I had no idea this place existed, but it's truly a great one-stop shop if you're looking for quality shoes and sandals that actually support your feet. Lorenzo was so patient, friendly, and knowledgeable throughout my entire shopping experience. I had several questions and concerns, and he took the time to bring out a few different options to address each one rather than simply trying to sell me something. One thing I really appreciated was how observant he was. While I was trying on a pair of shoes, he noticed that my foot was tilting inward. Before he even mentioned it, I actually asked if something was different because I had started feeling a sensation in my knee. It really impressed me that he picked up on something I hadn't even noticed myself. I also found a super cute retro shoe in a size that wasn't available in the store. Lorenzo was able to track it down and have it shipped to me for free, which was such a nice touch. The store itself is super organized, and they have cute bamboo socks, too. They have a 30-day return policy, which is great so you can try things on at home to make sure they're truly comfortable and right for you. Personalized service can feel almost nonexistent these days, so it was genuinely wonderful to have someone take the time to guide me through the experience. I highly recommend stopping by if you're looking for shoes/sandals that are both cute and supportive! read more

Contrary to their info on the internet, they do not carry narrow shoes. I schlepped from La Jolla only to be disappointed. Our salesman was knowledgeable and did his best to add heel pads and insoles for a narrow fit. read more

Hello, I do hope you reach out to acknowledge Kristy from your Rancho Bernardo store. We have been customers of footwear etc for over 25 years. We first shopped at your northern Cal stores and now in your southern cal stores. In our opinion, Kristy from your Rancho Bernardo store, is far beyond any customer service we've ever had in any of your stores. She was accommodating, patient, hard working and really listened to us concerning our shoe needs. We spent over an hour with her and it was well worth it. Better than seeing a podiatrist! Thank you for helping us with our aging bodies. We really appreciate excellent customer service! read more

The staff was very knowledgeable as we were sent there from our podiatrist. I will return to the store in the future for orthotics etc.

Samuel is tuned in to the customer's needs. Very attentive and cheerful and knowledgeable. Coming to this store is an experience. I would hands down recommend coming here and interacting with Samuel! read more

Good service and a very good selection of shoes had a real good time. Going to get my shoes and socks.

This is a great store with wonderful service and really nice quality shoes. They really treat you top notch and help find the right shoes and go above and beyond helping you try them on. read more

Daniela was very friendly and helpful! She took her time to help me choose the perfect insoles for my high arch. I also love that you can try them out for 30 days & return if needed. Overall very pleased with my experience! read more

I was so so pleased with my entire experience! Danielle and John, I think where their names, were so attentive and kind and helped me find insoles for my plantar fasciitis--down to putting on the shoes for me and explaining everything very clearly and straightforwardly. They even took the time to help me try on several pairs of insoles with my exact shoe size, brand, and type so I could understand exactly how it'd feel. I did have a hard time adjusting to the insoles but after having come back to discuss maybe trying a different size, they reassured me that it just took some getting used to and that if I was still unhappy within my first 30 days, to return them despite having used/opened them. I didn't feel like they were trying to sell me on it because they were straightforward with the pricing (i.e. "This one is a little more expensive as a head's up"). Would definitely recommend! read more

Had to update my review. Can't say enough good things about this shoe store. High quality shoes that not only look good but are designed for giving you great foot support. I've also ordered online & their process is easy & customer service great. Went yesterday looking for walking shoes with great cushioning & arch support - Hoka Bondi was the right one. Shout out to Karissa who told me the pros & cons when selecting the correct shoe, fit & size. Knowledgeable & friendly. Store has a great vibe. PRO TIP: Sign up for their Rewards Program. read more

Footwear etc. - Hoka Bondi for me & my Sweetie spotted something she wanted as well. - Shoe Stores Near Me - San Diego, California

This store is great and has a lot of options. But don't ever try to return anything. It'll be 2 weeks tomorrow and still not in my account.

I was referred here by my podiatrist. Small store with a regular flow of customers. Quick service got me comfortable running shoes for walking with my hammer toe. read more

We were disappointed when Footware etc. closed in University City, but very happy to find this store recently. The associates are knowledgeable and very helpful. Parking is shared with an auto repair shop. read more

Every time I come here the ladies are so helpful. They take their time and they want to understand the total reasons why I need orthotic shoes. I think I've gotten four different pairs of shoes here in the last 5 years. I love how they fit and how they look. Now I'm even bringing my son. Great customer service. read more

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I want to say thank you Jackson for assisting me and help me find the right shoes for me. You ate very nice. Excellent customer service 10/10 Olga read more

I love this store. I came here with a recommendation from my podiatrist. I love my new Hoka's! These shoes have changed my life. I don't have suffer anymore with the toe pain that I used to tolerate every day. The staff was so helpful in assisting me in getting the right fit for my condition and find a style I loved. I left with 3 pairs of sneakers and literally wish I had come to this store sooner. Foot health is no joke. read more

