Yelp really needs to offer zero stars--or negative stars--for experiences like this…read more
STAY AWAY. Terrible service, cold pre-made food, questionable seafood freshness, and a staff attitude that ruined a family birthday dinner.
We came here for my sister-in-law's birthday during a weekend getaway. Our 5:30 p.m. reservation for party of 5 was easy because the restaurant was empty. We chose to sit outside since the weather was nice.
At first, everything seemed fine. The waiter brought menus, dinnerware, cups, and water quickly and took our order in a reasonable amount of time.
Then the food came out suspiciously fast. The chawanmushi was lukewarm, which is completely wrong for a steamed egg custard that should be served hot and freshly steamed. That made me wonder how much had been prepared too early and left sitting around. The chicken karaage, lemon salmon, tempura udon, agedashi tofu, sashimi, and nigiri sampler were all forgettable. At best, it was average Japanese food for an area with limited options. Worse, the fish had a noticeable "fishy" taste, which raised serious concerns about freshness or storage.
The final item we ordered was Curry Tonkatsu, but regular tonkatsu came out instead. We left it untouched because we wanted to send it back or exchange it. By then, we were almost 40 minutes into dinner, everyone had run out of water, and the waiter still had not checked on us.
When we finally saw him after another long disappearance, we asked him to come over and clarify the order.
That is where the entire table lost its appetite.
When we explained that we had ordered Curry Tonkatsu, the waiter became defensive and insisted, loudly and condescendingly, that he had asked whether we wanted curry and that we had said tonkatsu. My sister-in-law explained she said tonkatsu because the menu offered a choice between tonkatsu and chicken katsu, but he kept scolding her. The worst part? She apologized repeatedly--on her own birthday--while he doubled down and said, "Besides, we already made it." So we were supposed to accept the wrong order because the kitchen had already made it? There was zero ownership, zero hospitality, and zero professionalism. My husband asked if we could at least get a side of curry, and we also asked for water. The waiter left and did not return for another 20 minutes.
When he finally came back outside, he served the large table next to us first. By the time he reached us, the pitcher ran out, so only three of five people got water. We had to share what little we received before he returned again.
The curry side did not arrive until about half an hour after we asked for it. When it finally came out, it was cold and served in a plain white bowl. Either it had been made far too early and left out, or they are microwaving pre-made food for guests. By then, the meal was already ruined.
At that point, we just wanted to pay and leave. Everyone was still hungry, but no one had an appetite after being talked down to, ignored, left without water on a hot summer evening, and made to feel punished for questioning a wrong order. The waiter never checked on us again, so we went inside to pay at the register ourselves. As we left, we passed him, and he did not acknowledge us at all.
Maybe this place gets a pass because the area has limited Japanese options, but calling it an izakaya is a joke. The food was mediocre at best, and the service was worse than anything I have experienced at far more ordinary restaurants in the midwest like IOWA or MINNESOTA.
I will never come back, and I will warn others. Cold food that tasted pre-made or microwaved, seafood that raised freshness concerns, non-existent service, water treated like a luxury, and a waiter more interested in proving a point than fixing a problem. I am genuinely appalled. Avoid this place.