Shelly's is very authentic. It's a family-run business, and the friendly and cosy atmosphere reflects that. There is an absolutely huge selection of teas, and a wide variety of cakes and scones along with the cream teas. We had the Ploughman's scone and Victoria sandwich cake. Both were freshly baked and completely delicious. read more

I ordered the 6 little sandwiches for $13. The filling was extremely sparse and disappointing. Not satisfying at all. Why even have them on the menu? certainly not worth $2 per wedge! read more

So had a great visit a year ago. My family is British and we love when we can find a tea room that offers up a lovely experience. Charming space, friendly owner and food was pretty good back then. Presentation for a Windsor tea was as expected with a multi layered tower, served with fine china, etc. However went back this week for a return visit and we were disappointed how it's really fallen off. Felt like they were understaffed as we waited quite a while to order but they only had about three tables to assist at the time we came in with a reservation. Had no plates, cutlery etc on the table. Ended up taking dishes from another set up. Noticed when food finally came that it wasn't served on a tray set up. Just came out as they had it.. on a dish that they served to you. ie scones, then sandwiches etc. The owner provided apologies for not having everything ready including enough scones to serve together. Additionally the egg sandwiches tasted rancid. I've never experienced that before. We chose not to eat those. Ended up getting the scones finally but they were hard as rocks and almost inedible. A real disappointment from last time honestly. I do hope that they get the help they need or improve back to the initial experience we had as it's hard to find a tea room in this area. For $40 a person for the Windsor Tea, this wasn't up to par for them. read more

Well, I was really looking forward to this opening because I love going to tea. We made a reservation ahead of time for the 'Windsor tea' We arrived on time waited quite awhile just for a cup of tea, then proceeded to wait 45 minutes before we got any food! Thought I was going to pass out from hunger luckily my mother didn't (she's diabetic) we were served little slivers of sandwich's & waited another 30 minutes for the rest of our food! I kept waiting for her to bring more food..she never did , every other place I have been for tea they give you a lot more food. They charge $35 a person for this tea & you don't get very much, very disappointing. I recommend they get more help so people don't have to wait so long to eat. read more

A great place to spend an afternoon! Wonderful food and Shelly was a warm and welcoming hostess. The choice of teas is amazing. We had the afternoon tea and each course is just as good as the next - be sure to save room! read more

Great service, good tea selection, scones were tasty- the creams were really good. See the queen's

Lovely change from fast food garbage. Real teacups with saucers, lovely pots of tea with sugar or milk as you desire. Scones, clotted cream and strawberry preserves that will fill you right up. Comfortable chairs and banquette seating, all cushioned. A hidden gem worth looking for. read more

Tea selection was amazing!! Service was outstanding...scones and jam is a must when visiting the tea room. Enjoyed a wonderful afternoon tea. We will be back read more

Arrival 12:20 at reservation time. Only 5 spots for 7 guests. She was cleaning a table in the back. Brought the table out but the new tables don't have glass covers like the others. Didn't bring a napkin for the 7th person's setting. Sugar dish empty. Tea cups all have dust in them and some tea crumbs. Scones very good except for the blueberry one that had a hair baked in it. Definitely not "fresh out of the oven" like the sign says. The homemade "coleslaw" was basically a bowl of Mayo with a few shreds of cabbage. Never came to check if everything was ok or if we needed anything. Will not be going back. read more

We had a great experience at Shelly's Tea Room. Very welcoming customer service and they even let us come in right before it closed and didn't rush us out when it came time to close. Great service, great tea, and even better desserts. read more

Shelly's Tea Rooms is a real find. Downtown Plymouth is lucky to have this addition. The choice of tea is extraordinary (and you can purchase to take some home). The sumptuous serving of assorted tea sandwiches is filling, delicious and diverse. Wait till you get to the scones (yummy) and clotted cream, just fabulous. And...finally the sweets are so tasty and beautifully prepared. Hard for me not to clean my plate (but you can certainly take home leftovers for another delightful treat). Shelly's afternoon tea compares more than favorably to afternoon teas I have had in the UK and in NYC. Don't miss it!! (Carol Ginsburg) read more

We ate at this wonderful tea room the day it opened...I just never got around to posting a review. I have been to the original Shelly's Tea Room in the UK, and I must say, this was just as delicious. Perfect sandwiches, scones with clotted cream and jam, and of course a lovely pot of English tea. If we are ever back in the area we will certainly drop in again. Keep it up, Shelly. Helen T. read more

Friendly service, tasty treats and quite the selection of tea. 5-star experience. I would highly recommend Shelly's for an afternoon tea. Tip: call ahead to make a reservation. read more

