We have been to this shake shack location several times and have had almost everything on their menu by this point. Our first visit was right after they opened and it was a horrible wait. I'm talking 45 minutes for 6 burgers, fries and shakes. My expectation was pretty low at that point. We live 30 minutes from the location and when we arrived home I was disappointed in how they wrapped their to go food. The burgers were half wrapped and I just knew it was going to be cold. My husband took a bite and I knew it was good. He's a chef and is pretty picky about his food. The burgers were perfectly cooked. They were seared beautifully and still moist in the center. Flavor was 10 out of 10. How was the food still warm? No clue, but whatever they did it definitely worked! Seriously, try the burgers! Pros - burgers are amazing. My son even likes the chicken. Cons - honestly the fries are not worth the price. For a place called shake shack, I didn't find the shakes that impressive. Pro tip - order online prior to arrival. You walk in and the bag of food is ready for you. Skip the folks trying to punch their order in on the kiosk! read more

Claims of better ingredients are worthless if cooked poorly. I had high hopes , but after two visits I'll pass on going back . The grilled cheese is very thin on cheese , nowhere near the menu photo and burned . The counter staff seemed confused on what to do for it . Shakes charge .49 for whipped crème on an already pricy shake ???. Overpriced, slow and uncommitted to quality. read more

Shake Shack Gainesville - Burnt grilled cheese sandwich - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

I got a k-shake Carmel shake ($7) and it was made in about 10 mins. Flavor wise it was very interesting combination of vanilla and spicy. It gets slightly better overtime but wasn't anything worth going out the way for. Service was good for a fast casual restaurant. Overall a good experience. read more

Shake Shack Gainesville - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

I've never been to a Shake Shack prior to my visit to the newly opened location in Gainesville, VA. I've avoided trying to go in for the last week since the opening - as there has been a like out the door every time I drove by. I finally made it in - no line out the door (for a few minutes at least). There are 3 self ordering stations just inside the door - 2 of them had signs on them indicating they were "out of order." There is also a cashier station - so I ordered via a real person. I ordered the SmokeShack bacon double cheeseburger, an order of fries with cheese sauce and their hot spice seasoning blend, and a banana milkshake. $27.47 for a double cheeseburger, fries, and a shake. Wow. Expensive. I was given a number and went to sit and await my order. It 26 minutes for my order to arrive at my table. The SmokeShack double was tasty, the fries were hot, crispy, and cooked properly. The cheese sauce was bland - and the seasoning blend was a combination of cayenne pepper, garlic powder, and paprika - dumped on top of the cheese sauce. I love banana milkshakes - but it was loaded with crumbled cookie bits and a lot of whipped cream. I'd prefer a milkshake with no cookies bits and no whipped cream. For that price point and length of wait time - I likely won't be returning soon... #ShakeShackGainesville read more

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The trick with fast food and especially Shake Shack (SS) is that you need to eat it hot and fresh to really get the best out of it, as it quickly becomes less pleasant the longer it sits. SS seems to be one of the worst. SPEED: 5/5 6 minutes to complete order. Food was hot. CHICKEN SHACK: 3/5 I know, it's a burger place, but I always like to try the chicken sandwich. This one is okay. Lettuce was wilted and not enough herb mayo. SHACK CHEESEBURGER: 5/5 This is usually as good as it gets. Single party with cheese, pickles and shack sauce. Nothing else is needed for that yummy beef. FRIES: 4/4 Nicely packaged and hot. Good but not great. EXPERIENCE: 4/5 Nobody said a word to me other than call my order number when it was ready. No greeting upon entering. No thank you. It was fine. Dining room was clean. Value? You don't go here to save money. read more

Shake Shack Gainesville - Chicken Shack - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

We ordered our food ahead. We arrived when food was supposed to be ready. We still had to wait 20 mins in an empty restaurant. It was packed to go when we said it was to eat there. Chicken sandwiches were just lukewarm. Presentation was sloppy. Never again at those prices. read more

Customer service is horrible. Prices are too high! I came in on my lunch break when it wasn't busy...still had to wait 15mins just for a $5.50 order of onion rings. Only 7 onion rings in my box. read more

