I bought a HOMIES shirt here which I love, and at a great price! My wife also bought some pants. The women working here are so nice and encouraging of you finding what you like and trying it on. Excellent customer service, good prices, good options! I will definitely keep coming back for more Homies clothing! read more

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I shouldn't have to say that I don't need help 7 times or I'm good 5 times for the employees to understand that I just want to shop in peace. When the employees keep talking after I said I'm good, I just walk out. They will miss a sale every time with me. Its been the last 5x. I actually prefer Shoe palace... but as of late... they annoying. read more

Love this new store design! positive experiences with selection, prices, helpful and attentive staff, particularly when seeking assistance.

Shoe Palace is terrible, sent me wrong jacket, not even same brand and wouldn't let me return it. Have sent me wrong item multiple times I am guessing because it was out of stock right after I ordered it so they sent me cheap crappy alternatives. They should just return my money but they don't; this is a business full of crooks. If I could give negative stars I would. read more

I went into the store knowing exactly what I was there for, no need to try it on or anything. It seemed as though the shift lead or manager was trying to get two employees to separate to say hi to customers and help them, except they stood around laughing and continuing on with whatever conversation they were having instead. When I'd finally grown frustrated enough of waiting for someone to help me was when the shift/manager asked if there was any size I needed, but I told her no as I was so baffled by the employee's attitudes that I chose to buy the shoes I wanted from somewhere else. read more

Kris in shoe palace went above and beyond to help me and my mother first threw the phone calk and guided us to the store and waited for us his customer service was outstanding he deserves a raise from Rolanda and Kingdavid read more

Really good customer service. Everyone was super friendly. When I had questions, Natalie and Isabella truly helped me feel at ease. They made extra effort to ensure that my shoe fit perfectly. Although there were many people in the store, I felt like I got a one on one with them. I was super satisfied with my visit. Highly recommend. read more

Walk in store last week & was pretty disgusted by lack of caution taken by staff. I know its post-COVID time but I talked to three different associates all sounded sick, sniffling, coughing and none of them were even wearing masks. I'd think after everything we went through in 2020 wit COVID management would care a little more for their employees than to have staff in store sick and contaminating product and customers. If they're sick send them home! Not to mention service was mediocre and didn't have my size in any of the training shoes I ask for read more

I came into your store in North county San Diego, Escondido Westfield location.  I purchased a shoe that was displayed for to 29.98. When I got to the register they rang up as 59.98. I informed the gentleman at the register the shoes re displayed for 29.98 and I even showed him the sticker.  He said they were on sale for 29.98 but now they're currently 59.99 so he could not give me the 29.98 price that was marked. I told him that the sticker says 29.98 and he should honor the price that is inside the shoe. He explained to me that he would not give me the price that was displayed because they are no longer on sale and he would have to give me the current price that they are being sold for even though the sticker says a different amount.  I am very disappointed with my interaction and my experience at your location. I don't feel that that was a proper outcome to the situation being that it was not my fault it was displayed for a price that it was no longer ringing up as. Be prepared to pay more than is advertised. read more

Shoe Palace - This is the price marked in the shoe; but not the price I had to pay. - Shoe Stores Near Me - Escondido, California

Great Customer Service! Very patient and friendly. Always greets you with a huge smile. They checked the back for my shoe size , and they found it . way more variety than any other shoe store. read more

Had a little trouble with my Afterpay payment at the register & the manger here was so patient and helpful ! I knew the line was just piling up behind me , but he kept his cool asked someone to help him at the cash register so the line could keep going as he took the time to make sure I got taken care of ! It's crazy busy with Christmas coming up and I appreciate the service !! read more

Decent selection of shoes but where is the customer service?? I stood around with a shoe in my hand and no one came to assist me. There were 3 employees behind the register and not one of them made an effort to make a sale. I decided to shop for new shoes online for the same amount of customer service. read more

