We went to Shoe Palace over the weekend, and we received excellent customer service from all of the staff. We picked up a 49ers T-Shirt Jersey, that nicely made, and the comfortable Hoka Women's Tennis Shoe. Their prices were good, and Tennis Shoe's appeared to be less than the shoes on Hoka website. Even though the staff is the younger generation, they were extremely patient with us. Overall, I'm giving them 5 Stars read more

Shoe Palace - Hoka's Women Tennis Shoes & 9ers T-Shirt Jersey - Shoe Stores Near Me - Daly City, California

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I had a really bad experience at the Shoe Palace Serramonte location. I bought a pair of shoes that were supposed to be brand new, but when I got home and opened the box there was visible mold inside and on the shoes. That's honestly a health hazard -- not just a small defect. No one should be paying full price for something stored like that. The disappointing part is Serramonte didn't really help resolve the situation properly. I had to go out of my way to the Stonestown location, and thankfully the staff there handled the return professionally and took it seriously. They were respectful and understanding, which I appreciated. So shoutout to the Stonestown team for fixing a problem they didn't cause -- but Serramonte really needs better inventory storage and inspection before selling items to customers. Definitely check your shoes carefully before leaving this store. read more

Shoe Palace - Terrible - Shoe Stores Near Me - Daly City, California

The employees were helpful when I was looking for Nike dry fit socks, even though they didn't have the ones I was specifically looking for they were able to direct me to Dick's Sporting Goods at the mall that actually had the real ones that I was looking for. read more

They refused to take a return back on a defective item. What a joke of a company. Never buy anything from them again.

Went to exchange some uggs my bf got me in the wrong size and Alex was super helpful and attentive. Great experience

Took my son to get a pair of high-tops today. While he's not into them, we needed to buy him a pair to help him realign his walking gait. His PT wants him wearing them because they restrict the ankle movement. Anyway, not too bad of an experience. The one thing I will say about the young lady employee that helped us...it's clear she's received ZERO customer service training. But, she was still amazing. What she lacked in selling skill, she made up for it with a very friendly attitude and a true eagerness to help. The reason they only get 4 stars today is that when we first went into the store, I tried to find a foot measuring tool, but couldn't find one. When I went to the register to ask if they had them, the response I got was one where the message was basically, "No, why would we have those?" While it was sort of funny, it was also a bit annoying as I wanted to make sure we got him the right size. Anyway, it was a pretty good experience and we were able to get a pair of shoes he's happy with. read more

Customer service was butt. Employee with glasses scheduled at 2:26 pm on Jan 18th was hella rude.

horrible customer service.. was trying to buy shoes and Chimaoge was super rude and rushing me.. payed $170+ she slammed my shoes on the table and rushed me out with bad attitude and the way she was speaking was annoying. i didnt say anything right when i went up to the register she started trippin. read more

Great service by far at this location. They didn't have the shoe we wanted and Kevin looked up the shoe and called the location that had it and asked for them to hold. Service like this will make us keep coming back to support. We still had good service at the other location we went to but they said they couldn't called Thanks Kevin! read more

Kevin the manager was very helpful! We had a issue with shoes we bought, we were able to return them with any issues. He acted very professional and was willing to help us and problem solve. Patience, kindness goes along ways!! read more

I went to this store and was looking for a shoe and they had came out of the back with the shoe and didn't ask if we wanted to try the shoes they just made us pay this is one of the worst shoe places I went to. read more

Shoe Palace is known for being too loud and too bright, but this location takes it even farther. The terrible music was so loud l, I had to go outside to be able to talk to my wife. The only saving grace is that the staff is helpful. Otherwise, it'd be one star. read more

14 day Return Policy Purchased Shoes on 03/24/2021 Not even 2 Months and already Ripped . Not daily shoes . Disappointed . Called the store was told by a gentleman to call NIKE . read more

Shoe Palace - Shoe Stores Near Me - Daly City, California

This is normally not the location I go to, but I was in the area. When you walk in you're instantly greeted. I was looking for some shoes for my bf as his bdays coming up. Shoe palace always has such a wide selection! Not only was I greeted instantly, but I was approached and asked if I needed any assistance. Based on my interactions at other stores, it felt as though customer service had been lost. I feel like I have to run around and chase an employee for help. Not here! Here you are given proper attention and treated respectfully. The music and energy was great! Not only do you get to shop but you can vibe while you do it. Overall I had a great experience from walking in all the way till check out. It was a quick and easy process! I will continue to be an advocate and shop at shoe palace. Thank you team Seramonte! read more

OMG I feel like I'm talking in a night club when go here! The music is so damn loud! Now I understand why I kept calling their phone and no one answers Because how are they able to hear the phone ring with the music playing so loud! They should provide ear buds. The level of the sound is very uncomfortable. Also, what's with their 2 week return policy??!! At least give us a month! read more

