No more hydrogen fuel at any Shell in SF despite what their website says. Be nice if management took the time to updated their website. Guys working at this Shell were nice enough, and just said 'they came and removed the hydrogen months ago.' So then I called the other station advertising hydrogen fuel but they didn't answer the phone so I had to drive over. No hydrogen. read more

Shell - No hydrogen despite what Shell reports online. - Gas Stations Near Me - San Francisco, California

I went to the car wash at this gas station and it was malfunctioning. It sprayed soap on my car but did not rinse the soap off. I went inside of the gas station to inform the cashier his name is Jheveen. I explained to him what happened his response was "what do you want me to do"? I said do what ever the protocol is when your machine malfunctions. He laughed and that was it no refund no action at all . I live in that area and I know a lot of people, so I am making it my mission to stop everyone I know from spending any money at this gas station. read more

This isn't a traditional moving track car wash, u follow the instructions on pulling in - a movable machine goes around the vehicle. No attendant at the front to lead you or pre-spray your car, receipt printing machine not working. I bought the most expensive procedure ($16.99) and left with my car looking worse - residue from the machine, watermarks from inadequate drying (in the right position, followed the lights). I wish that I had just used a diy coin pressure washer and this point bc I ended up trying to scrub it off with the free towel you get. Would not come again read more

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I desperately needed to get a carwash & was looking for something nearby. Regretted it, so save your $ & go somewhere else for a carwash. My car came out still with a lot of dirt left & soapy. Came around 8pm, paid inside, cashier person was extremely rude. Thought he had a hearing issue & ignored when I asked a question, but was chatting just fine with co-worker. read more

The only thing this Shell station has going for it is the gas, and thankfully, that still works. But aside from filling up your tank, I would not count on much else at this location. This is one of those Loop Neighborhood Market spots, and I usually stop at these all over the Bay Area for three reasons: gas, fountain diet soda, and a car wash. I even subscribe to both the drinks and the washes. But here, only one of the three ever seems to happen. You get your gas, and then you get out. Let's talk about the car wash. As others have mentioned, they rarely seem to have soap in the system. It finally happened to me a couple of times too. You wait in line, roll in, and get what feels like a polite splash of water. It is less of a car wash and more like your car got caught in a light drizzle. Then there is the soda fountain. For the last four months, every time I stop by, usually once a week, it is always out of order. On the third month, I kindly asked if they could please fix it, and the response I got was, "Sorry, I cannot help you with that." So now I just walk out with sad, empty hands and a subscription that feels more like a monthly donation. To be fair, the staff inside are friendly, and I know it is not their fault. But it really feels like management gave up a long time ago. Honestly, this place might need a time-out from being part of the Loop Neighborhood network until things are sorted out. So if you are here just for gas, you are good to go. If you are here for anything else, lower your expectations and maybe bring your own soap and soda just in case. read more

Be aware of this place! Don't ever go to this place unless you want to be harassed verbally & paying for nothing!! I paid for car wash, but it didn't wash my car. I followed all directions, but machine didn't work. When I back to cashier ,she answered as if it is my fault ' nothing wrong with washing machine. All other cars washed up, except your!! u have to pay again to wash' asked me go aside. What a customer service!!!Other guy helped me get code that I go again.While I waiting for second time to go again. Woman come to me harassed me verbally, when I asked to be leave me alone , she hitting my car too. This 2 woman needs to be training for costumer service & manners ,being nice! U guys work with people, not judging , harassing, accusing ! Second time I carefully followed directions too didn't work again. And I want my money back., sadly I couldn't get my money, even get more harassment and as if did for me favor said I already give free wash (second time), which I paid!!!! what a waste of time and money. I don't even want to give 1 star, wish 0 star or negative star . read more

Terrible management. Someone stole my car wash because they were parked in front of me and entered the wash without paying (so the machine took my car wash and gave it to them) The manager accused me of lying, as if anybody would lie about a $17 car wash. I drive a Mercedes, I clearly have $17 to spare on a car wash. 0/10, do not recommend. read more

Went inside to pay cash to pay 4.55 a gallon came to pump just to pay credit card price 4.76 a gallon went back inside to get remaining gas was told no. Says it's the managers fault and proceeds to not give me what I'm paying for total rip off don't come here. read more

Shell - RECIEPT - Gas Stations Near Me - San Francisco, California

Horrible service. The car was sprayed my car, but did nothing else. The cashier accursed me of not knowing how to go through a carwash that I have used probably 100 times before. Then demanded my phone number to get another code. WTF. Never going back there again. read more

Filled up our tank and asked to use the bathroom before we got on the road again and the girls that were working this morning claim it's "blocked". I asked where they use the bathroom and she had to ask her coworker... will never come here again. Good job read more

Their prices is generally lower than most competitors around in the SF area. The grounds are a bit on the grimy side with random pool of liquid , trash on top or around the gas pump. Two of the pump wasn't working so I had to move my car twice: the definition of Goldie Locke Syndrome. Oddly enough my Apple Pay didn't work despite they've updated the hardware. So it's either credit card or paid inside the convenient store. The store is a bit cramp but it has all your to-go options ready. The staff is usually helpful. Nothing really to write home about, beside cheaper than other gas stations in proximity. Get your gas and go. read more

