Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

I really wish we had found these guys sooner. Joseph is professional, kind, and thorough, and we…read morefeel very confident in the work done as well as the work scheduled to be done. The risk of fire is no joke, and we are looking forward to using our fireplace next winter with the confidence it will be safe to do so.

We had all new window screens on our home and they are beautiful and great quality! I am so sorry I…read moredon't recall his name. Super nice and super fast! We had Anthony over to help us refresh our fireplace. We found a great facade and had to have some fabrication on the surround. He was kind and knowledgable and so polite as he helped us choose and order our unit. The unit arrived, and Richard,Carlos, and Frank(? great guy) did our install. We LOVE it! It updates our home just the way we wanted! Thanks so much Den Defenders! You guys Rock from start to finish!!!!!

Purchases a stove a here a few years back and it's been great. Recently had it removed for some…read moreremodeling and then reinstalled. They were always on time, did a great job, and at a reasonable price. Nice to have places that deliver what they promise all with a great attitude. Highly recommended.

I had an old, damaged wood-burning insert that needed replacing. I went to the showroom and spoke…read morewith Lee. She was very knowledgeable and patiently showed me what they offered. For various reasons, I switched over to a pellet insert. Stan arrived on time the day it was scheduled to be installed and left my place spotless. He took his time in teaching me how to operate and clean the new pellet insert. I highly recommend this company.

I have been so very pleased with James Winters and Winters Stoves. James is very good at answering…read morequestions and returning texts and phone calls. We just had a new cast iron propane stove installed, and the process went very smoothly. The technicians, Mark and Ethan, were just the best. They are knowledgeable and so personable. They were able to quickly resolve a small fan issue. They went out of their way to stop by to help. That's quality service! I heartily recommend Winters Stove in Sonora.

Excellent service. Friendly. Prompt. Technicians were here between the hours told over the phone…read more Job was done neatly and clean. I look forward to using them again.

Garage door wasn't closing. Gave them a call and they were here within 15 minutes and it was fixed…read morein 5. We couldn't be happier with the friendly service. They also installed our gas burning fireplace a few years back and we love it. Great job Top Quality!

My old Jotul fireplace wouldn't start up and Cody and his assistant made quick work out of…read morerepairing it! Fast response, explained everything they were doing and cleaned up very well!! Great job!

Be aware of thr horrible customer service -- especially the lady that answers the phone. If she is…read morean owner, shame on her and I hope she can find some happiness in life. If she is an employee, fire her. By the time I checked to see if they were a part of the Better Business Bureau, it was too late -- and of course they arent!

Good service, on time, but booked way out for an appointment so plan ahead................. Highly…read moreRecommended....

Great Service, fair pricing and perfect customer service! On…read moretime, extremely neat and very knowledgeable with the ins and outs of the profession. Serviced a free-standing gas fireplace last summer, went to use the unit late last fall, and it wasn't working properly. Called Ken, he agreed to honor his service warrantee to come back and fix the problem, which he did! He also sent me a link for a new remote, telling me if I purchased it, he would return to program and reset the fireplace. I am recommending F & S Fireplace systems with a 5-star rating.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.

Amazing service. Very informative about the issue. Prices are reasonable. Easy to work with and…read moreschedule.

Clint did an awesome job on my fireplace sweeping. Also fixed some cracks in my brick work…read moreoutside. Super reasonable price and I can't express being here in the window he said he was going to be here. When I requested a price he got back to me on the weekend and in like 20 mins. I was super happy with his customer service and response. I also live in the foothills, which is also a drive. Thank you Clint for your honesty and hard-work!! I'll be using you from here on out!!!! Super happy!!!

We went in and spoke to a lady to schedule a cleaning and service of our gas fireplace. She said…read more$290. We were not home when they came but we let them in and seen on the cameras they were in and out in 10 minutes and left a bill for $340. They did not clean it and charged $50 for a part. We called and they said cleaning would be an additional $200. We were unhappy with the service and the price and I said we will pay it and do a Yelp review. She said I can hear your wife bitching in the background we won't even charge you. Looking at the reviews here, we were not the first ones with this issue. Make sure to get in writing what they say because they are not accurate but then they act like you are mistaken. Anyway, today she called for payment and said she never said that lol. Crazy lady.

The field techs for The Hearth are great! my wood burning stove was smoking badly thru almost every…read morepipe seam. I thought I was going to have to replace everything! but Adam and his assistant did a thorough inspection, letting me know the last sweeper did not do a good job and there was a heavy buildup of ash & creosote clogging the pipes-- a thorough cleaning would no doubt restore the stove to working order. Both guys were knowledgeable, helpful and friendly, and I know they'll restore my stove to working order.

I needed a wood stove custom made flue adapter and Ron did a great job fabricating this adapter at…read morea fair price. I recommend you give Billings Stove & Sheet Metal a try..

Very, very good. Had a problem with some tricky leaks. Ron came out & assessed the situation. He…read morehas been chasing leaks for a long time and knows where & how to locate them. Sent his guys out to clean & seal the areas. Professional, fair price. I recommend them. Thanks!