If I could give zero stars, that's what this store deserves. The front cashier had a NOW HIRING sign with a list of qualifications, which also required being professional and helping customers. And the list goes on. Funny thing is NONE of these workers have any of these qualifications. They just hire any one at this point, and all the females had a attitude for no reason. Just quit at this rate. One guy was helpful with grabbing us a pair. As soon as we went to the cashier another guy helped us. 3 females were standing by doing nothing. Phone kept ringing and no one answered. In the midst of ringing us up, the guy is having a pointless conversation with another female and taking his sweet time ringing up the shoe. Something that should've been quick and professional. We were irritated the entire time because these people had some dead energy. If you're unhappy, work from home. We also greeted a girl and she looked at us crazy. Like I said, they hire anybody at this rate. Didn't even bother buying any shoes because that commission can go towards someone who deserves it. Just skip this store because it'll save you time. No one will come and help you unless you chase after them and they respond with an attitude. Another girl got called out about a sizing issue and bickered back and forth with a customer only to be wrong. Completely unprofessional. read more

Horrible customer service. Never shopping from here again! I called in because after using a new pair of reebok classics for a day, i noticed there was a weird bump on the inner sole causing discomfort. I called SP Daly City to let them know it wasn't fitting well and hurt. The person who answered said they couldn't help and if they see no defect they can't do anything. I said if they could do something for me because as a customer it didn't work out and was not comfortable. I've worked shoe retail before and if a customer had a shoe that wasn't working out new/used we'd help em out. The person on the line proceeded to hang up on me. Rude! Unprofessional. F y'all! read more

Not a very pleasant experience especially with the person in charge young lady was rude.

Just spent $131 on a shoe and 6 people just standing around the cash register talking.......no one wanted to ring me up cause they too worried about where 1 employee bought some thin socks, as a Mgr myself I would look back at the cctv cameras and see who these employees are......no customer service at all, if it's always like this then u Midas well close down this location !!! read more

Shoe Palace - Here's proof that I was here and really disappointed in the staff !!! - Shoe Stores Near Me - Daly City, California

Best customer service (Leticia,Mia,Sarah,Gabe,vaeh,Micheal ) great help me with my shoes finds

I purchased a shoe and it's half my fault I didn't check but I received 2 left shoes and by the time I came to the realization of it and went to exchange it, It was too late since they closed early due to it being a weekend. Pretty bummed out but staff was helpful during visit. read more

Located in good ol' Serramonte... Selection was good. Lots of sneakers in every size and style. Staff was super cool, too and was a pleasure to talk to. We dont have many Shoe Palaces in Southern California so its always good to go and visit one when I'm back home in the San Francisco area. They had a sale currently going on with Nike Elite socks which are always nice. Good selection on 49ers gear which is always a good thing. I also saw some Michael Jordan collectible figures which I've only ever seen online and in photos. I will for sure check them out again the next time I'm in Daly City. read more

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Came here yesterday trying to buy a couple shoes for my kids and the damn place were blasting the music. I barely can hear what my wife or kids were saying so we left. Totally unprofessional!! Btw., the employees were just standing around doing nothing. Horrible experience read more

If I could give a lower rating I would. DO NOT BUY shoes from here you can't return them without a hard copy receipt. What a load of poop. It's 2020 and they can't look anything up in their system read more

The young lady who help me find my shoes is Tatiana . She's very patient & accommodating, Today March 22, 2019 Friday I bought a nice affordable Adidas , Thank you read more

Shoe Palace - Adidas shoes - Shoe Stores Near Me - Daly City, California

WHILE LOOKING AT SHOES: Find everything okay? Yes. (5 seconds later, someone else approaches) Find everything okay? Yes. (yet another 5 seconds later, someone else approaches) Find everything okay? Erm...yes. (aaaannnnddd another 5 seconds later, someone else approaches) Find everything okay? Yeah. AT THE REGISTER: Now, letmeshowyousomethingihavethissprayfor15dollarsitsaspecialiwillgiveyoutheseothertwospraysnowyouhavethreespraysnowletme rin-- (I found a place where he finally paused for a millisecond after his little infomercial-like spiel) Um, we're not interested. Just the shoes. BOTTOM LINE: Shoe Palace. It's like the annoying, suffocating guy who's in love with you and stalking you. Like Lionel Richie and the girl in the "Hello" music video. (Except Shoe Palace is a little upfront about its stalking.) Goodbye, it's NOT you I'm looking for, so leave me alone. Never again. read more

I felt treated like a a discarded POS. I can't help it if I'm pushing 60 years old. They could treat me with a little more interest.

