Excellent service, room cleanliness, staff! BUT.... watch out for extra charges... Contacting SHERATON...to return amount overcharged.... You do have to pay for breakfast and parking!!! read more

This Sheraton location provided a clean, comfortable overnight stay for a meeting in Chapel Hill. The location is close to UNC and several good restaurants. The shower rendered good hot water pressure. read more

We had a wonderful stay! We arrived late (1AM) and it was so nice to be greeted by a friendly face (Nikita). She answered all of our questions and went the extra mile to make us feel welcome. Also appreciated the comfortable beds and nice gym. Will stay here again! read more

Shout out to Xandria at the front desk. The computers were down over the NY holiday and she patiently and professionally found an solution. She was sensitive to delay, and was very kind to me during my stay. read more

For a major hotel chain, this was wildly disappointing. In general, it has been so sad to see what has happened to "hospitality" since COVID. More like a Days Inn, this hotel has way too much DIY to be considered 4 stars. We checked in on a Thursday for a 4 night stay. When I checked in, I told the staff I had received a medical delivery. They asked if I wanted to go up to my room and THEN come back for my box. Mind you, both my husband and I are visibly disabled and this is a 20+ lb package, half the size of me. I kindly asked the staff (there were several people at the desk) if they could bring it up. Which.... Used to be something hotels did. After 20 minutes in our room, my husband and I went down to retrieve the box ourselves, and found the entire staff standing at the counter talking, with no guests in sight. Someone begrudgingly got a cart and assisted us with the box, after we said we would carry it ourselves since it was urgent and we couldn't wait any longer. The room was fine. We had an adjoining suite but the layout was odd and the decor was random and dated. For an ADA room, it was minimally accessible, the only feature was an accessible bathroom. Other than that, the bed was of average right and my husband couldn't even navigate the other bathroom. In both bathrooms the water in the shower took at LEAST 10 minutes to heat up and there were towels with stains on them. One morning I went to make coffee and realized the tray to our coffeemaker is missing, rendering it unusable. After I told the front desk this, it was still never replaced during the remainder of our stay, and nothing was done to remedy this situation. Housekeeping did not come until we requested it after three nights. I know since COVID, places have had different policies, but we were never informed of these or given an option to opt in or out of having our room serviced. The most wild thing about this hotel is how it is basically a food desert! It is in a prime location and advertises a restaurant and a Starbucks, which is partly why we picked it. Well, the "Starbucks" closes at 11 a.m and doesn't use the app, and when I ordered breakfast the woman working acted like she was being bothered even though at that point it felt like we were the only guests in the hotel. This morning I tried to pay in cash and was informed they didn't have cash to allow me to pay with a $20... as a coffee shop. The "restaurant" that is advertised as some sort of seafood tapas is literally the hotel lobby with the bartender waiting on you. We ate here the first night and it felt like we were on an SNL skit. Half the things on the menu weren't available including.... tapas. Barbara the bartender is wonderful and clearly the only woman running the show (she does make a great mocktail once they come). After we realized that experience was $80, we sustained on delivery the rest of the trip. Of course there are no microwaves in the rooms either, which would be at least helpful if you're expected to provide your own meals. The good thing is, the hotel is accessible to lots of places to order from, because from 11-5 all you have access to is overpriced chips, cookies and soda. How that is allowed by Marriott standards is beyond me! All in all, this stay has been comfortable but very underwhelming, for the lack of service and amenities, I'd probably stay at another Marriott or a holiday Inn to save money. It surely was not worth what we paid and a prime example of how the level of customer service sure didn't get upgraded along with the building! So sad Sheraton! read more

See all

Only stayed one night, but overall we would stay there again. The location was convenient and easy to get to from the interstate. There was a problem while checking in as it was showing that I had prepaid for breakfast to be included. The associate at the front desk came up with an alternative to the mix-up and did so in a professional and friendly manner. Over all the staff that we interacted with was quite helpful. read more

This is one of the best hotels in Chapel Hill, if not the best. If you're a business travel that's well seasoned, then this is your place. This is the type of hotel that's designed for the Titanium traveler, the on the road 20 days out of the month traveler. You just want a room that's bright and well lit and of course spotless. A bathroom with glass doors and an option for a rain or want shower. Amenities that include several treadmills so that you don't have to wait to get your steps in. And an exclusive clubhouse that serves only you and your echelon. Is this the best option for a family of four? No, I'd suggest the Residence Inn or Homewood Suites. The Sheraton is designated for professionals only. Please be advised... read more

