I went to Aaron's on Saturday 5/18 and spoke with Laura, told her exactly what I was looking for…read moreand she let me know she would call around to different stores to see if they had anything available, if not she would have to order it! She said she would give me a call before they closed to let me know if she was able to find anything or if she would have to order it for me! I let her know I needed an estimated time since I didn't have a bed to sleep on and was hoping to get it as soon as possible. She assured me she would do her best to have it here by Monday/Tuesday, however if she had to order it and the guys couldn't get it on the truck by Sunday night I wouldn't get it til the following Monday! Anyway... I never received a call Saturday night so I called Sunday afternoon, and she said she was waiting on a call back from a store to see if they had it, but that she would be giving me a call back either before they closed or the following (Monday) morning... here we are Tuesday evening and the store is closed and I still have not gotten a callback with an update! The thing is if I tell someone I am going to do something I follow through... this person has been giving me the run around and that's not ok since I let her know I am in dire need of a bed. I will never go back to this store ever again and I will definitely not be recommending this store when someone asks me if I know of a place to shop for furniture! Worst experience ever!!!!

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

Kia is one of the best technicians around he is prompt knowledgeable and prepared with the parts…read moreand lets you know ahead of time the cost before the job is done. He is my go to guy for all of my appliances.

Where is the no star option?!?!?! I ordered a refrigerator on November-12-2022. We had to special…read moreorder it in the black , no finger print model which was going to take till December-4-2022. That's a long time when the freezer in the old fridge has gone out. However we limped through to get the one we really wanted since it had to be special ordered. DELIVERY DAY TODAY .... WE MOVE THE REFRIGERATOR OUT AND GET READY FOR THE NEW ONE!!!!!!!! 12/04/22 fridge shows up..... it's not even the same fridge we were looking at no screen and it's not even black. Absolutely nothing was correct about it. Called Conns they're only resolution was to special order the right one and this time and wait another 3 weeks Come on!!! I'm a loyal customer with them for 10+ years paying off multiple appliances and electronics! Their loyalty isn't reciprocated, their customer support is a joke! I'm writing this review in hopes that someone at a higher level at Conns will contact me and make this right! I'm mind blown they sent a refrigerator that was no where near the same one I picked out. It's baffling!

Bought a floor model fridge. It was delivered 3 hours late at 11pm with the retail settings on it…read more The compressor wouldn't turn on without taking it out of that mode. Reached out to the only person we had contact information for, sales guy Kyle. Kyle acted as if a nonfictional refrigerator was no big deal. We went to the store this morning to have this fixed. Sales managers were extremely helpful and helped us resolve our problem. Let's talk about the delivery. We waited all day for delivery we decided to not let them push it to the next day. We were given the excuse that they had so much to deliver elsewhere. We live 4 miles from the store and had 1 thing. Why do we need to be concerned with them providing better service to other people. The delivery guys damaged the molding around the door. They left dirty finger prints on the door. One of them was banging on the plug to get it in the outlet. The delivery manager who happens to be the dispatcher too was extremely dismissive of our complaints. I will be contacting corporate. __________________ Update: spoke with a customer service rep that contacted me from this review. She was very nice and gave us a satisfactory resolution. Between her and the sales manager. I feel like this has been resolved. I changed my rating to 3 stars because of the response from management and corporate. Kyle and when warehouse still suck. ---------------- Update (again) 2 months go by and the account wasn't set up. Customer service reps calling and saying we're late on payment when we have an agreement that we start paying in December. Can't pay the bill because THERES NO ACCOUNT NUMBER. This is getting annoying

I purchased an Insignia Top Glass Load Washing Machine on Saturday May 30, 2026 from The Best Buy…read moreStore located in Humble, Texas, it was delivered on Monday, June 1, at 5:20 pm, but when they arrived with the machine they informed me that it was suppose be a dropped off purchase, however, at the time I purchased the machine I specifically informed the sales clerk that I wanted it installed, but did not state the old machine to be taken away, because it was going to cost me $125 . I paid cash $487.11 I feel this was unfare for me to have to pay to have it installed. Now I just had to pay again to get in installed. I am not Happy With BestBuy's Policy and will not ever again buy any more appliances from that Company

