Customer service was excellent! Not just the person who served me. Even the other 2 females that were serving other customers were kind. I usually never have an issue at this location. I always get the banana ice cream w almonds in it. Amazing ! read more

Went on a Friday night and it was packed with a long line the staff did a great job moving the line quickly. Ice cream is very good with tons of options for flavors and toppings. The prices are kind of high considering you can buy a whole pint of ice cream for less It was pretty dirty inside. read more

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I have been to Cold Stone many times over the years since they started popping up around the area in southeastern PA. It was always interesting to me that you could get pretty much whatever you wanted out into ice cream and then have it folded in to make any kind of ice cream that you like. Essentially custom ice creams that could be totally unique; even unheard of before. Then, as time is apt to do, this stopped becoming a place that was increasingly exciting, as they opened more of them and you started to see them all over the place. Once it becomes commonplace, it just comes a good place to go instead of somewhere unique that you remember for its special brand of product. That was until recently..... After seeing a video online, it was made clear to me that Cold Stone had resurrected its very own version of the beloved ChocoTaco and obviously as soon as I saw it, the inevitable outcome was that I was going to get one as soon as possible. When we arrived and spoke to the people behind the counter, who were extremely nice and helpful by the way, we learned that the tacos are premade and in the freezer for easy pickup. Now, I thought that they made them right there in front of you but as I thought about it after we had made our purchase and were driving home, it made a ton of sense because of how cold they need to stay to keep shape and be right. The "choco taco" was okay; just okay. I think I may have been too hyped about it because of how much I loved the OGs. It was still sweet and yummy and chocolate covered with sprinkles and full of ice cream, but there was something that was missing that I simply couldn't place my finger on. I would definitely have another at some time in the future, but likely would not go out of my way to find it. If you love tasty cold treats then go try one, and compare it to the originals yourself, and let me know what your thoughts are! read more

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Tasty ice cream and convenient online ordering. Ordered in advance for pickup and it was ready in less than 20 minutes. Great selection of combinations or you can choose your own ice cream flavor, mix-ins and sauces and toppings. We tried: Founder's Favorite, which had sweet cream ice cream, pecans, brownie, caramel and fudge. Reese's Peanut Butter Awesome Sauce, which had sweet cream ice cream, Reese's Peanut Butter Cups and Reese's Peanut Butter sauce. Both were really good and we had leftovers. First time here, would come back. Parking in a shared strip mall lot. read more

My Blueberry Muffin Cream was delicious and I upgraded to the chocolate dipped waffle cone. The customer service was excellent, I asked for just a little of whipped cream and blueberries on top so my picture will be pretty. read more

Cold Stone Creamery - Blueberry Muffin Batter - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

I have been here a few times before with no issues. I did a mobile order pick up for the first time. While I was eating I was finding no cookie dough at all. Then at the bottom once it melted the one big chunk. They didn't bother to chop it up and mix it in, which is the whole point of cold stone. I guess because I wasn't watching them make it in front of me they didn't care too. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

Stopped by on Easter Day after picking up some wine and they were surprisingly open! Service was friendly and fast even with the Easter crowd. I tried the new banana pudding mix and it was AMAZING! read more

I got an ice cream cake for a birthday. The employee that helped me was pleasant and did a good job writing on the cake. I didn't realize how much of a business they did. I need to go back for myself. read more

I know most restaurants are having trouble with staffing. But it's absolutely ridiculous to order online arrive for your designated time and still wait 30 min. Staff really doesn't care so why should we keep patronizing establishments like this. They say they are short staffed with 5 workers behind the counter. Stack of online orders just sitting there. Not being worked on. read more

Came here for classic cold stone icecream and I'm very disappointed. Cold stone advertises their "artic blast" service where they freeze it somehow so it is colder if you are traveling farther home and won't melt. When I mentioned it to the employee he looked dumbfounded and looked to his coworkers for confirmation that they do not do it. Then proceeded to make every possible excuse not to offer the service. Eventually I was able to talk him into doing whatever he could so my drive home won't end up with melted icecream. I'm pretty sure he just wrapped this up with saran wrap and threw it in a refrigerator or freezer. I should have checked the bag before leaving but I assumed he did his job correctly. Lesson learned. Will not be returning here ever again and would encourage others to seek another branch. read more

Cold Stone Creamery - a bowl of ice cream and a bowl of strawberries - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

Pulled up after a rough night for a late night snack. 2 girls outside eating, customers inside (about 3) with 1 waiting to order. Immediately was asked "do you have a pickup order"? To which I answered "no". 2 girls in the front said "sorry we're closed". I proceed to look around and see customers still waiting to order. I asked "what time do you close"? They answered "10". I said "I walked in at "9:59 and you have customers in line". They reiterated " we're closed". I said I will be writing a negative review online for this experience. I get you want to leave but if you're clearly open and servicing customers...I shouldn't have been turned away. I'll be following up with the manager tomorrow. read more