Renovated full-service Sheraton in Chapel Hill right on 15/501. We did a staycation and booked on a whim using Marriott Bonvoy points. The hotel is renovated with modern and fresh decor in the lobby and rooms. The lobby smelled really clean as well and they have a bistro area and restaurant in the lobby area. There is also a club lounge for members and if there is low occupancy, they give you vouchers to use. Most king rooms have showers and the majority of the rooms with tub / shower combinations are queen rooms. We had a comfortable stay and everything was clean. The location is great to be close to 40 and access to Franklin street or major destinations in Chapel Hill or Durham. We got takeout dinner from the shopping area nearby with the Trader Joe's (Chipotle, Chopt, Shake Shack, etc). read more

See all

Have to stay here for work. Room service is horrible. They shouldn't bother offering it. You won't get breakfast anywhere near the time you put on the card. You can try to get breakfast in the lobby area, but be prepared to wait an hour. Not great when you have to get to work. "Starbucks" consists of one annoyed guy who can't be bothered to get your overpriced coffee. Hampton Inn is supposedly budget, but at least you can get complimentary coffee. Luckily McDs is nearby. No housekeeping for stays 3 nights and under, which is probably the majority of stays. read more

Spending another night in Chapel Hill on a UNC basketball night, were able to book a room using our Silver Elite membership points. The hotel was completely remodeled in 2022 and it shows. The lobby, bar and restaurant are tastefully decorated and the furnishings are quite comfortable. We arrived at 8:00pm and were quickly checked in. The hallways are a bit dark and our room, 202, was a long way down from the elevators. Once we opened the door though, wow. We opted to have a light dinner in the bar downstairs and make it an early night. The bedroom was beautiful and very comfortable. We will definitely stay here again. read more

See all

It was nearing midnight, but still Friday January 10th. I was driving for Lyft and the weather couldn't be worse. Snow turned to sleet and then freezing rain. I was 1.5 hours from home trying to make sure I could get as many people home safely as possible. The temps were dropping and it was frigid. When all of a sudden my van started losing power. I knew right away it had to be the alternator. I looked for a spot to pull off the highway as the roads were already treacherous. As I turned the corner there it was sitting on a hill like a beacon of hope, and answered prayers. But before I could make it into the parking lot the worst struck. The van went completely dead and I couldn't move it nor could I leave it as it was a danger to others who may come up on it and not see it in time. I had many guarding angels looking out for me that night. Most working right here in this magnificent hotel. And guest who were complete strangers but with stood the elements to help me in my time of need. Mr Tracy was the first friendly face who I met, he is the head of maintenance for the Hotel and was so kind to come out and give me a jumpstart so I could safely move my vehicle in the parking lot. Once inside as I tried to arrange for my room I was met with a bevy of problems all of which were my own and not on the Hotel. So the very sweet and talented Cindy who was working the front desk went above and beyond to make sure I was able to get my room and ultimately much needed rest. As I waited nervously a man sitting next to me while I was at the bar showed me the up most respect and words of encouragement as he must have read the anxiousness on my face. It turned out that man was none other than the banquet manager Mr Sanjog. Through out my stay he continued to check on me and make sure I was good. I can't thank all these people enough. They will never truly know the profound difference their generosity made to me in a very dark and difficult time in my life. I may be just another face to them in the future but they will forever remain heroes to me in my time of need. Please if you come by and thank each one of them again for me, and enjoy the great service that is Sheraton - Chapel Hill. read more

Sheraton Chapel Hill Hotel - Mr. Sanjog and myself! - Hotels Near Me - Chapel Hill, North Carolina

Absolutely a great experience. Close to UNC to be able to comfortably UBER or drive. Clean, spacious, and updated rooms with very new mattresses. Bathrooms are updated with/walk-in showers. Love the gym which is large and well-equipped. Lounge is large and well furnished. Great "bang for your buck" as pricing is always good. read more

I will never stay here again for one main reason: They nicely cool the lobby, but once you get on the elevators, walk the halls, and go to your room, all those space are stuffy, stale, and HOT. We had to buy fans at CVS to survive our one-week stay. Every guest who got on the elevator would ask, "Are you hot in your room?" Or simply: "It's HOT in here!" I won't go into the details, but yes, I tried to get help. So if you want to stay cool and comfortable, stay elsewhere. When did Sheraton decide not to have their staff in uniforms? The front desk staff were a mix of "some professional" and "some looked totally unprofessional and down-right frumpy." There were a lot of other issues, but I will chalk them up to Covid. read more

