I was cycling on the Peter's Canyon River Trail from Back Bay heading to Portola on a 85 degree day last weekend, mile 30 and I was out of liquid--totally parched. This place is right off the trail. Popped in here because my friend from France Pierre said the best cycling recovery drink is Perrier! And it's also my favorite drink! And guess what? They have it here! I got the Perrier Lime. (Wished they still had the lemon one.) But here you have to pay the price for that level of recovery all the way from France on a hot day on the trail in Irvine: $2.63 Worth every penny! I powered it back to my car 8 more miles. They have ample polls to lock up your bike outside and you better do so! There were some suspicious people hanging outside smoking who I later saw pushing shopping carts from Ralphs on the trail. One guy was pushing a bicycle--don't let that be yours. Irvine today is not the Irvine of 10 years ago! Lock up! Anyway on the receipt it says "7-Eleven". But it does not say 7-Eleven on the front. It just says Food Mart. But as long as they have Cold Perrier they can call themselves anything--I don't care. Employees here were friendly and wished me well. It's also a Shell gas station--a brand I do not use. read more

To the staff working here: customers should never be touched under any circumstances. During my visit, I experienced an invasion of personal space that made me uncomfortable and felt unnecessary and intimidating. I made it clear after that I did not want to be touched, and that boundary should not need to be stated at all. I was simply trying to make my purchase and leave, not deal with behavior that crossed professional boundaries. Customer service should be respectful and focused on assisting shoppers, not creating discomfort. After reading other reviews mentioning rudeness, inappropriate behavior, and similar issues, it seems this may be a pattern. Management seriously needs to address staff conduct and training, because this type of behavior is unacceptable in any establishment. read more

I was a victim of fraud at this location . February 23, I was at the location to get gas and a few items . I gave the cashier Moni two forms of payment , some cash towards the transaction and the rest was to be paid on card. I was at the second register to the right when the incident happened. I attempted to use my Apple Pay and my cards were declining , this was weird because I had money in my account so then I decided to pull out my card and use a debit pin and it also declined. Moni mentioned to me that the particular system was having issues and that she needed to reset the system.. She reset the system and I use a different card and I got the food . Later on that day, I saw a dollar pending hold on my card. I contacted the manager and he told me I can come in this was February 25, by this time the full charge that was declined was actually posted to my account. Up on my arrival, the manager Muhamed was there, but quickly advised me that a refund will be sent back to my account and I had no need to worry that if indeed a refund didn't show up within 24 hours for me to come back. He also stated that other customers had the some issue but the credit refunded back to their accounts. Mind you, on this day he had upper management visiting at this location and I felt as if he was trying to brush me off, but I wanted to believe that he was being truthful so I returned back to the store two days later . Upon my return to the store to show him that the charge never left the account and there was no credit applied to my account. He provided me with the 800 number to call stating that he couldn't give me a refund that the customer service support would have to deal with it. I contacted this number that appears to be an outsourced number and have been unable to reach any form of Customer Service or anyone who would be able to actually assist with this matter . As a person that lives in the neighborhood and frequently visits this location, I wanted to make sure other customers are aware of my experience so that they don't also fall victims of fraud. I believe store manager Mohammed is well aware of the issues with the systems and uses it to take advantages of customers , he knows that dispute process with your bank takes a while, especially when you don't have a slip showing declined. This is a very terrible experience It makes me think twice about actually going to my local gas station for gas . read more

Shell - The number provided - Gas Stations Near Me - Irvine, California

Careful when when you pay in store, it will say declined but still charge your card! I met an Indian guy at the store who told me it didn't go through but I received notification from the bank app says transaction completed. read more

Hey guys, I just want to warn everyone. Please check your receipt when purchasing from the lady at this gas station. She charged me a bag fee of 10 cents, but she didn't give me a bag. When I asked for one, she said I had to pay extra. Later, when I checked the receipt at home, I realized she had already charged the fee. She was very rude and dishonest. Be careful with this lady and this gas station. read more

Terrible service. The lady with the tattoos that works inside the 7-11 has such a bad attitude. I was walking around trying to find something and she kept asking if I was ready and I wasn't even in line yet. When I asked her why she was rushing me gave me attitude and told me it wasn't her fault I was having a bad day when I wasn't. She proceeded to follow me outside of the 7-11 and said something I didn't understand, when I turned and asked why she was following me and what she said she ignored me, crossed her arms and starred at me and watch me get into my car. Such an uncomfortable terrible visit! read more

