I've brought shoes, purses, & belts to Shoe Lab Doheny in the past for repairs. I recently stopped by to have a watch band tightened. The loop was loose on the band. The employee of the store made adjustments for a more comfortable fit in a timely manner. Will is super professional, responsive, & hard working. The quality of the work is excellent . Will & his staff are willing to repair various items with a pleasant attitude. Keep up the good work, Will, as your work ethic & willingness to help ate greatly appreciated by your customers. It's a pleasure to work with Will, as one has peace of mind knowing that a high quality of work will be done. read more

Will does an Amazing job. I am so impress with his skills, he left a couple of pairs of vintage color shoes looking like new again. Look for pictures before and after read more

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Worst service I have ever experienced! I brought in my deceased mom's LV bag to be repaired. I left it there with their employee who does not speak English. I was told by the owner who was called by that employee that he will give me a call with a quote of how much it would cost to fix the bag. After a week when I have not heard back, I decided to go in; much to my surprise, the owner was not in and neither was my bag. The employee again got the owner on the phone and he told me that he took it to another location to get it fixed because they didn't have the right tools in the store. When I asked for for the price, he said it shouldn't be much...come back in two weeks. After two weeks I came in and of course the owner was not in and neither was my bag. This time the employee was not able to get a hold of the owner. I had to leave the country for my son's wedding so I came back to the store four weeks after. Again the owner was not in and the employee was looking for my bag and found it underneath a pile of shoes and bags. He called the owner and put me on the phone with him. He said I need to come back another time, because his employee cannot accept payment. I asked him if I could pay him by Zelle or Venmo and he said no and that I could not take my bag with me until I pay. I told him that that is ridiculous. He can either accept my payment over the phone or come right now to accept payment in person, but I am taking my bag with me. At that point, I raised my voice and he asked me to stop yelling because he is not yelling at me. He said you cannot take the bag and you will simply have to come back at another time. I insisted that he took payment over the phone or I would be calling the Beverly Hills police to come and sort this out! Miraculously he accepted payment by Zelle at that point. HORRIBLE SERVICE AND HORRIBLE WAY TO TAKE CARE OF SUCH AN EXPENSIVE BAG! read more

Shoe Lab Doheny - Shoe Repair Near Me - Beverly Hills, California

Will had great service and a quick turn around. He also gave me a nice bag to put my shoes in. I'm happy read more

Shoe Lab Doheny - Shoe Repair Near Me - Beverly Hills, California

Three pairs of Allen Edmonds boots restored to like new condition after years of wear. Well worth it and this group has excellent attention to details. Thank you. read more

Will is a miracle worker. If you had seen these shoes before, they were dirty and had a couple of holes in. They are 20 years old. He has made them like new . Sure, it has taken about 7 or 8 weeks, but well worth it in the end. I really like this guy, he is a craftsman. Just be patient and you will be very happy with the result! read more

Shoe Lab Doheny - Gucci shoes like new - Shoe Repair Near Me - Beverly Hills, California

If I could get negative 5 stars, I Would. The owner, Will has repaired my bags and shoes for years and so I trusted he would take care of my Chanel bag repair. Unfortunately, it has now been a year and he has been dodging my calls, texts and looks like he has destroyed my bag. I wouldn't trust this company with your luxury goods. read more

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Amazing service! I only trust them with my shoes, especially my designer shoes. Their work is amazing and they are super quick. read more

Shoe Lab Doheny - Shoe Repair Near Me - Beverly Hills, California

William and crew does not disappoint! I have brought expensive leather bags and belts and he is always able to bring it back to great and new condition. Will can be expensive but worth it. Just make sure it's an item being worked on that you don't need- it always takes longer than promised. read more

I brought some shoes to shoe lab on doheny recently and dropped it off to Will the owner. He was so friendly and knowledgeable about shoes! He did such an amazing job on my few pairs. I will be returning again anytime I need shoe repair! Amazing customer service! read more

I did not appreciate the dishonesty and being charged $48 plus tax for ABSOLUTELY nothing. I would be careful trusting this establishment. Lying and taking your money upfront comes easy to the owner. read more

I asked him 3x if my shoes would be ready bc I needed them for a meeting and drove back to LA to come get them and they weren't ready. So disappointing. He does good work but is so unreliable and nothing is ever ready so sadly just not someone I could ever recommend working with. Ps he took my money for the unfinished shoes and claimed they were done .... Can't be bothered to fight for a refund but just ... WOW. read more

Shoe Lab Doheny - Text conversation w him where he promised it's ready - Shoe Repair Near Me - Beverly Hills, California

It's the best service i love it how they fixed my shoes it's soo good and kind personal. 100% values and attention

he has had my shoes for a year. I spent $300 for repairs on Gucci shoes. He is a thief.

Best shoe repair in town! Great attention to details and fast service. Highly recommend. read more

Will is the best good things come to those who wait he's made all my shoes look as good as new .Steven.

