Ambience is very dark. They have TVs, but the aren't on. When we came in around noon, the sign was turned to closed. We had to ask of they were open and the employees laughed at us and said yes... so I turned the sign for then. They had 2 employees sitting on the counter and 2 messing around on their phone, so not really a good look when coming in. The place was very clean, so that was nice. I don't feel the food is worth the price, my son and I spent almost 40$ on 2 orders of tenders, fries and a drink. My 11 year old said, "the meat isn't very flavorful" which, it is not. Last time I came here they had some salt or other seasoning with their tenders, this time, nothing was on them. You do have the option to toss them in a rub or BBQ, but I remember them being better before and didn't think it was necessary. Note to everyone, it is. Overall, I probably won't be back given there are better options for a better price with employees not sitting on counter tops. read more

Shane's Rib Shack - Chicken tenders - Barbeque Near Me - Glendale, Arizona

I was wholly and totally disappointed! I will say it's not the worst barbecue I've ever had but it is definitely close. I ordered a full slab with baked beans and fries. As soon as the plate landed in front of me I could tell those ribs were not from a grill! I told the person I was with these ribs were boiled and put in the oven. As soon as I cut into it I could tell I was correct! There was absolutely no smoke on those ribs! Very much a waste of money! The sauce is mid at best. The baked beans looked like they were straight out of a can and they tasted like it. The french fries were OK. The person taking your order is very curmudgeon. While he wasn't a complete asshole, he was definitely borderline! For them to say that they are Southern barbecue is an insult to the south! read more

This was the worst place to eat at in Glendale.Id rather go to a tourture chamber during ww2 than to eat here the water "cups" were cones and the cashier/waiter was a total dooche and the chicken tenders were frozen Tyson ones from Walmart.The wings were terrible and had no sauce on them. read more

Ribs are too sweet ... sour and sweet like that sauce from McDonald's. Drinks are 4-5 for a small had to go next door to get a medium size drink for $3. Mac and cheese was from those Kraft boxes that u microwave. Horrible read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

The restaurant was chill but the tenders were cold, the wings had no sauce, the cashier was a doosh, and the water cups were come. I would not recommend unless you want mediocre food. read more

Came in because I had a gift card and had the gift card out while I was ordering. The first girl took the card and asked another girl how to run a gift card and she told her this location does not accept gift cards. Really the only reason I came here because the food has steadily declined. Got the order of wings with a mini cup of blue cheese. Gotta get rid of this gift card at another location and hopefully be done with this place. read more

Service and food is terrible! I ordered a shack fries with extra chicken and I got whatever came out the trash because the food wasn't even hot. The sandwich wasn't what I ordered and they got mad at me for it because I signed after they served but they just pushed all the chicken on the opening side and the rest of the space was the three ranches I ordered. Horrible service and atmosphere. I seen roaches by the soda machines but never judged because the food has been good until general manager Jason turned up. Needs improvement. read more

Shane's Rib Shack - Food looks chewed and there is no sauces anywhere besides the paper. Cheese is still on top melted - Barbeque Near Me - Glendale, Arizona

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Came in the 4th of July and The fries in my order were overly salty, the buffalo sauce was unbearably sour. Me and my significant other didn't even finish the meal it was very disappointing and very lackluster on representation. read more

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The food was horrible. Appeared to be frozen and just nuked. The man at the front looked irritated that we asked any questions of him regarding the menu. I am NOT going back. read more

This was my son's favorite bbq place in Charlotte, NC. He would eat there every time he came to visit. And every time I went there I would buy a few bottles of bbq sauce to bring home to CA. Eventually, that location closed but my son is still ordering the bbq sauce online. Imagine how happy he was when he saw there was a location in AZ. Of course we went while we were in town for the World Baseball Classic. I ordered my usual pulled pork salad. Unfortunately, they only had ranch or blue cheese for salad dressing. My son ordered the Big dad sandwich which is pulled pork on Texas toast. The pulled pork was really good and lean. The employees were helpful but one seemed to either be new or not knowledgeable when we asked for bbq sauce she was confused as to what kind they had. We also tried to buy the bottles of bbq sauce like we did in NC but we're told they didn't have any. read more

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Ordered pork plate w/ 2 sides. Chopped pork was stringy & greasy. Fries hot & crisp. Beans average. Peach cobbler tasted like the school cafeteria made it. First timer to this location but won't return. read more

