Our very first time to a Shake Shack and we really enjoyed it! The young guy at the counter was incredibly friendly, and helped us figure out our order and pointed out where the condiments and all were. The hamburgers WERE AMAZING -- juicy, just the right char on the edges, and pink in the middle. You could tell they were cooked fresh! Also, my wife has a gluten-type sensitivity and didn't get her typical blisters after eating the bun -- which was soft and fresh, not your typical staleness at a fast food place. The only thing missing from This location was indoor seating. We did enjoy the scenery of the neighborhood out on the patio, but it was chilly and a bit windy. Can't wait to try other locations here AND back home in Tampa Bay! read more

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I love me some Shake Shack and honestly top 3 favorite burger spots for a smash burger (my personal preference) in the city. The service members at this location are actually polite, friendly, and accommodating despite how busy they get during lunch/dinner rush. I still got my food within 10-15 min tops and despite having only outdoor dining as an option, it's still incredibly convenient for take out. This is my go to summer park day dining spot especially during the festivals. read more

Shake Shack Piedmont Park - Korean bbq ShackBurger - Burgers Near Me - Atlanta, Georgia

Ordered for delivery. I received someone else's order that had bacon on it and I don't eat pork. I had to throw it all away. The fries were soggy, and, I didn't even have no toppings on them, when they arrived. So disappointed. So I guess I figured out the hard way that you can't rely on Shake Shack for accurate delivery. read more

Bathroom could be cleaner and the faucet just splashes all over your clothes due to the pressure. I got the dubai chocolate pistachio shake here for $11 at around 12 noon (limited stock). The service was quick considering it takes a while to make the shake. Lastly, free parking is tight in the front. read more

Shake Shack Piedmont Park - $11 for this Dubai Chocolate Pistachio Shake I got around 12 noon - Burgers Near Me - Atlanta, Georgia

I am a big fan of Shake Shack. This location is by Piedmont Park with seating outside only. You can order and pick up at the small stand inside. The staff is nice. The burgers and fries are always delicious. read more

Shake Shack Piedmont Park - Ah - Burgers Near Me - Atlanta, Georgia

Food is great. However, the bathroom was dirty, smelled terrible. The tables and chairs were dirty. I had to clean them before seating down. Which begs the question, why do you ask for a tip on a self serving establishment? This tipping culture is ridiculous, we are paying your employee wages. read more

First timer. The environment at this location felt so serene. I love the inside/ outside feel. The food came out at a reasonable time and every bite was just so good. read more

I stan Shake Shack! This location has parking with a large shared outdoor patio. No seating inside of the restaurant. The service was quick and the restaurant seemed clean. I ordered the classic shack burger, added onions and pickles. Also, got an order of the Parmesan truffle fries. The truffle sauce is delicious and with strong truffle flavor. The burger was perfectly cooked! All around great option for a "fast food" burger given the quality of ingredients. read more

Shake Shack Piedmont Park - shack burger and Black Truffle Parmesan Fries - Burgers Near Me - Atlanta, Georgia

Great burgers for a decent price. Just too bad they didn't include the chips we selected with our Uber delivery order else this would have been a 5 star review. read more

I ordered through the app food was good I have no complaints about that my delivery driver was the issue.

Staff was friendly and food was very good came for some late night eats will come again

After an event at the Botanical Gardens, my party of 7 stopped by this location for dinner. Our first Shake Shack vlimited but I lucked up on a handicap spot in the front. It looked like there were only about 12 spots in the front. There is parking in the back also, but I don't know the logistics. We were greeted upon entry & placed our orders at the kiosks. There is no indoor seating here, which was fine because it was freezing inside. We grabbed seats outside & Taylor delivered our food shortly after ordering. I was pleasantly surprised that with such a large order, EVERYTHING was correct!! The food was delicious. My burger was cooked to perfection. The chicken sandwich was heavenly & the chicken bites were tender & juicy with great flavor. I am a fan! Taylor came & checked on us a couple of times & made sure we were satisfied & had drink refills to go. I'm not sure if this is standard procedure, but I love good customer service & he nailed it! Keep up the good work, ya'll!!! See you again soon!! read more

Located at the twelfth street entrance to Piedmont park, it takes up the empty space right next to Willy's. Visited on opening night, the service was prompt and friendly. They offered us a refill on our drink. Food was standard Shake Shack fare. The patio is pet friendly and they sell dog biscuits. But at eight dollars not sure I will get them again in the future. read more

Shake Shack Piedmont Park - Burgers Near Me - Atlanta, Georgia

One of my favorite burger places in the east coast! The food embodies the American spirit, greasy, meaty goodness. I ordered the double stack burger with the spicy fries and boy do they have a kick to em. The fries are nice and crispy, too. The ambiance was very casual with only out side dining at this location. Service is mainly self order, they bring it your food, then you self seat and service yourself. Until the east coast gets In-n-out, shake shack will continue to be one of my top burger joints. read more

Shake Shack Piedmont Park - Top row: Spicy Fries with Ranch, double SmokeShack, double Shack Stack Bottom row: Spicy Cheese Fries with Ranch, Shack Stack, SmokeShack - Burgers Near Me - Atlanta, Georgia

Sitting outside w/ ur dog on a nice day makes this a five-star restaurant......food's good too!

