These guys are seriously the gold standard for customer service. Absolutely fantastic. I'm always…read moregreeted as I come in and directed to exactly what I'm looking for. There is a lady that may be the manager who is particularly helpful but the whole team is always ready to help or troubleshoot my project of the week. I've lived in Charlestown for 5 years and will always go here before the Home Depot just down the street simply because the service is excellent. Wanted to make sure I write this review to give credit where it's due, great job guys.

Always helpful, kind and attentive. Very hard to run a mom and pop shop. Certainly they more than…read moremeet all my standards. Sorry the previous person's teenager was not treated better. I know there are teens who go in as a group and take/mess up items on displays. Guess they visited the store on an off day. I've been going here since they opened almost 20 years ago and have had nothing but great service. Thank goodness I don't have to get lost in Home Depot to just pick up a few items. And have always bought their Benjamin Moore paints- the best!

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

I'm not the best handyman.. but I hold my own. And any little project or need for the house I have,…read moreInman Sq Hardware is there for me. Advice, supplies, whatever it may be. They have you covered! Friendly staff too.

true value hardware store is a perfect especially for the local commmunity. perfect prices and…read moreprice points every single time. a range of products that are adequate for college students, and local individuals and small families. many of the products are adequate, but antiques are in brookline, as far as I know. I bought a table and two chairs that are of coasters furniture company. the price was perfect for that quality of a product. there were some imperfections of that product though. but the table and two chairs were all well balanced. I can sit on it and eat. perfectly still. for 199.99 plus tax. in united states dollars.

Incredibly sexist and hostile workers. It's a cute local business, so I expected the atmosphere to…read morebe good. The cashier was unnecessarily rude, contradicted himself again and again, and felt the need to "push me around" while making fun of me. They have treated me and other female friends especially badly. I can't help but feel as though I would have been treated differently as a male customer. Save your money and your time!

Exceptional service. They expertly helped beautifully select matting and frames for numerous…read morepaintings. The end results were stunning. Highly recommend.

Excellent workmanship, artistic, really know framing. They were able to discuss what I wanted, make…read morepractical suggestions without being pushy, and do a great job. They did wear masks. My artwork looks beautiful now.

We are first-time homeowners and painters and we really needed some expertise before purchasing…read morepaint and supplies. We walked out of this store with all of our needs met! We were able to first meet with a decorator, Jayne, who did an excellent overview of matching paint colors to our needs and our personalities (fun!). Next we met with Aaron, who walked us through their paint selections and the entire paint process. He helped us pick out all the supplies we needed. As an added bonus there was a great sale on paint and supplies that weekend. The only downside was that we were in the store for nearly 3 hours as they were somewhat short-staffed and had to tend to other customers. Overall I would highly recommend this store to painters of any expertise level.

I now have a new favorite paint store. Went to Sherwin Williams 1406 Mass. Ave Arlington today…read more I needed to get a custom color made and all I had was a penny size paint chip to show them. Ryan took care of me and within minutes I had a custom quart size can of paint that I was pretty sure would be a good match. Got home and painted the the spots on the wall. Once it was dry it was a PERFECT match and I was a happy customer. The two young men that work there could not have been nicer. I Ike to support local businesses. I will for sure use this store for all my painting needs now.

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

I called Big Picture near Harvard Square at 12:30 pm to inquire about getting a replacement glass…read morefor my diploma, which had taken an unfortunate spill off the wall several months earlier. By 1:05 pm, I was back in my office with my diploma proudly displayed on the wall, with not only a fresh piece of glass in the front, but all the stuff that goes into the back of a framed piece of paper that the other shop (*coughMichael'scough*) hadn't bothered to give me when they did the original framing. The estimated price was spot-on (and very reasonable), the work was quick and professional, and the final result is just stunning. The only thing that could make this better would be if I had more things to frame. I'll definitely be coming back to this shop when I do have something to frame. I'm one very happy customer!

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!