Accessibility: accessible/handicap parking right in front of the store which is nice! The ramp is also here. The doors are pull ones and it is nice and air conditioned inside on hot days. There is a larger, accessible changing room available as well as a bunch of other smaller changing rooms in the very back of the store. Experience: there was a staff member by the door who greeted me and was friendly. Clothes here are stylish and a little less expensive than the Vans store, but similar prices...still up there a little too high. Selection: they have clothes, hats, jewelry, sunglasses, backpacks, everything you need to look cool. read more

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I just wanted to exchange a pair of shoes with the receipt but the wrong box. The girl was really nice about it but when the manager came up her attitude and customer service sucked ass. I will stop going to Tilly's for now on. read more

Tilly's is middle ground between expensive tween/teen stores and places like Sears and Target. You do get the brand names you want but you won't get the best styles. While Macy's and other more expensive stores get the best stuff, Tilly's gets the leftovers that the big guys' purchasers pass on. Still, to kids, a brand name is still a brand name so it's all good. You save a few bucks and get a thumbs up. Tip - Looking to express your personality at school? They have a massive backpack wall with so many different styles that you'll likely find something nobody else has. - They sell Vans here, but there's an offical Vans store nextdoor. read more

Tillys - Lots of backpacks - Men's Clothing Near Me - Escondido, California

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Management is amazing, corporate is even better. AMAZING Deals and they treat their associates even better. Best selection of merchandise. You Rock Tillys. Keep showing examples of am amazing company. read more

What's the deal with all these preposterous ass one star reviews? Out of all the Tilly's I've been to in SD/IE/OC/LA this is the one where I've had the most positive experiences with the service. Polite and helpful employees all over the floor. No gripes. read more

I went in today with my sister and I was serviced by a sales associate Celia (from Massachusetts with Jordan 4s). She gave the most stellar service and she made sure we were taken care of when we were trying stuff on. She asked us right away if we needed anything and got us a fitting room and made sure we were doing okay. She even got different sizes for us if some of the clothes didn't fit, and in case they didn't have the size we needed in the store, she brought us the size that would fit us in a different style so we could order it. We ended up ordering different sizes of Levis and denim shorts based on the sizes she brought us and the styles she recommended. The clothes we brought home fit like a glove and we loved them! She gave excellent suggestions and provided great service overall. Honestly, I was impressed with the department store service provided in a retail store like Tillys, she was really on top of it and friendly. I would recommend HER service 100%. read more

I was trying on 5 pairs of jeans in the changing room and the guy helping me out said to his coworker "This guy is really trying on 5 pairs of jeans". He didn't think I could hear. I forget his name but don't go here if you want friendly help and want to be comfortable when trying on clothes. Overall, all the workers were very unprofessional and immature. read more

Please update your store hours, from Yelp to google says 09:00AM. Other than that, the store and product are amazing

Last time I was in here everyone was super helpful and really helped my son out. I think that everyone in there was giving little extra to their job. I will definitely be going back to this Tilly's read more

Went in today trying to buy some shoes was standing there waiting to get helped. no one came. there were three to four employees huddled around talking and talking. They didn't even greet us. Was there for around ten to fifteen minutes waiting and nothing. Will not be shopping there bad customers service. mal servicio. read more

Sounds like a lot of the negative reviews on here are from the same girl ! The manager Yesenia was extremely rude. You should not be working in a retail store if you act that way. I walked up to the counter she said what's up?! I gave her my return and she stepped back like she is scared of me. Then my daughter was looking at buttons on the counter and she told her to step behind the plexus glass. Why are the buttons on the counter if you can't look at them? read more

I'm in San Francisco now and the Tillys in the Bay Area are bathroom small and pretty much non-existent. I was down in Esco for Thanksgiving and The Boyfriend needed a hoody. Upon arrival, his eyes almost pop out of his head and he stands in awe in the middle of the store. It later turns to horror. "You guys wear this....stuff???" Yes, in SoCal it is socially acceptable to under dress. We like it. We also don't care for getting "Hyphy" or saying "Hella." This store is HUGE compared to the one we venture to (at least 5 times in size) so The Boyfriend takes some time to go through some of the inventory, all the while muttering "Why do you people need so many skate stuff-things..." The associates were nice and it wasn't too crowded. The Boyfriend still hasn't recovered. read more

Tillys - Men's Clothing Near Me - Escondido, California

I was in this store mid July 2021, trying to do a exchange but they didn't have my size so a return was done. The manager offered no support to her associate the entire time, my return took way too long, the register didn't have large bills and the young girl at the register asked her repeatedly if she could get help. She also asked another employee standing next to the manager if someone could get on a register and her response was " I'm not on the clock". The manager did nothing to relieve the line behind me since the gal helping me was the only one ringing customers up. read more