This location has started off on the wrong foot. I understand that new businesses will have its hiccups, but they are totally dropping the ball! I've come to this location twice and both times I've had super long waiting times. Like i get a 10-15min wait for fresh food on a busy hour, but this was 30-45min!! I even ordered an hour and a half early to schedule my food. And it was STILL served 30min after the request timeframe. What really is the kicker, the app tells you to get there s little early for hot food. HA! The workers lack urgency to serve large groups of people. Dont get me wrong, I knew this location would do well once I knew they were coming, but management needs to kick it up a notch! I really hope this location picks it up. This location is tucked away in a shopping area within Gainesville and parking is available but limited. I may come back, but I'll definitely give it a few months to clean it up. Smh. read more

Solid 3 for burger and fries. The water in the area definitely makes you go for a bottle. The parm fries are not worth it IMO. Nothing special or out of the ordinary for burger. Don't know what the hype was but now I have had the shack and the food. Ooookkkk 18 dollars and still a little hungry. read more

Shake Shack Gainesville - Parmesan Garlic Fries - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

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This place has a lot to work out. Primarily service and inventory. They make all customers who would like to order wait outside around the block while their entire restaurant is empty. Meanwhile, they have an about 12-15 staff on duty. One cashier. 3-4 floaters that don't appear to be doing anything. After waiting 45 mins outside, a staff member comes outside to inform everyone of all the ingredients they do not have which seems essential to about half the menu. I indicate to the cashier that my order was wrong. She says she is fixing it and is trying really hard. Her colleagues just criticize her for stepping away from register instead of helping her. The order comes. It's wrong. I attempt to rectify and the employee that steps in to talk to me is absolutely rude. Instead of trying to fix the problem, she lets me know that her colleague originally offering a concession was incorrect to do so. Waiting an hour for this type of service... They have major operations problems. Moreover, they have a culture problem with how they treat customers. The folks managing the employees putting in the work are rude and don't try to accommodate anyone. The lines wouldn't be so crazy if they actually allowed more than one group into the restaurant at a time and operated more than one register at a time. It seems like the people overseeing things should step in to help with the flow and speed - instead they seem to just stare off into the abyss. read more

For a grand opening weekend they've got room for improvement. We visited on a Monday at 2 pm and the tables were not clean, the line was outside - you aren't allowed to wait inside, even though there's space, one of the order terminals is down and you can't use the second entry way door, it's weird. The server was great and friendly. The food took about 20 minutes and didn't come out super hot. The burger was fine and so were the fries. It's similar to smash burger. I'll give it another shot in a few weeks. Worth a visit but not right now. read more

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This place is WONDERFUL. The service is amazing, everyone who works there is so nice and welcoming. The food is outstanding. My husband got the boneless baby back rib sandwich and he said "This is the best rib sandwich I've ever had". The chicken sandwich was delicious as well. We will definitely be back. Thank you Shake Shack read more

Shake Shack Gainesville - Tropical Mango Shake with Passionfruit Popping Boba - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

This location is not my favorite, but is most convenient. The area in general is quite busy, so they could do with a couple extra ordering kiosks. The wait time is quite long when ordering at the restaurant, so we usually order online. There are also perks/freebies if you order online, which is a plus. I've been to many Shake Shack's along the east coat and this location seems to be missing something with either the burger patty size or taste; perhaps they are a tad overcooked. Will I return, yes, for convenience sake as I'm a fan of the chain. read more

Delish. Foods always good and fries are awesome. Wish they had more locations available

Food was okay, way over priced. Strawberry lemonade was good... would not come again because the price is so high read more

Shake Shack Gainesville - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

I'm surprised to see some of the lower rated reviews. Yes, this spot gets busy. It's new and they seem to have a fully staffed kitchen working during rush house. Please expect a wait time. We've had success ordering online on their website then heading over to eat there. Food has been ready a few minutes after promised but hot and fresh. That being said we've eaten here several times since opening including sitting in, ordering take out and delivery. Food and service has been great every single time. We've stuck to burger, fries, and shakes. Will continue going read more

Not sure why the reviews are so bad for this Shake Shack location. This was our family's experience. Appearance - the restaurant was spotless and during our time here people were walking around keeping it so. Staff - everyone was very friendly and, in my wife's words, sweet. When we ordered a hot dog for our dog, they also told us about their version of a pup cup. Which turned out to be a huge portion of ice cream and two big dog biscuits broken up in fours. Food - it came out pretty quickly and everything was at the right temperature. The fries were crisp and hot, the burger and hot dog were as expected. My wife tried the Dubai Shake (she said it was da bomb). It's her favorite shake. Outside - for those who have dogs, there are plenty of tables with good spacing. Most tables also have umbrellas. Price - typical Shack pricing, nothing new. We had burger, hot dog, fries, soda and a shake. Total with tax $38. High by pre-Covid prices but sadly what you spend at Five Guys or any restaurant of this type of place. So, overall this was the perfect Shake Shack experience. read more

