Shoe Palace

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

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Foot Locker

3.5(28 reviews)

0.2 mi

I don't ever write reviews but what happened today didn't sit right with me. I went in to exchange…read morea pair of shoes I received as a gift and wanted the exchange put onto a gift card. When I got to the cashier, Jaylene asked what I needed help with, and I explained the situation. She told me I could not receive a gift card and that the only option was a return, which would send the money back to the original purchaser. Another employee, who was helping a different customer, stepped in and correctly explained that I was able to receive a gift card since I had the gift receipt. Despite this, Jaylene said no and insisted it wasn't possible. She was very rude throughout the interaction and spoke as if she knew more than everyone else, even though she was incorrect about a basic store policy. She eventually did process the gift card. I want to thank the other employee who actually knew the policy and helped fix the situation. Customer service like this made a simple exchange annoying to go through.

It's a big store to not have much of anything . It's a lot of staff but not one is really helping …read more Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing

New Era LA Lakers Real Tree Snapback Pre-Curved Cap.

Jordan 4 Black Cat & Jordan 11 Gamma.

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Kobe Air Force 1's.

Brick

4.3(32 reviews)

0.6 mi

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

Lost I miss you

Good great job

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Shoe Palace

3.2(22 reviews)

0.9 mi

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

What a great deal!

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Selections..

Fashion Trend LA

3.1(62 reviews)

1.2 mi

Went looking for something cozy to wear for indoor/birthday trip. This is my first time at this…read morelocation, liked the set up.. fitting rooms were a nice size & clean. Great music selection! 2 ladies @ the store were help. Items are definitely overpriced but they cute so you gotta bite the bullet. Got 1 set, some pants, and a tank top it was over $140; ridiculous I know, but I'll definitely come back next time I want to splurge a little.

Update: Someone named Jon messaged me on Yelp about this post in a very condescending tone asking…read moreif I REALLY had a bad experience. YES and why would I lie? The real question is WHY THE CUSTOMER SERVICE IS SO BAD HERE? Ew Come here if you are looking for BAD ATTITUDE and rude customer service! I noticed the way the store associate looked at me with angry eyes when I walked in. I had made a purchase but the fitting rooms were closed so I tried them on at home and came back to get another size. I inquired about the exchange policy and she was so rude like I said something offensive. sorry for making you do your job? Take your money somewhere else. Don't come here!

Storefront

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E & E Orthocraft

4.2(11 reviews)

0.6 mi

Great service, great selection!…read more Very knowledgeable staff! The prices are even really good. I've found my new special footware store.

Do not believe all the good reviews you see on here. My wife was disrespected here for calling to…read moreinquire about some shoes for our daughter. All she wanted to know was the ETA for the shoes she wanted to order, but the lady that picked up the phone was extremely disrespectful right from the start. Then after the phone call ended the owner called back which was a guy and answered the phone by saying WHAT DO YOU WANT!!? Either these people were having going through a menopause stunt or something but they were on a good one! AnywYs don't come here find elsewhere

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WSS

2.9(32 reviews)

2.9 mi

Needed to exchange a pair of vans and LUPE helped me GREAT CUSTOMER SERVICE LUPE went over and…read moreabove to help me find another store that had my size THANK YOU LUPE for your help

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful…read moreand the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER !

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Henry's Shoe Experience

4.6(68 reviews)

1.7 mi

Goldmine. Are you…read moregoing to the club? They have shoes for you. Do you need a sensible shoe that you can wear to brunch with your boyfriend's grandmother. Yes, they have a shoe for that. Do you need a pink feathered mule because you are entering into your Peggy Bundy era? Yes, girl. Are you feeling a little Steven Tyler today? Me too. They have that too. Did I urgently text my sister because I couldn't decide between the regular and patent leather loafers? Yes I did. Did I also buy a cute kitten heeled sandal for a wedding next month. Yes. Yes I did. Literally no buyers remorse because everything is such a good deal.

I've been coming to this store since I was a teenager, and it has never disappointed. They always…read morehave an amazing selection, everything from tennis shoes, flats, sandals, heels, party shoes, and boots to cute accessories like purses and wallets. You truly never know what gem you're going to find. On my last visit, I scored a pair of Jimmy Choos that retail for $895 for under $400, and they were in perfect condition. Deals like that are exactly why I keep coming back. The staff is another reason this place stands out. Everyone who works here is super friendly, patient, and genuinely helpful. They always go out of their way to find what you're looking for and give you the best deal possible. Just really good people all around. I recommend this place to everyone, friends, family, and anyone visiting from out of town. It's an absolute must-stop if you love great shoes at even better prices.

Looking for 90s shoes for Disneyland 90s night found them wrong size devastated

Gorgeous!!

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Michael Kors Wedge Boots. Limited sizes available.

