Ample seating inside and out. Ping pong table outside but no balls though. Cornhole available. Would return if I'm ever in the area. Clean restrooms. Pricy food but what's not pricy these days. read more

Overall: 2.6/5 [dine in] We ordered for a late night meal on a Saturday through the app and the wait was longer than expected. They estimated 11 minutes but it took about 20 and there were a lot of people waiting inside. The location is nice but the service was not great and unfortunately the food was not either. West Coast Burger ($11.99) + Crispy Onions ($1.29): This was a sad looking burger that was average in size and did not look nearly as enticing as the picture online. It tasted like a standard fast food burger and was lacking flavor so I ended up adding honey mustard since I did not like their Shack sauce. I would much rather have an In-N-Out burger than this. Chicken Bites ($5.49): Came with 6 pieces of crispy chicken bites that were better than the burger, though that is not saying much. read more

Shake Shack Uptown Dallas - West Coast Burger and Chicken Bites - Burgers Near Me - Dallas, Texas

This is easily the most gorgeous location for a Shake Shack that I have visited. I work downtown and have avoided it due to the parking lot situation I didn't want to deal with since it is in the lot of the Crescent Hotel. One fine day, though, I decided to figure this out. When you turn into the parking lot behind Shake Shack there is a paid parking lot under the Crescent that you can easily park in if none of the very few street level parking spots are available. You can get your parking ticked comp'ed if you remember to bring it with you into the restaurant. There was barely anyone there, and the food was not cooked particularly fast but it was delicious and I really enjoyed sitting on the patio enjoying the view of McKinney Avenue. I'll be back for sure! read more

Shake Shack Uptown Dallas - Shake shack burger and cheese fries - Burgers Near Me - Dallas, Texas

Restaurant is super clean and offers indoor and outdoor dining. There's a play area and a nice vibe. Staff was wiping down tables with disinfectant wipes. We had an issue with our order and it was rectified immediately. Staff were apologetic and friendly. The food once remade, was FRESH and DELICIOUS! We had no issues finding parking nearby which can be a challenge in this area. read more

We went here for my brother's birthday and this place surprised me! The burgers tasted really good, however the fries were slightly soggy and very overpriced. For the price, the burger was pretty small. The drinks, on the other hand, were great and we really enjoyed sitting outside and playing beam bag toss. The servers were very nice and accommodating. Fun place! read more

One of the best customer service experiences I've had at a Shake Shack. The gentleman who took our order was absolutely awesome--friendly, welcoming, patient, and genuinely happy to help. Phylisia, who brought our food to the table, was just as kind and personable. What impressed me most was watching the entire team interact with customers. Every employee was smiling, engaging with guests, and making people feel welcome. You could tell they genuinely care about creating a great experience, not just serving food. The food was great, but the people made this visit memorable. Customer service like this is rare, and this team absolutely deserves recognition. We'll definitely be back! read more

They served us multiple extremely raw burgers that if we were not lucky enough to catch we would be very sick. Have tried to call multiple times and left my number asking for a response and still nothing. Would never go here again it is not safe..... read more

Shake Shack Uptown Dallas - Raw burger - Burgers Near Me - Dallas, Texas

The employees at this shake shack don't know how to read. You can see my receipt which shows I selected no bread crumbs and add tomato to my grilled cheese. Neither of those things happened. But next let's look at this grilled cheese. It's smushed, soaking wet with grease, is covered in grill scrapings, and is ironically small. You'd think that if a restaurant puts in tablets for you to order with they'd hire people with over a 3rd grade reading level but that's not true in this case. All of that is a whopping $35 by the way. read more

Shake Shack Uptown Dallas - Grilled cheese - Burgers Near Me - Dallas, Texas

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Always a big fan of Shake Shack. Not because of what they stand for but because of how good their burgers are. If you've been here, you know how they are. They are truly consistent across all their different locations. They have a couple of new items on the menu that I want to try soon. I'm not the biggest fan of crinkle cut fries. Just not my thing. I wish they had tots or something. I also really like their shakes and custard. Custard is supreme when it comes to ice cream (aside from gelato). This location, the staff isn't very helpful though, except the manager. She was really nice! Solid all around though. read more

Shake Shack Uptown Dallas - Link Burger - Burgers Near Me - Dallas, Texas

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Food-was pretty good overall just not as filling for the pricing. Bacon cheese fries were meh. I was expecting more of a rich Rico's nacho cheese flavor or ballpark concession style but theirs was lighter in flavor and color. Service-fast Price-for what we got was pricey (we have a family of 5 though) didn't completely fill my husband and me up either so that was a bummer (even with the fries) Shakes were decent (one vanilla and one cookies n cream) Ambiance-outside was great! Loved the seating area and overall vibe and a good deal of shade even though it was hot when we came. There are table games to play as well. My son and his teammates seemed to enjoy themselves. read more