Stopped in to pick up white vans and the guy helped me immediately as we walked in and the process was quick an easy. Even offered a military discount. Also bought some sandals I liked. Nice clean location. People should Yelp the positive not just the negatives read more

I take my son to Tillys to shop all the time. However, this time made me realize I will not be shopping here anymore. First, I was buying shirts 2 for $30 and had the 20% off coupon. I asked if that coupon could be used and rather than say no sorry she gave some whole long story as to why not which still made no sense so I said "so that's a no?". What really pissed me off is I went to pay and tapped my card. Started talking to my son and forgot to put in my pin so when I looked at key pad it said "declined". I said can you ring it up and again and she said only if you have another card you can't use the same one again. I said what do you mean I can't. She said it's store policy. WTH! How many times has people put In the wrong pin by accident and redo it with no problem. Unbelievable.... first time this has happened to me where I could NOT use the same debit card. I won't be back to Tilly's. Total disappointment!! read more

Was helped by Cass today she is super friendly and nice.She is very friendly and made me feel happy to shop at Tilly's.

I've been going to this Store since I was small and today was the worst experience I've had there for the first time. The cashier did not want to refund my money back to my debit card or in cash even though my return was within the 30 days and the tags were still attached and the item was in perfect condition the same way I purchased it. She told me due to covid and the coin shortage she would have to give me store credit which is not fair if everything was perfect and within the 30 days. So I told her how would customers know that when they shop with their debit card they will be receiving a store credit. I felt like she didn't l want to help me because I even told her there is a coin shortage not a cash shortage! She said if this will be an issue I will give you the cash. When she could've just done that in the first place. Because of this situation I will not be coming back to any Tilly's store at all since they are giving out store credits if you paid with cash or debt. Not right! This was Wednesday September 9th at 1 pm. read more

Tillys - Tillys Escondido - Men's Clothing Near Me - Escondido, California

Cute selection of beachy/ SoCal attire, and associated brands (Roxy, Billabong, Volcom...etc). Large selection for men, women and kids. They never seem to have enough registers open, so there's either a line or you're waiting for someone to come to the register. read more

They were so helpful and so nice, even during the holiday shopping rush. I was so Impressed with the customer service, they went above and beyond! Their team is doing it right! I don't even shop at Tillys that regularly, but because of my experience I'll probably go back. read more

I'm really surprised how snarky the girl that handled my transaction was. I had a few items I was buying. Of the items, one was a shirt I grabbed from the clearance rack. The sign on the clearance rack said 25% off of the lowest marked price. Well this shirt had a tag that that listed the price at $20, which with 25% off would've brought the shirt back down to $15. Pretty good deal. Anyhow, as I go to checkout, the girl at the register was incredibly rude for no particular reason. She starts with "uh, this shirt is actually $51, not $20. And it's not 25% off." So my wife looks at me and just smiles, as we were both dumbfounded as to why this girl has such a bad attitude. The price of the shirt being wrong wasn't that big of a deal, but the girls attitude made me just want to walk away and leave the other items at the counter. I've never had a problem with anyone at any retail store ever. Maybe this girl was just having a bad day. But based on other reviews for this store in particular, maybe that's just the norm! read more

The two guys that worked there were really helpful. But the old Hispanic women who I believe is a supervisor is extremely rude. To begin with she seems a bit old to be working there and on top of that she has no customer service skills. I was spending 150$ and left everything at the register because she's so condescending and doesn't know how to treat customers. It was extremely disappointing because I did want to purchase but I won't be giving this establishment my money. read more

I don't usually post negative reviews, but I thought this warranted one. I called Tilly's at around 7 pm asking if they had a lifeguard style hat. They said that they had 1 left and they would put it on hold for me to pick up the next day. (This was going to be a gift for someone and I needed it that next day) I went to the store around 4 pm the next day asking for the hat and the girl said there was not one on hold that she could find. She asked the other person working if they had any left and he said 'no, we sold our last one today.' What?! They sold the hat that was on HOLD. To me, that is unacceptable! I was counting on buying that hat as a gift and they sold it before I could buy it. Luckily, I was able to go to Sun Diego and find one last minute. I will not be going back to Tilly's. read more

Don't shop at Tilly's, return policy is out of dated and in the day in age where everything can be traced when buying with a credit card, there is no reason to have a receipt and be able to get cash or credit back on my card. Their return policy is store credit only ! Ridiculous!!! read more

Words can't express the lack of customer service and smarmy, self absorbed kids manning this store. Returns policies are antiquated and restrictive. Now stuck with a crappy $70 store credit that is will never use. Argh!!!! read more

Took my daughter there to get a Jansport Backpack for her trip. We were told that they had the best, year-round, selection of backpacks. They do. Selection was great. They place was really crowded. In a shopping center that Meryvn's and Starbucks have closed, this place does not seem to have a recession going on. Good for them. read more

Went into the store to buy a pair of sneakers, found the pair I wanted at a great price, the store clerk was so sweet and informative. Loved how I didn't wait long in line! Definitely going back for more sneakers read more