Nice redo to the property, the staff upon check in has their nose in the air and the bartender has a horrible attitude (while pimple popping and having personal conversations on his phone while serving customers). I reported this to corporate afterward and NEVER got any follow up. Nice hotel but they need to hire some quality folks. read more

Sheraton Chapel Hill Hotel - Lobby with bar - Hotels Near Me - Chapel Hill, North Carolina

See all

Hidden gem! Newly updated. Beautiful and spacious lobby and concierge lounge (for Bonvoy members). Also a bar, restaurant and coffee shop in lobby. Nice, clean and well equipped gym plus an outdoor pool. Very convenient location. Stayed here twice and would definitely stay again. read more

The Sheraton Chapel Hill hosted my 70th birthday Party last evening. I'm was so pleased with the service I received. The day was a milestone in my life and the Sheraton treated it as such. All staff members were attentive to my needs as well as my guest. The food was amazing and servers were very friendly and positively wonderful. I'm getting inquiries from friends and family that are planning future birthdays and they want an elegant affair. Thanks for making me feel like a queen for a day. I would like to give a shout out to some of your staff: charisma, Heather and the entire team. read more

Let me start by saying the expectations were quite high given that Priceline claims this to be a 4 star hotel. This is the second time I've been burned by Priceline's rating system. My advice - ALWAYS check Yelp first before booking to get a real rating of the hotel. I booked a 2 night stay at this hotel in order to fight some food poisoning I was having and couldn't continue driving. I booked through Priceline. Upon check-in I was greeted by Sandee, who I assumed was going to be a friendly person. Not so. I continue to experience poor service from these "high end" hotels when I book through Priceline. I'm not sure if they are looking down their nose at Priceline guests, or what, but it appears to be more true every time I check into a hotel like this. Keep in mind, I'm a working professional, not a low end customer. I had requested a king room from Sandee - knowing ahead of time they were available - she said they were not. So the dishonest was a big turnoff. Next - to state that this is a 4 star hotel is a reach. When it first opened, probably so. It is beat up, deteriorated and in need of renovation. The lobby furniture has tears and holes, the elevators are marred, nicked and in bad condition. The furniture in my double room is also in bad shape, with wood chips and nicks all over the night stand's legs. I've stayed at 2.5 star hotels that were better than this Sheraton. That's not an exaggeration by any stretch - some of the newer Comfort Inns, La Quintas are nicer. As other reviewers state - this place is nowhere near the quality of a Sheraton 4 star hotel. I found a long black hair on my refridgerator tray which was kind of nasty. The desk is full of scratches as well. The televisions are quite small given the viewing distance from the beds. There were coffee stains on the wall in the bathroom - so obvious, how a housekeeper didn't see them is beyond me. I can only assume the housekeeping manager is not staying on top of the housekeepers rooms when doing checks. The bathroom tiles were so poorly cut you can see the subfloor by the bathtub. The upside was the pressure was somewhat decent from the shower head. The maid service still had not arrived by 2:30pm - So I just cancelled it and asked for No Service. I needed to work in my room and get things done. I left my room at 9:45am and returned at 12:30pm thinking the room would have been taken care of by that point. I called the front desk to inquire about a guest laundry - nope. No guest laundry at a "4 star hotel". A bit absurd. You have a fitness center, a pool, a restaurant, but you don't have 20 sq feet for a guest laundry. Initially I was going to check out right away and get a refund from Priceline but I was too tired and it was too late in the evening to jerk around finding another hotel. This hotel like many high end hotels is on a downward glide and doesn't appear to care about the guest experience or the upkeep of their property. The management should probably be fired to improve the property and the guest experience. read more

