I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

I was referred here by my foot Dr to get fitted for better shoes last month. Melissa was a big help…read morein finding a really good pair for me. I got on this cool machine that evaluated my feet which would help her find the proper fitting shoes based on my feet. Pretty cool! She also was able to email it to me so I have for future reference. She brought out 4 pairs of sneakers for me and inserts that would help my feet feel more supported in them. And they really do make a difference. I opted for the Hokas - I was really trying not to get them but they were the most comfortable ones out of the 4. The inserts are expensive and so are Hokas but I did get them so my feet can get relief. Update: I have worn them several times, it does take a bit of getting used to walking in them but these shoes hug my feet and it takes the pain away. It's definitely a different feeling from the other sneakers I've been wearing (Allbirds) which I loved but found I needed much better support. This place has wonderful shoes, supportive flip flops (Oofos), sandals, inserts and pretty handbags as well. So thank you Melissa for your help that afternoon and being very patient and so knowledgeable.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

My husband purchased a pair of shoes and custom insoles in October. They have been wearing…read moresideways, so he came in for some guidance. It was out of the 90 day guarantee window, so he did not expect a free pair of shoes, more guidance on why they're starting to do that when he was told the insoles will help combat that. The young lady that helped us said the insoles were cut wrong, and asked the manager if he would replace them, as they were done incorrectly. The manager said no, as it was out of the 90 day guarantee window. Should the insoles had worn down because of my husband, that's different. Because they were cut incorrectly, that is the stores fault, not my husbands. The young lady asked if he would like his old (cut incorrectly) insoles in his new shoes. Why would that help if they were cut incorrectly? We left with a new pair of shoes, no insoles, and very dissatisfied. I would not purchase custom insoles here, as they are not what they are marketed.

I am over the moon with the service I received today!! Vic and Wil both greeted me with a warm…read morehello upon my arrival. Both of them were kind, respectful, and helped me find the right shoes for my son. I had ordered shoes online in a specific color but they were too small so I had to exchange them. While they didn't have the color I wanted they helped me find another shoe to replace them. Another thing, I didn't have a receipt because I had lost my email... instead of being annoyed they had poise and were just so peaceful with the whole transaction, imputing the right information, etc. I wanted to add that while Vic and Will were helping me they were simultaneously greeting/helping other customers, most of the customers didn't return the kindness. The store was really clean and well organized!! The only thing I would suggest are carrying more Adidas Ultraboost, most of us wear them in our hou

Lost my Miniso bag WITH STUFF INSIDE and said they didn't see it btw there was a lot of employees…read moretoo that we'd be watching,my mom already called they wouldn't view the cameras. I have pic of what I got this is so stupid too.

My husband needed new safety toe boots since the ones he had bought in a hurry when he started his…read morenew job 2 months ago STILL have not worn in and continue to form blisters. Bob was AWESOME and asked all of the right questions. He guided my husband through all of the fit tests and pressure points to be aware of. We were in there for 30 minutes and came out with one of the best shopping experiences of my life. THANK YOU BOB RINDLER! You are one of the few who knows their trade and has made others' lives better, every day.

Just went in 8/26 @ 3pm to buy a pair of $400 redwing shoes but got totally disregarded after…read moreasking for a pair of work shoes for a restaurant. She said we really don't do that and walked off. I lingered for another 10mins hoping the other employee would get done to help me but was actually wanting to help her customer. It's unfortunate that the Richmond store closed down because their customer service was A1.

Amazing customer service, and the sweetest ladies work here - they are always attentive, friendly,…read moreand incredibly helpful. Solemate offers a great selection of trendy clothing and shoes for young adults, including Valley Dreams apparel, adorable keychains, and Nike shoes. It's a fun boutique with stylish finds and a welcoming atmosphere.

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

I came in to return something quick. My first time at this store location. Everything is pretty…read moreneat and clean. I would come back to this store. I didn't end up buying anything as I didn't have enough time to shop, but great location next to Safeway and Sunvalley Mall.

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I have been shopping here since it was only shoes and I was in college thinking I needed all the…read morebeautiful Italian shoes! Now it is a cool California woman's dream. The owner is lovely and so helpful and last week helped me in a pinch. I am recent postpartum and not super comfortable in my skin and she took the time to help me choose pieces that made me feel comfortable now but will be able to wear going forward. They have the new and classic pieces as well as trendy so there is a wonderful balance!

Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.