My very first 5k run. 9.20.2026 for San Francisco Aloha Run 2026. All the sales associates were so helpful and friendly. They provided advice on the best shoe that will meet my needs. Amazing prices and special sales too. I Iike my shoe so much, got my husband a matching pair. A must visit. read more

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0 stars! WORST EXPERIENCE EVER! Spent 16+ hours waiting for the Nike x BTS collab. Followed all rules given by Nike security, but SF Nike store manager Raquel Collazo was on a power trip & removed us from front of line & refused to give us wristbands. Raquel Collazo & her team were giving ppl conflicting info for the Nike x BTS collab event. We were the first ones to arrive on 7/4 & waited for over 16 hrs. Security told us to wait in our car & line up at the entrance when they set up stanchions on 7/5 11am. They confirmed multiple times on 7/4 & 7/5 not to line up in the unofficial line across the street bc it would not be honored. 7/5 approximately 10am: Raquel, Mel & security guard exited the store & walked across the street to the unofficial line at "the Square." Other employees brought out the stanchions, so we went to line up at the entrance. However, the employee had no clue what to do & had us wait there so he can radio his manager. We waited for a while, & were passed to another employee named Mel, who also didn't know what to do. Then, Mel passed us to Raquel. We told her we needed wristbands bc we were the first to arrive on 7/4 & have been waiting for 16 hrs. However, she was rude, dismissive & refused to give us wristbands. Raquel was on a power trip & kept repeating, "THEY REPORT TO ME" when asking ARMY's who advised us to line up at the Nike entrance. We even offered to show pictures that we took when we arrived, but she said no and ignored us. So, ARMY's who followed the rules were punished & removed from the line for no reason. Nike, please retrain your employees! Raquel Collazo lacks empathy & accountability & did not apologize for their misinformation. This goes against Nike's core expectations for Nike's Code of Conduct. Also, Raquel Collazo claimed she spent 30 days training her team for the BTS x Nike event, but it was poorly managed & executed. Many of us ARMY's spent our days, money, time, energy, & gas traveling to SF for nothing. Unfortunately, a highly anticipated event that was meant to be sweet, fun & memorable turned sour. NIKE at SF, do better. It's embarrassing. We're longtime Nike customers & spent lots of money on Nike products, but we are never returning to this location. This negative experience has tainted the Nike brand's reputation. We will be taking our business to competitor brands that have high customer satisfaction. In addition, there are many negative reviews that consistently point to a similar issue: terrible customer service, or lack thereof! read more

This was the OG Nike town store. It's mainly a tourist trap Nike store. They have a decent regular collection but you won't find any hot shoes from release day drops. You'll probably find better shoes down the block at Shoe Palace lol. The service here is hit or miss. Sometimes there are a lot of workers to help but most of the time it's hard to find someone to help you. The best thing is the customization area where you can make a custom hoodie or shirt. Too bad it only says "San Francisco" for their designs. It should have other Bay Area cities but I get it... it's made for tourist. I won't be coming back here anymore. read more

Such rude people working on the top floor. Just looking around and they really don't understand customer service.

This is a good Nike store, formerly Niketown. I remember, back in the early 2000's, I would wait in line before they open for the retro Jordans. Back then, retro Jordans were around $110. Nowadays, it is $210. Regardless of the prices, I like the service here. No questions asked if I wanted to return something, even though I rarely do. Sometimes items go on sale in store only and cost more on Nike.com. So, heads up and check the price tag before you buy. Also one time, I wanted to checkout a leather Nike Air jacket on a mannequin. There weren't any on the rack. The sales clerk helped me get one from the back. That was awesome. I still love that jacket because not a lot of people has it. read more

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Super dope Nike store. The store is six floors and has lots of dope photos of pro athletes. The service is top notch and Nike stay providing that awesome value. read more

Nike San Francisco - Sports Wear Near Me - San Francisco, California

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Unfortunately, this was a very disappointing experience. The store had very limited inventory, and they do not accept returns or exchanges--even within 60 days. We were told by Alex that only Nike online handles returns during that timeframe. I'm attaching a picture of our barcode because we initiated the return online already and he refused to scan the barcode and said we had to return it online. Although clearly it says on the barcode return to store. We've spent thousands at Nike this year, and when we needed an exchange within 45 days due to defective seams, we were directed to handle it online instead. This was during the holidays, which made it especially inconvenient. Customer service was lacking (Alex), and the issue was not handled with care or flexibility. They didn't even try to help. read more