Verizon in bestbuy fraud! Police said it happens a lot here! Employees certainly play a part i…read more Don't use this Best Buy purchasing anything. Sitting here with police because the Verizon manager and employee sold 3 I watches, 1 IPad, and then allowed more to be ordered with a pay pal account. Manager of Verizon is a complete ass and is protecting the employee. Police told me it happens at this location with Verizon a lot. So you would think this Verizon Best Buy shop would be more cautious and protective when people do such a large order. These items they gave to the person. Then ordered 2 more.

Great service. Got the job done very quickly! Will be calling him in the future for repair needs.read more

My first Tech was Five Stars all the way. He was courteous, respectful and knew his stuff. He…read moreknew exactly how to take the dryer apart and to figure out what the issue was in a reasonable time frame. A deal was make for Dryer Vent cleanout for $100 on the next trip which would be part of the warranty, which was fine, it needed to be done anyways. The parts were ordered and it was prolly my fault they did not get back here for a couple of weeks, but I am also sure home warranty (AHS) was not in a hurry to spend money. So the second appointment was made and kept- but this is where the two stars begins, while the second guy was nice and such, he did not seem to understand that one can not just jam a tool in thinking everything comes a part the same way. I told him the other tech had to remove the door to get the front open, but he just kept trying to pry on it. He would eventually follow my suggestion saying he never seen one like that before. After he got it open, I left him to do some other work. I did not stick around to see how the repair went. I asked him about the Dryer Vent Cleanout which the other tech and I had worked out. His response was he did not have a vacuum with him. I was kinda bummed, because, I ended up hiring another company which overcharged me for the vent. My dryer on one side you can clearly feel where he jammed his screw driver in trying to pry something in which would not budge. I feel the second tech was not up to par. However, I would hire the Company again only if they sent out the first Tech again.

Called about a oven that wouldn't stay hot. They came out and changed the electrical board in the…read moreback. That didn't solve the issue. Called back and told them it didn't work and someone was suppose to call back. No call back. Had to call again. Finally someone called ordered a valve. I had to follow up with that after a week of hearing nothing. Finally the valve is changed and the oven still won't stay hot. Now waiting on call backs and no communication I'm without a working oven for over a month. Communication is terrible, issue still not resolved. Text sent, calls made, nothing gets resolved. Tech talked about making it right, well they haven't. I'm not expecting them to. I should have listened to the rest of the reviews.

Very disappointing service and washer still not working, currently leaking everywhere. Came out…read morelast Friday and opened the drain which flooded my laundry room, ordered a pump and waited 5 days to only find out it wasn't the pump, ordered motherboard and waited another day. He replaced quickly and left but when I started laundry the unit leaked everywhere. Finally called another company. No accountability or explanation for lack of professionalism, never use this company.

One star is generous for this company. They treat you well in the store, but, horribly afterward…read more The delivery company refused to haul away our dishwasher because it was still connected. We were NOT told that it had to be. They were not willing to wait while I pulled it out, so I sent the new one back with them. After they left, I noticed that they tracked big chunks of mud all over the front of my house. It wasn't from our yard as we have a large walkway from the street. Called and talked to a "manager" who according to him, runs the entire company and could care less about what happened. When I asked for the corporate number, he hung up on me. Thank goodness for google. Please folks, TAKE YOUR BUSINESS ELSEWARE!! Not worth the hastle at all!!

I have been buying appliances for over 20 years with Best Buy. The dishwasher I just bought was…read morethe first appliance I have ever bought from pacific sales and it will be the last. The told me when I bought my dishwasher I had to have a $30 kit which was a lie. Then when I went to take it back they said they would not take it back even though it had never been opened. From now on I will shop somewhere where the sales associate knows about the product they sale.