I went to springfield branch and the girl that served me on 8/24/23 around closing time was obviously new and there were 2 big holos in my cup all the way down to the bottom I commented lightly on it, and she spoke to her manger standing beside her what she should do? the manager came with no name tag a black young guy with braided hair, very rude, approached with folded arms and told me "men that is our portion size, do you want it or you want to pay for only one" I told him I wanted another one and he said we are not giving you another, while talking to him, another customer buying ice cream came up to me and said this manger that was what he did to me the other day. He was very rude, the staff came up and was defending the manager if the owner can see this, I am a business owner myself and know the value of customer service, your current manager is very poor in that area and should be behind scenes not solving any customer issue. I am happy to cross cold stone Springfield off my stops and will be more healthy for it read more

I ordered a cake for my partners father to be delivered w DoorDash for his birthday. Ashley the manager and the rest of the team did an incredible job making it a wonderful experience. He absolutely loved the delicious ice cream cake and was so happy thank with the special order / written birthday greeting on it you all so much for a great experience !!! Pic is from him read more

Cold Stone Creamery - a chocolate birthday cake - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

Although I have been to this location numerous times, my review is based on the ordering of an ice cream cake. Ordered my daughter's birthday cake online and it couldn't have been easier. You can order their signature cakes or you could create your own, which I did. I ordered the small cake which is supposed to be for 8 people; with generous pieces, I think you can get 6 slices, so 8 seems reasonable. Because it was soo hot outside and we had a 30 minute or more ride home, we ate it in the store. Tip: If you decide to eat in the store, please bring a heavy duty knife. I brought a cake cutting knife and it was like cutting ice with a butter knife ugh. They were kind enough to let me borrow a heavy spatula which worked. After sawing thru.. the ice cream cake was delicious. I ordered a vanilla cake with cake batter ice cream with M&Ms and gummy bears, vanilla icing, Oreos on top and sprinkles on the side. The M&Ms and gummy bear were sporadic which was just right in my opinion. The writing was ok, so if you want something special and extra fancy get over it, it's not happening. It's just like people, it's more important what's on the inside, than outside! Would definitely order again! read more

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This is by far the best Cold Stone Creamery I have ever been to! The team that was working there was incredibly kind and fun. You can tell when people enjoy what they are doing and when they all get along, and this team had that. They were such a blast and made it feel like I was going into a local ice cream shop. I can't wait to go back. read more

Worst ice cream experience i've ever had! People weren't nice. Waited in line for 45 minutes at least. Then when we finally got up to the counter watched the lady at the counter go on her phone didn't bother to even look at us. Everyone else standing around talking while there are at least 5 plus customers in line behind us. It was a problem to even ask for the stuff we needed. Only thing i asked for was a lid. I will not be going back ever again!! read more

I ordered an ice cream with whipped cream, Reese cups, brownie bites, and PB sauce. Did not receive any of these things. I received Oreos and chocolate chips instead. By the time I realized I was already home. I was charged for all these items and got none of them. I think they just didn't have the ingredients and threw a bunch of random crap together because how do you mess up an order that badly?... Ice cream was also extremely melted and I got there right at pick up time and only live a few mins away. Not ordering from here again until I'm able to go inside and watch my order being prepared. read more

Very friendly staff. They had us in and out in no time. This was my third time here and on each occasion the ice cream was consistent. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

I can't believe I waited 2 hours for Cold Soup the wrong cold soup at that . Don't order through Uber eats read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

Had to leave! 2 young ladies swinging those long ass ponytails around, like it's No Problem. While they're mixing the creamy delights. Nothings bugs me more than ALL THE HAIR flying around. It ONLY TAKES 1 in your food To Ruin You forever read more

Love these folk. First of all, one of the very few places that has frozen yogurt birthday cakes for the lactose intolerant crowd. Excellent customer service to boot. And then, during the foot of snow that came out of the blue (two to three inches forecasted), they kept the store open especially for me and called me to tell me so. Lucky for all, I had supposed they were thinking about closing early since the snow kept on coming down and was only a block away. Hats off to their customer service. And besides, an awesome product. read more

Typical good Cold Stone ice cream. Totally jammed late on a Sunday night. Seems like a nice crew working.

I don't go to Cold Stone often, but when I do, I get birthday cake remix. The staff took my order, they were cordial, not memorable. She took my order and before I could even put my credit card away, she had left me to go in the back. There was only one other family here. I would go again though for the ice cream! read more

This is single-handedly the worst cold stone I have ever been too. The customer service was horrible, the ladies inside insisted that only one person could make ice cream for our family of 7. They were openly rude even though we arrived an hour before closing. Our first order was placed a good 45 minutes before our last was finished. I would look for a different location or ice cream place instead of this location read more

Plenty of parking in the lot--at least right now--especially with a number of closed businesses around. Great ice cream with lots of yummy options. Types of offerings change frequently which can be both good and bad. Wait times can be long with just a few customers in front of you. Definitely on the expensive side but is a great place to buy cakes or cones for a special occasion. read more