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Tried the rib sandwich and the chicken sandwich. Both were ok but what I should have tried is the burger. My son gave me a bite and it was pretty great. I'll. be back. read more

This was probably our third or fourth visit, first time since the pandemic. Place is still as busy as ever! The staff were all so friendly. We ordered the Smoke Shack double, the Avocado Bacon Burger single, and a single order or cheese fries with two drinks. We used the kiosk and it was fairly simple and easy to use (you can also order in the line). We found our seat as the place started filling up, had time to wash our hands. About 12 min after ordering someone brought our food out to our table. The burgers were hot, fresh and delicious, my husband gobbled down his burger while I slowly enjoyed mine. The cheese fries have a creamy macaroni style cheese on top and oh my goodness were they super good! I would get them again in a heartbeat. I was again impressed with my visit. Will be returning during our next visit to Uptown. read more

Shake Shack Uptown Dallas - Burgers Near Me - Dallas, Texas

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A big beautiful evening should be spent at this location of Shake Shack. There is a big yard overlooking an intersection of "big D" that features a steady flow of humans strolling, cars rolling and charming street cars from another era. Wait, there's MORE. There are big chairs to sprawl in, games to play, burgers, fries and...SHAKES! I've stopped by twice in my short visit and enjoyed a delicious Strawberry shake one time and a Chocolate masterpiece on the second. It's conveniently located next to the Arts district and the Klyde Warren urban park. Don't waste a great evening in Dallas without spending some valuable time at Uptown location of Shake Shack. read more

Shake Shack Uptown Dallas - Chocolate Shake - Burgers Near Me - Dallas, Texas

It took Almost 25 minutes to get my food only to find out fries were missing. They said it would be a minute and 5 minutes later they are walking by with someone else's order that included fries. I asked for a refund and didn't even get an apology. Bad attitudes all around. read more

Was staying in the area and decided to try a new burger joint. The service is unique as you don't actually talk to anyone unless you need something. All ordering is done at a kiosk. So can't really rate any service interaction. Food wait was under 10 minutes so that was good. Only downside in store was the AC was out but the temperature was not horrendous considering it was over 100 outside. The bacon cheese fries were great and so was the strawberry lemonade. The burgers were cooked well and seasoned perfectly. The fried onions added an additional flavor layer that was a great touch! The outdoor area has some nice tables and chairs and some outdoor games for kids and groups. Overall enjoyable experience read more

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I'd give it 5 for the atmosphere and location, which is top notch. Love the picnic tables, benches, Adirondack chairs, and outdoor games on their shady, expansive lawns. But let's be real - it cost $7 for a cheeseburger that was less than 1/4 lb. Fries and drinks are a la charge. The nuggets were very greasy and the breading was soft, not crunchy. Throw in some shakes (braum's is much better, IMO), and you're easily looking at $70 for 4 people - 2 were kids. The food is decent, don't get me wrong - but it doesn't justify the cost. read more

Shake Shack Uptown Dallas - Ping pong was a definite hit! - Burgers Near Me - Dallas, Texas

This was my first time having Shake Shack! I had a YouTuber recommend it from CA but there are none in OK so when visiting TX I really wanted to try it. Burger was good, like a better Freddy's Steakhouse burger. The fries were yummy, like Braum's crinkle-cut fries. Their website got me really excited for the pomegranate basil lemonade but this location didn't serve that. I got the strawberry lemonade instead, and it was also very good. Good late-night food. We came pretty late at night on a Wednesday and the parking was full, so we went underground to park at the Crescent parking. This was confusing because the parking mentioned Shake Shack, but we forgot to see if parking could be validated and had to pay the $10. It was also confusing how to walk out of Crescent parking, as the elevators took you up to a building separate from Shake Shack. Regardless, we eventually figured it out and got in and out with our food to go. I'd eat it again but probably would try a different location! read more

Shake Shack Uptown Dallas - ShackBurger- Fries Strawberry Lemonade - Burgers Near Me - Dallas, Texas

A little pricy, but delish! I dig their tempura mushroom "burger" and their chocolate malt. If you order from Uber - skip the fries. However, if you eat there, definitely order the fries. So good! read more

Shake Shack Uptown Dallas - ''Shroom Burger, crinkle fries & large Strawberry Lemonade - Burgers Near Me - Dallas, Texas

Deceptive advertising! Their cheeseburger photo behind the counter and in the kiosk show a "Cheeseburger" dressed with a healthy serving of lettuce and tomato. When I ordered it, it was just meat, cheese and bun. Apparently you have to "customize" it for an up charge to get the lettuce and tomato. First world problems, I know, but it hacked me off enough that I won't be coming back. read more

