Ace is the place with the helpful hardware folks. The…read moreunfortunate part is they are overpriced compared to Lowes and Home Depot. The other unfortunate thing is that even the largest Ace still does not stock what the big box stores have.

My recent experiences with the paint department have been mediocre at best. They are extremely slow…read moreand obviously under staffed. I recently called-in my paint order and still had to wait 45 minutes at the counter to get service on a Friday , just to pick up my paint. To add insult to injury, I spoke up in frustration as a number of people came in after me and were served while I was still waiting. I was basically okay to wait until this happened. My suggestion is for you folks to is use a ticketing system similar to what grocery store deli's use. it's extremely simple...or, the paint department counter person could simply ask "who is next?" Leaving your customer to self-manage when they get service is always bad business.

Neither Nashua Wallpaper & Paint, their distributor or the manufacturer of the flooring product…read morewish to take responsibility for the floors installed in our new construction home that were clearly not milled in any quality fashion. They also were not installed per manufacturer guidelines in regard to climate control. Yet, somehow what we have is 'normal' though it isn't. We specifically asked when selecting our flooring product what quality we could expect from the manufacturer and if it was worth it to spend more on a more boutique manufacturer but were assured by NWP that the manufacturer was fine and they had no quality issues. Of course, since we constantly felt like we were a burden to the associate helping us at the time maybe they just didn't feel like dealing with us and instead wanted to rush us out. Either way, run far and run fast.

I have used this company several times over the last two years. In my experience, they provide…read moreexcellent customer service and products. I have had many deliveries on time and within specific specifications (on back porch, next to driveway, etc.) every time.

This place will never get one red hot cent from my company ever again after the experience I had…read moretoday. They screwed up my order showed up almost 2 hours past the time frame and they missed part of my order. When I questioned the driver about it he gave me attitude and at this point I was pretty pissed off because I was waiting for them to show so I could go take lunch and this jerk off gave me an attitude over it. I said listen I was just asking a question and he snarkily replied I was just answering! At this point I admittedly snapped and said you know what just don't, I did shout a bunch of curses at him as well when he started being a total jerk because I was pissed off at something and I was trying to tell him to stop so I wouldn't snap but the little prick wouldn't listen. So I got pissed off got in my car and drove down here and got the damn thing myself. If you guys can't do your job then I suppose I'll do it for you. Total piss poor customer service and the worst experience I have ever had from a lumber yard. I am truly disappointed because I figured this would be a great new source as a lumber yard but I will never use one of these locations ever again regardless of the town they are in they have permanently lost me as a customer and they can honestly go screw. When I called in initially to be like hey you know my time frame is almost up where's my delivery the woman who answered the phone acted like I was greatly inconveniencing her on a 2 minute and 30 second call. So sorry I interrupted you standing at the cash register playing with yourself all day, freaking please! If I manage this place I would be deeply ashamed and greatly pissed off at the behavior between my customer service reps, and the jerk who delivered my items. So much for professionalism!

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

This is a great family run hardware store that has been around forever. It has a very nice and…read moresupportive staff. I have been a customer for years.

Very Friendly and Knowledgeable Staff. However, very limited store hours and always seem to be…read moreclosed when you need them.

Great crew, super helpful, family business. Willing to go the extra mile to assist. They have…read moretreated me very nicely. I shop often for my company, so we deal with them almost on a daily basis.

We hired Thomas for a kitchen resurfacing job and it was a great experience from start to finish! I…read morewas treated professionally and found Thomas to be great to work with. The cabinets turned out fantastic and for a very reasonable price. We would hire TJ Painting again and would definitely recommend to others.

I would give zero stars if I could. We hired TJ Painting (or…read morewhatever variation of the name they're using this month) for a full interior repaint of our 3-bedroom home. From the very first phone call, the owner Thomas was condescending, dismissive, and openly rude. He's the type of person who acts like he's doing you a massive favor by showing up, then gets angry when you expect basic professionalism in return. There are dozens of painting companies in the area that will treat you with respect, communicate clearly, and actually fix what they messed up. This is not one of them. Save yourself the headache and the money. Go anywhere else. Thomas - if you're reading this: maybe try being less hostile to the people who are paying you thousands of dollars. It's not a good business strategy.

This place is great. It carry's all that hard to find stuff the big stores don't. Manchester has…read morenothing but very old homes and this place has the odd stuff, hinges, plumbing, chimney stuff etc that HD doesn't carry. Also, it has about the same number of employees that work here as Home Depot. The difference being HD is 100000 sq ft and you can't find anyone. This place is 4000 sq ft and there's someone to help around every corner. Great prices too for a small shop.

Well stocked, friendly staff, great source of referrals if they don't stock what you need.read more

I purchased a power sectional back in late October . I have had the set for 7 weeks and the fabric…read moreis pilling all the cross threads are pulling out. The technician came to my house this morning and said they don't cover wear and tear, and wearing cotton close on the couch will cause wear and pilling. This is the craziest thing I heard I'm I to sit naked on the couch to prevent this! I called the store and there was no manager to speak to. They suggest that I call again and speak to their customer service department as their GENERAL MANAGER can not help me. I will say I will never shop here again . I do not recommend anyone to shop there. MY set is 8 weeks old and looks like I have had it for 10 years! Stay away from them once they get your money you are in on your own !

I have purchased furniture here for many years. Today I was speaking with the manager JOE! Wow,…read morewhat an unprofessional experience that was! I will definitely be going right down the street elsewhere! What is happening to our service? He is supposed to be an example so I am sure all of the employees there can be just as rude as he was to me on the phone! So sad! This is why our 'mom & pop' stores closing! Noone cares anymore. I will never return there and will never recommend this place again No way to do business Joe!

I am pretty upset with the store right now. I ordered a lot of furniture. I was promised my…read moreliving room set tomorrow, I'm getting one piece, the other maybe in another month. This delivery was scheduled a month ago! I ordered a new bedroom set for my son - bed took over a month, the night stand is in and the dresser well might be in by Sept 30. I ordered a new TV stand - nice one - that will not be in until the end of the month - maybe - I haven't been contacted for delivery. I know this is Covid time. The staff and the store are so well maintained, clean and have the safety concerns we all do. I could have bought this all on tax free weekend here in MA, saved hundreds of dollars and still had it around the same time. I didn't buy a special made item with the need to create an entire living room set! I bought "Off the rack". I'm very disappointed. We spent well over $5000 on furniture. I've spent thousands at Bobs in the past - all my furniture and this is just terrible.

I will never be buying from Bobs again. I have waited on my delivery since 10:30 in the morning…read more Bobs pulled into the community and didn't bother looking for house numbers. I got in my car to try to direct them, pulled up next to them and they said they couldn't help me and left. Called customer service, told them that the phone number they had on file was wrong TWICE because they had my mom's number who was not with me. And she stated the same when they called. They said they would go back to deliver later. I sat at my front door waiting. Called customer service back at 5 pm and they stated they called but no one answered around 4 when they apparently went back. They absolutely did NOT go back. My dining room set should have been delivered in the morning as I'm supposed to have guests the next day for Mother's Day. Customer service was no help and I even spoke to a supervisor who also could not have cared any less. I've had two deliveries within the past 2 weeks from Bobs and no issues. Needless to say, this was a huge headache and I will NEVER be ordering from bobs again. worst customer service I have ever spoken to