See all

Sometimes it's about expectations. This was a last minute "4-star" Hotwire purchase. If I were this Sheraton, I would want Hotwire to lower expectations to a more reasonable 3 or 3.5 for this property. Isn't it better to have expectations exceeded, rather than not even met? Having stayed in many 4-star hotels over the years, it is easy to expect a lot of a 4-star experience. Honestly, I wasn't sure how this older hotel that I don't believe was ever considered 4-stars even when it was The Hotel Europa could realistically be labeled 4-stars, but was sure ready to give it the benefit of the doubt, and looking forward to our one night escape! First thing we were met with was signs in the parking lot that they weren't responsible for what happened to our cars. Okay, that's nice and friendly...realistic, but didn't know if we should be concerned? Parked anyway, which is at least free, and went in to a very friendly check-in. First impressions were very good. Lobby looked modern and with the friendly check-in we felt most welcome, which is how the staff continued to treat us. This is a staff that CARES. Seriously, they are giving it their all, and it was much appreciated by us! Was asked if we were Starwood members, and I said yes. He was kind enough to look me up, saw that my membership had expired and renewed it for me. Nice! (although not sure what it means) We were assigned a room on the first floor. Haven't stayed on the first floor in any hotel recently, but with the friendly start that included notification of special "Earth Hour" happenings that night, we were pumped about our stay at this caring place. I practically skipped to our room, and didn't even notice at first the signs in the hall, but as soon as we dropped off our luggage in our small, but clean-looking, ok room, with a small patio that overlooked 15-501 (I commented to Husband that I wouldn't be happy to have a first-floor room if I were a female traveling alone, but since I wasn't and the locks on the sliding-glass door looked efficient, it felt okay), we headed back out to the lobby. That's when I saw the sign on the room next to ours that I admit, made me instantly feel like some kind of second-rate person. The sign said "Starwood Preferred Guestroom", which brought up all kinds of questions in my instantly insulted brain. What did that mean that we weren't preferred? What did the preferred folks get that we didn't? Why not put the preferred people on a different floor so the rest of us didn't know we weren't preferred? Or why not put their special sign IN their room, so the rest of us didn't know that we were lower-class? If this is a new Sheraton trend, I haven't seen it before now, and hope that I don't run into it again. Making people feel special at the expense of others is, well, not cool. Especially considering that whoever the "preferred" guest was in the room next to ours ruined most of our night and made sure it was pretty sleepless due to her loud yelling, door slamming and shouting....the latest being at 2:36 a.m. which didn't stop until she must have finally passed out after 3am. "Preferred" meant "disturbed" to us neighbors. That being said, there are some real pros to this hotel. FREE internet. Very rare, especially in 4-stars. FREE shuttle within 5 miles and to Franklin Street. And instant, I might add. We went to the front desk to inquire and were told, okay let's go. When we wanted to return, we called, told where we were, and within 15 minutes, were picked up with a smile. Truly awesome shuttle service, so I hate to nitpick, but I would recommend that the shuttle van get a good cleaning. It smelled like many sweaty sports teams might have ridden it it. (sorry, but it was a pretty strong sweat smell that made athletes come to mind). Another PRO about the service here. After our very lengthy Shula's experience, Husband wanted Tums. We found them at the front desk, and when we mentioned we wanted to break a bill for the drink machines, again the service was wonderful that we were given coins and warned that bills didn't work in the machines. We have certainly been in hotels in the past, where they could have cared less whether drink machines worked or not. Again, every one of the staff members we came in contact with here were top-notch caring. That being said, this is not, imho a 4-star hotel. It's a great 3-star. It's an okay 3.5 star. The bed was pretty comfy. The bathroom had an old tub, the sink plumbing leaked, and the bathroom products were the usual 3-star "Shine" lotion, shampoo, conditioner and bar of soap. Paint on doors & stuff worn. Again, perfectly fine for 3-star. And everything was clean, which is way more important than paint. Am adding photos, so you can see for yourself. Do know that if you stay here, you won't find a more friendly staff. Talented too...the band that performed for Earth hour was very talented! read more