Thrilled with my new find at Footwear etc. This time it was a closed toe black shoe for ushering at the symphony. Fitflop now has closed toe shoes that are soooo comfortable. I was able to stand for hours at the venue & my feet never hurt. I pop in every once in awhile to check out new & these were a great find!!! read more

Footwear etc. - Fitflop closed toe shoes - Shoe Stores Near Me - San Diego, California

Bad customer service on line, they refuse to keep customers best interest in their purchase. I bought Hike Footwear buy one get one and was charged for 4 pair. I reached out to them and they are trying to get me to buy more. read more

Usually great service. But the last time I entered the store a woman customer was shopping with a very large dog in tow (in a small store). I don't shop with dogs so I turned around and walked out. Disgusting. read more

Deeann went the extra mile for me yet again! I wanted a second pair of the shoes I bought last week, except now in a different color. She looked up in the database what colors were still in stock this busy Memorial Day weekend. Then, when I chose which of those colors I wanted to go with, she made sure it was truly physically in the store. She understands it's possible for a database to not necessarily be precisely in sync with the physical stock. This woman lives in the real world....yay! Then, she volunteered the option for Footwearetc to ship to me straight from the central location instead of them shipping to the store for my pickup. I'm all for easy peasy. Then, putting the icing on the cake, she made sure to give me the current 15% Memorial Day discount. Thanks again, Deeann and Footwearetc. read more

Footwear etc. - My new New Balances ... FreshForm 880Z11s. - Shoe Stores Near Me - San Diego, California

Great staff , Clean, organized with lots of options. Insoles, athletic shoes, sandals, slippers & seasonal selections. read more

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Today I was invisible. I was greeted but never helped. Two employees, one busy and one standing at the register. I walked the floor and looked at several pairs I liked but the 2 ladies that came in after me were helped I was not. Very disappointed with the lack of service today. I left without the 2 pairs I was going to purchase. One for my husband and one for me. What a shame! read more

I came in looking for a pair of comfortable sandals to wear for a trip to Europe. The staff members were all extremely attentive and helpful. They suggested some awesome sandals and I walked out with a pair I know I'll have for many years to come. Thank you!! read more

I have never had an experience quite like the one I had at Footwear, etc. when I brought my daughter there to buy her shoes for basketball. We walked in the door, explained what we were looking for, and the associate was literally the most knowledgeable sales associate I have ever seen in a shoe store. He knew exactly what they did, and didn't, have in shoes that would work for basketball. He didn't care about us spending money; he cared that she got the best shoe for her needs. He knew what products would be best, and we were so surprised at the way he articulated this to us, finding us the best shoe in the right size with a professional, easy-going attitude and kind nature. I will definitely be going back and have found our one-stop shop for shoes from here on out! My daughter LOVES her new shoes! She says they are perfect and they literally make her play better and run faster on the court. Great experience! I highly recommend! read more

So I came back when I got my rebate reward and the 15% off sandal sale notice Sweet. This time, I got helped by Vanessa, who was also very attentive and as helpful as Jina, who was helping another customer. I was glad to see the store was pretty busy. I exchanged the pair that was a wee too tight in the shoe box- drat my wide flintstone feet. I brought my receipt which showed the pair was purchased about 40 days prior. Happy to report there was no issue on the exchange. I had my eye on another pair of Aetrex Essence Kaylas in black. Been wearing them pretty much non-stop since and I've gotten a lot of compliments on them! About a week later, I came back with my Birthday reward - double whoo hoo! - to try on the Aetrex Essence Kate (dressier black sandals to replace my dressy black heels that I gave away) and drum role... I saw last season/discontinued colors Orthoheel flip flops on sale for $39.99 (regular price is $59.99) and with my 15% sandal coupon, well, of course, I had to get a back up pair; these are my favorite house slippers now. Integrated arch support = happy tootsies! And -ahem - I've accidentally worn them out which is a no-no in my book. I am stickler for dedicated indoor shoes at home. Then I thought: oooh: Christmas gifts for mom and lil sis. Yep. I'm a planner. Jina was helping me again and when she learned they were gifts, she offered me orthoheel boxes to put them in with a gift receipt. How cool is that? I may be a little addicted. But remember, I gave away all my other shoes that can't support othro inserts...so I'm doing alright. Clearly I know I'm justifying...but still. TIP: enroll in their free rebate program... So far, I've gotten a total of $20 in rebate rewards. I'm gonna maximize that program - I recall if you upload photos/videos of you wearing the shoes, they give you more points. read more

Footwear etc. - Reward program details! I'm all about working the deals. - Shoe Stores Near Me - San Diego, California

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They were super helpful. the Podiatrist referred me and gave me a 10% off coupon which for the shoes he wanted me to get you cannot get a discount anywhere else. They measured my foot, they had the shoes in a different color then I wanted so they had the shoes mailed from another location. The service was great. read more

I was helped by Deanne, who was very thorough, knowledgeable, and patient. She took the time to get the right inserts for my shoes, and seemed to genuinely care about her job. I was very impressed with a level of customer service you don't find often these days. read more