Awful service. Still waiting for my expensive shoes to be returned and it's been two months. I have received every excuse and still no shoes. Just be truthful please. read more

horrible and scammy. went to fix a shoe to get the bottom sewn - was promised to get it sewn - paid 40 bucks for sewing on the shoe. he was rude and demanded prepayment. came back in 3 days the shoe WASNT SEWN. It was badly glued. to my question why he glued it - he said "well Its fixed isnt it?" NEVER AGAIN. read more

This guy is a con artist. I drove to his shop 3x and my shoes are still not ready . He is holding my shoes hostage. Avoid this place at all costs. He uses every excuse in the book. Every time his story changes, excuse after excuse. read more

I came by to see Will again to get a few of my belts repaired and another name brand purse refurbished. All I can say is he's amazing. And his work is so detailed and beautiful. Grateful to have him in the local neighborhood read more

WORST PLACE EVER !!!! I have never received such a poor service... I waited three weeks to get my shoes back, after daily promises that it was ready every time i called .... and of course nothing was ready. When i got my shoes back the quality was so bad...very disappointed .... read more

He absolutely destroyed my expensive designer shoes by using acrylic paint to cover up satin stains that he knew would not come out anyways but wanted to make a quick $. Never returning here and you shouldn't even bother going. read more

Stay as far away from this business as possible. I was charged 3x than I was supposed to be charged. AND the work wasn't even done on me shoes!!! He claimed that he stretched them but he clearly lied. The shoes were untouched. Extremely unreliable. Opens whenever is convenient. Yells and curses at customers. And extremely unprofessional. I would give this place O stars if I could. read more

Listen carefully to the complaints. They are really true. I was promised my shoes in a week, and 2 weeks later, they still aren't ready. Don't go here. Don't go here unless you can wait forever for your shoes. read more

If I could leave zero stars, I would. Absolute worst experience I've ever had. 3 times I had to come back and the owner was giving me attitude which if anything it should have been the other way around. I should have paid attention to the low start rating reviews. BE AWARE!! STAY AWAY!!! read more

I was hesitant to try this place based off of the previous review but it's so close to my house, I thought I'd give it a shot. Overall, I was very happy with Shoe Lab's service. They gentleman working was very kind and friendly. He did a fantastic job fixing my heels, even painted them for free. Best part? He fixed them in 10 minutes. Kudos to this spot, I'll definitely be returning! read more

I highly recommend this shoe repair store.This guys are doing really great job.I brought many shoes to repair amd they did excellent job.My shoes always looks like brand new after they fix it. read more

I started going here four years ago for minor fixes. I thought they did a great job though pricey. there was never a set price so whenever I went, the man quoted me whatever price he wanted and I just complied. recently, I had several issues. first was that he quoted a day for me and when I went, the shoes weren't ready. I was annoyed but whatever - no big deal. I went back the next week to pick it up as he directed but still not ready. very annoyed but still sucked it up. the third time that I went, he was so cocky and condescending that I lost it on him. how does he run a business where he doesn't even call the customer to let them know the shoes aren't ready??? second, the shoe job he gave me was such shit that the loub heels broke right away. I only wear them indoors at work and probably once a week so it didn't make sense that it broke. because he did such a poor job with my other loubs, he said he would fix mine for free in two days. great! so I went back today only to find that he did not put the true loub heels on but took some ghetto ass thick heels and stuck it onto my loubs. not only that but the glue job was so awful that you could see the leather peeling off already!! I completely lost it on him today which I did feel bad about but HOW can a cobbler not know the difference between loub heels and other crap cheap shoe heels???? it was clearly thicker and shorter. the entire sex appeal of loub heels are the THIN, LONG heels. I then asked for my money back and he said "I already gave you your money back". ummm YES for the OTHER pair of loubs that you effed up!!! I just don't understand how someone could do such a piss poor job managing his business. Also, not sure who the owner is because the main guy that was there once told me he was the owner. however, when I was giving him a piece of my mind, he said that his owner told him that if the shoes weren't done by a certain date, he would give me my money back - which it WASNT so I got my money back. $200 to fix loub heels is a bit steep but to slap on the WRONG heel is just NOT RIGHT!! if he does not give me my money back this time, I am going to the better business bureau. get my heels right, buddy. read more

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The worst experience ever! I have never received such poor service. I dropped off 3 pairs of shoes. Took 8 weeks for Will to complete one pair! One pair!!! And the job was mediocre. The other two pairs were never completed after 8 weeks! I was over it and finally told Will I was taking my shoes somewhere else. Will just shrugged. NO apology. Nothing. DO NOT GO TO THIS PLACE! Selected 1 star, because I could not choose 0 stars. read more

First I loved them for a single shoe polish... I trust them so I brought my wife's purse in for a cleaning. They said it would take a week. I came back and it wasn't read, came back another week and it still wasn't ready. Another week passed and they said they had sent it out, and it still wasn't right. After a month passed they said it came back, but was "sticky" so the sent out again... They apologized and said they would bring to our home. Another two weeks passed after another excuse that the "wrong purse was sent" back. Two more weeks passed and they never did deliver. I ended up calling in, threatening them and only then did they produce the purse... To their credit, it looked good. Their customer service, false promises, lies and or loss and bungling of the service is why I would never use them again. I wouldn't trust them with anything. I mean, this is a Beverly Hills establishment... I expect Beverly Hills service. Go elsewhere. read more

They did a good job in my first pair but they were 3 weeks late, I don't mind stuff being late but only if there is acknowledgement. I came a week after Ot was supposed to be ready and it wasn't ready. A call or notification would have been appropriate. i got the shoes back and they looked good so i was happy. Left a second pair the same day. Said it would be a week. Came back two weeks later and at 9 and they are not open. I waited an hour due to my drive. No one showed up. I don't recommend this place. i'm only giving two stars because the shoes i got looked good. But driving back and forth and lack of professionalism is bad read more

This Review is for 9125 W. Olympic Blvd. Beverly Hills CA If your looking for fast and reliable service, your best chance is to stay away from this place. Wanted to replace the resole of my Favorite shoes here. After paying $85.00 up front i was told that in two days it would be ready. I went back 5 days later to pick up and i was told that the material needed was not available and it had to be ordered, but they need an additional two days. I went back again in 5 days and i was told that he had forgotten to complete the job and he will have it ready in the afternoon. Now i don't know about you guys but my time is really available and i can not be going back and forth like this....so i asked him to have it ready in two days. So finally i go back to pick up the shoes....OMG!!!!! it was so dirty and full of blue pen marking i could not believe my eyes....what are they thinking, that i wouldn't know....he promised to have it steamed and cleaned again for me and he was very apologetic but at this point any apologies would not be acceptable. Anyhow, a two day work that was promised to me turned out to be a month and half wait. VERY unprofessional. If you ever decide to use this please at lease font pay them up front, and also get a proper receipt with time and date as promised. Best of luck!! read more

Absolutely terrible and incompetent service. Left a rather expensive leather bag with the manager to be reconditioned as a Christmas present for someone special and the bag wasn't finished in time. After multiple excuses about how they needed more time to do a special finish and about how someone was supposed to pick it up and take it to a warehouse but never did, I was finally able to take it home. But once I got home I realized that they spray painted it and the paint was rubbing off on everything it touched! I took it back and asked him to clean off the paint and recondition it which still hasn't happened, but yet more excuses from him. When I asked to speak with the owner of the shop, the manager said he didn't have his number. Also, there were shoes sitting on top of my bag and someone else's undergarments inside the bag! I dropped it off empty. The manager acted like he had no idea what's going on. Word of advice, don't pay for the service until it's done to satisfaction because they won't refund you for bad work. Better yet, go anywhere else. read more

This review is for Shoe Lab at 9125 West Olympic Blvd. near Doheny. My designer bag had a broken strap. Shoe Lab charged $46 upfront to repair the strap. The repair was satisfactory, though the price was high. Here's what was NOT ok: I had to go back THREE different times to pick it up. The store's posted hours say it opens at 8 am. I arrived one morning at 8:00 and waited until 8:15. No one showed up. I called that afternoon and spoke with someone who told me it was a one-time thing and he had run late that morning, Two days later, I again came at 8:00 am. Again, no one showed up by the time I left at 8:10. I left a note asking them to call me and mentioned on my note that this was the second time they were not open during supposed business hours. No one called me. I finally went back that same afternoon when they were open. When I mentioned my issue with the hours, the guy kinda shrugged. NO offer of any kind of a price break, NO apology. I told him I was a yelper and that his could-care-less attitude and the fact that the store obviously does not value its customers' time meant I would not be back. read more

I've been to this place twice to quote shoe repairs and both times it would cost MORE to repair them then what I actually PAID for the shoes. It's really ridiculous the inflated costs in this area compared to Ktown for the same quality work I'll just do the drive to my old place. read more

What a great surprise! Will made my day ! I just bought a new belt and it was way too big - I went by to drop off my belt to get a couple more holes and Will made the holes right then and there & didn't even charge me ! this does not happen here in Beverly Hills - thank you Will - you made my day and have a customer for life ! read more

These guys did a terrific job putting Topy sole protectors on my waaay-too-expensive designer boots. They listened to all of my concerns patiently and were very accommodating. The work was very discreet, barely visible: couldn't be happier with how they came out. read more

Shoe Lab Doheny - Shoe Repair Near Me - Beverly Hills, California

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The best shoe rapair shop in the area. Wilson always leaves my shoes like new!!! Love this place. read more

Wilson is a miracle worker! I take all my high end handbags and shoes to him, for years now and I'm always blown away!!! Best shoe repair!!!

The worse place ever! Will is very ignorant, sarcastic and disrespectful. Kept my 2 pairs of shoes for almost 3 months to stretch. Charged me a lot and didn't do nothing! My sons 2 pairs of shoes been there for 2 months and still not done!!! He keeps feeding us stories about will be ready for next week. When we come back, they are still not done!!! Even though he is charging us 200 bucks. Do not go there! Terrible! Will write to better business bureau read more