This 4 star rating is mainly for their Car wash system. My car was extremely dirty with tons of dust and water marks and it came out looking brand new! I also liked that the car was used brushes to clean the car and not just water jets like a lot of other car Washes do. read more

Went there this morning just before 7am and the doors were locked but I can see people inside. I realized there was a sign that said "on break, be back in 10mins". I thought that's odd because why would you close the business during the busiest time of the morning?! I and a couple of people walked away shaking our heads in frustration because in the morning when you only have 5-10 mins to spare before starting work, you expect a business to be open and available during their "normal" business hours. I also noticed that there was a public notice for a change in ownership which this location is being sold to 7-11. Thank goodness 7-11 is taking over because at least you know you can do business and not be turned away. read more

This location is supposed to be open 24 hours a day, but they will frequently lock the door at random times and put a sign on the door that says "CLOSED, WILL RETURN AT -:--" As the time for them to return approaches, they change the sign to a later time. Since the beginning of 2023, this has happened on average twice or three times per week. read more

Shell - Since the beginning of 2023, this has become a frequent occurrence, happening roughly 2 or 3 times per week. - Gas Stations Near Me - Irvine, California

Employee lied and said they didn't have a bathroom and I saw it as I was walking back out the door.

This place is great! They always have my favorite items in stock and the employees are nice. The location is convenient as well.

Right now today, this place is a rip off. I've been buying gas here for 15 years. Generally the stations OK. Today the regular gas is priced at 5.89. Every other station in town is about a dollar a gallon less, I called the station to report this, and they told me they have no control over at the prices are set by corporate, I believe someone made a mistake, but they're not interested rectifying it. Total rip off, be careful careful read more

Hey if you going to come to this gas station, just come and get gas. Don't bother buying anything to eat. I keep on finding expired food and mold on the food. Yes gas station looks nice and clean like nothings wrong with it but beware of the food. Oh I told the gas attendant Rakesh that there was moldy bread for the hotdogs he just sat there and kept on looking at his phone. As I paid for gas He went to look at the hot dog buns closed it and did nothing. Went to pump the gas finish and as I was going to get on the car and leave I decided to go back and look. The multi bread was still there so I took a picture and asked for his name. I will try to contact the owner if not I will call corporate because this is bull sh!t. I seen this problem a few times already. Same gas station. read more

Shell - a bunch of sandwiches wrapped in plastic - Gas Stations Near Me - Irvine, California

worst gas station ever!!! cashier doesnt know how to work the machines , fucked up my purchase then wouldnt give me a refund

It's a standard gas station when it's all said and done. I have only been inside a handful of times and that's when the machines were acting up. With that said, I do remember inside being pretty clean and that's all I can speak to. Most of the time I am just there to pump and go, occasionally wash my windows. Which I will say, they do keep a good stock of towels and solution. Big plus! Extra star for being right across from my house :) Just avoid peak times (which are) morning rush and right after work... as long as you do that, you won't be in line waiting to go next. read more

Terrible customer services, staff very rude and something fishy with the gas counter. I used to put gas there but no anymore . read more

I know. I'm reviewing a gas station. But what just happened to me was insane. I go into pay for gas and ask to turn the air pump on. I stand there as the kid behind the counter is typing away on his phone. After about 45 seconds I say can I pay and he just looks up and says. What do you need?! I tell him I'd like to use the air pump and get $30 on 4. I ask him to turn the air pump on first. He says fine. Walk to my car and he never turns on the pump. As I walk back i decide screw this and get a refund and go someplace else. Goodbye to this station. Apparently they don't want money. read more

This is one of the cheapest gas stations in Irvine close to the Jamboree/405 ramps. Plenty of pumps and next to an ok car wash. Warning: Do not come here during afternoon rush hour. It is so packed that you waste whatever you would have saved idling waiting for a spot. The best time to come is in the middle of the night or in the morning. read more