Foot Locker

3.8(18 reviews)

0.1 mi

Perfect place to get new timbs/jordans, love the smell of these shoes, especially after usage.read more

They help you with what you want right away I said these…read moresize 13 got them The employees helped to make sure me and my Girl got the shoes we needed.

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WSS

2.7(20 reviews)

3.9 mi

Worst customer service. Staff just stands around. Asked for help and the staff literally looked at…read moreus and looked away. We walked out and went straight to Shoe Palace which has amazing customer service. Spent our $200 at Shoe Palace instead. #shoepalacerocks

I usually come to this VSS very often but today the costumer service was awful. I came with my mom…read moreto exchange some shoes that they gifted her for some that she liked. Everybody was ignoring us, we were standing in the cashier and nobody helped us. Awful costumer service

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jasmine N.

16

9

7

9 years ago

I love this place!!! I came in and as soon I walked in I had Ana help me, great customer service. She didn't get mad if my daughter kept asking her for different shoes which in my experience other stores do. Most important I didn't wait for service didn't make a line and the store manager Erick came to greet us. Great place!!! Prices are great as well. read more

Tyler F.

0

1

0

5 years ago

Dominic did a great job over at the Chandler Fashion Center getting my kid into a new pair of really cool Jordans. Will be back for our next pair of shoes, for sure!! read more

Lamica M.

0

4

0

1 year ago

Shoe Palace and FedEx stole my money and I won't give it back.I will NEVER shop here again please shop Nike or other stores

Shoe Palace - shoes - Updated August 2026

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adidas

3.2

(55 reviews)

Over the last two and a half months, I have made approximately nine purchases through the Adidas…read morewebsite using both home delivery and the Click & Collect service. During that time, I successfully picked up orders from the Adidas Los Cerritos store on four separate occasions without any issues. My experience has always been simple: I enter the store, wait in line, provide my order information, and an associate retrieves my purchase from the sales floor or back stock. Unfortunately, my most recent visit was completely different. When I arrived to pick up my prepaid order, I was assisted by an associate named Angel, who has a "Trinidad" tattoo on his neck. From the beginning, his attitude was dismissive and confrontational. After I provided my order number, he told me he could not release my order, even though the exact item was visibly available on both the sales floor and in the back stock. I calmly explained that I had successfully used Click & Collect at this location several times before, but he repeatedly interrupted me and insisted he could not provide the item. My only goal was to pick up merchandise I had already purchased the night before. Angel eventually checked on the order but returned saying it was not ready for pickup. I explained that I had already paid for the item and it made no sense to purchase it again. Another associate, Michelle, then stepped in and handled the situation professionally. She took my name, phone number, and order number and said she would investigate the status of my order. Unfortunately, Angel's behavior escalated. He became verbally aggressive, using profanity and making comments such as "shut the f*** up" and "I swear I'm going to s*ck you." He then called for store security, despite the fact that I had remained calm and respectful throughout the interaction. Several customers waiting in line witnessed the incident, making the experience even more embarrassing. I informed Michelle that I wanted to file a complaint against Angel. She apologized and said she would speak with the store manager, a gentleman with blonde hair who wears glasses. I explained the situation to him, and he stated that the Adidas website was providing incorrect Click & Collect information. However, that explanation contradicted my previous successful pickups at the same location. I questioned the purpose of offering same-day Click & Collect if customers cannot receive items that are physically in stock. I had specifically purchased the merchandise to wear to the Colombia vs. Portugal match on Saturday, but I was told I would have to wait another five or six days to receive it. The manager suggested I buy the item again in-store and cancel my online order, but that was not possible because the cancellation window had already expired. Until this incident, I had always enjoyed shopping at the Adidas Los Cerritos location and had never experienced any problems. While I would consider returning in the future, Angel's behavior was unacceptable and reflected poorly on the store. I hope Adidas reviews this incident and provides additional customer service training so that other customers are treated with the professionalism and respect they deserve.

I came into adidas to look for some Sambas. It was super busy, and I couldn't tell who worked there…read moreor not. They didn't have uniforms, matching lanyards or anything that said Adidas. Some were wearing a walkie and an ear piece. I finally found a guy to get me a shoe size. Waited, waited and waited. Then I see him with his backpack and water as if he was leaving. He saw me and said, my bad what size did you want? I ended up leaving and buying my shoes else where.

SKECHERS Warehouse Outlet

4.1

(25 reviews)

I've never been in here before. The store is huge! I was looking for some comfortable steel toed…read moreshoes for work. I found a pair that I really like. They are slip on and feel cushiony and comfortable. The guy helping me was very nice and showed me right where I needed to go. He also told me that they have a BOGO 50% off deal going and if I loved the shoes and wanted another pair I could come back within a week (with my original receipt as proof) and get the other pair for half off!

