Why I won't be back (message for mgmt):…read more I've been a customer for years, made a loyalty account last year, and have spent thousands of dollars on paint over those years. Went in today (8/10) to buy some paint for a small (& cheap) project. After I selected my color, I went to the rep (Eamon) and asked for the cheapest flat-sheen paint they had in a quart or gallon size. Eamon proceeds to pull Emerald in a quart size off the shelf and tell me this is the cheapest paint aside from their samples. I didn't bother to let him know that that *I* knew that Emerald is the most expensive line per oz. At ~$22 a quart, a good rep, knowing the circumstances of my project should've recommended a gallon of Captivate (or literally any other line) which is 4 bucks more for an *entire* gallon. And no, there wasn't a stock shortage -- I checked out what they had when I first walked in. At this point I asked if I could purchase two sample sizes instead, and after looking at his stock of 6 tells me he can only sell me one. I informed him that the last week I purchased 3 samples when there were also only 6 with no problem, and so he lies and tells me this is a store policy and shrugs. Either have the policy posted, or sell your stock. Considering I've purchased many multiples of samples from SW in the past, I think it's bs. I have also never had a store tell me they can't sell me the product they have in stock. Super weird and uncomfortable interaction overall. Feeling like I was being cheated out on price, and then fed a bullsh*t line about store policy so he could save face. First interaction with Eamon, I'm sure he's an okay guy, but needs a training on customer service. Won't be back and will bike over to a different paint store for this project and for others. There's so many paint brands nowadays! ----------------------------------------- If you want to still go...What I like about this store: - Of the reps I've encountered, they give you space to explore the color cards at your leisure and don't hover. Avoid Eamon though. - It's a few blocks from where I live and I believe one of the only paint stores on the west side (vs. F&B or BM on the east). - Good hours, open on time - Always have the line, sheen, and size container that I want - Cashiers always have the coupon codes ready to scan (if you forget) - They'll happily look up your past purchases in case you forget a paint color name (which I do all of the time)

ordered online 2 days ago what I needed for pick up today. Painting starts tomorrow at 9am so i…read moreneeded to have everything in place by then. Called ahead when I hadn't heard back and Felicia said she was with other customers and the order hadn't been started yet. As it was Sunday I needed to get it together ASAP in case i had to go elsewhere to get what I needed I went in person. Years of customer service has taught me that phone and internet fall behind live clients. Felicia was lovely and patient with my near freak out and got it all together with the changes I decided on. She also confirmed how much paint I would actually be needing. Though she was great I am concerned that the order wasn't put together the day before in case she *was* busy and couldn't get it together in time. *district mgr just called to make sure everything was fine.

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

They fixed the wall lamp perfectly, in reasonable time. The cost was pretty much what I expected.read more

I love this place. This place has a heartbeat like no other. As a young independent woman. When…read moresomething needs to be fixed I go to this hardware store. They fix it everytime! they are heros! Sometimes they don't laugh at my joke and it makes me feel hurt but then sometimes they love my jokes so it makes it all better! And they have everything you can ever imagine here. Amazing umbrellas too its like a candy store.

Went into the store to purchase a fan. They had one that looks like it might be OK, but I have a…read morevery specific space in mind and there was no measurement for the width of the actual fan or its height. The box was closed with two strips of tape and they refused to open it up for me because they said it was their policy that if the box was open, I would have to buy it and could not return it. Neither of them could find the measurements on the box or anywhere else. I asked whether since they worked in a hardware store, they might be able to figure out how to put two more strips of tape back on the box if I ended up not purchasing the item. They clearly did not care at all. Terrible customer service completely unhelpful will never shop here again.

Isaac helped me get a last minute order in, prepped it and had it ready for my team to pick up…read more Thanks so much!

I don't know how this place doesn't have five stars. I've been here several times, and every visit…read moreI've received patient, attentive, and knowledgeable help from Chris, the assistant manager. I had no idea what I was doing or which colors I wanted, and Chris expertly guided me--patiently and thoughtfully--toward the perfect shades that are now on my walls. I absolutely love them and never would have found them without Chris's help. The other employees are also consistently friendly and helpful. Highly recommend!

I spent over an hour on the phone trying to get a quote emailed to me, but they were unable to send…read moreit. I had to go in person to pick it up. The issue started when I asked, "Do you speak English?" during the initial call (as there seemed to be a communication barrier). When I arrived to collect the quote, the employee (Danny, who appeared to be a manager) was still upset about it. It was obvious from his expression and tone--he even commented, "So that was you on the phone." I immediately apologized, but he couldn't let it go and focused entirely on that instead of helping with the quote or providing good service. He asked someone else to print it out rather than handle it himself. This level of unprofessionalism from someone in a management role is unacceptable, especially in a retail environment where customers are simply trying to buy paint and supplies. The focus should be on the customer and the store, not holding a grudge over a single question.

i'm standing outside the building at 4:46. It says you guys close at five. I'm just trying to find…read moreout what your actual hours are.

If every store employee/owner was as friendly and helpful as the man working here, the world would…read moreundoubtedly be a much better place. Had just what I needed for my painting project, and he gave me tons of great advice/pointers on my project as we were checking out! Thank you!!

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

Cool find for kitchen and hardware goods! I went in to buy 1 item and walked out with 6. The two…read moreemployees that I interacted with were very friendly. I will definitely be back!

Great store, absolutely love the store! Perfect for a unique gift…read more Check out KT collections near by for jewelry.

Fabulous "tongue in cheek" gifts! If you don't see it , ASK?…read more So many treasures in little drawers that might have what you're looking for!