I gave the exact color formula and the employee made a wrong match. I took a piece of the wall and…read morestill made the wrong match. I went for the 3rd time with a bigger piece of the wall and he said I would have to pay again! Bad service!

My son turned 13 during "quarantine" so he wasn't able to have the big party with friends that he…read moreimagined would be the kick off to his teenage years. So, we decided that we would invest some time, effort, and money in updating his room to create a cool, age appropriate space for him. He picked a theme, and while we were rearranging the furniture, it was obvious that we needed to start the transformation by applying a fresh coat of paint to the walls. We visited the shop on Newport Avenue and had the whole place to ourselves. We picked out a few swatches, brought them home to see them in the everyday lighting in our house, and picked the perfect color. We returned to the shop and were still the only customers inside. We selected washable and durable interior paint that should hold up well in a teenagers room and had two cans mixed up. We also pick up spackle and a paint roller kit to make the task as easy and foolproof as possible. The young man who assisted us was helpful and friendly and took excellent care of us.

I've been here three times, and each time, the owner has been extremely friendly and helpful. If…read morehe doesn't have something, he will gladly order it. They sell automotive paint and auto body supplies, including a great variety of specialty auto body fasteners. On my most recent visit, they really came through big-time. I had bought a used exterior side mirror for my wife's car from an auto salvage yard, and the paint on the mirror housing did not match the color of her car. I tried several area auto parts chain stores, looking for a spray can of the correct factory color paint, but came up empty. Finally, someone referred me here. This store can make any color of paint, and put it into a spray can, which is perfect for a small project like my mirror. I came in maybe an hour before they closed on a Saturday, and they were busy, but the owner finished my custom spray paint can before they closed. My wife's car mirror looks great with the right color paint!

What a fantastic family owned business! They have been in business for years and it shows. I've…read morevisited this store a few times over the past few weeks and everyone is so knowledgeable about paint and extremely eager to help. My husband was painting one of his trucks and decided to do a color match. CARS mixed the paint for us and the color is exactly the same as our other vehicle. We are thrilled! In addition to the great paint, they stock all things needed to paint a vehicle. Highly recommend this place!

I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.

Great service 10/10 loved it was quick someone was able to come over and assist me in electrical…read moreimmediately after asking.

I came into Ace Hardware looking for wood stain. This location is like a local hardware store…read morecompared to a Home Depot. I like that it's not huge. They have a lot of things in here. I couldn't find the wood stain so I asked the associate Finn whom was in the isle putting some things away. He stopped what he was doing got right up and helped me to the isle. He talked to me about a few options. He was attentive and I felt he really wanted to help me. Check out process was quick. Ample parking

Always a great experience getting paint from here! The store is clean and well-organized. The staff…read moreare extremely knowledgeable, friendly, and professional. Buying paint has never been so quick and painless!

The store is always clean and well stocked. The staff are always friendly and knowledgeable. The…read moredesigner, Jessica, has been a joy to work with. She has helped me with colors, wallpaper, and now my window treatments. I will continue to shop at the Providence location.

I have been shopping at this store before HGTV made home renovations cool (10+ years ago)! This…read morestore has really come a long way over the years. It is not just scratch and dent stuff like some may expect. Items I purchase here are usually cabinets, bathroom vanities, basement windows (though they sell all kinds), exterior and interior doors, etc. There are some other items I only go here for but I'm not giving away all of my renovation secrets. ;-) They have a great selection of laminate floors as well as tile and tile backsplashes. Since the store has gotten busier over the years, they have added some additional employees which definitely helps the customer. New this year is their kitchen design center which assists home owners and contractors on designing or remodeling your kitchen. Cabinets sold here are usually not put together so be prepared for this or you can opt to have the store put them together for you at an additional cost. Give this place a try instead of heading to the orange or blue renovation stores. You may be surprised with what you can find!

Cool stuff cheap…read more Do you need a toilet? How about a door, sink, hammer, piece of lumber or sack of cement. You'll probably find it here at a good price. Inventory is always changing but you'll find something you can use. It's dirty, messy and smells like toxic waste but if you like to do things yourself then give this place a try. A sign in the store says "The store isn't pretty but the prices are beautiful". That about sums it up.

This Rocky's Ace Hardware exists where the Benny's (RIP) once stood. This plaza once had many home…read morerepair businesses for many years so it's sad to see it partially empty. If they had to put in a corporate store I'm glad it was at least an Ace Hardware, it basically carries the same products the Benny's once did minus the wallpaper, bicycles, and car tires. The store was clean and very organized, they don't have many staff on shift but the ones I did encounter were helpful and prompt. They still have the giant parking lot where I once saw two elderly women get into a fight over a lawn chair that was on sale. Overall solid shopping experience.

Cashiers need customer service education. They are unhelpful on many ways. Young Man seems put off…read moremoving my birdseed in the cart to scan barcode. Then he tells me can't use the 5 dollar off 30 as birdseed on sale. We'll have a large order and nothing else is on sale. I ask I spent more than 30 on the other items can you ring birdseed separately. He did. Was put off. Young generation have zero care for others

Drove all the way down here because website stated your store had a pallet jack in stock. I drive…read more30 minutes out of the way to the store. When I get to the store they tell me they don't have Anya Wasted trip. Website not accurate. Staff rude and unknowable. Do not go here

Tool men take note: this is a haven. If you want it, or need it, they most probably have it. And…read morejust like some other tool companies, they have a life time warranty on their brand of tools, which cost way less. For the hobbyist, or home owner, who just needs to have a few tools around, that's a win-win. If it breaks, stop in to any location with your broken tool, and they'll swap it out. Boom, done. There is plenty of parking out front, the staff are very helpful and the prices are great. Tarps, power tools, storage, truck hitches, all kinds of fun things to put in your garage. If you haven't stopped in, you should.