Ate here for lunch, make sure you bring a hearty appetite. Serve you enough food to feed a third world nation. The meat was tender and fell off the ribs. Moderately priced for a chain restaurant but worth it. read more

We came 40 min before closing time and it was really busy - on a Wednesday. They are offering a free kids meal with each adult meal purchase from 5-8p which perhaps was why. The seating on the benches is hard wood with no padding but there is plenty of seating. You pick your seat and they bring your meal to you at your table. There's a self serve drink area at the back of the restaurant too with coke products and a whole slew of iced teas. The BBQ sauce options are limited but tasty and zingy. Super pricey for what they have to offer and they take a long time to prepare a "fresh" burger (15-20 minutes). The jalapeño cheese sticks are spicy and super delish though and a must try! read more

Ordered delivery and the ribs were hot and soooo good! The bean were fantastic as well as the rest of the meal. Would definitely order from here again next time when we're in town! read more

Shane's Rib Shack has been a longtime tenet of Westgate, but despite all the events I've been to at Jobing.com Arena and University of Phoenix Stadium in the last several years, I actually have not eaten there. That finally changed before yesterday's Coyotes game. Shane's is what it is. Fast food Barbecue. Not the best food I've ever had, but certainly not something that would regret. The "Big Dad" is a nice big pile of barbecue pork between two big slices ofTexas Toast. I really didn't care for the buttery taste of the toast, but the pork itself was very flavorful, and shane's "secret" sauce is wonderful. It has a sweet flavor with a slight kick. As a regular combo, it's about $8 for the sandwich plus a side and a drink. I had the potato salad which was just okay, and decided to try their sweet tea. If you love sweet tea, you'll probably really love Shane's. If you're like me who poured my drink "half and half" (with a ratio closer to 60% unsweetened and 40% sweetened) and still felt that it was way too sweet, I'd recommend you steer clear. Shane's is good stop before heading to an event at the stadium or arena. Or somewhere to eat before or after hitting up a movie at the AMC. But like everything else in Westgate, I wouldn't recommend it as something to go out of your way to try. read more

It's hockey season again, which means time to eat at the Westgate mall and specifically Shanes! I ordered the pork platter and sides. The plate came to me within a few minutes. There was a huge portion of pork. I usually have no trouble putting down food, but this was a bit of struggle. I went with beans and mac and cheese. Both sides were good and warm. The only disappointing part of the meal was the texas toast. The toast was subpar. It tasted like a piece of regular toast. Nothing to it. That's not texas toast! Overall, Shanes is still a place I will stop by when I hit a hockey game and indulge in some good BBQ or chicken tenders. read more

Not the best option because they do lack a certain quality in their menu options and their food is a bit salty, but the price is right and the meat is fresh. The barbecue can definitely be improved. Something is off with the sauce. However, the service was positive & helpful. Very patient when you don't know what to order. Lunch specials found here also! read more

Good food for the price. The ribs are good. They make 4 different kinds of BBQ sauce including a very tangy vinegar based sauce that works real well on pork. I also had the Brunswick stew. If you've never had Brunswick stew it's a southeastern Georgia classic. I'll go back when I'm in the area and I have run out of my own BBQ in my freezer. The problem with making my own BBQ is that I have trouble finding a restaurant that makes BBQ as good as mine. read more

Went to other BBQ places around the area. This place has a sampler platter good enough for 2 people. When you order Ribs you get more meat than bone not like other places who have it the other way around. It's a little on the expensive side but the portions make up for it. The staff is friendly, tables and booths are cleaned frequently. read more

Went to Shane's on Saturday after the touch-a-truck event and orders food originally to eat-in but I asked our order to be changed to go @ 1:15pm. Waited and the food arrived and we left. We got home a 20 minutes later, noticed that one of sandwiches is missing... I tried calling the number on the receipt and all I got was voicemail and not a call back. I tried a number of different times and still no answer. So based just on that, I am giving a poor rating Feedback on the children's chicken tenders, they are way way to big for a toddler to eat and stringy. They need to be half the size or a nugget. read more

Customer service on the front end does not compensate or make up for it on the back end. Food sitting on a not so warming rack in the back also doesn't cut it. I'm sure there are times when service isn't so bad, but if I am wrong. The two gentleman complaining about service that day, wouldn't have been there at the front counter for all to see! No warming table. I would agree. read more

Only reason I'm giving 1 star is the customer service. Someone needs to tell the staff what that is. 1st it's not standing behind the counter talking while there is a long line outside the door 2nd it's having 1 register open yet again u have 3 people just standing behind the front counter talking. 2nd I don't think the staff knows how to smile none of them cracked a smile even the manager on duty had a grump face. 3RD AND THE FINAL STRAW after waiting in line for 30+ minutes get to the counter then they tell us our food will take 45 minutes to come out wish they would of told us that before and they still had a line out the door no apology was given by the manager his excuse I just got here ok and your point is!? This is the 2nd time they just don't know how to handle events read more

