's super helpful. Even with his mask on, he smiles with his eyes and he's the central pillar and main reason we solely go to the Cabin John Shake Shack! read more

I ordered burger, told clerk I would eat in took my id number pole to my table and waited and waited, after half an hour and seeing customers that came in after me get their orders before me told lady to reverse charges back to my credit card, being African-American I can't say it was an honest mistake or racial overtones. She wasn't really friendly , never ho there again, find another Shake Shack for my first experience read more

I have never beed so dissatisfied in a restaurant as. I was here the food is greasy and fries are cold and not cook well and the shake is very thick and not blending well and the environment is not clean and casher is not inviting I will not be coming to this location anymore very disappointed read more

I'm pretty shocked by the bad reviews for this place. Every time I visit this location I have a great experience. The staff are always super friendly and my order always comes out correct. The restaurant is clean and the music playlist is great too! What more could you ask for for a fast-casual spot. read more