I am not sure why they wouldn't have 5 stars because the meal that I had was awesome!!! The ribs were perfectly seasoned and fell off of of the bone. The pulled chicken was perfect in texture and went well with the slice of toast. The sweet potato French fries were and so was the fried okra. I loved that they had pink lemonade which is my favorite drink. The portion of food was actually a nice portion. The prices are just like everywhere else... everyone is going up! ($25 for my meal) The staff were all nice and very patient. The food came out in a reasonable amount of time considering the SuperBowl lines . The location in the outdoor mall was easy to locate as long as, you remembered the street that it's located on. There's plenty of parking on a normal day to this mall but during events it can be a little tough to find parking. I'll return someday when I'm in the area. I recommend stopping and trying it for yourself! read more

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My wife and I moved to Arizona back in June. We had an apartment next door to Westgate and we are disappointed we didn't try Shane's before we bought our home in Verrado. We have eaten here twice, once before a Cardinal game and again this evening. The food gets an A+, the buffalo chicken fries I think they are called are amazing. My wife has had the pulled chicken both times are has really enjoyed it both times. I had the brisket sandwich the first time which was real good. Tonight I had the spicy chicken sandwich which was real good as well. Both visits the staff was super friendly. They were appreciative of our business and made us feel welcome. We are Cardinals season ticket holders so this will be our new pre game meal spot. Great job team. read more

Shane's is so good. I've been coming to this restaurant since it has opened years ago. The food always comes out hot and perfect. The service is great. The place is always clean. Definitely recommend coming here if u want great bbq food or bomb wings. read more

Super underrated spot! Great experience overall. The host was awesome--super friendly and made us feel really welcome. The food was delicious and came out perfectly. They had the jams playing and made the ambiance 10/10. Definitely a place I'd come back to and recommend to others. read more

Stopped in to eat after going to the movies. Everything we ordered was great. The portions are hearty and we should have shared. But we're looking forward to leftovers. read more

I went in October 24 for dinner. The brisket was really good also I really liked the fried okra. Service was good too, friendly and attentive. read more

Shane's Rib Shack - Brisket plate, Corn on the cob, fried okra. It was really good and enough food for two people. - Barbeque Near Me - Glendale, Arizona

I tried a burger (can't find an updated menu with the name of it) with a side of fries. The burger was noticeably hefty, most of the weight coming from the huge patty which was a nice surprise. The one downside might be that because it was so big, it didn't have enough structural integrity to hold up and the beef was a little crumbly. The flavors were still nice and the beef patty was juicy. The beef patty was smothered in ranch and topped with shrunk down, but crispy bacon. Lettuce, onions, pickles, and a tomato came on the side to use up to your discretion. The fries were great, no complaints there. If you're ordering any burger, beware they will be a bit of a wait, around 20-25 minutes which they do notify you of at the register. The dining room had a few tables that were left dirty with no one coming to clean them up for the stay. In the end, Shane's is a decent option for casual dining if you're in the Westgate area. read more

my husband placed a pick up order for 0708, I came in at 7:07 knowing I'll probably have to wait a couple minutes, visibly 30 weeks pregnant. They made me wait 22 minutes to receive my food after the time for pick up. I am a habitual takeout order here and I'm extremely disappointed at the quality of care I received today. read more

my and my friends were wanting to try something new and try the wings. we walk in the girl at the front blonde , young lady couldn't have been meaner . idk if it's bc of our age or race ? but service was bad. I was hoping for good food but my friend who ordered first got her food last and they gave me 5 fries very disappointed and im not satisfied. the service was not good and they were treating everyone else like normal people but not us. very werid. only good thing was the baddie that was working in the kitchen . read more

I hadn't had this place in years, so when I had the opportunity to try it again I was like yeah sure sounds good, plus they had cobbler. When I say it was so bad our appetites were ruined I'm not over exaggerating. My friend got the chicken nachos, and the chicken was cold and the sauce was just awful. I got the sampler, and the ribs (it comes with 3) were the size of a like a burger patty from a fast food place, the pulled pork was tolerable but cold, the chicken tenders were fresh, but they still didn't taste all that good. I'm 80% sure the Mac n cheese is the same one El Pollo Loco uses, the coleslaw was absolutely awful. It tasted sour and just overall unpleasant. The cobbler - both thankfully were warm, but that still didn't help. The peach one was so hot the styrofoam bowl it was in started to melt, and it was mostly cobbler with barely any peach, and didn't taste like anything. The apple cobblers dough was raw, and overall just didn't taste all that great. If you want to waste your money just head over to the casino and put it in a slot machine because we maybe ate 4-5 small bites before giving up on the food. read more