See all

We checked in to the Sheraton two nights ago heading back to Richmond after a drive from Alabama. We found the hotel through an express deal with Priceline that promised 4-Star accommodations, we were so excited! When we walked in, I noticed some details looked very dated including the restaurant, but the lobby was very clean and the staff was super friendly so I stayed optimistic. Our room was on the third floor, and that's when the trouble started. The entire third floor smells like damp cigarette. The carpet is coming up, as you can see from the pictures, and the hallway lighting makes the entire place look eerie. We looked at our room before heading out to get food. It had a terrible smell, but not as overpowering as the hallway. My boyfriend convinced me we were probably just tired from driving all day. He said that we could air out the smell by opening the balcony door and that we are probably too hungry to think, so we went to grab food. However, once we returned I noticed the balcony was sealed shut, there was no way we could ventilate the room. I turned the lights on to see: 1. Mold on the carpet 2. Markings on the sheets 3. An empty mini Josè Cuervo bottle on the nightstand 4 &filthy air vents There always no way we could stay in this room. I politely went back to the front desk to ask for a new room. The gentleman at the front was INCREDIBLY nice and switched our room immediately, I was so appreciative of that! However, our new room was on the same floor. We immediately noticed a cigarette burn on the wall and the same dust ridden vents. The new room smelled worse than the old one, and the sheets seemed equally worn. Finally, we quietly left and checked in to a hotel a few miles away. I feel terrible because I'm sure the staff here is wonderful, this hotel is just in terrible need of updating. I'm frustrated we spent so much money on this hotel, it's simply in no way a 4 Star and I do feel like we were mislead by their high rating. Please be aware that in its current stars this is a 2star hotel at BEST. read more

See all

Wonderful from the outside and the lobby. Got to my room and the AC didn't work. Was given another room that had functioning AC but it didn't function well as I was still hot. It also had empty bottles of shampoo, body wash and conditioner in the shower. Had to stay an extra day and got another room after checking out. Got zero sleep as the AC made jackhammer noises throughout the night. I complained to management and before I could finish I was met with eye rolls and "Yes, we're aware some rooms make noises. It's the AC." Are you serious? If I could give it zero stars I would. I'll just say the one star is because of the bartender (Thomas?) He was knowledgeable and made the best drinks. He alone was the only good thing about my stay. read more

I stayed at this hotel for about a week and it was really nice. Room was clean and modern and comfortable but what really made my stay 5 star was the helpful staff. I have to shout out to Thomas. He is literally amazing and so kind. I ate breakfast there every morning and he went above and beyond with being helpful and I have to say the man makes an AWESOME latte. 100% would stay here again. read more

This place is undergoing renovation so I'm pretty sure it will get much better once they are done. But it is definitely looking a bit dated. However be that as it may, they are still doing their best to offer a lot of great amenities. first of all the room had everything we needed. Had a nice little wet bar, a refrigerator for our stuff, a Keurig machine, some very nice lamps with power outlets in them, and a very comfortable bed. There was also a safe in the closet and the shower had everything we needed. Also a a balcony with a view of the pool which was nice. they are completely renovating their members lounge so instead of appetizers up there, we were given a coupon to get an appetizer at the restaurants here. We didn't take advantage of it but it is there for a bit. Parking was easy and Sydney at the front desk was very friendly. Not a bad one night stay. read more

Hotel food can be hit or miss. But the Sheratons breakfast and evening menus actually delight. In the morning try the veggie frittata or the Carolina crab omelette and a side of grits to top it all off! If you're lucky you will get to meet Chef Donovan. In the evening, sit at the bar with the bartender Barbara, a crowd favorite. The hotel has been renovated so the rooms are nice and fresh, along with a new lobby and club lounge. At check-in, you will but lucky if you get Yani whose gentle presence is perfect for the first person you see in a hospitality setting. Enjoy! read more

This is an old, worn, and weary hotel. This is not somewhere I'd recommend. The outside is not inviting, the parking lot is poorly lit at night, and the inside is dated. Staff are friendly and helpful, but this hotel has just seen better days. The pool and gym areas aren't inviting. I would not suggest staying here, as the price for this hotel is comparable to hotel prices along the same street for newer, fresher hotels. read more

Look it's a Sheraton expectation is the for a this name. Checked into the first room and it had a half eaten pizza and garbage still in the room. Went down and got another room, carpet is filthy and stained, dirty dishes in the hall, room had hair on the walls, tables and microwave and windows have not been wiped down in a long time. Food on the balcony. The GM of this place should be fired. A place like this needs a complete overhaul but there is no reason for filthy and lax conditions and standards. My suggestion stay at a Best Western Plus or Hyatt, in fact anywhere but here. Dave at the front deadline said they were short handed and the bar was out of wine (white) and no delivery till Monday, could not take American Express there system was not working. Sheraton should have another name in their line for locations that don't fit the standard. Ie ( Sheraton Flop House) PS all of this on the club level I wonder how bad the rest of the hotel is read more