Nike San Francisco - Sports Wear Near Me - San Francisco, California

I've seen videos of doing the customizable Nike products at international stores, so to find out that Nike SF was doing it too was a nice surprise! My husband was really excited to go through the different screen prints and select an arrangement for his shirt. The service was great! They were really patient with us while we made our decisions about what prints we wanted and our final choices for design. I was initially going to customize a crewneck sweatshirt, but I ended up changing my mind. This was a really fun experience, and could be especially memorable if you're visiting the SF area for the first time! I'm ngl, it kinda pricey since you're paying for the product you're customizing, plus the print (or multiple prints in my husband's case). The price of the prints depends on the size , I believe. Something to keep in mind if you decide to come here for the customizing experience. read more

Nike San Francisco - Sports Wear Near Me - San Francisco, California

Super expensive kicks for this couch potato who forgot her sneakers. The service is REALLY laid back- it will be up to you to flag down help. They scan the sample shoe and retrieve your size. When you are ready to pay, you will have to flag someone else down. read more

Nike San Francisco - My pick about $150 - Sports Wear Near Me - San Francisco, California

Came in for an exchange and Jennifer was a delight in helping me quickly and seemlessly. She was kind enough to ask if I needed help I'm glad she did. I bought a few things that also caught my eye and she told me there was a Black Friday sale on with a minimum purchase. I was able to get the deal and walked away saving some cash and got my item exchanged as well. Copped a therma-fit unlimited vest thats for running but Im going to use it for golf, trendy long sleeve Im gonna also use for golf, and an ACG shirt for casual wear. I had a few questions on items and colors/sizes and although Jennifer was busy on the sales floor, she was able to check inventory super fast and ring me up. The products here are always new and trendy and the service always great. Thanks Jennifer and Nike! read more

Nike San Francisco - Nike Therma-fit Unlimited Vest, Nike ACG Shirt, Nike Culture for Football Long Sleeve. - Sports Wear Near Me - San Francisco, California

A few observations when we visited today - 1) there were 2 uniformed SFPD officers stationed on the ground floor. 2) you must take the elevator as the up escalator is purposely blocked. 3) there are four floors of sale merchandise levels 3 - 6. read more

I never write about customer service, but the 2 staff members on the women's floor this weekend seemed like they were totally over it, and were borderline rude. They made me feel unwelcome, and like I was bothering them by asking for help. read more

This Nike store has a lot of clothes and shoes and pants and shorts it is also has all the shoe sizes this Nike place has a lot

Nike store funny ..rarely visited ..I bought Nike shoes ..many brands ..stores ..positive fun..long time 1990s ...

HORRIBLE HORRIBLE HORRIBLE customer service. Took time from work to see if a shoe was in stock because no one answered the phone. Just to be brushed off COMPLETELY with a "what do you need" like the phrase "how can I help you?" don't exist. If you hate working there quit simple is that. I'm sorry your day sucked sis but whatever read more

I've always loved Nike and plan to continue buying your products. However, as a business owner myself, I believe customer service is paramount. I recently visited a store to ask about an upcoming release, and the interaction was incredibly disappointing. Despite my polite approach, the staff member became immediately dismissive and rude. She was short with me and wouldn't let me finish my sentences. I felt verbally mistreated and confused by the hostility, especially as a loyal customer looking to make another purchase. read more

Had to exchange a pair of shoes bought online this NIke store had the best selection in stock from the other stores around the Bay Area.

We were in the neighborhood a few months ago and were in the market for shoes. There was only one sales associate at the time talking to the one other person, for whom he brought shoes for. He kept chatting with the person instead of acknowledging our presence. Eventually, the customer told him to help us. This is exactly the reason why I myself shop online. I don't have to deal with sales associate such as this person. My partner bought the shoe anyway. I myself use to wear more Nike shoes. Now I wear other brands. read more

Always a large variety of sneakers that people actually want. 2nd time coming and they are consistent with the inventory read more

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Be sure to check out the new Nike By You experience on the top floor where you can customize your own Nike gear with San Francisco exclusive designs. Staff is very patient and friendly, great experience. If you're getting a customized shirt or hoodie, be sure to take when washing and hang dry instead of the dryer. read more

Nike San Francisco - Sports Wear Near Me - San Francisco, California

Love Nike! Always have been wearing their gear and merchandise. For me I love playing basketball so I've bought a lot of tech fleece pants over the years and running shoes Lucky I was able to hit on KD14 Aunt Pearls. My grandmother actually fought it as well around the age of 78. Nikes customer service is really good people make think their service isn't good but it really is. I try avoid peak hours but I notice Nike always gets busy, so be patient with them because they're some of the coolest peoples! read more

Nike San Francisco - Sports Wear Near Me - San Francisco, California

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The staff went out of their way to assist us in all our needs & questions, pure professionalism at its finest!

