Great service, came on time. Driver did what he said he was going to do. Thank you!

Super disappointed, my insurance chose this company, four hours later we learn this company claimed we did not answer a call (we had no missed calls), so dropped the job. I went through insurance again and this company was selected again. Dispatch person told me they were on the way, I went to our vehicle to wait to give keys and instructions, they dropped the tow again. I am now 6 hours into waiting for a tow. My insurance then went with a different company. Super disappointing. read more

Dustin was very friendly and winched us out very quickly. Payment was easy. They are who the RMNP called.

Fantastic service, very professional, timely and they treated my car with care. The driver Chris was a great guy who was down to earth and did an excellent job. 10/10 would recommend and use again. read more

Who Geiko called out for me when I locked my keys in the car, while at Nordys for dinner! I did have an hour wait, BUT got lots done on my phone so went fast (dinner was over already). Kenneth was so friendly and kind about my rather dumb move of locking my keys in car, and was a super quick fix since a window was partially down. Thru the Geiko app all was taken care of, I received numerous texts about who was coming, ETA and was even able to track driver's arrival. Modern tech!!! Definitely recommend!!! read more

Fast to respond, especially since it was snowy and freezing cold today. Quick, efficient and polite. Would recommend!

I requested a tow to my auto shop since my jeep wouldn't start but they decided to tow it to their yard instead where it sat for 4 DAYS and kept giving me the run around. I literally had to threaten to call the police before they finally towed it to the shop. Absolutely ridiculous read more

Hope you bring a book and a snack cause you'll be sitting for hours on end. Car broke down on the highway and sat from 1230 pm (time shop received called) until they showed up at 435 pm. Was given a 90 min wait time and made several calls for an ETA and was told Arron was on his way 30 min at 230 pm. On way home he gets off an exit going east and told him I live farther north and west of the highway, but he says I have to go off my GPS. Once I get home 5 hrs later my wife asked some questions and he blamed our insurance company and even threatened to repo my car twice when she said they should not get paid for the service. Arron was a real jerk and provided the WROST service ever. Calling the shop to speak to the owner well he is all was outta town and they don't even know what they are doing there. read more

Ran my truck into a ditch during work causing a multi-hour headache in the heat. Shaun's Towing sent John and Jessica to help me. They were genuine people and turned my day around not only because I got back to my Denver office on time, but because they were kick a** folks who actually care. A rough day but glad I made some friends along way. read more

My husband recently purchased a used truck from a local dealer, only to have it not start two days later. Geico contacted Shauns Towing for us. I received text message updates along the way and Robert arrived right on time. Robert was extremely helpful and kind. Made this unfortunate situation easy and painless. Thank you Robert and Shauns Towing! read more

The worst. So bad, from the driver to the girl who answered the phone. No call backs, hung up on me. Took my money and delivered my car to the wrong address. I'm guessing the do all of the good reviews because they suck. read more

Litters his cigarette butts all over the highway. Please get a ashtray the world is not your garbage can and throwing lit butts could start a fire. read more

This towing service was amazing. They were there within 30 minutes and took my car tight to my house. They were reasonably priced and kind. I would recommend them for a tow. read more

I had a bad day and got a flat tire the day after I bought a new car. I called Progressive roadside assistance and they sent Shaun's Towing. It did take a while for them to get there but I'm certain they got there as fast as they could. When he got there, the driver was super friendly and took great care of my car. Thanks for making a bad day a little more tolerable. read more

When my car broke down yesterday I called USAA roadside assistance. They sent a request to Shaun's towing to take my car to a local auto shop that was around 1.3 miles away. I called a couple of times initially and the person on the phone was very friendly and helpful. I received a message that said the ETA was 120-150 minutes. I stayed in the area to make sure I could be there when they arrived. After waiting about 2 and a half to 3 hours I figured I would call again. However no one picked up the phone and their mailbox was full so I could not leave a message. After USAA checked in to see if anyone had come to tow my car they said the new ETA was 10 minutes. I waited for another 30 minutes before calling USAA to speak to a representative. They said the even newer ETA was another 45 minutes since they were busy with a previous call. Not only did they leave me waiting without an update about being backed up but they also did not communicate with me directly. I ended up leaving my keys in the car so they could come get it as well as a note about what to do once the car was picked up since the shop had a key drop box. The driver never turned in the keys or communicated with anyone at the shop that the car had arrived. The driver also did not place the car in a convenient location and had trouble parking my small hatchback according to the live video feed from the shop owner. Overall the lack of communication and professionalism was frustrating and disappointing. If you need a quick pickup definitely do not choose this shop. read more

Called them to have them pick up my vehicle. When they arrived they did not put the chains onto the vehicle properly and tore a 3-inch gash into my tires. Not sure how the tow truck driver didn't notice when the chain flew off and the tire when completely flat, but apparently he didn't. They dropped it off at the repair shop with a blown tire. When I called them to help to get the vehicle where I could get the tire repaired, they flatly refused and wanted to charge me again. I would not recommend this service, to anyone and it doesn't even seem like they know what they are doing. read more

They just towed my vehicle this weekend after it died on the side of the road. They were prompt, skilled and polite. ...and they let my Lab ride in the cab so she wouldn't get too hot. What more can you ask for? read more

Terrible business. Driver did not listen to instruction Cussed out my friend Locked the keys in my car Owner promised me a refund and never gave it read more

Don't confuse this company with the poorly reviewed Shauns Towing and Recovery in Aspen. Shauns Towing in Loveland was courteous, responsive, and professional. First they offered suggestions to get my car started. Then they towed my car from Loveland to my mechanic in Fort Collins to replace the fuel pump. read more

Stay away! Horrible customer service! Rude, unhelpful, withheld and continuously changed information on pick up process and insulted me to my husband. Than actually tried to charge us more money than we were originally told. I do have to say, one lady who works there was actually considerate, pleasant and understanding. She was helpful and willing to work with us. Called the next day and got someone different who was argumentative and just down right rude. Will never recommend this company to anyone and will steer away anyone who tries to use them! Just not the way to run a professional business. read more

Never showed up Did not answer phones or emails from insurance company Lied on the phone Shaun's will leave you stranded and in in the dark Spartan out of Berthoud came as promised and took care of me read more