See all

They've recently renovated this hotel and the rooms are nice. Especially like the shower. Nice job. But the place is run poorly. On check in, I was greeted by a clearly sick front desk receptionist complete with Halls empty wrappers, 2 empty bottles of Gatorade, and a pile of Kleenex. Felt bad for her. On day two I asked for the room to be serviced as i had run out of towels...they said they'll get there soon. When I got back to the room at 4, still no service. After no one picked up my call, I walked down to the front desk and asked again. I just got back from dinner...no service, no towels, nothing. For $250 / night, I'm being generous with the 3 stars. read more

Comfortable bed, great location if you have work or business to do in Chapel Hill, the first day nobody came to clean the room, we met the lady at the hallways and asked her to do so...it was late the afternoon and we were out all day, next day we left at 9 am and were back 10 pm...the room was untouched, not cleaned nor served... What the point of staying at a Starwood hotel if you get motel 6 service? read more

I'm wavering between a 3 and a 4-star review for this hotel, but I'm going to err on the generous side and go with a 4. Even though there is nothing super-amazing about this hotel, the good points far outweigh the bad, tipping it into the 4-star category for me. The Great - The bed! Wonderfully comfortable mattress...4 extra-long, extra-soft pillows...double sheeted...fabulous comforter. An incredible night's sleep every night I was there. The Good - Check-in was quick and easy, and the front desk clerks are all helpful and nice. They have a complimentary shuttle that will drop you to nearby locations like Franklin Street...especially nice, because it was door-to-door to my restaurant. The gym is a decent size, with free weights, mats and lots of up-to-date and working cardio equipment. Free bottled water in the gym, and 2 free bottles each day in the room (at least for Starwood Preferred guests). An in-room microwave and nice sized refrigerator comes in handy. And finally, the hotel bar (in the Shula Restaurant) although never overly-crowded, had a nice selection of local craft beers and friendly and attentive bartenders...Casey is particularly great! The Bad - I was a bit disappointed in their Club Lounge...small (pretty sure it's a converted room), no bar or alcohol for happy hour, and the snack selection is kind of sparse. And although most of the décor in my room's bathroom was quite nice, the tile in the shower was pretty dated, and had some mold in the grout. But, based on the price of this hotel, all in all, I think it's 4-star worthy. read more

Stayed 3 nights and house keeping knocked on the door three different times when DO NOT DISTURB sign was on the door. They were out of in room coffee so we had to go to restaurant on the far side of hotel each morning and bring coffee back to room. read more

I'm staying at this hotel now (27 Mar to 4 Apr 2017). Due to a family member who is hospitalized at UNC. The common areas has tiled flooring. However, the area directly outside the rooms are carpeted and smells funky, to include the room. There was also mold in the shower(will add pic) also bought/used all purpose cleaner and air fresheners to help freshen up the space. Cons: The pet policy is ridiculous(see pic) No: in room microwave or refrigerator Building is old and needs TLC Pros: Breakfast included in our rate. read more

See all

I had to stay in Chapel Hill for work, and I am giving two stars because the staff are all friendly and hospitable. Parking was free, which was nice. For the price per night, the property is in need of remodeling. This experience was very unusual for a "bonvoy" property. Im titanium with Bonvoy, and I did get a third floor room with a balcony, overlooking the pool. Unfortunately the room smelled stale. The shower was also dated... they could at least replace the shower heads. I had a small, well-lit bathroom. There were stains on the lamp shades in the room. I did get the complimentary water bottles and various outlets to charge my phones, tablet, etc. I woke up early the next morning for work and found that the ironing board was missing it's cover. I didn't want to iron on the piece of metal so I requested another one. They were not able to find me one so they brought me a sheet. I would not recommend and will likely stay in Durham whenever I need to return to Chapel Hill. read more

See all

This hotel is a reasonable choice when you're in the Chapel Hill area if you can get it at a reasonable price. The rooms are small and showing some wear and tear, but not egregiously beat up. I think the hotel is due for renovations soon. Like someone else mentioned, housekeeping repeatedly knocked on my door when the "Do Not Disturb" sign was on and I had difficulty communicating with them about it (language barrier). The rooms in the back are quieter than the rooms that face the road, which is noisy. I asked to move and the front desk staff were accommodating. Pillows on the double beds were super uncomfortable. I asked a couple of times if they had any others but they did not have any available. Parking is plentiful and free. There's a McDonald's down the block if you need cheap eats. The fitness center leaves a lot to be desired but I think they will give you a pass to the YMCA if you ask. read more