I met a friend for dinner here. We both ordered the sampler platter. My ribs Were tough and overcooked. The flavor was marginal. Was really disappointed at the ribs. The other meats were just ok. I wouldn't go back To this place based on the meat taste, Presentation. The staff on the other hand were very good. I always say it's best to make your own choices foodwise. I would recommend you try This place for yourself. It was packed So maybe my particular platter was the Odd one. Enjoy. read more

I've never been this disappointed with a wing spot food made me sick to my stomach not only did they get my order wrong but they took a complete hour to give me wings I ordered asked a gentleman there if he knew any updates on my wings and didn't even go check on my order just took a guess on what was going on also gave me attitude and said it should be ready in 10 minutes and walked away with a attitude, as soon as I got my food it was cold fries tasted oily and old never going again really disappointed on how it's still going in business at such a good area makes west gate look bad read more

Tables were pretty dirty and so were the rest rooms. I ordered traditional wings in spicy Teriyaki and the wings were very meaty and cooked well, but they were served in a tray that was completely full of the sauce. The wings were floating in a layer of sauce that filled the tray to 3/4". I went through about 10 paper towels trying to keep the sauce off of me. It felt like someone was having a bad day read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Not bad food at all. But guy at the counter has the real aura of a jerk. The atmosphere is good and the weather made it great to eat outside and relax. They serve burgers as well as bbq but have NO mayo available for anything. They have every other sauce you can think of though. Not high priced. Not bad food. read more

When we got there, there was a great amount f people there already but we were still able to find a seat. We spent about $95 for a family of 5 and still had left overs. The ribs were delish. There was a gentlemen who helped take our order and my husband told him that we enjoyed everything. We are from out of town. I didn't think the place was too dark. We didn't receive any attitudes from employees either. I liked the spicy teriyaki sauce on the boneless wings. I would eat here again. I have one child with food allergies but we were able to order her plain corn on the cob. We are here visiting so I thought as our first place to try it was good. My kids asked for this instead of a steak dinner lol. read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

After waiting 30 minutes for a chicken sandwich, these three employees sat on their phones while my to-go order sat on the counter for 2 minutes. I literally starting bagging my own food before they put their phones down. Toni - you can't learn when you're glued to your phone. I appreciate your response, but they literally sat there on their phones for 2 minutes before I started bagging my to-go box. They saw it placed on the counter, but continued to stare at their phones until I made a move. Perhaps an unannounced welfare check on your Westgate location would help you understand. read more

Shane's Rib Shack - Rude cashiers. - Barbeque Near Me - Glendale, Arizona

I am back baby! The sandwich today definitely did not disappoint, the fact that a free sandwich is loaded into the Shane's mobile app was clutch! The service today was outstanding great conversation. The restaurant was immaculate, and I've got a renewed faith in humankind. Please take solace in knowing that I have full confidence in this establishment once again and I plan to be back next year. read more

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We tried this place today for lunch and never thought it was possible for food to be this unappealing. It's just not good. The plate came with ribs, chicken tenders and chopped/shredded chicken with sides of coleslaw and Mac and cheese. The ribs were dry and tasted like propane. The chicken tenders were dry, rubbery and had no flavor to them. The chopped or shredded chicken was flavorless as well, even though the amount of sauce on it should have added some flavor to it. The mac and cheese tasted like generic fast food mac and cheese. The coleslaw tasted like it came from the prepackaged section at the WalMart deli area. The BBQ sauce was not very good. Even the toast was bad - how do you mess up toast? I would love to say something about the service and ambiance like Yelp is asking me to, but the food wasn't good to the point where it doesn't matter. Skip this place and go somewhere else. read more

Visiting AZ for business and came across this place. The line was out the door!. I ordered the ribs and they were falling off the bone. The sauce was delicious. read more

Shane's Rib Shack - BBQ Baby Back Ribs - Half Rack, Mac & Cheese and French Fries - Barbeque Near Me - Glendale, Arizona

Everyone was happy! Ordered ribs, wings, boneless wings, hot dog, and okra - nothing disappointed! Ribs were perfect; not too dry, not too wet and came right off the bone. Sauce - slappin! Finger licking! Too bad we don't have one in CA :/ read more

