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    Shake Shack Novi

    3.3 (16 reviews)
    Closed 10:00 am - 10:00 pm

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    Nicole E.

    It's not often that we go to these Shake Shacks. Neither of us eats burgers much or ever. Grabbed two of their chicken shack sandwiches fries. I always forget to bring my small to go packets of sriracha when I need it. This would be one of those times. I think a sauce for their chicken shack sandwich is needed, it's not hard, since they had have sauce used for their seasoned fries.

    Order counter
    Eid F.

    Burgers tasted great and service was fast and friendly. My issues and reason for 3 stars were due to overall value and layout of this location. Tiny burger I had cost $12... drink and fries are sold separately would have cost about $20. This location felt cold and the layout was awkward. The burgers were flat and looked nothing like the pictures. The price is a little ridiculous for the amount of food. Sorry but I can see myself coming back or recommending it to anyone else.

    Deal going on until the end of March 2025
    Liz P.

    New Shake Shack location, yay! I've been to the Troy (x 2) locations before but now I live closer to this one. My go-to here is always a regular hamburger, with tomatoes, onions, Shack Sauce, pickles, and fries. Today I got the black truffle fries, which come with a super tasty truffle dipping sauce, so that was an $1 upcharge. Shake Shack is not inexpensive, as other reviewers have noted here, but watch for deals: right now they have an ongoing deal where,, from 2:00 to 5:00 p.m. every day until end of March, you can get a free shake if you spend $10+ at an in-store kiosk or through the app. My friend and I each used our own Shake Shack accounts on the app and she was able to make a new account for her husband as well, so we got three free shakes! Mine would've been $6.49, as I got the Brownie Batter shake. The shake was pretty tasty but usually I get the Cookies and Cream shake and I liked that a bit more. We did take out instead of dining in but the location looked clean and rather large, albeit with kind of an odd layout compared to the standalone Troy location IMO. All of our food was nice and fresh so I would come back here for either dining in or takeout.

    ShackBurger, Strawberry Shake
    Monika W.

    We ordered a pick up order while we were driving from Detroit to the Lakeshore on the west side of the state, and the food was ready right when we arrived. Everything was warm, shakes were fresh, and all the extra sauces were provided. The restaurant was SO clean - the tables were clean, the bathroom was honestly spotless and smelled very good. I was impressed by how well the kept everything, and the food being fresh and very good made our time that much more enjoyable! Will definitely be back.

    Spicy Cheese Fries with Ranch
    Jonathan A.

    These guys are always delivering service was a little bit slow for the volume of people in there, but generally everything taste great parking is a breeze and easily accessible just off of a close to 12 Oaks mall. I wasn't a super huge fan of the cheese spicy fries with ranch something around there spicy dust didn't hit well.

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    3 months ago

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    1 year ago

    Half a scoop of ice cream in orange soda equals their version of their creamsicle float.

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    You have 3 options for ordering, at a kiosk, at the counter or through the app.

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    Sonic Drive-In

    Sonic Drive-In

    1.5(138 reviews)
    5.4 mi
    $

    I absolutely love Sonic's food you can tell it's made with real ingredients it's usually hot and it…read moretastes great that being said I have to give this particular Sonic 2 Stars for the following reasons: FYI this review is down from four stars originally because I believed that personality is half the grade and unfortunately I have dealt with multiple personality issues during the drive through experience at this particular Sonic. Multiple times I have dealt with attitude at the drive-thru speaker where if I was not speed ordering there was a snappy attitude. Once there was an order that the cook messed up on and I called the manager about it. The manager did a great job handling the situation in getting me a replacement written in the books.when it came time for me to pick up the replacement I couldn't remember the manager's name. When asked about the manager's name I let them know I spoke with the manager that worked on Sunday. The response was "there are a lot of managers that work here all week long so that's not helping me"...in a snappy tone. Another time I go to the drive-thru and I get to the window and remember that I didn't order a shake. I had already given her my card so I honk the horn and asked if she swiped yet. She said yes she just did.I said while I was wondering if it was too late for me to order a shake. she handed me my card in my receipt and look me in my face and said a stale flat "sorry". When it was time for me to get my food she stuck it out of the window with a stale "here you go" and closed the window. I will be contacting the manager of this location to let them know about my experience because if I have another one I may have to curb my visit here. It's not like I need to be eating the food anyway ‍

    Came through the drive-thru today around 4:45 PM, and honestly, the customer service was…read moredisappointing from the moment we pulled up. When I tried to order, the girl on the speaker immediately had a rude, impatient attitude. I asked if they had the Berry Refresher, they didn't. So I asked if there was anything similar she would recommend. Instead of offering any kind of suggestion, I just got another quick, dismissive "no." They were out of several other items as well, and not once did anyone try to offer an alternative or actually help us decide what was available. When we got to the window, we sat there for about five minutes while the employee stood there without acknowledging us at all (not on the computer not taking an order, just literally standing there). When she finally opened the window, there was no hi or sorry for the wait, it was only to state the total and hand us our food, with the same attitude. I'm not expecting someone to roll out a red carpet for me, but basic customer service and common courtesy should not be too much to ask. This location has seriously gone downhill, and it doesn't take a lot to see that. But If a business is struggling, treating the people who actually come through the door like an inconvenience certainly isn't going to help.

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    Shake Shack Novi - juicebars - Updated August 2026

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