No star if that was an option. I literally just filled my car with gas at pump 3 around 5:30am, 03/05/3019. I payed exectly $46.31 at the pump and did not want a receipt. I then started my car but it did not start. I was going to just walk across the street because my friend was across the street, but I decided to inform the person working in the gas station that my car wouldn't start and that I was going across the street. She asked if I needed a tow and I informed her no. I told her I was going across the street because my friend was across the street. She proceeded to tell me okay 10 minutes and if I could move my car. I repeated again that I was literally going across the street to my friend because my car won't start, so it can't move. She then changed it to 5 minutes and told me to that I had to hurry because more people were going to come for gas. I darted across the street and got my friends car and drove back. I watched as I pulled up, that the lady was watching my car. Of course she didn't know that it was me in my friends car and she just went back to sit down after I got out of the car. Only one customer was there when I returned with my friends car...again I only went across the street...across Veneto to the other shopping plaza If I did not purchase gas or anything from the gas station, I understand her attitude. But I was a paying customer and I am sure if she watched the security footage that I did purchase gas. It just happened that my car didn't start. I should have gone back and asked for my receipt. read more

The air machine has been down for three months haven't even tried to fix it. The employes not all but some of them are always on their phone while you stand there and wait till they're off the phone read more

Despicable customer service. In short, the gas was pumped but accidentally charged the previous customer. In addressing the issue with the cashier, he refused to accept our cash for payment or provide a receipt. He threw the money at me and my 22 month old child. And then he slammed the door on my hand, and called us a "pussy" while driving off. I am a mother and while I believe in freedom of speech, this cashier's behavior was by far unacceptable. read more

I came to put gas last minute. But i'm not a big fan of their prices. And they have very limited snacks unfortunately. Same reasons why i never pump gas at Shell. But for last minute needs, i had to, but it only reminded me to make sure this doesn't happen again. read more

....gas station was a MESS. Because I had Ralph's Rewards to use up, I drove extra 10 minutes out of my way only to find a tanker truck depositing its load and cars stacked upon cars waiting. Of course at least 6 pumps were out of order. As I patiently waited in my lane for the car ahead to finish some kid in the next lane over decides to cut me off and move his car to the pump I had been waiting for!!!! Unfortunately, my daughter was in the car with me so I couldn't go PUNK ASS on the mother F'er!!!! I gave him as much a piece of my mind without using expletives and went to the cashier but she was just as rude as he was. "Take it outside" and "go to another gas station" WTH! I left without getting gas. I knew I couldn't sit there and wait without totally loosing it. So to the jerk who rudely complained he'd been waiting 25 minutes only to have the pump he was using fail and thought it okay to move his car in front of mine, karma is a bitch. I hope it comes back to you some day. To the cashier behind the counter, here's hoping you have many bad days working at this loser gas station!! read more

Shell - This is the jerks car that stole my gas pump!! - Gas Stations Near Me - Irvine, California

This Shell Station is located in the same plaza as the Jiffy Lube and the Del Taco. I needed some gas so I drove in, put the credit card in, and pumped gas. It dispensed it properly and it wasn't busy. read more

Terrible service. Do not waste time and money at this Shell gas station on Main street. 1st experience: very rude attitude. I left. Went to a better gas station. 2nd experience: their register charged my card but the gas pump did not work. The rep was not helpful. I had to notify my bank. Again, went to a different gas station. Never again will I go to this Shell location. Spreading the word. read more

Pumps are usually out of order and staff are unhelpful and couldn't care less. Would avoid at all costs

Rude guys up front they could care less about you they just want you to pump gas and take money.

Daniel that works at this gas station is seriously an angel. My car ran out of gas not a 2 minute walk from the gas station. I walked in and he greeted me immediately and I asked him if I can buy a gallon container. He physically showed me where it was at in the store, not pointed. Showed me how to use the gas container, without me asking him to show me. He then filled it for me, walked with me to my car and put the gallon in my car for me, all without me even asking for his help. After having a hard day at work he showed me the pure kindness that I desperately needed. The other workers seemed rude and unwilling to help or care. I know it's just a gas station but it's still customer service. He's only been there 12 days apparently but he already deserves a promotion. He is too kind to be working at a gas station. Thank you so much Daniel! read more

I can't imagine anyone being really interested in reading a review on a gas station / convenience store. So if you are reading this you must really be bored. It's a gas station. You pump gas, maybe get horrid coffee and packaged doughnuts? It blends in so well with the other average, exactly the same establishments, that it really seems stupid to write a review. There is nothing terrible worth noting, and nothing exceptional. They do have gas, which is a plus. read more