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I personally love the 10 boneless wings this is my usual order that I get either the barbecue or the mango habanero which usually it's not very spicy but lately it has been pretty spicy. The only thing I don't like is since it's around a stadium and when there's events it gets super packed and takes a while to get your order or to even get a parking but overall service is good. Another thing is I did run into a incident due to the Taylor swift concert and how packed it was I wanted to cancel my order but since it was already in the making you can't get a refund/cancel if your order is already being made you have to call before it gets made which I believe its impossible to know that mostly when it's busy read more

Nailed it. What does one do with a mountain of chicken salad? Disappointing. And FULL of flies. Spent entire meal shushing them off me, my drink and my MOCS ( mountain of chicken salad). Too many options in the area. Pick something else!! read more

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Don't eat here. It's definitely not worth it. My mother and I went here because we love bbq and ribs! The place looks cute and at first glance you think it looks like a good place. She got the nachos and I got the sausage plate. The chips for her nachos were stale a flavorless. The cheese for the nachos was the kind that tasted plastic-ky and out of the can. It was gross and made the nachos inedible. For the price, we were barely able to eat any. The sausage plate comes with two sides. I got Mac and cheese and the baked beans. Now, the sausage was alright but nothing special. It wasn't horrible. The Mac and cheese was plain and disappointing. The baked beans were flavorless. We left with barely eaten plates and unsatisfied stomachs. Id say just avoid it at all costs. Definitely not worth the money. read more

Food and service were pretty decent and they have A LOT of sauces to try with the wings/tenders. The pulled pork was good while the ribs and sides were just okay. The tenders were a bit dry but not too bad. Average to slightly above average meal overall. read more

Shane's Rib Shack - Shane's Sampler - Barbeque Near Me - Glendale, Arizona

This weekend I went by and Fries were old and cold . Wings were cold . White guy that works there not sure if he is owner always has attitude . Never going back . This restaurant should be on Gordon Ramsey kitchen night mares lol read more

Went to Shanes last night about 630pm, place was pretty empty there was about 6 people sitting at tables and no one else waiting in line. I had to wait for the Manger who was on the phone letting a member of staff know it was slow and not to come in. Once he finished the call I was greeted friendly. Started to make my order and mentioned the Groupon and was promptly told that the terms and conditions of the Groupon state no holidays. It was Valentines day. I asked when that became a holiday as the financial institutions and government employees all had to work. The Manager said Shanes sees this as a holiday as its on their calendar. To that I had a highlighted Groupon conditions thrust in my face. Well their terms and conditions state cannot be used on holidays. So I said it just says holidays and I asked again when did Valentines day become a holiday everyone had to work today. I cannot believe I was not the first this manager had to explain this today as he was clearly frustrated and replied with even less tact than before. Shanes see this as a holiday as it is on our calendar again thrusting the terms and conditions at me. No apology, no tact, just plain we dont want your business attitude. If any company hides behind terms and conditions rather than customer service that's a bad sign right there. At this point I said maybe Shanes should list the days it considers holidays on the terms and conditions so the rest of us understand. Seriously, my calendar lists St Patricks day, Bastile Day, Ramadan, Mexican Independence day, Kwanzaa, Passover, Channukah, Grandparents day there is always something listed on a calendar, not all are classified as 'holidays'. Guess that's why your EMPTY on this holiday dinner hour here is another Yelp regular you have lost. read more

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I received a take out order from Shane's Rib Shack and the ribs were amazing! Meaty ribs with a great sauce. The cold slaw was delicious and light. It's a must try for barbecue. read more

The service was not good at all at this place. I ordered a simple salad and the worker was giving me attitude for no reason. The salad was not that good for the long wait. The place was pretty clean but the lights were not too bright which made a the place look dark. read more

Good, quick BBQ Even though it's something of a BBQ fast food place, I like Shane's. The half-slab is a lot of food and two of their sauces are yummers. The meat doesn't have as much smoke favor, but is tasty and not fatty like some places. One cool aspect of Shane's is they have a number of options that appeal to our kiddos. They usually go for the breaded chicken tenders, but can also go for a simple cheeseburger or the Mac n' Cheese. Their pulled pork sandwich gets pretty good comments, as well. And my wife loves sweet tea, so it works that they have that. You can come across a person at the register who will not wow you. On balance though, service staff are usually cool. I've also seen Shane's at a community fund raiser event, so happy to support a business that tries to give back to the community. No all do. Definitely worth a visit... read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona