We had a scheduled appointment. He showed up 20 minutes early to the appointment. When I let him…read moreknow that I wasn't available until our scheduled time, he informed me that it was too late and I should call someone else. I have never been treated so flippantly by any other company.

Chris and Freddy did a great job finding the problem to my air conditioning. Unit that has not…read moreworked since it was put in three years ago. Highly recommend.

After a scorching summer and a long vacation that ended with a trip to the hospital for my husband,…read moreI returned home and immediately noticed our AC wasn't working. I called J & J, a company I've dealt with before, and within an hour, William and Matt arrived at our house. They took their time to explain the issue and presented us with clear options, avoiding any pushy sales tactics. It was evident they were knowledgeable and genuinely cared about restoring our home's comfort. We decided to replace the 15-year-old AC unit. In the meantime, they were concerned about the excessive heat and provided us with a temporary AC window unit to cool the house. Within two days, Brendon, Evan, and David arrived with the new unit. They were incredibly professional, courteous, and knowledgeable. They promptly got to work, wearing shoe covers inside, laying down mats, and removing the old heavy equipment. They completed the repair quickly, cleaned up thoroughly, and ensured everything was functioning perfectly before leaving. Finding honest, hardworking, and skilled home repair teams these days is rare, but this crew exceeded our expectations. I highly recommend Johnson & Johnson and their three exceptional technicians. I also want to thank the in-office staff for keeping us informed and updated throughout the process. I wish all businesses operated like J&J.

I mentioned Johnson & Johnson in another forum and will continue to let others know anytime I hear…read moreof someone needing a repair on their system that this is this company to call. When your air is out with 90 or 100 degree weather, it's crucial to find a dependable company. My system was completely out of refrigerant due to a broken piece. My children pets & I had experience great heat for two months prior, as Absolute Hvac Guys LLC continually did not show up for their scheduled appointments and kept prolonging things claiming they had to order a part they don't carry... No show, no call or text - no consideration of one's time when they said they would be here to complete the work. I was especially worried about my birds who could have died. The other company is who installed the system only one year ago and it waa under warranty. The tech from Johnson & Johnson said the company should have made it a priority especially if they had installed it, and if their company had installed it and it had any issues arise, they would have fixed it immediately. I felt validated and he eased my fusteration. I saw another review on Yelp with a woman who experienced a similar situation with that other company too. When my landlord called Johnson & Johnson, we received a quick response...came out same day!! The tech was genuinely concerned about my family with the heat rising and assured me they will fix my unit as quickly as possible..and they did! The office ladies were friendly and communicated well with the scheduling, and when the tech was on his way, I knew ahead of time. The tech did show up when he was scheduled. Everything went very smoothly. I highly recommend this company to anyone looking for a quick response on their HVAC system. They get it done!! Thanks again Johnson & Johnson for caring about my family.

I love my Utility Sink, and the Stack Pipe is fixed now, but…read morethe new walk-in shower, I posted picture. for the money paid for all this to be done. I shouldn't have had to call Back, this Plumbing Company to caulk the gap about the shower wall. I was also Charged for the silicone glue that is stated in the estimate was free. Make sure you get an itemized estimate, follow it to a T. Be picky about everything. Bc it's a lot of money. came out of my account to pay for all of this. The Since I was being so picky, i was told by this plumber never to call or text them again, unless it's a warranty issue.

I've now used Mike on two projects and he has been absolutely outstanding. I have also called him…read moreseveral times for advise on different things and he has gone out of his way to help me. - The first project was to design and build a custom in house water filtration system. After talking to many companies I was disappointed, that is until I talked to Mike. His technical knowledge is outstanding and the design was solid and economical. His implementation and workmanship of the project was top notch. - The second was a water heating problem. His diagnostic skills were excellent and he fixed the problem quickly. Mike's work ethic is outstanding. He is extremely reliable, professional and detailed in his execution. He is very fair with pricing. I certainly never feel "ripped off' like I have felt before when working with other plumbing companies. Highly recommended.

First Priority replaced my whole home HVAC system. There was a very prompt response to my initial…read morecall. Great conversation and explanation of what actually needed to be done. They were sincere and treated me as if I were family. Even to this day, their follow-up maintenance, professionalism, and response to my concerns far exceed expectations. I would recommend them to any and all HVAC work.

I have used Anderson Heating and Cooling for many years now and have always had fast and reliable…read moreservice. Recently , had a new heat pump installed and had fast and friendly service

First let me preface this with some background, since I've been a self employed plumber in Denver…read morefor 40 years I know that sometimes the general public can be a little unrealistic,so I don't do this lightly. I purchased some rental property in Cumberland in anticipation of retiring there. We began to have problems with the furnace in the Carriage house so I started looking on line to find someone to repair or replace it (since the current furnace was from the '60's. I called Anderson and after we negotiated a price they went in and replace the unit. A few months later I had the occasion to get out there for some other repairs that I wanted to do, so my partner and I went in the carriage house to check out the new furnace. As soon as we opened the garage door we were assaulted by a wall of natural gas. After shutting down the gas main, we investigated the work and found a gas line fitting that was so loose that I could spin it with my fingers. Since we were only there for the day, we decided to make the necessary repairs ourselves. After I returned home I contacted Mark Anderson to discuss the situation and let him know what we found. While he was somewhat accommodating about fixing or trying to fix a couple of other things that I was disappointed hadn't been done, He emphatically denied that his lead man would ever put my property or my tenants in danger that way. I left the conversation, telling him that I simply wanted him to be informed about what we had found so that he could increase supervision on this guy or rid himself of the liability he presented to the company and the general public. So needless to say, we will not be using them in the future and if anyone out there is considering their services BE WEARY!!!