The worst customer service! Came here to the kids' section and no one could be found to help me. The staff just hanging out in the back and no one seems to rush and help the customers! At that time about 10 customers were looking for help!!!! The employees saw that and avoided it until I flagged them down, is anyone can help us? In their faces you could tell that they barely wanted to do their JOB seems they just coming to work to play around in the back. When I got the pair the employee even didn't bother to handle it to me and she just dropped it on the coach. I said I would like to pay they sent me to the fifth floor and of course no one would be there as well . IS IT SERIOUS I HAVE TO GO TO EACH FLOOR AND LOOK FOR SOMEONE TO HELP ME CHECK OUT ??? It had never been like this before, a really sad experience. read more

Lazy staff. So beyond privileged lazy staff. Every floor you have to go up to an employee to ask for a size or fitting room. They never come up to you. They just group together and chat. Today store was empty, and they could not fulfill a same day order. When all floors were empty. Maybe 20 customers in entire store. (Monday MLK day) Tbh the whole staff needs a training or just lay them off and get robots. No benefit to having a live staff. read more

This review is based on the experience. Don't get me wrong, I like Nike and rock Nike forever and a day. Decided to visit my local store and grab a new hip bag for a festival. I was walking around looking for the hip bag I saw online, but could only find it in the brown color. The homie (I don't know him) found the hip bag in stock and went to back stock to grab it. All the while I'm walking around looking at the merch and being followed like I was a thief. Well, I minded my own business bumping my jams on my headphones. Everywhere I turned there was someone watching me like I was going to steal something. What do I look like? I'm not 12. How about worry about kids that come in groups. Anyhow, got the hip bag and found a shirt then made my way out. Thanks for running to back stock dude, you the homie and the cool chick that rung me up, thanks for finding a bag for my purchases. I'm good SF location, I'll continue to order online where I'm not judged. read more

Nike doesn't have the winning USWNT soccer jersey in the Union Square store. The one mentioned in an article with the "gold star" above the 3 regular stars on the white or red jerseys. You must go online to pre-order. But when I did this, they only had XS!!!! You've got to be joking! Did Nike not know and plan for the outcome of the USA women winning the World Cup???? Or are they selectively pre-selling to certain markets. Highly frustrated and disappointed in the brand! read more

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I visited the Nike store to pick up my sister's birthday present and had the pleasure of being helped out by a team member named Josh. I entered the store on what felt like the busiest day of the year, each floor was buzzing and there weren't too many team members available to help. I'm not sure if it were the helpless look on my face or the sweat dripping down my forehead from scouring each level looking for an associate that could simply grab my pickup order and send me on my way, but an associate named Josh literally stopped with a totem pole of shoe boxes in his arms and asked if I needed help. I told him I had a pickup order and he said he'd grab it once he put the shoes down. Josh circled back within a few minutes to assist me. I asked him "Is the store was usually this busy?" and he informed me that a sale was going on, and he jokingly mentioned that he thought I was a team member standing around at first glance due to my attire. Looking down, I realized that I was in a black Nike workout top, black Nike shorts, Nike socks and Nike Metcons... it made sense why a few strangers asked me about stock and inventory during this adventure Looking at my order, Josh informed me that my order was eligible for the discount; so he returned my order for me, then helped me purchase my order with the discount. It's hard to find genuine customer service like this, it was the first time in a long time that I felt proud being a Nike consumer. Josh went above and beyond in his customer service, making me feel valued and appreciated. Shout out to Josh for his service and being a great overall representative of the Nike brand! read more

Walked in the SF Nike store... it wasn't until the 6th floor that a salesperson greeted us (kudos to you). Store looked amazing, clean, neat and organized but no service whatsoever. They were more into talking to each other. Smh! Didn't buy anything at this store. Will go to another Nike instead read more

Don't even let me buy another pair of sneakers! I swear I can wear a different pair every day for a month. Now that I'm committed to working out 6 days a week, I've now moved on to collecting gym rat wear. My first Black Friday in quite awhile and the Nike concept store was my first stop. Not really great stuff on sale, mainly rack stuff. I did try on training pants only to size myself for an online purchase. It is a groovy store. I check in in a few when the Holiday shoes drop. Yup! I guess I just need one more pair for 2018! read more

A fantastic Nike store that reminds me of an art gallery. This is how Nike's museum would look if it existed. When I'm in this part of town, I always stop by this store. I don't usually buy anything, but it's fun to explore the different floors. I prefer to come here on a non-busy day when there is less foot traffic. The day can be quite busy, but the hours before closing are usually quiet. read more

I made the trek to Union Square against my better judgment. This place is a joke. Six floors of nothingness. I had thought they would have walls of Nikes, but the selection was sparse and minimal, not only for shoes, but for their whole lines of clothing and shoes. They did not even have the Air Force 1 07's I wanted, one of their iconic shoes. I will never ever but anything Nike, for a long list of reasons outside of this experience read more