Received the wrong order, and wasn't able to get a refund for the item wrong. I would have to drive there and return the food which is a 20 min drive and isn't worth it. Good food but bad service. read more

I'm super happy for this place to accept and fulfill my order. It was the last order of the night and they waited until we arrived! I appreciate the efforts!!! read more

Food was good, but it took double the time for our two other guests to get their food vs ours. Husband and I went ahead and ate without waiting because we had to swap our baby back and forth since they don't let you use any high chairs due to covid. Covid somehow stays away from the booths and chairs that adults sit in, but the stack of high chairs in the corner that we can all see must have covid. So, I guess it's all for the greater good. Definitely will not be returning. 2 stars because of the food. read more

Loved it. Ribs are awesome. Chicken tenders are nice and crispy not hard crispy. Everything is huge. They have a banana pudding I wants able to tried because I was too full after eating their sampler. Kids are free on Wednesday so that's another pro. If you like bbq I truly recommend this place read more

I don't usually bother rating chain or franchise restaurants as they're so variable, even from day to day, and I really wonder how much effect a review here has on a giant chain. You shouldn't really expect highest quality food or service from a chain restaurant located in a destination entertainment complex, as this one is. Chains (franchised in this case) aren't going to be able to consistently match the intangibles that a dedicated mom and pop brings, and the employees are very aware - in spite of even the best manager - that guests are more likely to only be there one time and there are few 'regulars' to complain to an owner. Having said that, I found this place to be better than its current 3 star rating, but not overwhelmingly so. I ordered ribs, which were meaty and tender. The sauce wasn't memorable and the spicy version really wasn't (spicy or memorable.) The cole slaw was creamy and very tasty, the potato salad almost as creamy and very tasty also, which I appreciated, and the portion sizes were fine. My order took a little more than 20 minutes to come out, which is really a little longer than I thought it should take given that it was at 4:30, 110 degrees out, and thus the place was near empty. Not the end of the world, though. The place is a 'walk to', as it's in one of those centers where parking is on the periphery with all the shops and restaurants in the center, an outdoor entertainment mall. Expect a lot of kids as it's probably dad's only chance to get something with a hunk of meat in it while mom and the kids shop/play/sight see. read more

Shane's rib shack is super good, staff is friendly, service is great and the atmosphere is super dope. I order their shanic combo and it by far is the best burger I've had in a while. I definitely would recommend this place to anyone that is looking for some good food! read more

I went in and ordered a pretty big order and I specifically ordered mango habanero traditional wings, They hand me the Bag and i drive 25 min home only to realize I got boneless.i payed for traditional and I understand they are more expensive, and now I'm upset because if it was the same price it's all cool but I payed more. They've always had Horrible service and are a bit over priced but it was worth it (drive time) well not anymore. read more

Had a great meal. Huge portions. Great value. If you can't find a bbq sauce that you like your crazy. They have over 17 different sauces. Definitely recommend. read more

Shane's Rib Shack - Bbq pork baked potato and side salad - Barbeque Near Me - Glendale, Arizona

If I could I would give more than just 5 stars! Prices are decent for what you get, the place is just a tad bit small but other than that Shane's rib shack has got to be so far the best ribs! Very saucy, juicy, but tender as well. The service is very quick, attentive, and super sweet. I recommend this place to everyone including families with kids! read more

Shane's Rib Shack - 2 full ribs, shack samplers, 6 sides, boneless wings, and cherry cobler - Barbeque Near Me - Glendale, Arizona

Food is really good. Large portions. Kinda disturbing nobody has hair nets nor hair pulled up. read more

Ordered carry out. They got my order wrong and the food was so cold and soggy. I understand when you get take out your food isn't as fresh but this tasted like it came straight from the fridge and was microwaved for 30 second. No flavor, soggy fries and bread. read more

Blech, I love good bbq, this is not the place. The sauces taste like a bunch of seasonings mixed into water, very powdery feel in your mouth. The mac and cheese was pretty well...ok. Edible food but I would not pay for it. read more

I ordered food to go , employees were polite and helpful , bit pricey, could have had some more fries but overall I do like their food .

Awesome ribs, meat fell right off the bone. Sweet potato fries and steamy hot corn on the cob rounded out a great lunch. Friendly service and it was fast too! read more

I see a lot of bad reviews of Shane's, but I can not deny that this guy is a fan. For being kind of a quick sit down joint I have always had a good experience. I have no complaints about the food but the service at times could be a little quicker. The decor fits the food and seating fits for a place that provides in and out dining. My daughter and I stopped by while in the area and she ordered the pork sandwich with fries and I got the pork plate with cole slaw and fries. Both of us enjoyed our pork and to me, it is always a solid dish to get here. We both thought the fries were fine but nothing to write home about. My daughter would not try the slaw (shocking , right?) but I thought it was good. We both are big sauce fans and were very happy to see four different barbecue sauces to choose from. Overall, a good food option in westgate area that will not break the bank and provides good food. read more