A previous review where advertised price (sticker on product) does not ring on register, it's still happening here. Please be aware of this that sticker price is not the same as what they scan. It's very dishonest, there was a clearance item marked $5.98 on the hat but rang up at $10.98. I was watching my items as the cashier scanned them (she was looking at each item) and failed to tell me the discrepancy. When I pointed it out to her, she said it was marked wrong and couldn't give me "advertised" price. I was also purchasing a pricey pair of Jordans as an Xmas present. Ended up not getting the hat, due to the principle of them not selling it as marked. A terrible business practice. The return policy is 14 days full refund, 30 days store credit. Ended up our son doesn't like the Jordan's after all so we'll see if they honor their return policy because the cashier said 14 days store credit only (different from what the printed receipt said). Overall, I don't have confidence that this business does the right things. Will not be patronizing this business after this experience. read more

Came in today again and again Guillermo has always been so cool and welcoming to me besides that Jordan was really helpful in making sure I was satisfied with my purchase. Will def be back! read more

Excellent customer service, I really appreciate the time they took to help me out. They found exactly what I wanted and had fast check out. I will be back to buy more from this location specifically, I do not like the Carlsbad location at all. The north county mall staff treats me with respect and makes me feel like a valued customer. Thanks north county! read more

the shoe palace in escondido is the best shoe store i've gone to. the service was on point and immediately as i walked in i was greeted with smiles and great energy. Guillermo's help was nothing short of excellent. This will be the only shoe store i'll be shopping at from now on. Thank you shoe palace ! read more

The two guys that helped me here were awesome. I had been looking for new balance all day and couldn't find them anywhere. When I walked it, the first guy was great and helped me right away. He offered suggestions and even offered information on a new balance store somewhere else. They were quick and easy to work with and I ended up walking away with a new pair of shoes! read more

The service at this store is on point! Iliana was the associate that helped us. Even though it was busy, We did have other associates ask if we needed any help while we were waiting on our shoes to come out. Prior to coming here we went to the competitor store upstairs and Your service is so much better. We will definitely come back and recommend!! read more

Taylor helped my husband and I out today and I must say... she is on her game. She is the sweetest thing , super personable and she definitely took amazing care of us. She made it clear that she wants us to be happy even if we didn't leave with a shoe that day. Thank you Taylor for an amazing experience! We will be back! read more

I went in looking for shoes i could wear even with a sprained ankle. Eli approached almost immediately upon entering the store and was beyond helpful and very kind. She helped me find exactly what I needed and even some other great stuff. Ended up buying three pairs of shoes. Can't thank her enough, she and Guillermo are real assets to the store. read more

This is the location to go to if you're looking for superb customer service! Everyone here is on point, from greeting you when you walk in, to getting the sizes you need in a timely fashion as well as just being knowledgeable about the product they are selling. Shout out to Jay for making my first time visit to the store fun and easy. I will definitely be back! You're awesome thanks so much to you and your team!! read more

Taylor is absolutely amazing. We came in for the third time for a specific shoe that they were sold out of with hopes of seeing them again. She took the initiative to look up into her inventory in the back as well as searching her entire district and found a store up in San Bernardino to order us a pair. She has confidence and super cool demeanor. Would definitely come back for her service only. Her customer service skills are on point. read more

Taylor is extremely helpful! I have been in multiple times and she has not only helped me find shoes but helped me find shoes for gifts! She always makes me feel welcomed into the store and always goes above and beyond to help me find shoes even if they are out of stock at the time. Definitely has won my service! read more

I had a great experience here! Michael assisted me and was very helpful. He asked lots of questions to see exactly what I was looking for (even though I didn't even know) and from the scattered unsure answers I gave him he found a great pair for me! And they were on sale. He has a lot of knowledge about the technology behind Nike shoes and filled me in on it all without being too salesey. I could kind of tell they were all probably trying to hit some sales goal or something but the guys were all very friendly and helpful. Great energy. Once they get jack Purcells I'll probably be back! read more

The place is very professional. As i walk I. everyone greater me. The sales team look like the actually love to work their. As I looked around Sergio a sales rep. helps fit me with the correct size and advises me with the stlye that I am looking for. I really like their choice in style of shoes they sell. I will be back more for the type of customer sevice the give. read more

Big shout out to Diana on Christmas Eve, her customer service skills were on point and she kept a smile on her face the entire time. The whole team that night was hustling but Diana stood out from the rest. I SALUTE!! read more

Walked into this store just to try on some shoes for size and i was looking for someone to help me so I could get a size and Anissa automatically saw me and came over to help me. She had a great attitude and was willing to get any size I wanted, and sizes she thought would fit also. Super friendly and made my experience great. read more