Last September Tony came alone to install our free-standing tub and floor mount faucet, a 2-person…read morejob. The tub is only held down by the drain and moves very easily when empty. The floor-mounted faucet installation was worse than I could've imagined. To start, he used a black Sharpie on our new tile, marking where he would cut the hole. Luckily, I went in to check on things while he was in the basement and discovered he was planning to cut the hole too far into the corner, which would have meant moving the tub, just so the water would make it into the tub. Then, the hole he cut into the tile was too large. To make matters worse, he used white caulk to fill the holes that weren't covered by the faucet base plate. Also, the faucet leans noticeably (see pic of level against it). Soon after he left, we discovered it was leaking. We also discovered he'd taken our brushed nickel overflow cover, which he was supposed to swap with the chrome cover, as well as the chrome drain he removed to install the brushed nickel drain. My guess is he was hurrying to leave before my husband returned home to see his sloppy work. We called him back to stop the leak and to return the overflow and drain. I want to ask him if that sloppy installation would be acceptable in his home, if he was paying someone his hard-earned money to do it. I paid him, but really shouldn't have. Now we have to uninstall all of it and hire someone else to replace the ruined tile and reinstall the faucet, properly. The pictures say it all. Unless you just want pipes installed, look elsewhere.

165% markup above MSRP. We were looking for a high efficiency heat pump water heater and decided…read moreon a GE Profile Geospring heat pump unit which had an MSRP of $2900 (which should include markup) according to the GE website. We contacted A+ Plumbing because they were an authorized GE dealer and looked to have good reviews. They ordered one for us and contacted us when it came in to schedule installation. We never received a quote, we figured it should be around MSRP. On day of installation price was not discussed when they arrived so we were shocked when they completed and gave us the invoice with a charge for the unit of $4748 not the expected $2900. The cost of labor seemed fair to us and they were clean, neat and quick but we were SHOCKED at the invoice total. We were in a hurry to leave for an appointment, and with the heater installed, we felt all we could do was pay and get going. To further the pricing issue, my brother was so impressed with our water heater he ordered one online using our EXACT model number and received the same water heater for $1900. In fact, there are a number of appliance dealers on- line that are in the $2000 to $2500 range. When I contacted the owner of A+ Plumbing, he defended the price charged as middle man mark up and said that the unit my brother purchased would have been inferior because it was a different model number. Again, it is the exact same unit as there is no trailing letters like you would see if it had been manufactured as a specifically for a chain such as Costco, Wayfair, or Amazon. I did ask what A+'s cost was and they said they would check but we have not heard back. So, based on what we know, we were charged 165% mark-up above MSRP and roughly 240% of what we could have paid for the unit online.

The service technician came down to assist Community Garden Market in Shepherdstown, with a…read morereach-in freezer issue that has plagued us since install in 2015. They diagnosed the problem and fixed the leaking issue and returned a day later to fix an additional issue of a leaking fitting to stop of frozen water dam buildup. Excellent communication on their part even without good internal communication on our part. They stood by their repair and checked back with us and handled everything in a highly professional manner. I can't say enough good things about this company other than we are certainly going use them in the future for all our HVAC and Refrigeration needs!

Caution: I discovered after paying my bill that the owner of this firm applies a 400% markup to the…read morecost refrigerant and presumably other supplies. He readily acknowledged this mark-up and defended it as "normal." Do not be surprised if you are advised that your unit needs lots of refrigerant. Thus,, his hourly rate of $83, plus an $83 trip charge, is not as reasonable as it appears.

I am a heating oil customer on automatic delivery for years. I have run out several times, things…read morehappen, but they have always brought some oil in an emergency to get me through and filled it the next day. Not anymore. Now when you have an emergency, you're on your own. This was the coldest week of the year. I even called last week to say I was concerned about running low. They scheduled me for Tuesday which I didn't think was soon enough; I ran out Saturday night in 18-degree weather and high winds. Too bad. I had to call back the answering service after waiting until 2 am for a call back to be informed that they would get back to me in the morning and then was hung up on. Well, it's morning, still nothing. I tried to call, but nobody answers now. I presume she recognized my number. So, here's my recommendation: If you use AC&T, it's generally o.k., the drivers are great, the oil's pretty clean and you'll be o.k. most of the time but keep some K-1 on hand 'cause you might need it!

I have been a customer since the heating season of 2020/2021 - and on automatic delivery. The…read morefirst season I had a leak (right after a fill up) and had no heat for a day - waiting on emergency service. Last heating season 2024/2025 - they let me run out of propane (automatic delivery customer). This heating season 2025/2026 - they let me run out of propane the end of December and AGAIN today. December had to call multiple times and waited over 10 hours without heat until someone showed up. Today I have called twice already - still no return phone call as to when someone will be here. Back on the December issue, they also told me they would give me a credit on the charges (since I'm on automatic delivery). But of course, they did not make any adjustments to my charges. Customer service is horrible and they cannot get automatic deliveries coordinated properly.