Let me start by saying my wife and I love Shake Shack. Ever since their start in NYC I've been a fan. I've enjoyed quite a few locations in the DC & VA area since their arrival. Tysons, McLean, Mosaic, even a few locations in DC, all great experiences. So you can imagine our excitement and anticipation having a location minutes from our home in Gainesville. In the few weeks they've been open we've tried them twice. The 1st time the wait was 20 mins to order due to the line and about 30 min to get our food. We took it to go because of the crowd. Outside of the wait the burgers fries and milk shakes were ok. It was a to-go order so we didn't expect piping hot food when we got home. But yesterday we went again and decided to eat in. The crowd was still heavy but we found a seat. We ordered and waited 40 minutes before our order was ready and the burgers were cold when they arrived. We ordered no salt on our fries but they could have been warmer as well. From what I've seen in other locations the Gainesville location needs the shut down and spend a few days training their staff. I witnessed workers standing around, moving with no sense of urgency in spite of the crowd and online orders, and some that seemed a bit confused when asked questions by other customers. I'm hoping the Gainesville location works to resolve their issues as I look forward to supporting them. But if not, I'll be going to Mosaic to scratch my Shake Shack itch. read more

Inside is clean and employees are friendly. The food is tasty but the portions are small compared to the price. I thought the chicken shack would be bigger. Fries were crispy and well seasoned. Everything was good I just wanted more of it. I can get more burger for less price elsewhere. Everything is sold a la carte. In the end, I paid over $15 (including tax) for a chicken shack and a small basket of fries. You must order at one of three computer kiosks. These can create quite the line when they are busy and the layout is unfortunate because it blocks people from entering the store. Very strange layout that was not well thought out. read more

Service is way too slow, we waited for our food for 45 minutes. Please improve the turn around time or customers will not come and eat again, time is gold read more

Shake Shack Gainesville - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

I waited to visit the new location in Gainesville and it's been a month since their opening. No issues, food was fast, hot and delicious! I think the negative reviews were because they had just opened and were navigating getting into the flow of things. read more

Shake Shack Gainesville - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

Service was so good, especiallly Kai. Greatest fast food worker i've ever met. Deserves a raise and more. Would and will come back

1st Is the service , we arrived and placed our order at 8:26pm got my number put it on our table and we waited and waited and waited until 8:52 pm! Once the food made it to us the fries were Luke warm the burger I had was black around the edges that I took off and it was no put together like a burger should it was just thrown together ! This has been the worst experience I have ever had from a Shake Shack ! I just hope that get better because I kinda like the place but we will see! read more

Shake Shack Gainesville - Fast food shakes and burgers - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

This SS is terrible. Not only did I have to wait for ever for my meal. It's way overpriced for what you get. We got a regular burger and a lettuce burger and one shake. The total came to around $30. I'd rather go to 5 guys. read more

Shake Shack Gainesville - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

Let me tell you right now!!!! I had the double shake shack burger and it was delicious!!!! The restaurant was clean, the music was not over bearing. The crew was nice and friendly. I would definitely come back. See ya 5 guys !!!! read more

Shake Shack Gainesville - Shack Stack destroyed!!! - Ice Cream & Frozen Yogurt Near Me - Gainesville, Virginia

Great burgers...one of the best in the area. Fresh, hot, and very flavorful. The restaurant is clean and the service is pretty fast...friendly staff too. Definitely give Shake Shack a try. read more

Loved Shake Shack since I've had it by the Brooklyn Bridge in NY so we were delighted to have one nearby! Save your money though! How come the food in this location doesn't taste like Shake Shacks at all?! What happened? Isn't there a recipe that needs to be followed? It's like they just cooked the burger without any spices then just slapped it on burger buns & added lettuce & tomato????!!!! Not appetizing at all! The nuggets tasted just PURE SALT to me! And the size of the burgers are so tiny! WASTE OF MONEY!!! Long story short, I'm not coming back! read more