After many failed attempts at a primo location by Piedmont Park, Shake Shack for the win. I'd never been to *any* Shake Shack, so I figured I'd give it a try with my son and one of his gal pals. hoo boy, it was amazing. I had the truffle burger and fries, which was quite simply one of the best burgers I've ever had. (*digesting* said burger was another matter entirely, but I digress.) Location? can't be beat. speed of service? amazing. modern and spiffy? yes indeed. I'll go back in a heartbeat on cheat day but just make sure to exercise afterward. read more

My husband and I stopped in on a Sunday after a stroll at the park with our dog. It's a great addition to the neighborhood. Ordering the food was easy, seating was convenient, and the facility was clean. There's a dog friendly patio and the staff is amazing. We love Shake Shack! read more

Shake Shack Piedmont Park - White Truffle Burger & Cheese Fries on the Patio with our happy boy. - Burgers Near Me - Atlanta, Georgia

Really good cheeseburger with fried onions and chocolate shake!!!! Great location! Thanks

I love Shake Shack so much! To be a quick "fast food" considered burger it's the best hands down! I always get the Shack Stack. The buns are really soft and flavorful (it seems like they cook them in butter which adds to the taste). The ingredients seem fresh and I love the shake sauce sauce. I highly recommend the bacon cheese fries too. Liquid cheese and crispy bacon...say no more! They're super good! They also had amazing service! I liked the tablets used for quick ordering and that they text you when your order is ready for pickup at the counter. LeClara (one of the amazing employees) offered us water while we were waiting for our food and we had some great exchanges with her! She was super kind and attentive to if we needed anything. She offered truly great service which added to the overall experience! read more

Shake Shack Piedmont Park - Shack Stack, Bacon Cheese Fries + Sweet Tea - Burgers Near Me - Atlanta, Georgia

This new location is in a great spot. The menu is the same as all other locations. I was going to an event in Piedmont Park and needed a meal to go. The lobby is small, not more than 10 people fit comfortably. There's 3 kiosk to order food. You put in your name and telephone number and they will text you so you don't need to wait in there. Theres a shelf inside for orders placed but there's also a window outside where a person will give you your order. Best part is there are 2 good sized bathrooms inside. Outside there lots of space to sit, wait and eat and a small parking lot. There's ketchup dispenser with cups and lids. Other condiments you can get from someone behind the counter. I wonder how things will be done when the weather turns cold but I'm glad they are there. read more

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Staff was extremely helpful, patient, and kind. This was my first time at this location. The parking is the worse but that's expected in this area. They do have a very small parking lot but it was of course full. Overall experience was good! Next time I will order ahead and order at at the park! read more

Shake Shack Piedmont Park - Burgers Near Me - Atlanta, Georgia

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Walking in, it's a great lil shake shack right on Piedmont. Super quick, super convenient. Also really clean inside! But JORDAN, the girl who works inside, is THE best. She made my quick pit stop fun & rememberable. She immediately greets everyone with a beautiful smile, she's very personable, yet quick on her feet the entire time. I will be coming back to this location literally just for her service. Thanks again Jordan! read more

I was reminded today not to expect all Shack Shakes to be the same. I truly disliked all the restaurants in LA. The Shake Shack at Piedmont Park in Atlanta, Georgia was the polar opposite of those I had experienced in California. The food was absolutely delicious and actually hot and fresh. The customer service was so friendly and helpful that I thanked the woman who helped me with my order. The establishment was very clean and inviting unlike the eatery directly beside them. Yes, the food is a little pricey but it was so worth it for today's experience. I got the Double Bacon Bourbon Jam Burger and Cheese Fries, and my mouth is still watering thinking about how perfectly delicious it all was. I am so glad I checked this place out because it was excellent. I will definitely return for more. read more

Shake Shack Piedmont Park - Burgers Near Me - Atlanta, Georgia

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First time at this location. And I won't be back. For starters, no one greeted us when we got to the counter. they continued with their conversation as if we weren't standing there. (side note they only take your order if you're paying cash. if you're using a card then you have to use the machines.) After placing our orders it didn't take too long to receive the food. The food was good, My mom had to change drinks twice because they were too bitter. The service was ok. However, the young guy that helped my mom and I once he saw our confusion was very polite. Ambiance was cute, and it looked clean. read more

First time trying this place and the food was great! Slightly pricey after ordering fries and a drink but the burger was affordable (~$8) and really tasty. Was able to park there as well so very easy to get in and out of being right in the middle of a busy area. read more

Shake Shack Piedmont Park - ShackBurger and Harvest Berry Lemonade - Burgers Near Me - Atlanta, Georgia