Frustrating that the app and the pump are not working and they require you to come in and pay. To much work. I did not want to wait online to make the transaction. If I had a lot of free time. Maybe. I left and went to another station. This has happened a few times before at this station. It will be my last visit. Find another station. read more

Very busy gas station, when there is only one person working on a Friday afternoon, the tall skin guy with glasses is a working machine. He takes amazing care of all his customers, even the ones that show total disrespect. Keep up the great work read more

I want to give this place a better review, but I can't! It is conveniently located, thus lines to the street! Price is comparable to other gas stations (you also need to be careful when you get cheap gas because you get what you pay for, cheap additives, and fillers). The worst part of this station is the service! Most employees there are actually helpful and friendly. I have run into, on 3 separate occasions, 3 different employees who have been unpleasant! So you know how the saying goes "One rotten apple spoils the bunch!" Well, 3 is my limit! They are cheap and they will nickel and dime you everywhere they can! This last employee I ran into was the worst! Either he was a complete moron, or he was purposely trying to rob me! You need to have at least a quarter tank of gas if you're trying to get some during prime hours! The wait is ridiculous, not because of so many cars, just that it takes so long for a car to get out of there! Their fountain soda is watered down. So $0.69 for any size fountain sounds like a good deal, however, like their gas, watered down. However, don't take my word for it, go in and check it out for yourself! You might get lucky and get a nice employee, but if you go back, the chances of running into someone who will ruin your day goes up greatly! read more

Gas is more expensive here but the area is full of corporate people. Convenience store has a lot of options including beer and wine. There are not too many gas stations in the area. read more

Shell - The gas station - Gas Stations Near Me - Irvine, California

Shell stations are notoriously expensive, and this Shell station is no exception. I'd normally not get gas at this place, but since it's the only one (that I know of) that is right off the freeway here, I have to go. (especially if there's a big red E flashing on the dash.) However, it is consistently clean and I don't get panhandled, so this 2 star rating gets bumped to 3. read more

so i work near by and every time i go to del taco (located across from this shell) i drive right on over during lunch time and there are so many pumps that there is always one open... this place always feels super safe and is convenient with not too pricey and not the cheapest gas prices. the machines always work well and there is a inside shop with a mart. highly recommend for my fellow shell users :) read more

The air pump doesn't work and when I asked for help the employee named Efrain said he had no time for me when in fact he had no customers. I also inserted 4 quarters for the air pump and the employee refused to refund. I was amazed by the very poor service in a rich city like Irvine... read more

I came into here looking for some food and the cashier yelled from all the way in the front something along the lines of "early fast", those are the only two words I made of her sentence. I was patient In trying to understand what she was yelling at me and she had the audacity to roll her eyes at me. I asked her if they were closing and she just yelled more gibberish at me. I was out of there in 2 minutes. Terrible customer service. Hire people that actually is capable of communication please. read more

This shell is very conveniently located as it's kind of isolated away from other busy places so it doesn't ever get super super crowded and you always have a route to exit once you're done! It's nice because it's right across the street from Ralphs, Chase, some food places, and other places that might be helpful to have closeby when you grab gas! THIS SHELL CONSISTENTLY HAS LOWER GAS PRICES THAN OTHERS IN THE AREA! My go to spot when I don't know there is another place that may be cheaper and close. The Barranca Shell sometimes beats this one, but more often than not, this oine is cheaper read more

Normally, there is very little need for someone to review a gas station. I highly doubt that one searches yelp for a gas station nearby with the plethora of other apps and resources out there to complete the same task. So, why might I be giving 4 stars to a chain gas station? That would be their awesome selection of energy drinks inside the store (namely Rock Star). I know that I can't be alone in my excitement about this considering the number of people I've seen patronizing the refrigerated section around the 5 o'clock hour during the week. Sure, this translates to about half a dozen times in the past few months and they weren't all necessarily purchasing energy drinks but I think I've made a valid point. read more

THIS REVIEW IS FOR GAS PRICE ONLY Fantastic place to get gas. Prices tend to be lower than other gas stations in Irvine. Plus it's Shell!! Location is very clean. read more