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Walked in and waited in line for maybe 3 minutes with only a few people ahead of us. As soon as we walk up to the counter to order, the person waiting behind us (we were the only people in line aside from him) asked why he had to wait in line to pay when he did a call-in order. So she ignored us, when we were right in front of the counter about to order and helped him pay out. Then another person who had just walked in behind him asked if she could pay for hers too. So the cashier took her order too, while still ignoring us. Then we did finally get to say our order and she had no life in her face. Given none of this took long but she didn't even ask before letting the other customers jump in front of us when we were standing right there ready to order and pay. Overall the food here is great. We shared a plate of bbq pork nachos. They were awesome, customer service not so much :/ read more

Never Again. I have had Shane's at least four times and I have to say the last two times my food was awful. I thought maybe the last time was because I went outside my norm. But then today I order my norm. and my food was a tragic nightmare. My food was certainly old, It tasted like it was cooked two days ago and reheated. My ribs were hard and dark on the inside, and my chicken was rubbery and super charred as well. I could not even eat my dinner, the beans and slaw was fine thoough. After two strike outs with Shane's they will not get anymore of my business. read more

Excellent service and very high quality food and portion for the 9 dollars I was charged for my meal- would definitely recommend! read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

This is definitely one of my favorite places I can go to eat. Any time any day you name it I can eat shanes. I am inlove with you hot wings and fries are just incredible. read more

So bad! Don't even try it! Takes soooo long and when you finally get it it's cold and old! So dissatisfied and disappointed I will never come back! All four of us were ripped off, $40 i should have just burned. read more

I Have called multiple different occasions and have request to make an order so I can just drive there and pick it up and every single time I've called they say they're computer is "down" and they can't take order telephonically which is a damn lie it's been every single occasion for the past couple of months on different days and they continue to make excesses. Not only do they have horrible customer service but they overall have incompetent workers they hire people who look like they are 12 or 13 years old and the line is so long all the way outside and they take their sweet time to take customers orders and chat with co-workers. Horrible location will never go back to them will continue going to the one in Happy Valley it's worth the drive. read more

This is absolutely my favorite place to grab a bite, I always get great service and delicious food. Thank you team at rib shack the tenders and wings are awesome !!!!! read more

Did I mention great costumer service and great ribs... This is their specialty and I like it :) read more

Shane's Rib Shack - :) nice - Barbeque Near Me - Glendale, Arizona

texas toast with bbq brisket or bbq pulled pork.. choice of side: mac and cheese. fries. baked beans. fried okra. corn on the cob. oh the heartburn. oh the delicious heartburn. no jokes, this place is great. they have free wifi, too. my inner nerd was greasy and pleased. read more

Total negative! Wouldnt take my groupon. Just lost 4 customers in line... we have our vouchers that is proof of payment its not our fault you dont have your stuff straight! Dont sell a groupon if youre not ready to take them. Used to be a regular now I'm never going back... read more

Food is great but awful service experience! OWNER made me feel like crap for pointing out 2 cash registers may help them... AND 1/2 an hour later when I hadn't rec'd my food yet! She needs training! read more

I have been here a few times trying to give them 2nd, 3rd, 4th,.... chances but it never got better :( if it went any direction it is getting worst. The food itself is ok but when it comes to service or the restaurant it is embarrassing. The restrooms smell like sewer (very bad). The owner she is not nice she is very rued. If you do go make sure you go to the bathroom before going to this place and make sure the owner is not working and it might be ok. read more

This isn't a rib shack this is a bomb shell waiting to explode awful service some times you don't get your chicken fully cooked to the fries coming out cold still and the worst of it is I've been going to this location for 6 years and every year it is declining. West gate should pull this establishment because this is what gives the place a bad rep. read more

Came here after purchasing a coupon from Groupon. $10 for $20 worth of food - not a bad deal, so thought about trying it out for the 1st time especially since the hubby and I love bbq. We were definitely not impressed though! I ordered the Smothered Pork sandwhich and the Mr. ordered the Shack Sample with ribs, pork and chicken tenders. My sandwhich was just average. The pork was decent, but the cole slaw smothered on top was way too dry! It was more like cabbage mix than actually slaw. When I think of "smoothered pork" I think of the food and sauce just dripping over the bun. Not in this case. My husband's chicken tenders were very meaty, but a bit dry and not very flavorful. Their shack sauce definitely helped to improve the flavor though. The only thing I liked from his plate was the ribs. The baked beans we had as a side were okay. Mac and cheese was disappointing. Like Andrea L. mentioned, tasted like school cafeteria food. Too bland. Fries were decent. I couldn't believe how packed this place was on a weekday night though. It must be the location convinience, having a theatre and arena nearby. I can't imagine people honestly being there for the food. Save your $ and bbq cravings and go to Fritzi's on Dysart! Even Honey Bears beats this - easy! read more