The owner is very accommodating. He has met me at the airport and let me leave my rental car at…read morethe airport. I'm coming back to Rapid the end of this month and plan on renting from Casey again!!

These guys were great!! We were in town on a motorcycle when a snowstorm came through. Casey's…read morerented us a little VW Jetta for the day! It was awesome to get to still see the Black Hills and stay warm!

I came in looking to rent a car and even took an uber here from my hotel so I could do a day trip…read moreto Mt. Rushmore. Unfortunately, when I got there I was informed that they were all out of rentals for the day. No bueno for me! Despite lacking in inventory the ladies were very nice and gave me a list of other rental car businesses near by. She really recommended Black Hills car rental. I asked her if it was walkable and then she offered to drive me over there! I thought that was so kind of her. It definitely saved me another uber ride. She dropped me off there and everything worked out great. Although I can't vouch for the cars they provide I can definitely vouch for the service they offer! Thanks ladies!

Friendly customer service and rental process and rental itself was greate. However, I feel I was…read morescammed after renting a vehicle having declined their overpriced inhouse insurance. A month or so after the rental, I received a letter with a $1k+ bill for full windshield replacement for a rock chip, with pictures that were inconclusive. The way I was responded to leads me to believe this may be a common activity for this particular location to overcharge and replace over fix, resulting in unreasonable charges. Do they replace the entire fender when you get a scratch?

We needed a rental when we came to visit Mt Rushmore…read more This place was quick, efficient and had good offerings. We had a brand new SUV. Service was 5/5.

Do not rent from here!!! They are a franchisee of Hertz, so Hertz won't help. They have low…read morerates, but if you choose to forego their rental damage coverage they will send a collection company (PurCo Fleet Services) after you for $500-$1000, claiming damages to the vehicle. It's a racket and scam with a years long history. Don't make my mistake!

Great customer service, decent pricing, and easy to access. It's was a bit odd on the return, with…read moreno designated return spots - that seemed wrong but, 2 loops convinced us that we were doing it right. Another great enterprise experience!

Just wanted to let you know that I really received excellent customer service from a great employee…read morewith Enterprise.  Madison is the greatest happiest employee I've ever encountered with and truly made my day. Thanks for the great service from Madison

I would give zero stars if I could. Richard is the worst customer service representative I've ever…read moreencountered had in my life- truly, and not an exaggeration. Please, rethink your hiring approach Budget. Zero empathy, compassion or help in a very stressful family situation with a flat tire on top of it. Submitted a report to customer service and never heard back from the company. Called the managers card to speak with him and guess who picks up the phone? Yup, Richard. Answered the survey that was emailed to me after my trip and the manager emailed me to apologize but never heard from him again. I will never rent from this company nor recommend them to anyone. I was just a number and dollar signs.

I am assisting an employee with a claim filed by this company for hail damage that did not occur…read morewhile she had the car. They sent pictures as evidence, which was pictures of the car with circles drawn on the picture, but there is no damage depicted in the picture. Our employee has no reason to challenge this claim because if it were legitimate, it would be paid by the company with no expense to her personally with no repercussions to her. But, as a matter of principal--this damage did not occur during her rental of the car--she has reached out to the company's risk management department for assistance defending the claim. We have weather reports that show there were no hail storms, but their response is that there are often microburst storms that are not logged on weather reports. Beware if you rent from this company and take lots of pictures of the car before you take possession and when you return it. They will attempt to make money on false damage claims or attribute damage to you that did not occur during your possession!

We picked up a 2022 Dodge Durango for a week at the Hilton in downtown Rapid City. The car had a…read morefull tank of gas and looked somewhat clean on the inside and out. The windows are tinted so you can't see in and a full-size spare tire is underneath the vehicle. It was a comfortable SUV to drive. Once we started driving, we realized that the battery in the fob needed to be replaced. We pulled into a Avis and they replaced the battery for us. The car was fine for the week..

Great Avis location! They are very thorough and organized! Everything was explained in detailed and…read moreeven the process for returning before hours of opening.

They rented me an older model Van with some option that did not work. Halfway through my week, a…read moretruck hit the van in back while the van was parked. I immediately notified them And my insurance. They offered no help or substitute vehicle. They took my deductible payment and my insurance repaired their vehicle at the place they chose. They initially told me that was good and thanks for early reporting as it helped them in all ways. Months later they wanted me to pay an additional $2400 for loss of use in addition to the repairs For something I had no control over. They are definitely trying to take advantage of their customers. Yes they talked a nice game but ultimately they are not trying neither helpful like a real rental care agency or fair. My insurance company says they have paid claims all over and never had any agency try to make this claim.

From the owner: established in 2017read more

So fun!! Very helpful and accommodating. We rented a Ford Bronco. They brought it to our campsite…read morein a timely manner. Great communication . They have outback's, Jeeps, bronco's. I would rent with them again.

Could not have been more pleased with the service, the vehicle, or the kindness/advice of the…read moreowners. They even brought the vehicle to us so we didnt have to move our RV and park it in town. They made the trip through the black hills amazing and lots of fun!