Shell - gas prices at a gas station - Gas Stations Near Me - San Francisco, California

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I'm pretty sure that their gas tanks have something in it to like diesel fuel in their 91 octane. Their phone numbers are disconnected. My car is stranded on the side of the road and that is some crap like don't get gas here. Obviously there's something wrong with their gas tank read more

Cudtomer Service and compassion and less aggressive team leads The team lead was super rude and I had just received new that my son was deceased. Absolutely NO COMPASSION as she scolded me for not being ready act I let others go before me And they held up the line. Not me. I told her of my kids Ave she said " Oh well we all have problems??? REALLY? read more

My friend and I were driving an hour and a half to SF last night when we got a flat tire. We stopped here to refill her tire with air but had no clue what we were doing. One of the employees kindly helped us out and refilled the tire for us (in the middle of a storm too). We forgot to get his name, but this happened on 11/22/24 around 8:30pm. Thanks to him, we were able to make it to the concert safely. Without his help, we would've been stranded. Thank you so much to this gentleman for going above and beyond! read more

BE CARE OF THE CAR WASH, the car wash machine damaged my auto body during the wash, and the giant female manager said how you prove it is not damaged before entering the car wash, so rude and not respectful, the damage is brand new with paint damage on it. Also looking for person whom experience the same situation, and I'll file a law suit against them. read more

No atm. No cash back. No suggestions on where to get cash. This should not be this hard in SF.

Broken gas pumps, and broken air machine. Lots of homeless hanging out made this location feel unsafe.

This is my "go to" gas station as it's clean, it is well lit and the workers are pleasant. Keep up the good work people & thanks.

RATING BASED OFF OF VACUUM: Waking up to the sound of an alarm is rarely ideal, especially when I didn't set one. So one day when I woke up to see my car broken into, I was especially shocked and had no idea how to deal with the problem. My back windshield had been shattered and the officer that helped me out with my problem suggested that I go to this Shell! The workers were kind enough to tell me that the vacuum at this location can indeed vacuum up shards of glass. It ended up being pricier than I expected but it worked really well! They don't have any covers for the windows though, contrary to belief, so if you're driving afterwards make sure you get all the pieces so none are flying around. read more

Shell - Gas Stations Near Me - San Francisco, California

I would give this place a negative five stars if I could. Literally was told by the employee, who was smoking a cigarette outside, that he couldn't open the doors for me to pay for gas because it was closed because he was on his lunch. Then I had to ask when lunch was over, in which he responded 11:02 (and, my watch stated it was 10:56). So, I guess this place gets so much business that it's okay to keep the business closed during business hours??? It's past 11:02 at this time and the employee walked inside, locked the door, and continued to talk to on his cell phone. To the management/owner: Hire better people with actual skills. read more

Shell - Employee not working when a business is suppose to be open. - Gas Stations Near Me - San Francisco, California

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Probably the worst in the city. The pumps never work. If you like spending 30 minutes getting gas go here.

The pumps rarely work and most times you have to wait in a long line to pay. The whole place looks like it's falling down.

Open 24 hours. Really? No, not really. I went here at about 10:30PM and a weirdo, shaggy headed cashier wearing sunglasses informed me they just closed 30 minutes ago. I asked him what's he still doing there? Why are the lights still on? No reply. I went back to the pump thinking I might insert my credit card into the pump to pay for my gas. The screen was already shattered by a blunt force impact - unusable. I looked ahead to the nearest pump and noticed the pump hose lying neglected on the ground. This entire event was witnessed by a smiling street person wheeling himself around in his wheelchair. As far as I can tell, this gas station is just a well lighted place for street people to beg for change. Who knows what the cashier does. I'd guess after the street people get enough change they score some fentanyl from him. Why else is he just hanging around there at a closed gas station? read more

Consistently poor in all categories. But the substandard and out of step with the quality of other Shell Store locations is the car wash. Management and staff are fully aware that neither of the top two tier price points of the wash do not complete thier cycle. Therefore, Management and staff knowingly sell a service they do not provide -- for nearly a year now. Complaints bring only language barriers where non had existed before. After some time I stoped in again and asked if the car wash is fully functional yet. I was told yes. But, it wasnt, so I again was sold a service they knew they were not going to provide. Criminal Not a lot of good work ethic there. Not a lot of pride or gratitude, I would as I would have had I been fortunate enough to have benefited from SFs generosity and kindness and welcoming had I been from South of our border! Asylum, food, shelter and employment. Welcome guys! aq read more

These people don't know the meaning of customer service! Super rude don't do their job just lazy! Crazy old lady literally said "if you don't like it go to another gas station" lol read more

They technically do have a bathroom. There's no toilet paper, paper towels, or soap. Soap is kind of a mute point though because there's no running water. read more