I don't usually rate fast food places because the bar is pretty low, and understandably! However, the staff here were super helpful when I accidentally placed a mobile order at the wrong location. They helped me get a refund which I didn't expect, and rung me up again! read more

I've been a fan of Shake Shack for a long time and this location didn't disappoint! I came here a couple weeks ago for a Sofar Sounds concert. I had the Bourbon Bacon Cheddar Chicken Sandwich (also comes in burger form), a black and white shake, fries, and a really good flavored lemonade. Everything was really good. This was the first time I've ever gotten a chicken sandwich from Shake Shack as I'm a "burger queen", but this chicken sandwich and toppings really worked well together and I think I'd prefer this over the equivalent with a beef patty. This location is right in the heart of Uptown. They validate if you park in the underground garage at Hotel Crescent (adjacent), which is great! This location has plenty of indoor and outdoor seating. I moved to Dallas last year and have been to Shake Shacks across the country, and when I first saw this location not long after I moved to Dallas, I said "wow that's gotta be the nicest Shake Shack ever." I said this because of the large outdoor dining area. There's plenty of shade, trees, space, and seating. It made for the perfect place for a small, intimate outdoor concert. I loved it! Now let's face the facts. I've noticed since I first moved here that people in Dallas really don't seem to care that much about Shake Shack. In almost every other city I've been to one at, they always a long line and wait to order and are packed. I had my suspicions and I can tell by the reviews that my suspicions were accurate. There's no denying that Shake Shack's burger tastes a lot like In-and-Out's burger. There's also no denying that if you're going to get a burger that tastes similar, you're most likely going to go to the one that's cheaper, which in this case is In-and-Out. Dallas is one of the very few areas outside of California with an In-and-Out, so for all the rest of us folks from elsewhere, Shake Shack is the place to go for that type of burger taste. Dallas, you're spoiled. Shake Shack is great, and definitely has better fries! read more

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My pregnant friend and her baby daddy went spent 25.41 only on 2 burgers no fries no nothing the BURGERS WHERE RAW AND THEY DIDNT WANT TO REMAKE THEM shameful asfk and I will be calling up there don't fucking spend your money here ‼ read more

The 'Shroom Burger is an incredible, delectable, crispy, mouth watering, flavorful, succulent and one-of-a-kind treat that I indulge in every time I am at this location in uptown Dallas. I've tried the same at other branches in other states but nope, they are never as good. Wow, simply wow! read more

I only come to shake shack every few months because it's so expensive for not a lot of food. This location is convenient but parking can be a nightmare during peak hours. It's very spacious with and I haven't had any issues with service. read more

Quick friendly service, awesome burgers, great shakes and other sandwich options. Minus one star for the plain crinkle-cut fries (not my fav), and terrible parking situation. Overall I love it, and can't wait to come back during off hours when there's a chance of nabbing a parking spot. read more

Tall manager is so rude and unprofessional came in for a order and they missed something he said they didn't took it to him and he never apologized or anything read more

Ordered food and there were long black hairs in everything, not just one item literally everything had multiple foot long hairs in the food. Fucking disgusting. Gonna call the health department on this. read more

We went here after going to the Perot National Museum and playing a couple of hours of Pokemon Go and this place was busy at around 1:30pm. I ordered the bacon avocado burger and my wife the mushroom burger, a large root beer and lemonade. Total came out to be around $32 dollars. The burgers were quite expensive as it ended up being $12 dollars each and size did not look huge. But quality was great as the meat was fresh. It was enough to feed us through out the day. Food did take longer than expected and we waited for 20 minutes for our food. read more

Literally I have no words. I don't know if I was extremely starving or what, but this food was absolutely amazing. I ate it so fast. I have a stomach ache My husband and I shared some bacon cheese fries, he got a double bacon cheeseburger, cookies & cream milkshake, and I got the shake stack! My burger I already want another!!!! 100000/1000000 in love. If you are debating, go here! I didn't even have time to take a picture of my food lol The only downside I would say is the pricing. We payed about $45 for our food. My burger was the most expensive ($13 I think) but it was good if you don't mind the money. The atmosphere was chill and they have free cold water Service was very quick, despite the traffic read more

Shake Shack Uptown Dallas - Shake Stack - Burgers Near Me - Dallas, Texas

The food here is basically so-so: overpriced, undersized burgers with some sort of small twist/add-on (e.g. bacon or cheese), or interesting decadent shakes (which are admittedly not bad). Service was negligible; our order was out for 5 minutes (we could see it on the counter), but nobody brought it out to us, despite being given a table number. The real reason you want to come here is surprisingly the atmosphere and environment. The outside eating area is absolutely huge, spanning nearly half the block. There are plentiful reclining chairs and tables, comfortable patio seating, and lots of indoor seating. Exteriors are illuminated by myriad string lights. There's a ping pong table outside, and even a small water bowl station for dogs. It's a perfect place to get a late night snack or shake and chill outside with friends on a warm summer evening (as they're open until 11pm on weekends). It's also surprisingly clean both inside and outside, and you could just park across the street in the parking lot. It really reminds me of the original shake shack in NY. If you miss that while being in Dallas, this place shouldn't disappoint. read more