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Shake Shack is probably my favorite burger chain and this one is no different! Located in Piedmont Park next to Willy's, this shack is very pedestrian friendly for all park-goers. With that being said, parking can be a tad hairy- they do have a very small free parking lot that is very abruptly located off Piedmont Ave. You are able to order via app and pick up at the walk up window, but you can also order inside normally. The inside is very small and there are no tables, but they do have restrooms. All of the tables are outside on the really cutely lit patio that is facing the park and the lovely Piedmont Ave. The food and service is consistent with any other Shake Shack I've been to. My go-to is a shack stack and cheese fries. A great quick option if you're at Piedmont Park and looking to grab a bite or have a lil picnic! read more

Love the outdoor seating! Food is always hot and crispy. You do have to get the food yourself but they also try to serve it to you, so service can get a bit confusing. Always great eating outside. read more

Shake Shack Piedmont Park - Shack Stack - Burgers Near Me - Atlanta, Georgia

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I resently starting eating beef to help heal my broken wrist! And this place was on my bucket list because of the quality of the ingredients they use in their food! I watched a YouTube video of the foods that were good to eat and which ones to bypass! I'm giving this place 3 stars because of how frustrating it was to obtain a order, from placing the order on their app, trying to paying for the order and using Google to get to the location during rush hour traffic! It took several attempts to place the order. The app kept kicking out my payment! Twice it told me my cards were invalid! I even called the restaurant only to be told they don't accept phone orders and i should try Doordash and choose "pickup"! I decided to get I one last shot before giving up! After removing the cheese fries, my order went through! I guess really I didn't need them! I used the link on the app to navigate to the location! I knew the directions were suspected when Google drove to the middle of a empty field and announced "You've Reached Your Destination!" Only to find out I was 5 minutes away in the wrong direction in rush hour traffic! I finally made it to the location before they composted my order! Once I got home I threw both cheese burgers in the airflyer to keep warm while I made my own potatoe wedges in the airflyer! The 1st thing I notice when it was taking the burgers apart was the amount of grease on the buns, it was alot! Then I notice the lack of vegetables on the buns, but I pushed on away hoping for the best! Once the potatoes wedges were ready, I reconstructed the burgers! I added spinach, some homegrown tomatoes, some more cheese, mustard and some Dukes! I have to admit once you got passed the grease, the burgers was really good and you could taste the meat! The black n white shake I had was the best I've ever had and really helped wash down the grease! I was really impressed and really enjoyed it! I can honestly cross the Shake Shack off my bucket list! read more

Shake Shack Piedmont Park - The pickles looked bigger then the burger! Again the tomatoes and lettuce on a potato bun from the Shake shack! - Burgers Near Me - Atlanta, Georgia

Super salty burger and fries full of salt! Maybe if I could get both without salt it would be fairly decent but I got a burger yesterday and I couldn't finish it due to the added salt on the burger and the fries read more

After several visits since my last review, I see an improvement in the way the pickup orders are handled and the team has been attentive to those waiting for pickup. Food is consistently great. The seating is outdoor only, and they have designated parking spots for pickup orders. Placing an order is easy on the app, inside on the screens for card payment and they also have a register for those with cash, or those who have trouble with ordering from the screen. read more

Nicest host. The older woman outside who brought a bowl to our dogs and refilled our drinks was the absolute sweetest. Have never felt so welcome! Hope she's always there :) read more

Shake Shack Piedmont Park - Burgers Near Me - Atlanta, Georgia

The food runner was amazing and the manager was very helpful. Their team was slammed and they took the time to help my family.

The staff were kind and quick. We stopped for shakes on a hot day and they were lovely.

After leaving Atlanta Botantical garden. Decided to go to a new place. Ordering was quick. A simole menu. I had th Shack Stack. Regular burger with fried mushroom patty. Very good and highle recimmend.Quick service. Went on a holiday so not crowded an no parking issues read more

I'm new to the Shake Shake experience. The Shroom burger was a fun twist! I may explore the menu again.

This was my first time to this location...it was cool an convenient...parking was a little congested cause it was lunch time...Marquis was very polite and welcoming an very professional...LeClara was also friendly with great customer service...i ordered the chicken sandwich w/ bacon cheese fries & lemonade...I will definitely be back again for a second visit.... read more

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Love this place and the environment it is in. When it's cold they turn on the heaters which is also a great taste to sitting outside during the Fall. read more

They kept getting my order confused with someone else's but the food was good. Ordered to go and the boxes the fries come in are very smart so they don't get soggy on your way home! read more

Delicious chicken sandwich. But - if you're ordering from the app for pick-up and it says 10-15 minutes they're just joking with you. Add another 10-15 to that. Slowwwwwww - I picked up at a lower traffic time (3:45pm) - nobody ordering but at least 15-20 employees in the kitchen. No idea what they were doing. I hope they get things streamlined as this location will be hopping on busy days and weekends. read more

This place doesn't have their act together. The ordering process is quick and easy. They texted me my order was ready. Then they said they couldn't find my order. My order was a single hamburger and a bottle of water. They looked for it a few times. Couldn't find it. Couldn't find a burger in a burger place! They gave me a refund. I went next door and got a burrito read more