Beautiful store but the customer service is terrible. The woman in the kids section was unnecessarily rude and passive aggressive at the most basic questions. What was supposed to be a fun and memorable outing for my son's first pair of Jordans turned into a deeply uncomfortable experience. I left without purchasing anything, despite taking the day off to go on a shopping spree with him. Nike also has more sizes and styles available online so there's really no point in coming in here. read more

Came out here on a weekday, parked at the Union Street Garage and walked across the street onto Post St. The NIKE Store is situated on the corner of Stockton St and Post St. There is security inside and police officers on the outside. The store has 4 levels and is well stocked with shoes of all kinds as well as clothing and accessories. The staff is plentiful and helpful. We came to exchange some online shoes and clothing. It helps to be part of the Nike club. Exchange was performed quickly and painlessly especially when you have the receipts. Recommend. read more

Let me start off with I HATE coming into this store! I can't look at all of their stuff and leave with my full body intact. By the time I take a look at everything, it would cost me an arm and a leg. Nike always has SOOO many good products that it's very difficult for me to leave empty handed. It's my first time back since they revamped the store and it looks incredible! From the entrance way up the escalator to the main floor, you can hear the crowd cheering for you to the multiple floor of visual surprises, this store has received an amazing face lift. Nike had a special event "Boba Run" where the runners got to run to eat and drink boba! What a fun event it was! Nike and Boba Guys got together and made this collaboration happen! The two guys who started Boba Guys Bin and Andrew were there to celebrate the collaboration. Check out the new Nike San Francisco, you won't be disappointed! It's a must shop stop in Union Square! Also, check out the Nike App for future events! read more

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I would give this store no stars if that were an option. The staff is scarse and the few around are NOT helpful. We waited for support but no one came by and even asked us if we needed help, and eventually had to flag down some one for help. Then the employee brought the pair of shoes out, he almost threw the box at us and left, avoiding me when we were trying to get a different size. After waiting about another 10 minutes, we asked another employee for help. He was a little more helpful but serving too many people so inefficient and frustrating for all. My daughter really wanted Nike shoes so we had to stay and deal with the lack of service, long wait and careless staff, but if it were just me I would have left from the very beginning. It took over an hour to get 2 pairs of shoes and when we finally got the shoes, we then had wait in the long line to pay. I will be avoiding this shop in the future! read more

I have been this store many times. Every time I come to the store, it seems that there are less and less workers. Waited for a long time to get assistance. No one on the floor 4. I had to go up and down to find a staff to get a pair of shoes. This is a store to look at the product and definitely recommend using online store to purchase if you would like to buy the product. read more

For those who like Nike , like my kids this is a good store. For being during COVID , they are open well stocked and plenty of staff to support your needs Expected prices to be a little higher being SF , but about standards , except for the high sales taxes for the city If you are in the area this is worth stopping in and checking out if you like Nike read more

A big thank you to the employees that helped our family throughout the entire store this visit. All these employees went above and beyond to ensure we we're all helped in detail amounts the store. Each level we had someone greet us and assist us with sizes of all kinds! Thank you so much. Seamless help! Kind and a great! Great! Visit during covid. July 2020 Deseree Meechie Christian GIA Danny read more

Every time I come to this store, I'm more disappointed than the last with the lack of assistance and customer service. There used to be a standard to greet and ask if you could help a customer find something, now you're lucky if the floor associates will stop talking to each other long enough to help, if you can even call just looking at you and saying "no we don't have it" without checking. Went in to try on and purchase new running shoes, I knew they were onsite because they were available to order same day pick up with a 2-hour max but I hadn't purchased this type before and wanted to try them on. After looking and not seeing them on the floor, asked the associate that was in the Women's Shoes area (but not actually working just socializing), where they could be located, he simply looked at the picture and just said we don't have those and went right back to his conversation goofing around with his coworker. Ended up still having to order them for pick up from the same store I was already in, waited an hour to receive the email that they were ready and picked them up. I've had multiple experiences at this store where an associate simply tells me they just don't have something without bothering to check the system or in the back and every time the items were available in the store. Disappointing at best. 2 stars because their order for in store pick up was reliable and fast. read more

They deserve 0 stars. They should fire EVERYONE! the workers are so lazy they just hang out and sit in the staff room. When I asked for a shoe size they gave me a rude response and while they got the shoe and walked to hand it to me they just threw it on the sofa instead of giving it to me! I went to every floor to pay for my things and no one was there either! Nike workers if you don't like your job then DONT WORK THERE! read more