My party of 4 had a reservation at 12:50. When we arrived you couldn't help but notice how busy they were. We were seated and left with menus. My sister had reserved the Windsor, ultimate experience, afternoon tea. We waited a half hour for the first beverage which was hot mulled wine. We waited am hour for Michelle to come get our tea order. With 140 different choices it was tough, I ordered iced and my 3 friends ordered hot. It came out a half hour later. My iced was indescribable, just plain yuck! I asked for iced water. She came by with plates, no napkins or silverware and a tray of finger sandwiches. We took 4 each, noting not much flavor was to be had, well, there was very little filling in the sandwiches. It was a skim of cranberry, a skim of egg. No, we didn't like the sandwiches. We waited another 1/2 hour for the scones and minced pies to come which looked impressive. Those we enjoyed. We finally got napkins and knives. We watched other tables and once their scones were gone more were brought out, which lead to leftovers which were boxed up and sent home with the guest. We asked for more minced pies and scones and she was slightly taken a back. She brought out 4 of each. No leftovers for us! I purchased a piece of carrot cake that I just tried and it was inedible. Day old, dry and your think I would have learned my lesson. This place has potential. Hire more help, we were there 3 1/2 hours. I realize it's supposed to be a relaxing event but it got extreme. I don't know that truthfully I'd go back. It's an experience that I think you should do, but maybe after she's hired some help. read more

We'll give them a second chance as it's a new business in town. The tea room is decorated tastefully and located on a busy downtown street. There are pay parking lots within a reasonable distance, but know that street parking is scarce. The menu is quite limited, we ended up ordering the cream tea. The scones, their specialty, were not fresh baked, and we both decided they probably were stocking up for the busy weekend but it was disappointing, hopefully an off occurrence. I much prefer The Dunbar House Tea Room in Sandwich for the atmosphere, selection and service. I hope the owners will take a hint from them & offer more variety in the future to keep the local residents coming. read more

My daughter and I had a lovely experience this past weekend at Shelly's Tea Room. To start, the room is so cheery and comfortable, colors, decor, china. Shelly herself could not have been more delightful. The menu was perfect. Great selection of food and amazing selection of teas. I had the Windsor Tea service and my daughter had the Afternoon Tea service and the everything we had was delicious. We even purchased some treats to go from the gift shop that is inside the tea room - the gift shop was adorable, full of all things British! It was just a truly enjoyable, relaxing afternoon at Shelly's Tea Room and I would highly recommend making a visit as you will not be disappointed. read more

Being from the UK myself, I was really excited to visit this establishment and treat my daughter to a cream tea afternoon. However, the excitement was soon diminished on the first minute of arriving. I approached the counter and asked if there was availability for two people and the owner abruptly asked if we had a reservation. How unwelcoming! If I had a reservation, I don't think I would ask if there was availability. She then said she had availability and escorted us to a table (that was so close to a wall I could hardly move my right arm) and we sat there for 15 minutes before she came back to take our order. While waiting, my daughter and I decided we would share "The Windsor" ($35.95 per person) as we are not big eaters and buying two would leave a lot of leftovers. When ordering, I asked the owner if we could get one of The Windsors and two pots of tea. She said no, as it's only for one person and it takes too long to prepare, so we either buy two (at $35.95 each) or buy numerous other things and add in an order of scones and sandwiches. The owners attitude was frankly rude, and un-accommodating and subsequently led my daughter and I to walk out of the establishment. To this the owner had no reaction, which gave me the impression that she did not care she was losing potential customers that are locals. Truly the worst customer service that I have experienced in a long time. I can honestly say that this business is not a reflection of a real tearoom experience that I am accustomed to from growing up in the UK and I am greatly disappointed. read more

Went to Shelly's Tea Room yesterday and had one of the best afternoon teas I have ever had (second only to the one I had in Glastonbury England). The place it's is small but very cosy. There is also a small gift shop filled with different tea's and other tea related items. I went with a friend and we each got the Windsor Tea for $35 each. I got the Jasmine tea which came in a cute teacup and taste excellent. While the tea was being prepared we were given some Hibiscus tea to sip on. The first of the food to arrive where finger sandwiches, there were 4 different kinds to choose from and once we finished with those we were offered more sandwiches. After are second serving of sandwiches are scones and sweets arrived. All of the food was delicious and so filling that we couldn't finish it all and ended up taking the leftovers home. I have been to several high tea places in New England, this is buy fare and away the best bang for your buck. If you do not want to spend the money on high tea they also offer various sweet treats, scones, and tea you can get by themselves. I am definitely going to go back at some point to get a slice of cake and try there Cotton Candy Tea! read more