The most unassuming place. They had a sign for specialized running shoes that is in limited shoes stores so I checked this place out. Wedged between a car rental, and an auto body shop, you would never think a tiny shoe store would be your gem. In 3 minutes the lady there figured out my feet. She did it faster and better than a specialty running store, who put me on a treadmill. That store was wrong. The people there know feet. Give them business. They earned it. read more

I bought some work shoes from here today because my feet was hurting really bad I walked in a sales girl by the name of Deanna helped me right away her experience is like no other it took me a whole 15 mins from start to finish to get me in the right shoe that felt amazing I thought about the price but we I realized how important that I have to use for work they are so worth it so don't hesitate go as soon as possible to get your new dream Tenny shoes they are worth every penny.And only go when Dianna is their. If you can grab a pair of the cute socks I am going back tomorrow to get a pair. Sincerely: Darla read more

Karissa is always super helpful and makes great suggestions! She is a trouble shooter and very knowledgeable about shoes. So grateful for the help!! read more

They have the sandles i love. Fitflops which department stores used to sell and i havent seen anywhere else. Most of the sandles range from $50+ depending on the brand. They also sell uggs here! Dad needed some insoles for his shoes recommended by the Dr. They also sell a plethera of socks for hiking, everyday use or specific sports. I bought some socks for hiking which were thin but have some extra cushion as well. read more

On Jan. 4th my mom & I walked in to look for some comfortable shoes. Both of us were referred to us by a Podiatrist. My experience was pleasant and very informative. The selection was great they even have mens and summer wear. Vanessa was very patient with me and the many shoes & boots I wanted to try. I ended up with Bussola (tall) & Pikolino (short). Able to use a few discounts. PROS - excellent customer service - very attentive - great discounts & rewards program CONS - share a parking lot with Firestone read more

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I was looking for a particular pair of Dansko boots and found this store had locations in SD (Hillcrest was the closest one). The boots weren't at that location and I was hoping to try them in person, but I was referred to the RB location to check availability. Nancy (?) picked up when I called, and she was incredibly helpful in locating the pair of boots I was after from another store in CA and getting them shipped to me! The bonus was there was a sale on boots so I ended up snagging the boots at a great price! Thank you! read more

Deanne was wonderful! She took time to listen to what I was looking for and gave me several options. She even took the time to put on every shoe which I haven't had that kind of service in a long time! She made great recommendations and found great shoes. read more

I went to this store on the advice of my podiatrist. Branden couldn't have been more helpful, even though they didn't have everything I wanted. (My demands in a work-out shoe are very difficult.) However, he found some sandals that seem to work, and spent literally hours trying to find my workout shoes, even from other venders. I will have no hesitation in returning and recommending this store. read more

So thrilled to have found this awesome shoe source so close to us. Very plentiful selection of the newest designs and adorable store. We were helped by Karissa, who was exceptionally kind, knowledgeable and patient with me and my mom. She clearly had a thorough knowledge of the shoe industry, and was able to show my mom the styles best suited for her activities and for her foot issues. We truly could not have asked for a better sales associate!! Thank you so much Karissa!!! read more

I was referred to Footwear Etc by my podiatrist, Dr. Joan Meyer (see my 5-star review of her) and I am so delighted to finally have supportive, stylist shoes, and did I mention that I got my FIRST PAIR OF BOOTS!! I am flat-footed, have bunions, bouts of platar faciitis, and severe ankle pain, so fitting me should have been a challenge. It's not like I haven't tried just about everything out there in stores (even the name brand heat sensor, insert-fitting scanner and online and I wasn't successful so had a bit of doubt that I would have success here. Selena M. fit me perfectly, explained the pros and cons of each shoe and listened to me as to the styles I like. Oh, and Selena also suggested those boots (yippee!!) Footwear Etc. has a new fan! read more

I love this store. Not only are sales people wonderful (Javier and DeeAnne especially) but I am always amazed at how I find exactly what I need. I usually buy three pair of shoes at the start of a season. There is also an amazing selection of adorable, colorful sox and Hobo bags and wallets that are great for gift giving. Always an awesome shopping experience! read more

My go to place for insoles. As an avid runner, I tend to get a minor foot injury (mainly due to worn out insoles and shoes). I could go to places like Road Runner Sports and spend a couple of benjamins, but my injuries haven't been bad where I need to do that. Footwear Etc. is the only place that carries the insoles I use. So, if I don't have time to order from an online store, I cruise on here and my feet are happy again! The store carries a variety of orthotic shoes for both men and women. They are pretty pricey because they are high quality shoes - so it helps to keep an eye out for their sales. I believe they have a rewards program as well as a mailing list. The shoe folks are very helpful and patient... and there are a couple who truly know about orthotics. read more

Marty was terrific help. Took off a couple of points because I went out of my way to take my girlfriend here just to purchase some of the [fantastic] Orthaheel sandals, and it took so long just to get help and ring up our order that we decided to leave. Poor customer service experience. read more