Ok, I get it now. I had to return twice and order two different things on my return visits to see what everyone was raving about. Although not the biggest burgers in the world, they do have that sloppy-real burger look and taste that I like. On one occasion I tried the chicken sandwich and it was rather small, so I wouldn't order that again; the taste was alright but nahh, I'm good on that. The most recent time I tried to double burger again and with the correct fixins, it was a good burger. I am a huge fan of crinkle cut fries, and these have always been solid here; add a good lemonade with free refills and I don't have too many complaints. For the price, I still say they are pretty high but that is what most burgers places are changing these days, so it is what it is. I appreciate Jake and his team reaching out to me after my initial review to ensure my initial experience was not everlasting. I'd return when I am not concerned about the potential constipation the burger brings to my body...because they don't skimp on that cheese! Haha! read more

Shake Shack Uptown Dallas - Small and tasteless burger - Burgers Near Me - Dallas, Texas

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Ordered a burger and fries and waited 45 minutes. The worst place I've ever experienced like this in my life... I will NEVER go back...

Hungry as heck, but didn't want another burger, so I ordered the Chick'n Shack (fried chicken sandwich). NEVER AGAIN! The chicken and bun were the size of a chicken biscuit from Chick-fil-A...and it lacked any flavor. I'll have to try the burger to see if that passes the sniff test...another time, since that's what seems to be the draw, outside of the shakes. read more

Shake Shack Uptown Dallas - Chick'n Shack. 1/3 the size of any chicken sandwich I've ever had, in my entire life. Not worth $6.68 I paid for it. - Burgers Near Me - Dallas, Texas

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After waiting 25 minutes to place my order (only one cashier at 1 pm on a Sunday afternoon seemed very odd). One positive was Dan and the other girl working the cash register were very nice and knowledgeable about the menu. I then waited 38 minutes to get my food (order time on receipt was 1:41 pm and my food was ready at 2:19 pm. Then they didn't give me everything I ordered and I had to go back. The girl that was handing out orders was very rude and her long hair was swinging all over the counters and the food. My burger when I got it was made as I requested but not hot and the patty was burned and over-salted. I will say, while I don't love crinkle fries, they were quite tasty. I didn't take pictures of the food because it wasn't worth it. This was my first visit to a Shake Shack and will indeed be my very last. read more

Shake Shack Uptown Dallas - Masks are optional - Burgers Near Me - Dallas, Texas

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So yummy! A little expensive, but would def come again. Cheese sauce on fries is great & the hot sauce packets are a must read more

Shake Shack Uptown Dallas - Burgers Near Me - Dallas, Texas

LACTOSE INTOLERANT PEOPLE REJOICE! The Non-Dairy Chocolate Shake hits you right where you need it! Order some crinkle cut fries *extra crispy* to make the perfect ladle to enjoy a sweet & salty treat! read more

Shake Shack Uptown Dallas - Non-Dairy Chocolate Shake - Burgers Near Me - Dallas, Texas

I love me some Shake Shack, whenever we are in Dallas we stop at the Shack for a burger and a seasonal flavored shake. Delicious down to the final bite. We have eclectic eaters so there is always something to enjoy. Pro Tip: Crinkle cut fries are extra delicious when dipped in their honey mustard sauce! (But you have to ask for the sauce). read more

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This place is "okay." It is noting special that is worth the hassle to get to this place. It is only convenient if you live within walking distance. If you drive, there are only about 10 spots in the lot but those are shared with all the other business near by and one is a large office blvd. So there is never parking. Unless you use the underground parking which is $5.00 and they do not validate. Again, not worth the hassle of going there. The food is "okay." The inside/outside is clean. The staff is polite as well, which is nice. WhatABurger is better IMO. read more

My family and I came here the day before and the day after thanksgiving. The food was of course on point, as always from any shake shack I've been to. The service was great, super friendly BEFORE and AFTER a holiday where I'm sure no one would want to be doing. Ambiance was the usually shake shack atmosphere. If you miss the entrance to the parking lot you'll have to go around. It's a sharp turn FYI, like you're going to the hotel. read more

Service was fast - food (Burgers & Fries) was amazing - atmosphere on point! As Arnold Schwarzenegger said in that one movie "I'll be back" read more

Shake Shack Uptown Dallas - There was a burger here .... However it was devoured! After the initial taste bite i could not put it down. - Burgers Near Me - Dallas, Texas