This place has been here for a while, but this was my first trip here. We all ordered some sort of ice cream with the sweet cream flavor. It was nice that it was open until 10 pm. Ice cream was good but three medium ice creams with toppings was $18.00. A bit of sticker shock loses one star for me. Two of us ordered cups and one a cone. We got three cups. The server seemed tired if us asking questions (the place is clearly staffed with high school types) - first time here for us so we had a few. read more

I ordered May 18 a delivery order It took well over 2 hours for my order to be picked up & delivered to my house Postmates is who delivered it even tho when I called the store they said there delivery goes through Grubhub Once my order finally arrived I was missing an item I order 5 ice creams ( 2 pints & 3 quarts) I only received 2 quarts. read more

I am a fan of Cold Stone. The ice cream is great and the combinations with toppings are limitless. Try the birthday cake ice cream with pie crust as the topping - pretty amazing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Springfield, Pennsylvania

Why did it take me so long to find this place? I guess because I am the biggest Soft Serve Fan I know. Well I was surfing Instagram (or scrolling I guess) and came across a pic of their ice cream cupcakes that I had to have and that started my love affair with Cold Stone. I went there looking for the ice cream cupcakes, but once I found out that they didn't sell them individually I was disappointed, as I wasn't sure if I would like them, they weren't as big as I thought and the six pack was $12.99 Good News: I saw a plethora of other tasty desserts! Ohhhh yummy in my tummy. I tried the Lava Cake with Ice cream and whip cream and it was heaven in my mouth. I was soooo warm and the ice cream was so good and even the chocolate shavings were delish! I am not a big fan of cake but darn it that cake was so good I wanted to return the very next day for seconds. My husband had the cookie and ice cream thing and he was done before I was even halfway done. Prices can be expensive depending on what you expect to pay for ice cream, but well worth it. I didn't regret it. Has a seating area and the menu choices are made to order right in front of you. The menu is very "diverse" and the employees are nice. A tip: you can get a regular size waffle cone (we didn't know this as this was our first time). I will return again and again and again! read more

Was there a couple of days again. Young ladies did not speak upon entering the shop. It wasn't crowded, looked my family in the face and went back to cleaning up, while the other continued to take her time with the customer before me. Told the blonde with glasses three times what we wanted. She had an attitude. She did not fill the waffle cup up the the ice cream mixture like they're suppose to. Both waffle cups were made sloppy. I've always like the shop, don't know if I will return. read more

I often visit this store, but this was the first time ordering half gallons or pints. They containers be the half gallon or pints were not filled to the top. The half gallon was short at least a pint of ice cream. I live at least 10 miles away and was not about to make the drive again. read more

Never been to this location before today. I have nothing bad to say! Cookie doughn't you want some.... if you are a chocolate chip cookie dough kind of person, you NEED to try this, and when they are making it, ask for an extra piece of cookie dough! read more

This place is always a good experience! My friend Lauren and I came here for ice cream after dinner and were very happy with the service! All though there were many guests inside the line went very quick. Our receipt says Ashley H but everyone working was extremely nice! read more

Ordered via DoorDash but they canceled because the employees at Cold Stone refused to make my order apparently. I had one driver wait 20 minutes at the restaurant for my order but they never started it so he left and a SECOND driver was assigned, waited ANOTHER 20 minutes, and still no order from Cold Stone. Both drivers had to cancel. I called Cold Stone to see what happened and they said they were busy and the driver didn't feel like waiting. Um yeah, I wouldn't want to wait 40 minutes for icecream either!! No way was Cold Stone THAT busy on a winter weeknight where my order was never even started after 40 mins. BS. read more

It has been so many times when the young kids that work at the Cold Stone in Springfield were very rude and unprofessional, It's a shame because there ice cream is great but the waiting time just to get a small ice cream is outrageous. They take forever just to make a small little ice cream. read more

What can you say about this place? The ice cream is awesome and sure it's a little on the expensive side but it's worth it! Curbside pick up on a Friday night at 8pm was busy but quick... They work pretty quick getting the orders out the door. Use the website and pre pay... It will make your night read more

They were jumping tonight and did a fantastic job. I messed up the order and when I called to see if they could correct it. "No problem " even though they were crazy busy. Order was perfect and delicious. Thanks for the great service. read more

Came about a month ago. Bad management and hairy ice cream. I get that times are tough right now but the staff is extremely rude.

Walked in. No one ever speaks, and there is no excuse because it's always empty. It smells HORRIBLE like bad milk. I'd rather pick up a pint then spend a dime on this place. read more

I usually love ColdStone. When i visited this location recently, if there is a lot of people waiting they have ropes impose but they're not set up for customers to form a line so people just stand in groups and you can't tell if they're in line and you shouldn't have to walk around the store asking every single person if they're in line or not the employees seem to be more worried about socializing with each other then getting anyone any ice cream I ordered three ice cream's with lids to take home to my family and two out of the three had hairs in them very disappointed read more