Do not I repeat do not order anything from their online store. I placed an order for four pairs of shoes for my daughter on August 1st. The only reason why I place the order online is because her size wasn't available in store. After placing my order I received an email stating that the order was processed and I would receive another email with tracking information. I received a second email three days later stating that my order was placed on hold due to credit card verification. The email stated for me to call the company to assure them that I had placed the order. I'm not sure what the verification was for being that the money had already been taken out of my checking account. I tried calling this door for two weeks straight with no answer I even emailed them with no reply. I received a total of 6 emails telling me to call them regarding my order yet the number they give you is just an automated number and no one ever answers. I even called the store where I was told to place the order and they couldn't even help me they stated that they didn't even have a customer service number which is odd. I had to call my bank to dispute the whole transaction and now I'm left with trying to find my child school shoes elsewhere. If you are thinking about placing an order with this company beware they will not respond to emails and they do not answer your phone calls this was my first and last time ever shopping with this company. read more

A special shout out to Danielle! Her customer service is out of this world! Her smile never left her face, even after the 25th pair of shoes she brought out for us. The utmost patience and kindness. Thank you so much, Danielle, and the rest of the staff at Shoe Palace! read more

Sergio is always great! My last experience at this location was with Susana and she was absolutely awesome, she was so patience, great to talk to, really personable, honest, friendly just overall great customer service from her. She made sure I really liked the shoe before buying them, because she is a shoe junkie like myself. Another thing I liked was when I was buying the shoes from Sergio I noticed she clocked out, This is great because it means she spent time that she was either supposed to be off or at lunch helping me and I felt no rush or pressure to make a decision. Susana is also very gorgeous which is also pretty cool. read more

this is my first yelp review but I think that taylor deserves it! she was super helpful and I wanted to say thank you!!

Real helpful people in there. Chris was great made me feel very welcomed and was easy to talk to. Great selection of shoes as well. More then any store. read more

Had the absolute BEST service at this shoe palace. Mike, Dee, Senaida were really helpful, easy to work with, and we're going through hoops to get me the shoes I wanted. Would recommend anyone in the area to stop by and ask for those three! read more

Thank you John so much for your help. You are a very helpful, kind, and a patient person. You deserve a raise after I tortured you today with trying on every pair of Jordans in the store. I just wish you had more in my size. I am thankful that you found a pair I liked. I am looking forward to coming back and seeing you again. Thanks again John! read more

Mike, D, Senaida are the bomb! They helped me find the shoes I wanted and they have EXCELLENT customer service!!

Walked in here on Friday and I absolutely loved the service. The rep was great. She was very helpful. She knew what she was talking about. Didn't end up making a purchase, but I definitely will come back soon. read more

Great selection of shoes, but horrible staff and customer service. Everyone seems inconvenienced to be there and just waiting for their shift to be over. Went there twice in a few weeks because decided to return a shoe I never wore... but I missed the two week refund deadline so I had to exchange the shoe instead (return policy should be 30 days). The original purchase and the day of the exchange I pretty much got the same lame customer service. The most annoying part is asking an employee for the shoe I need, then they go tell another employee to go get it... it's bizarre, like they are just happy to pass the buck to someone else to go find the very product they are selling. And regardless of which employee is handed the task to get the shoe for the customer, it takes forever for them to reappear with the shoe. Lucky for them they have a great shoe selection to override the employee situation. read more

Let me start off by saying, I created a Yelp account just to rave about an employee. So last week my family and I decided to spend the day shopping. My husband has been looking for new running shoes for a long time now, trying to venture out of his Nike free runs. We had the privilege of Michael helping us out. He was nice, friendly, and approachable. He was patient while my husband tried on multiple different running shoes. He also had great recommendations and advice, to help narrow down and purchase what was best for him. We loved the store so much, we decided to get my 1 year old daughter's converse there. Which we could've purchased anywhere, but I wanted to help Michael out with a little extra commission. While checking out we didn't get the usual, "Who helped you today?" When I asked if they received commission, he explained with a huge smile how they didn't, he just loved his job and loved helping people. Hands down the best experience I've had at a shoe store. Excellent customer service. read more