Pulled out a clean towel and there were spots of something on it that looked like blood. Really really gross. Definitely not the cleanest hotel read more

Sheraton Chapel Hill Hotel - Pulled out a clean towel and there were spots of something on it that looked like blood. Really really gross - Hotels Near Me - Chapel Hill, North Carolina

There are a few pro's and con's of this place. First its super close to most Chapel Hill attractions-if its not close enough, they have a free shuttle. Parking is free Breakfast is decent and at a decent price-about $10 for a hot breakfast buffet (not amazing but it does the job) My main gripe is the cleanliness of the place. The cleaning crew is loud at an extremely early hour and knocks at your door. If you ask them to come back later they don't...ie, my room wasn't cleaned at all the whole time...except when the cleaning person walked in on me in the bathroom. All I got was new towels. I even have a feeling the sheets were not clean. When I took my first shower here, the water filled up the tub bc the drain was clogged-so I had to call the front desk to have them fix it up. They did so, but the tub was just kindof gross overall. It obviously did the job, but I felt I needed to wash my feet after every shower. While the bed was super comfortable, I feel it had bed bugs because I would wake up itchy and have little red bumps...so I'm not super thrilled about it. I am slightly concerned that before my arrival, the bed was made but the sheets were not changed. Something about the rooms here are just kindof grimy. The pool is cool though. Not heated but on a hot day does the job. There were some bugs in the pool but overall its average in terms of cleanliness. There were lots of people around and also in the pool when I went. The aloft is close by and it was already full when I tried to book my stay. I think I would have rather stayed there after visiting my friends in their rooms. It just felt and smelled much cleaner and was also way more modern. Also the price of this hotel was more than its worth considering I've stayed at many hotels across the country etc. read more

I actually used to work at the Sheraton about three years ago, but I've visited several times since and it's now under new management. Most Sheratons are owned by Starwood, but this one is owned by the same company that's building the new Westin in Raleigh. The Sheraton Chapel Hill is a solid three-star hotel. Rates are a little lower than the Franklin Hotel or the Siena, but then again it's older than those places. On a typical weeknight I think the rate is about $120 (probably more like $180 for a non-football weekend), but they offer discounts for AAA, AARP, UNC, and Duke. The rooms are smallish, but the beds are fabulously comfortable. I think they also recently put plasma TVs in all the rooms. For like $30 more you can get a club room, which is a little bigger and includes continental breakfast (you don't get that with the standard rooms). IT's not really worth it unless you're going to be there for a while. They have a restaurant on site, which is tasty but pricier than it should be. The bar area is rather small and located in the back lobby. If a rambunctious crowd settles in there, the noise definitely resonates throughout the bottom floor. I can't say enough good things about the staff. Even though the folks I worked with are no longer there, the management consistently hires friendly and competent employees. The front desk staff is extremely accomodating and good with restaurant recommendations and the like, and the mechanics and housekeepers are wonderful. read more

I stayed here for about two months. It's a relatively short drive from the airport (depending on traffic). The food is similar to other Sheratons - good salmon, good chicken quesadilla, good fruit plate, and that's about it. There's also a McDonalds right across the street for those moments when you get the sudden urge for chicken nuggets. I stayed here during the summer time, and worked in the lobby a couple of times. It was freezing! One time we actually went to McDonalds to crank out some work because it was too cold in the lobby. The staff was nice, and accommodating. I left my dry cleaning there on Thursdays and they were ready for me when I got back each Monday - less packing for me! read more

Very disappointing hotel. In desperate need of a remodel. I arrived when it was raining and the veranda is partly covered, but the walkway to the lobby isn't. My room had a very musty smell. The staff was very friendly - no problems. read more

Did not experience any of the problems the other reviewers did- staff was friendly, the room was fine, and the sleep was great- Sheraton really does have comfy beds. My only complaint was the concierge lounge, the breakfast was pretty meager- nothing hot, and the only milk for cereal came out of the coffee milk urns- that was kind of ghetto. Otherwise, worth staying at though. read more

