I'd like to thank Angelica for assisting me with my purchases today…read more She was patient, attentive, knowledgeable, and welcoming. She answered all my questions and concerns about plantar fasciitis and I felt comfortable with my purchases today. She brought out a couple of brands and sizes for me to try on and surprisingly I left with Hokas instead of New Balances and Birkenstocks, what I originally came in for. Thanks for everything, Angelica!

OMG I love this store so much!! I had plantar fasciitis last year and all of my running friends…read moretold me that I need to get the right shoes and to go to Lucky Feet ! I honestly never felt like spending money on running shoes but they were like you need to do this and get the RIGHT SHOES since you could barely walk! Right when I walked in there, they helped me immediately with so much kindness!! They have this easy technology where you step on this pad and it tells you what type of foot you have and once I did that they brought out the types of shoes that would fit me the best! The first shoes I tried on were the best shoes ever they were a pair of HOKAs and it felt like I was walking on a cloud!! Mind you I could barely walk at this time because of my plantar fasciitis and it felt like a miracle! They also gave me insoles that made it so much better which I didn't even know it could get better!! I bought them and six months later I came back to get another pair!! I just bought a third pair today and was not even expecting to do that. I just went in to buy new insoles but because they were so kind and personable I was like what the heck I don't mind getting another pair because they're so amazing here!!! So thank Aly, Angelica, Stephanie!! You all the best!!! Thanks to y'all I can walk.. and RUN AGAIN!! Yayaya!!!

The lady at the register was very rude and would not help me at all. Then she dismissed me passive…read moreaggressively and I can't stand that

Oriana did really good job definitely took care of me . Need anything come here for it.read more

They act like they chill but they really not they prices are crazy and if ima compare (cool kicks)…read morewaaay better SHOP AT "COOL KICKS" only. They staff be lowkey under breathing while in front of customers.

First of all I want to let everyone know that this review is from someone who only shops here on…read moreoccasion and doesn't do consignment. I have tried to sell a few bricks here but they were really honest with me and told me to try my luck on offer up because I was not gonna get a good offer lol. I'm just glad to have a local sneaker shop in Long Beach. This is one of few places I can see hype sneakers in person and try them on before buying. Anyways here's a few tips. 1-take cash. Trust me it's better for you and the business. 2-parking consists of a few feet of green 30 minute curb space directly in front of the shop but you can also park in the Bank of America lot right next to the shop if your not gonna be long. 3-if they lowball you, they got bills to pay. They need to make money. Understand that. Resell ain't retail. Business is business. 4- if you are gonna try the shoes on don't crease them until you purchase

I went in on Monday 4/21 to exchange a pair of shoes and make a new purchase 2 graphic tshirts. I…read morecame back to exchange the shoes for a smaller size and return the tshirts they didn't fit my son on 4/22. I found the shoes and the cashier asked if I wanted to choose different shirts- I let her know the store didn't have anything I preferred because most other options had provocative graphics for my 13 year old. I was told I had to get a store credit because the exchange from the previous day and purchase were on the same receipt. I asked to speak to a manager and the young female cashier said she was the manager conveniently. I mentioned that she processed the transaction the day before and never mentioned that a refund was not an option if I completed the exchange on the same transaction. I had my son come and pick out something because I didn't want a store credit since I won't be coming to this store anymore. I let her know that as a "manager" and being in customer service she should have let me know that if I wanted to be able to return the new items I needed to process two separate transactions. She said looking down the entire time I will take that into consideration. I didn't want to argue because she was clearly young and lacks experience dealing with customers, as well as experience using a POS system. As a manager she has the ability to override things the system won't process. Especially since she failed to mention the day before that the exchange would be the only future option. Definitely recommend training considering the location of store because that interaction could have went a different way considering her attitude and demeanor. I'm also guessing because they have a security guard sitting in the front of the store they are used to people being unruly. I won't be shopping here ever again.

Customer service was surprisingly good…read more My 11 year old needed new kicks. Brought him in, they helped him, we left happy.

A classy outdoor mall. Go for a walk or meet your friends there. Upscale stores and restaurants in…read morea casual atmosphere.

Cute stuff but way overpriced. Wanted to try something on…read moreand they don't have dressing rooms. I asked since I couldn't try something on if there was returns and they said no. I kept looking around and 5 minutes later they came up to me and asked if everything was okay and when I told them I was just looking, they told me I had to leave because they were closed now lol Weird AF

The guys at the front desk were very helpful and knowledgeable! Great selection of soccer shoes and…read moregreat price! Will be coming back to this location! Recommend this place

I would give 0 stars if possible. I bought a Jordan jersey for my son. I was under the impression…read moreI was purchasing a legitimate item. Originally $69 on sale for $34 (youth). My son wore it once, then the 2nd time he went to wear it I noticed the letters and numbers were peeling. There is no way this is legit. The tag has Jordan on it, so obviously they are selling bootleg items. I reached our for return or exchange I was told that bc my son wore it, they couldn't do anything as their policy says it must be not worn...however they fail to include in their policy that a name brand jersey should not fall apart. BUYER BE WARE. Your better off going or ordering from Dicks.

The service experience was amazing. The store has a cute…read morevibe. The sales person guided me through what would look better for my vacations based on what I had described and she came up with amazing options. Very comfortable shoes, great quality (worth every penny), variety of vibrant colors and great purse options to pair up with.

Cute shoe shop in downtown Long Beach!…read more I was looking for a new pair of sandals. One of my favorite pairs of sandals recently saw there last day (the straps gave out and were toast; sadness). So, I thought I'd browse the sandals inside O My Sole. This shoe store sells name brand shoes from all over the world- Germany, Spain, the United Kingdom, etc. They have some super cute shoes!! And they also have a clearance rack, if you are looking for things that are priced down from the original price. As others have mentioned, the service could be improved. They don't really greet you when you come into the store.

May 22, 2024 Opens at 11 am…read more My family and I came to eat locally. The business was closed, so I took the opportunity to go window shopping, so I thought of private sneakers. I'm a huge fan of New Balance shoes, low and behold they had multiple on display, even a new style new balance I have often wondered what lies behind these closed doors. When I say closed I mean locked ! As we went to open the door. Low and behold, Manny unlocks the door! I had to ask why they were locked. Unfortunately, folks can walk in and out without paying. So doors are kept locked. Personally, I enjoyed my 40-minute shopping experience alone with my family having Manny to ourselves to ask questions regarding New Balance shoes. I may have never bought one pair, let alone two pairs, without his personal assistance. I seen these very new new balance shoes, half open grey shoes on the shelf. Manny mentioned these were their newest in store. He brought me 3 different pairs until I had the perfect fit. I'm taking them @ $150.00 Manny did the same for my mother in law. She was a bit more challenging in shoe. You see, she is petite with the smallest foot I've ever known for an adult. Manny brought several different new balance shoes. He finally brought out a 4 1/2 new balance 9060 in dark blue shoe (kids) @ $110.00. Add those to my order as well. Why I like new balance shoes they come Wide, I have a big wide foot. The stability, balance, and shock absorption. Overall, quality shoes are out the door. Overall experience with Manny and Johnny 5 stars, Atmosphere was poppin' when I was not taking photos I was dancing. The beats were great. 5 stars .

Pulled up today for the union raffle and waited for an hour just for them to tell me my son 11yrs…read moreold can't get a raffle ticket he fits a size 8 why can he have a chance to win if he also waited and is willing to buy the pair of shoes? Why not list that kids aren't able to get a raffle Ticket lame