Shell - No water. - Gas Stations Near Me - San Francisco, California

Beware! This gas station & car wash are terrible. The credit card reader doesn't work most of the time. The car wash is pathetic. The air "dryer" hasn't worked at all well for over a year. Leaves water spots all over the car. Gave it another try today, but same sad story. When I tried to explain what happened to the manager, he dismissed my complaint, telling me I must have moved the car during the wash, that basically it was my fault. I told him several times that the car was shut off, stationary the whole time but he kept on insisting I was moving the vehicle during the wash. What utter crap! Don't use this car wash, maybe ok for gas only. read more

This shell station needs to fix their credit card reader. It never works and it's so annoying to go wait in line to talk to the cashier. Last time the cashier tried to sell me an electric bike for $300. Lol WTF. read more

Avoid. It's not a gas station, it's an eyesore. On a second visit to this station, yet again the pump card reader didn't work - after repeated "please re-insert your card" and trying two cards, I gave up, and went to the attendant to leave my card for a fill-up. No, Ernie said, you have to name a quantity. I said $20 and please fix your damned pumps, at which point he said they didn't want my business and refused to serve me. So charming, such great service. Use Chevron, their stations both work and have helpful staff (can you imagine, when the station on 6th street had a similar problem, he actually apologized, instead of getting aggressive). read more

***Credit Card Scammers*** I was subjected to credit card scamming as soon as I left the station. The credit card machine was suspect but I was at 0 miles to empty and didn't have cash. Beware! I tried calling the store to let them know but of course no answer. read more

We stopped in to get some water and other liquid refreshment while driving around the city. We were in and out super fast. The cashier was not in the mood to be at work but not rude either. The place was clean and well stocked. Not the greatest neighborhood but right by the freeway so good convenience. read more

Great price for gas but has the slowest car wash. Lines exceed over 40 minutes. Not that many homeless people either

This is my go to for gas because it near my office in Soma, has a rewards program, and the best feature is the car wash which is not easy to find in SF. I never seem to have to wait although certain hours can find the pumps quite crowded. You may be asked for spare change from some folks, but they're all harmless and often ask to clean my windshield. read more

Yeah, they fired the azz hole, but they still don't have easily accessible facilities for a station so close to the freeway exit. I posted a serious review about their employees RACISM, and this is an update. They said they got rid of the azz hole. Still, for a side of the freeway station, their car wash should work, their personnel should allow you access to the bathroom, which they don't. SMH read more

CHRISTIAN - this one is for you! You call your self a manager?! I don't think so! You are the worst person that was hired by Shell! THE WORST costumer service!!! THE WORST attitude! And on top of that you wanted you fight me?!?? Pray to god that you are still alive! Lying to me that car wash is working after charging me? And refusing to give me MY money back?! Sounds like your mama did not teach you that scamming people is bad! Very bad!!! read more

THIS IS THE WORST SHELL GAS STATION. I have never seen RACIST gas station and the LATINOS who are the employees and LATINO who is named himself as a manager is the worst employees ever. I have been using the Vacuum everyday since may and car wash once in a week mean not a paid customer and can't use the restroom for washing my hands after using the vacuum. The manager who is the LATINO guy refuses me to use the restroom. I have right to wash my hands after use their vacuum. This is not the right customer service. Shell needs to pay attention on its employees behavior to customers. Their employees need to learn what is the customer service and should know who is the paid customer. Shame on you SHELL worst customer threat ever. Shame, Shame, Shame. Please train your LATINO employees who is the guy manager and ladies. Very bad ever. Shell human resource needs to pay attention on their employees behavior. If your employees threat me again like this, I will complain in the further. Shell needs urgent pay attention on its employees attitude to customers. Most of the reviews mentioned your employees attitude. read more

SPOTLESS CLEAN BATHROOM. I never thought I'd say this in a San Francisco public restroom but this outs amazing. I've been to 3 & 4 star restaurants where the toilet seat wobbles and never gets fixed for months. This place was a great place to go number 2. read more

I sometimes visit this station because it's one of the only automatic car washes in the city. That's the only reason for any stars. Once again today multiples pumps arenot working, today I had to try three stations before I could fill my tank. Calls to an attendant were not answered. Seems like I have at least one issue every time I visit. I'll continue to try and fill up in the suburbs to avoid this station when I can. read more

Its open but no soap not sanitary Ask for hand sanitizer they would not provide it asked for so if they said they didn't have it read more

Warning - the drive thru car wash does not properly work and will not rinse the harsh soap off your vehicle! Protect your car. Even after pointing out the two service attendants and station manager (Cesar) that the rinse feature is broken, they denied anything was wrong with their car wash and they all told me it was my fault because I moved my car when the green light flashed to move through the dry cycle. I've never experienced such a lack of compassion and decency after requesting to rinse the soap off my new SUV. They were just awful. They even have a camera in the car wash area recording everyone who drives through. After watching the footage they claimed I drove through too fast. WHAT? Camera aside - the soap does not get rinsed off. THE RINSE FEATURE OF THE CAR WASH IS BROKEN (poorly timed out) AND THEY HAVE NOT INTEREST TO FIX IT EVEN AFTER SHOWING THEM ALL THE SOAP ON MY CAR. Shame on the management of this Shell station for allowing such poor customer service to be the standard. We expect more... read more