If you want to be shouted at on your property by an angry man who puts his face so close to yours…read moreyou can smell the nicotine on his breath, this is the company for you. We used this company for 7 years and I had to deal with a surly looking tech coming to my place each week and surprise invoices that were not line itemed to explain what the charges were for. There are other pool companies that service Sebastopol that provide friendlier service, better quality and value - you don't need to be held hostage by these people.

Roger's Pool & Spa Service Has given my family great service and care over the last 24 years. They…read morehave always been very amicable and willing to advise for us to self-help as a first option to any circumstance that we may encounter. They were patient and courteous which allowed me to solve many issues I ran across. Their pricing has always been very fair, and I can say in my own best interest. I am pleased to say, I have been able to complete nearly every situation myself, with the exception of a pool sweep installation which was handled by one of their top pool technicians. Their are truly honest and reputable, and I would recommend them to anyone needing any service for their pool.

After 3+ years we decided to move on from this company who did some service work without prior…read moreauthorization. The owner told us he 'assumed' we wanted the work done when we actually only wanted to get his take on what was wrong to plan on doing the work in the future. When we reached out to him to discuss he didn't even have the respect to respond to our concerns. In addition after reaching out about this issue his tech never showed up again to service without any notice. This company nickels and dimes you for every little thing. When I interviewed two new companies they both told me everything would be included (all chemicals) in their monthly charge. Might want to re-evaluate what you are getting.....

It's been real "peace of mind" having Sebastopol Pool provide monthly service. The owner (Don) is…read moreresponsive to any concerns, and you couldn't ask for a nicer guy than "Gabe" to see on a weekly basis. Overall, great customer service from a knowledgeable team.

Gary, was terrific to work with. He was timely and was able to help us work through a tricky…read moreelectrical issue. He also offered plenty of other helpful advice and is just a terrific person and pleasure to work with. I would highly recommend him for any spa repair work.

We called Gary for a problem with our HotSpring Prodigy that had been going on for almost 4 years…read more The authorized service department that we were stuck with while it was under warranty were unable to figure out what was wrong. Gary diagnosed the problem within about 20 minutes and then tenaciously did research to figure out how to fix it. He is prompt in returning calls and very professional and friendly. I couldn't recommend him more.

Larry is FANTASTIC! He is one of the VERY RARE professionals in the greater Santa Rosa area who…read morestill actually takes personal pride in his work. This is exemplified by his refusal to settle for this area's average mediocre service--his service always is excellent and he never leaves projects "partially" complete. When he takes on a protect it gets done correctly and completely and he is a wonderful person as well. Before I hired Pool Dudes, I already had tried Johnson Pools & Healdsburg Pool Services both of whom are scammers. My pool is salt water--this is the first pool I have ever owned--and I just assumed that because both companies were aware of this they would service the pool appropriately. Nope. Each just continued dumping chlorine into the pool which I later learned from a friend is absolutely NOT how a salt water pool is serviced. Johnson had even been the pool service company for the previous owners and had just taken the lazy way out (to avoid having to take out the salt water pool components and actually clean them) which left the 2 cleaning cells frozen and unable to work in the pool! Criminals!! When Larry got on the job, it took just about a week or two for him to repair what those two useless & LAZY other pool companies had destroyed and suddenly the salt water system was working perfectly. DO NOT WASTE YOUR TIME OR MONEY with "established" long running pool service providers!! Call Pool Dudes to get your pool needs taken care of. You will be SO happy you did!

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

Absolutely great service. Responsive, prompt and totally accommodating. Really thorough!read more

Our pool looks amazing! There's not a hint of chlorine when we swim. With all the trees around we…read moredidn't think it was possible to keep it up but Spa Dad & Son's does an amazing job.

Fantastic from start to finish. Thank you guys very much!…read more We needed a new control board and a few other items. Only reason it took a few day is because they had to order items and things take longer now. Overall they were responsive and super easy to work with and helped me understand my system better.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!