I ordered a gift card to be delivered by email for a birthday gift. It didn't arrive in my inbox until two days later, we'll after the birthday had passed How can it take two days to receive an e-gift card? It should be instantaneous. 15 minutes at the most. read more

The styles and clothes at Tilly's are nice. The men's dept. has a good selection. Their customer service comes off to strong and can make someone feel uncomfortable. I spend a lot of mo he here and shouldn't feel like I'm doing something wrong. read more

I shop at Tilly's for just about everything. They never fail to please in quality, customer service, and clothing sizes. Always recommend this store to people. read more

I will never be purchasing from Tillys again due to their horrible return policy. You can't get your money back on sale priced items, only stuff you pay regular ticket price on. Horrible customer service. read more

Everyone was really nice!! I bought the wrong pair of vans and they let me return them no problem!!! I am so happy with my experience and am definitely coming back!!! read more

So after reading the bad reviews tonight and visiting the store myself I'm truly confused. I guess some people are upset at the world. My honest opinion is I love the people that work at a store. I have anxiety and really dont like rude people who does? So after reading all of the negative reviews I was hesitant to go back there. When I walked in I was almost immediately greeted by a friendly lady which I believe is the manager (I know I will destroy her name if I try to spell it starts with a K ) and she helped me with what I was looking for. We even had a short friendly conversation and offered to start a dressing room for me. The girl by the dressing room put more clothes in there for me and help me get another size in a shirt I ended up buying. Had she had not been there to help I wouldn't have gotten another size and bought it. So thanks to her. Sorry I'm so bad at names and forgot hers too. I went to buy the clothes and over heard the manger on the phone being helpful to someone asking about an item. Then she again asked me if I found some stuff I liked which I did. Emily checked me out and was also very sweet and professional and check me out and signed me up for the rewards program in a timely manner. Honestly one of the most easiest shopping experience ever. Will definitely return because Tilly's has cute clothes and you can't beat good customer service. read more

This store is the best. I usually get something there once a week because the selection is awesome. ALL of the employees that I have dealt with are super helpful & nice. read more

So not the best place to shop but I enjoy the clothes. Staff was friendly and helpful

I have shopped at this location 4 times and each time it gets worse. They never have enough staff manning the tills and the can queus can go right to the back of the shop whilst 2 people try to deal. This morning I went it to return 2 shirts and buy several items - a back-pack ($50.00) plus various jeans, tshirts and sweaters for my 3 boys and some board shorts. At least $300.00 worth. There were 2 people manning the tills and the one (after telling me she will be with me shortly) suddenly darts off into the depths of the store, never to be seen again until i walk out, after dumping my goods in disgust. I see her standing chatting to 2 guys in the other end of the shop, playing and laughing with them. Really, really? She is the so-called Manageress - scary. I will never shop here again and having 3 growing boys i shop for their clothes and supplies a lot! read more

Called yesterday like 30 minutes before close to have them put a wAtch on hold. Told them it might be a few days before I pick it up, and the girl who helped me said to just keep calling back to make sure they put it on hold since they can only put things on hold for 24 hours. Called today 2 hours before I called yesterday, and when I told the girl on the phone I had put something on hold she asked my name and put me on hold 5-10 minutes later someone else picked up as if I was calling in for the first time. So Either the girl who had originally answered forgot about me or the girl who picked up the second time didn't realize I was on hold. She then asked me what the item number for what I was looking for was so that she could make sure they had some in store. I asked her if it wouldn't be in there holds? She said they only did them for 24 hours and I told her I called before it was 24 hours she then said she was going to look for my item, didn't take my name or anything. Left me on hold for 15-20 minutes and I just hung up. NEVER GOING TO THIS TILLY's AGAIN! I would rather drive all the way to Oceanside or Carlsbad! read more

I stopped going here because the customer service is so ridiculously lacking. As soon as I walk in I do not feel welcomed. The only reason I'd give it any stars is because the clothes are pretty decent. Apparently young people working here can't handle being nice and sincere. read more

My experience you make the customer welcome instead tillys staff manger did the most raciest thing and gave me the worse shopping experiance. I walked into the store just have the staff follow me around the entire time. Not helping just watching me. I picked out a pair of shoe and as I'm shopping the worker was sent over by the manger to take my shoes to the register. I bought the shoes a pair of sun glasses from them and left. Overall this has been the first time I felt like a thief without stealing anything. #worstcustomerservice read more

Huge store! Lots of selections and dressing rooms. Found exactly what we needed with some direction from employees. They also have young kids and shoes. Hope this store goes to the mall...would make shopping much easier. read more

The store is fairly small compared to most, and there doesn't seem to be a variety of sizes to most of their clothing. When I had walked in the employees do follow you at times as if you are stealing something. I don't think I'll be back here anytime soon. read more