I've been to this location at least twice before and this was my 3rd. Primarily I was looking for…read morefootwear for work. Even without my corporate discount, this place has the best selection and prices!! In this era and especially at an "outlet" store, customer service is pretty self help was far as looking for merchandise but the lighting was excellent, signage adequate, products well organized so basically you're on your own. Checkout was pretty basic, if you're in the Skechers database (phone # or email addy), you can earn points and if there a corporate discount you can show them the code and they're look up your company in their books (30%) is nothing to sneeze at especially with their already great prices!

Shoe Palace

3.2

(22 reviews)

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

Journeys

(11 reviews)

I went to the store today (08/16/26). The employee ,Eva, was so amazing. I went to buy some Heelys…read morefor my son and as soon as we walked in she had a big smile and welcomed us. I asked for the Heelys, she explained they don't have them in stock. She then quickly order them for us. She also gave us a detailed explanation on how to get updates on our order so we'd know if there was any delays

We just love this Journey's. The staff is so very nice. My grandson has delay issues and the kind…read morewoman that took care of us was so nice. She helped him get the right fit, helped him get his shoes on and made some great suggestions. They have a real super collection of shoes. My grandson bought two pair of Vans and was so happy. They also have socks and other stuff you will love. The store is super clean and again, the staff is great. Go there. It is not crowded.

Crocs

(52 reviews)

Came yesterday just before they closed. Right away we found what we wetter looking for As we came…read morein the store, we were helped right away. Service was great, store was nice and clean, fully stocked. Next we need to come back for the Classic Crafted Vegan Suede Clog. Thank you......byeee

Stopped by the Cerritos Crocs to shop for my son's birthday and had a disappointing experience. We…read morewere not greeted, acknowledged, or thanked at any point -- even after making a purchase. I bought my crocs anyway despite being obviously dismissed. Meanwhile, the associate Ro was actively greeting and thanking other customers coming in and leaving, customers who weren't making purchases- thanked them as they left but continued to purposely ignore us verbally- but watched us closely walk out - all the way out of the store staring at us (after being the only people who even bought anything?) I enjoy Crocs as a brand, but this level of customer service was uncomfortable and unexpected. Just hoping for basic courtesy next time.

Shiekh Shoes

3.4

(52 reviews)

I actually had a better than expected experience at this location. And they had what we were…read morelooking for despite the fact that we passed them up two days in a row while doing bck to school shopping. If you're lookin for high top Chucks and can't find them anywhere else, this is where we got ours. And they had some amazing deals! I ended up buying myself 2 pairs of shoes. And my kids bought some clothing items and shoes. They also gifted us two pairs of shocks, Shiekh socks - which are now my husband's favorites! I need to pick up more because they've got a good stretch to them and they're comfy. The girls working the day we went were really nice! If I can find my receipt I'll post the name of the young lady who helped us! Thanks for making our first time in store experience a great one

I've been to this location a few times and other locations. They have really good deals and lots of…read morestuff on sale on top of other discount discounts from 25% to 50% off on top of sale price so that's pretty cool.. we bought a few pair of shoes and a few sweaters for a really good price. The service was really good also they kept checking up on us and helped us with what we needed and told us about the extras discounts also.

Red Wing

4.0

(46 reviews)

•$$$

Great customer service! Very satisfying with my purchase . I will highly recommend this place…read more Great customer service! Very satisfying with my purchase . I will highly recommend this place

Just want to give kudos to Johnny who helped us an hour before close on Sunday, not only was he…read morepatient and very helpful he didn't make us feel like we were an inconvenience and he really did a great job at helping us find the right boot! He's very much so an excellent representation of 5 star customer service! Thank you for changing our experience with Red Wing (other locations )

Tillys

(4 reviews)

Great customer service and excellent clothing/accessories selection as well. Organized and neat, is…read moreenjoyable to shop at.

This location of Tilly's at the City Drive has a great customer service. My granddaughter was…read morelooking for a dress which they did not have in her size. They did manage to locate a dress that was at a location nearby. I thought it's too far to drive so I thought to look online. Luckily, they did it online for shipping. With the gas prices as high as they are, it is better to have it shipped than to drive to a location that takes the same amount of gas as it would cost for shipping. The dress was on sale so it makes it a good value.

Mendoza Shoes

3.3

(9 reviews)

Amazing service, these ladies know how to sell and every time I come, I get the best customer…read moreservice! Very humble ladies. I will definitely recommend them and will continue to purchase my shoes here for myself and my daughter

Went there today and one of the girls was so helpful and polite, while the other one asked for me…read moreto put the shoes back and we still were looking. She also was not helpful and clearly irritated on us making a decision, clearly trying to rush us out. Also something that was so odd was I asked for a receipt after Paying cash and she stated because I paid cash they didn't give receipts unless I payed card. She also said they take Zelle and if paid via Zelle it was no tax and no receipt. I asked her again and she said they don't give receipts when it's a cash transaction I immediately knew that was illegal and upon researching I came across The BPC § 21666 outlines the requirement for vendors to provide written receipts for purchases exceeding $15. It is law to provide receipt with purchase of 15$ or more. Be aware.

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