Shoe Palace's Serramonte location is amazing!!! They have a great selection of shoes, everyone is super attentive, and I never feel shy to ask questions. Simonne and Marissa are a great managerial team and I feel like they deserve more praise! They always keep things super nice and organized no matter if it's busy for the holidays or a busy for a raffle. Thank you so much to all the staff at this location for always making it a smooth time every time I come in! Will definitely be coming back. read more

I was greeted by an employee as I walked into the store. The store had a nice selection of shoes and were organized in an aesthetically manner. I liked how friendly the other employees were. The checkout process for shoes was easy and efficient. read more

This is right outside Macy's. They have good shoes but service is horrendous. The guy who was "helping" me kept disappearing on me. They appear to have higher prices but would be OK if they had premium service, they seem to have the opposite. read more

I had purchased a button up shirt for a trip that I had planned. However I wasn't feeling the design anymore so I decided to return it ONE day after I bought it. I tried it on a couple times. The shirt did NOT come with any tags. I had my receipt and everything, I was told that I couldn't return it because it smelled like cologne?????? Like wtf y'all must be going broke I was told I couldn't get my money back and got an exchange instead. I could guarantee you if I go back in a couple days the shirt i returned will be back on the rack ! Lame ass manager and employees don't come here read more

I don't recommend shopping here. I tried to make a return with the original receipt with unworn shoes and they said since it was the 15th day since the purchase was made so they could not accept the return. I asked for store credit which is written on the receipt but they said they don't offer store credit even though it says so on the receipt. Which I told them and they said something about how that is wrong on the receipt. I definitely will not be shopping with them again. They don't even honor anything written on their own receipt which is ridiculous read more

The manager here does not LISTEN to the wants of the customer. The sales rep did his best but couldnt help me which is why I asked for the manager, a Filipino guy with tattoos. The manager felt like I was bothersome to him because I was looking for Glow in Dark shoes and he was persuading me to buy something different. He then told me there were other options and asked me to wait. 10 minutes later I decided to leave. I even said goodbye to him and he acted like I was invisible. This guy needs some serious customer service training. read more

I bought my daughters shoe without her so when i got home i had her try it on and it was small. I tried to return it to get a bigger size and they told me I couldnt return it cuz its worn. First of all my daughter never worn it out just when she tried it on at home. I spoke to the manager and he took care of it BUT he had attitude. I feel they have to work on thier customer service. From the ten people working there two was welcoming and was very helpful. I give them one star for helping me exchange my daughters shoe and another star for the two workers that helped me. I better just stick to where i usually go Tanforan Shoe Palace!! read more

I usually do not come into this store but I really needed a new pair of sneakers. CARLO was really helpful. Really appreciated his customer service. Made sure to get back to me with the right size! read more

Walk into this store last week to make a simple exchange on a pair of shoes. First wait about 5 minutes until someone approaches me and let them know i want to exchange since they do not accept returns or refunds. Then the cashier (with tons of attitude) asks which shoe i wanted to exchange. I told him that the other employee is getting it. Long story short, 15 minutes later he starts to ring me up and throws my receipt in the bag. 20 mins total in that store with only 2 other customers browsing around. Horrible customer service. read more

Good selection of shoes. Homeboys were cool and very attentive for the 3 shoes we got the kids. I did get the two cans of cleaner and waterproof spray. Just 5 bucks. I'm in sales and I know they're doing their jobs well. Hard to be 5 stars, its Serramonte, OH SNAP. read more

This store was amazing! They were very aware during busy holiday hours as I was shopping with gifts! Simone and Marissa were amazing and polite throughout my whole shopping experience! Definitely will be coming back again! read more

Marissa and Simmone are very nice to customers! I had a good shopping experience at this store!

Awful customer service! I recently purchased a pair if Nike Pegasus running shoes from this store. At the time of purchasing the shoes on 1/25/2016 I asked the sales person what their return policy was. I was told if the shoes didn't work out I could bring them back for a new pair or full exchange so long as I had the receipt. The next day after the purchase I tried the shoes on, in my home, and wore them around the house for about 15 minutes when I noticed the toe area of the shoe began to cave in and dimple. I recognized this to be a defect in the product and took the shoes off, again only having worn them 15 minutes in home and not even going outside! On 1/29/2016 I returned to the store and attempted to simply exchange my defective product with a new product. After speaking with the manager she told me I would not be able to exchange the shoes because "you said you wore them". I attempted to tell this person that the shoes had only been worn in my home and only for 15 minutes, however at that point she stopped listening to me and told me I'd have to go through Nike to exchange my shoes. She then gave me the corporate number, which according to the Shoe Palace website is actually their fax number. I am so completely disheartened by how I was treated and how easily dismissed I was by this store. I'm also extremely frustrated as a customer because it now seems the burden is on me to replace a defective product this store sold me. Nowhere on the receipt does it state "shoes must NOT be worn" for a return. The receipt simply states "All product must be in New Condition with Original Box, Tags." which they were. I've never had such a bad experience at a shoe store anywhere! To not take back a defective product and then put all the responsibility on the customer is completely ridiculous. Not to mention the store not living up to their word, which is printed on the receipt. Never going here again. read more