First time going here. No one at the counter so we waited. Finally a young girl came up and asked if we were picking something up; we said no we wanted to order. She directed to self order but we asked to do it there. She asked if we were paying cash or credit, I asked if it mattered and she said she'd help us on self order. We said then can't you do it here since there's a credit card thing here and she rolled her eyes, and angrily said "WHATEVER!!" So we took our money to Smashburger read more

I first noticed you needed to order at kiosk on kiosk it said to notify if you have allergy. When I tried to notify them they said to order on screen. I stated nothing says if it's gluten free. When I asked if shakes were gluten free I was told they were not. Then I Looked up on online allergen menu and found out they are gluten free. When I asked again and the manager said it's only gluten free without milk. People working in restaurants should know about food allergens. Milk does not contain gluten. After that the manager who told me milk contains gluten came over and showed me an AI listing from Safari stating generally not safe for allergens at Shake Shack. A manager should know about the food they serve and help people with potential life threatening allergies. read more

I am a huge fan of shake shack so I was pumped to see the Gainesville location open. I gave it a shot the first week and was disappointed as the quality and amount of time food was being pushed out (waited over 30 min for 2 burgers). The area to purchase is right by the door so you are constantly having to move out of the way as people enter while waiting in line. Decided to give it another shot weeks later because like I said... I love shake shack. Same exact thing with some hard questionable gritty pieces in the meat. For the expensive price- this particular location fell extremely short. Try Freddy's in Manassas- way better quality. read more

Shakes and burgers are very good but pricey. Service staff are clueless unfortunately so even ordering online, ensuring your order was complete was still a hassle. read more

My family loves SS and we have visited locations across the DMV. This location has the worst service of any we have visited. And even with it being new, I'm astounded with how bad this place is run. Placed an order for my family over 30mins before the manager comes out saying there's a 40minute wait. I asked for a refund because I have little kids who can't wait and was told it's not possible. Then 20mins later still with no food, the manager says the POS has shut down or something along the lines and the wait is even longer. Absolutely do not come here and spend your money. You won't get your food and they won't refund you which is too expensive to not get back when your food isn't coming out for over an hour. read more

Poor Shake Shack can't get it together. This is NOT fast food. We waited 50 minutes for two hamburgers at 5:15pm. There was one computer working and one employee taking the orders. Not a little bit efficient. read more

I placed an order online got there to pick it up. Nobody was to ask if it was ready for the names call now never my name. Come to find been sitting there to the side the fries and the burger are cold They need a much better system for read more

I was attempting to try this place here for the first time it's a newer restaurant. I wanted to order online as I typically do for anywhere that I'm going and they didn't have the option available. I walked up to the door and I'm greeted with a handwritten sign stating that it is a 40 minute wait time for a smash burger I'm sorry, but you don't even wait that long when you go out to eat at a sit down restaurant for something that's typically freshly prepared. They really need to get their Order preparation timing down because this is actually not even the first time I hear about this. read more

They always turn off the order ahead/online option. There's always a super long line. Staff is nice and the place is cleanly. On opening day the line was around the building and the burger patty was made so thin there were holes in it and because it was so thin it got overcooked and burned. It seems like they shouldn't have opened until they had the ordering down. I've never been to a shake shack so miss managed. read more

Never have been to a Shake Shack but have heard awesome things! Our fries were very good-piping hot and crispy. The burger was extremely small and overdone to where the burger itself was crunchy all the way through-not just outer portion. Spent over $40 for 2 single cheeseburgers-2 fries and 2 sodas. read more

Decent shack chicken. A bit small for the money. The fries were good crinkle cut and crispy. Way over priced poor value for the money

Food is great! We ordered about 12 burgers, fried pickles, fries and shakes. New place that we wanted to try out...excited because we order food out as a work group frequently and there was a "note" section. So, we each added our names to keep everything straight. Unfortunately, nothing was labeled. No names. No indication of what kind of burger, what toppings, etc. were in each box. Super, super disappointed having to open each item of (someone else's) food to try to identify what's what. Simply making it easier for people to identify their order, somehow/someway, would make this place a real option in our book. As it stands, we will continue to search for the perfect place that can handle large orders. read more

Our shakes were good. But when the cashier forced us for a tip, I wasn't a fan!!! I would have considered a tip even though this is considered fast-food!!! read more