I went to Wawa (30320 Three Notch Rd Charlotte Hall, MD 20622) today and had the worst experience…read morewith an employee named Nicole. I pulled up to the gas pump, used tap to pay, and it went through. I stayed in my car for a few minutes because it was cold. After a short while, Nicole walked up and told me that another customer had paid fifteen dollars in cash for his gas, but it went to my pump instead. I looked at my total and saw that it had stopped at fifteen dollars, so what she said made sense. I tried to explain that my tap-to-pay transaction went through, but she kept insisting that the gas in my car was paid for by someone else and that I had not paid anything. I told her I would finish pumping my gas and then come inside to sort it out. She told me the other customer was in a hurry. I asked her sarcastically if she really wanted me to stop in the middle of what I was doing, go inside to pay for his gas while leaving my car sitting at the pump, and then come back out to finish pumping my gas. To my surprise, she said yes, that was what she wanted me to do, again saying that the man was in a rush. She never asked if I was in a rush, even though I actually was because I needed to go pick up my daughter. I told her that I would finish pumping my gas and then come inside. She walked away with an attitude. While I finished pumping, I checked my bank account and saw a pending charge from Wawa for the gas. I went inside to show her that I now had two pending charges, but she completely ignored what I was showing her. While I waited to hear her explanation, she was printing out the man's receipt instead. She showed me that the man had paid fifteen dollars in cash on the same pump, which I never denied, but my question was why I was charged too. She went from saying that I never paid anything to saying that my bank was just holding the charge. I understand that banks sometimes do that, but if I had not actually paid, like she first claimed, then there should not have been any hold at all. It felt like she assumed that I had stolen the gas, and when she realized that was not the case, she tried to shift the blame onto me and said that my bank would reverse the charge later. None of this made any sense, and I told her that. She then offered to get a manager, and I agreed. When the manager came out, I showed him my bank app, and he agreed that the situation seemed suspicious. Nicole then told the manager that the man was still waiting outside because I was being "difficult." That made me even more offended, because she never once cared about the inconvenience this caused me. She treated a mistake that was clearly made by either her or the other customer as if it were my fault. She completely disregarded me, then became upset when I stopped focusing on the other customer. At the end of the day, this issue was not my fault. I could have easily driven off with the "free gas," but instead I stayed to try to resolve the situation. The manager told Nicole to simply add the fifteen dollars back to the other man's pump instead of trying to force me to pay for it again when it was clear that my tap-to-pay had worked because I had two charges. I am very disappointed in this experience. I frequent this Wawa often and have never had any issues before. The way she immediately started barking orders at me and tried to guilt me into dropping what I was doing to fix an error I did not make was completely unacceptable. It was as if she convinced herself that I somehow knew another customer would pay cash for that same pump at the exact same time, and that I planned to steal fifteen dollars worth of gas. That is ridiculous. Even when the manager admitted that the situation was strange, Nicole still never apologized. Instead, she tried to make the issue seem worse by reminding everyone that the customer was still waiting outside, as if any of this was my fault. I strongly dislike when people make everything about race, but I do wonder why she treated the other customer, who happened to be a white man, as if he were more important than me, a Black woman. I am not a confrontational person, but her behavior was completely out of line. It is my hope that Wawa takes this situation seriously. I will likely be at this Wawa again because it is local to me. I am confident that I will not start any issue because, again, I am very laid back and non-confrontational, but I am concerned that her unprofessionalism could lead to another unpleasant encounter. I will await a follow up response to this situation will be addressed.

Rude attendant ruined my morning at the WAWA coffee bar I…read morevisited the Wawa Gas Station coffee bar on 3 Notch Road in Charlotte Hall MD. this morning, hoping to enjoy a relaxing cup of coffee on my ride to work and one for my desk. However, my experience was anything but relaxing, thanks to the rude and unprofessional attendant who was servicing the coffee bar. Here are some of the issues I encountered with the attendant: * She ignored me when I entered the coffee bar and continued to chat with her coworker for several minutes. * She rolled his eyes when I asked her about the different types of coffee they offer and gave me a sarcastic reply. * She spilled some coffee on my shirt while handing me the cup and did not apologize or offer to clean it up. * She charged me the wrong amount and refused to correct it, claiming that I had ordered something else. * She snatched the receipt from my hand and threw it in the trash, saying that I did not need it. As a result of her rude behavior, I felt angry, frustrated, and disrespected. I did not enjoy my coffee at all and I was late for work due to this run in. I will not be returning to this coffee bar and I will advise my friends and family to avoid it as well. I hope that the management of the Wawa Gas Station will take this feedback seriously and address the issue of the rude attendant. She needs to be trained on how to treat customers with respect and professionalism, or she should be reassigned. Thank you for your attention.

I fueled up at this gas station with mid grade, and within 10 minutes I was broken down on the side…read moreof the road in my brand new Jeep. My mechanic tested the fuel, and found that it is tainted. I have testing data to support the claim. It is very difficult to reach someone to file a claim. I left a message, but I have not yet been contacted. The damages are in excess of $1300, with towing costs in addition to that. Not a good look Exxon! I am hoping that we can work this issue out.

Most gas pumps out of service. No windshield wiper squeegees or washer fluid. As usual the same…read morewoman works behind the cash register while a bunch of young men stand around inside or outside. Lucky the toilets are stocked and decently cleaned not like the Royal Farms near Branch Avenue metro station which looks like it has never had the bathroom floors cleaned. What's up with the massive expansion of Royal Farms in Southern Maryland with so-so chicken that is expensive and small? The once new facilities end up looking so old and dirty like the one in Brandywine. Is this management problem and/or not being able to hire anyone that will work?

Bought quarter pound hotdog and it was ice cold. Very disappointing haven't had one in years. Guess…read moreI won't again for more years to come.

May not be faster than the ones in Waldorf, but the people working behind the counter are way more…read morefriendly, and the place was actually clean. I'll definitely be back.

Well, nothing has changed here. Since the Rite Aid changed to Walgreens a few years ago, it's…read moreprogressively gotten worse. Store hours have steadily been reduced (long before Covid) and they don't really have many options regarding product lines. Let's get to the pharmacy... or the lousy excuse for a pharmacy. It takes days to fill prescriptions. They act like they have no clue what's going on and as though the customer is a nuisance. They fail to understand that after a procedure, people cannot wait 48 hours for their medication. Availability of medications is an issue here as well. The icing on the cake is when online, the estimated time for the medication to be ready is 8:36PM.. but they close at 6PM. I'm gonna go try out the new independent pharmacy that opened up a block away.. forget these guys.

Will never go to this place again. A prescription was half way filled. We were never told the full…read moreprescription wasn't filled and this was after my husband was just released from the hospital. By the time we saw that we hadn't gotten all of his medication the pharmacy was closed (they close at 6pm on Saturdays). I went there the next day and they at first said the prescription they didn't fill wasn't in stock (again wasn't told this at the time the prescriptions were filled) was then told that my insurance didn't cover it (again something that wasn't told to us). Do not come to this place for a competent pharmacy.