Because Antioch store didn't have Emerald in stock, 2nd can of Urban Bronze was purchased from this…read morePleasant Prairie WI store. First, clerk never even verified the color. Second she never even mixed color properly as I noticed pool of white paint and heavy green paint still floating on top. MOST importantly WRONG colorant formula! 7048 Urban Bronze should have white, black, maroon and deep gold, and NOT black, new green and maroon. After 12 hours of painting the banister railings, just to find out what I have is definitely NOT deep rich dark brown expresso color but greenish grey is outrageous. Not only she wasted my 12 hours and labor, she will have me waste another whole weekend sending all this crap off the banisters and rails. Sherwin-Williams cannot even mix the color correctly for the price they charge for paint. If you have too much time on hand and need to waste your time and efforts , Sherwin-Williams in Pleasant Prairie is for you. Edited for update: So today 10/2/22, my husband returned to the Sherwin-Williams paint store in Pleasant Prairie WI with both cans of paint. After waiting almost 45 minutes, now he was told they do not have the same Emerald semi-gloss base coat. When I called the store, clerk "explained" depends on the base color, colorant formula is different, so the result may vary depends on the base paint. In other words, regardless of the paint chip, finished color is a crapshoot. When I questioned this, she then said "Your husband didn't like the color (1st can of Urban Bronze)" so she "changed" for him (2nd can of paint) Running out of excuses resulting in now unintelligible lies. She rudely said store made reimbursement for paint then hung up the phone. For all I care they can keep every cent of it. But her sinking in 12hr painting (in addition to stripping wrong color) banister rails and carved posts would be a fair reimbursement.

I'm very disappointed with Sherwin Williams I brought in a color sample for them to match via the…read morecomputerized color matching system. I made sure I had the adequate quarter-size paint sample the color did not match the sheen did not match and they will not take the paint back. I went to Lowe's and had the same thing done with their color match system Lowe's gives a guarantee that if it does not match for any reason they will take the paint back no questions asked. For the same quality Sherwin-Williams paint the Lowe's cost was less nd their guarantee was 100% so I'm confused how Sherwin Williams store stays in business. To me it's very poor customer service and I will never again go to Sherwin-Williams for anything. I will only be going to Lowe's from now on.

Was welcomed by an unenthusiastic child at the front desk. No smile and a condescending tone. Lucky…read morethe product they sell is good otherwise I would've left after that interaction. Beware of this location if you want to be treated with dignity and respect. AVOID the boy with brown hair, glasses, and acne all over his face. I bought a 5 gallon bucket and he brought it to the front door of the store and left it right there for me to take to my car. Couldn't walk 15 more steps to the back of my car. The worker at the Waukegan/Gurnee Sherwin-Williams helped bring all my buckets of paint right to my trunk and helped load it into my car. I DO NOT RECOMMEND THIS LOCATION.

My boyfriend and I walked in 30 minutes before they were about to close, all the while they were…read moredealing with a short tempered customer, and we only knew what colors we wanted. Needless to say, we needed someone to educate us on what type of paints we needed and how much to buy. Quintin was amazingly helpful and really patient with us the entire time. He walked us through the different paint options available and continued to make our paint even past closing time. We are highly satisfied with our paints and even happier with the service we received today!

I went to the Sherwin Williams store in Gurnee today and was helped by the most amazing young man…read more I wish I asked for his name but I believe he was a manager. He was polite, professional and knowledgeable and was just a great representation of the store. I will, without hesitation, go back to this store for my painting needs.

I cannot say enough great things about the guys at Sherwin-Williams in Gurnee/Waukegan. Scott is…read moreamazing. He matched the color of our dried out paint perfectly! It is nice to go to a place where the workers know about their products!

I never could have imagined the customer service experience we received when we walked in the…read moredoors. We had our 4 little ones with us and immediately were greeted with a smile by Kameron as we walked in the door. Kameron was attentive and also made our kids feel welcome in the store as we worked with him through what we needed for our project. He was insightful, attentive and fast, knowing we needed to move quickly. At one point, while both employees were working in the back, I overheard them checking with each other to ensure that all customers in the store were being attending to and nobody overlooked. After we finished, Kameron assisted us in carrying our supplies out to the car. It was a totally unexpected but completely wonderful experience. To top it all off the paint turned out great!

Called ahead to see if they had the paint color I need. Jose was very nice over the phone and…read morestarted making it before I got there. When I arrived the paint was ready for me.Talk about service with a smile.

Been here a lot recently, the staff is very knowledgeable and conversational. Great selection of…read morepaints, and for such a small store, they have a very robust selection of supplies.

The woman working by herself today on the 4th of July was incredible! She was managing a busy store…read moreperfectly on her own, super knowledgeable and helpful, and was a pleasure to interact with. Thank you!

Stopped in to get a paint sample. Was told they're not doing little quart size sample paint right…read morenow due to supply issues. But they offered me a form to fill out and told me that paint sheets would get sent to me free of charge. I called back after I left to add to my order and spoke to a female employee who offered to send me various samples within the shades I was looking for. My samples arrived in 2 days I have plenty to choose from. I love that they are doing this, it's way better than trying to dispose of paint that you don't need and paying for a bunch of different samples. Awesome customer service all around!

From the owner: Your local Sherwin-Williams Paint Store in Highland Park, IL, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

My company was struggling to find the stain that we needed in the quantity we required but Evan…read moremade it happen against all odds. Both he and Cooper worked together to provide excellent customer service and I am very grateful and impressed. Thanks for all of your help guys!

Very friendly and always very helpful, there is a girl on staff studying to be a decorator and she…read moreis very helpful with colors.

Great customer service and nice sales staff. Good selection of painting supplies.read more

From the owner: Your local Sherwin-Williams Paint Store in Northbrook, IL, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking is available to assist customers.