Stayed for 12 nights as part of a work function, so I definitely got a sense of the lay of the land. Kudos to the front desk staff. They were always incredibly accommodating with any request. The event staff was also fabulous. They worked very hard and were always pleasant. My room itself was just okay. As mentioned in other reviews, the rooms are pretty small, but what do you expect for such a reasonable price? The bedding was comfortable, and the room was very clean when I checked in. I appreciated the 'green' promotion that the hotel offers with 500 points per day that housekeeping is skipped. However, the housekeeping was very inconsistent on the few days that I did ask for it. I also wish that I would have known that microwaves were an option for the room. It would have been handy to have one considering the length of my stay. read more

The other half had some business to attend to through UNC Chapel Hill, and the institution was nice enough to put us up in the Sheraton Chapel Hill on their dime. I thought that this disclosure would be helpful, as maybe my opinion of the property would be different if we had to personally fund any of the stay (even if it were through priceline or hotwire). Location: 3 out of 5 Far enough from campus that there was very little (none) residual noise from the hubbub of a normal college town, but close enough that the free shuttle can take you there, I think. Since we had rented a car, we drove in from RDU and found the drive to be hassle free with minimal traffic. Parking is free and ample, and I think that the signs that say, "We're not responsible for any thefts" is becoming more common in outdoor "unattended" hotel parking lots in the area. I remember a few years ago I was on business myself at the Four Points, and the front desk attendant let me know up front that there had been a rash of GPS thefts due to people leaving their units in plain sight. Customer Service: 4 out of 5 All of the people that we encountered during our stay were professional and friendly. As others have alluded to, the front desk (more of a kiosk) staff are great, and very eager to be helpful. I ran into a few other people the next morning, and they were also amicable. Quality and Amenities of Room: 4 out of 5 Yes, this is an older hotel, and it's starting to show its age, but the room that we were in was nice. The room we were in was on the first floor, and it was a Starwood Preferred Guest Room. Not having a "regular" room to compare it to, I didn't find anything to be amiss. The toiletries were mid-level boutique, the towels were soft and not too scratchy, the bed was firm but comfortable, and the electronic amenities were modern enough. A coffee maker with Starbucks coffee was provided in our room, but for the life of me, I couldn't get it to work right, and I just ended up with coffee everywhere on the counter. Ooops. There were complimentary bottles of water which was a nice touch, but I suppose that I could have just as easily walked to the workout facility to grab those bottles. There was a double locking balcony mechanism and two outdoor patio chairs on the veranda, which I was not able to use that day since it was already mid November. The bushes were high enough that I couldn't easily see over them (and therefore people couldn't easily see me) but I do agree that it could be a bit odd or awkward if you were just hanging out on the veranda and people were strolling by. Noise insulation was average, as I could hear people walk on the carpeted hallways, but it wasn't atrocious to a point where it distracted me from getting a good night's rest. I could hear the neighbor's three alarm clocks going off for 30 minutes at a time, though this is really a function of terrible hotel neighbors rather than terrible hotels. As others have alluded to, the free wifi is also a welcome touch. Public spaces: 4.5 out of 5 I thought the public spaces were quite tidy. I didn't go into the attached restaurant, but I did take a walk around the lounge and breakfast area and they were both well maintained. I did, however - use the workout facility. The machines in there are quite new, and the specific treadmill I used had this interactive function where I could pretend like I was running on a track, or running on a trail, or running in the desert. Not that I'd ever think I was really doing any of those things, but still - it provided a neat little distraction. They also have each of the treadmills wired for a few TV channels. The free weights were in good shape too, and the little studio area at the far end provided enough space for me to do weights, and it also had a TV/DVD combo where you could conceivably do a workout of your choice. I'm not entirely certain, though - that there'd be enough space for more than 1 person to be doing something like Richard Simmons' 2012 workout DVD extravaganza without being cramped. There's free bottled water in the facility, as well as damp cool towels at two different temperatures. Pricing: N/A for room Like I mentioned earlier, I have to caveat my review by saying that we didn't have to pay for it. I did take a gander at the breakfast buffet pricing, and it ran 10$. Commensurate with other breakfast buffets I'm sure, but I can't speak to the types of food or the selection/quality of food on the buffet as I didn't actually go in there. I checked their website now, and the list prices are 129 for a traditional room. I'm not sure that I'd pay the full 129, but I suppose if I did one of the discount travel sites and this room came up for 70 - 80 bucks, it might not be the worst of deals. Overall: 4 out of 5 Take into account one more time that we didn't have to pay for our room, and this would be a solid 4 star establishment. read more

Sheraton Chapel Hill Hotel - Hotels Near Me - Chapel Hill, North Carolina