At first I was impressed at how the facility looked, how it was run and how it looked in general…read more But...... as time went on and the day to day routines were noticed first hand, I developed a different outlook. Don't get me wrong though, this facility does have a lot of positives. The front reception desk personnel are friendly and informative, most all of the staff from the aides, med techs, nursing, maintenance, housekeeping, activities etc. are friendly, helpful, attentive and knowledgeable. It's a clean facility with a nice home type feel for their residents. It's very nicely laid out and is very comfortable looking with lots of features like their Mainstreet area with plenty of tables and chairs and a calming waterfall to enjoy when visiting and eating with your loved ones. There's a library and an activities room, a fireplace with chairs to sit by the front entrance, a spacious dining area and multiple chairs and couches in the hallways and much more. The laundry services were spotty when it came to replenishing towels and washcloths. I asked twice for fresh sets for my family member when they were there for a short 3 week respite stay and both times I was told there weren't any. I was able to see inside the laundry room one day when the light were left on and they were definitely backed up on doing the laundry. So I finally brought in a washcloth and towel from home a couple of times. The food seemed so-so, but I can't attest to anything first hand. This was through the resident's own words as I asked day to day while making small talk with them as to how their meals were. The med techs that pass out medications aren't real knowledgeable as to what medications treat what conditions. This lack of knowledge could have been very serious for my family member if we hadn't noticed that they didn't receive some very important medications. We talked about it with the head of nursing and hopefully this type of thing won't happen with another patient. Fortunately it all worked out but still it could have been a very serious issue. I overheard some of the staff a couple of times talking in the elevator about their frustrations. I was surprised that they talked right in front of a family member. I found that to be unprofessional as it should have taken place in the break room or off the clock. The last thing that didn't sit well with me was when my family member said their goodbyes to the staff and got a snide 'see ya' as they walked on past without saying a nicer goodbye. This wasn't the way I wanted my family member to remember their brief stay. It comes down to just being more professional and polite. All in all, I know no place is perfect in every aspect and especially nowadays, keeping any place staffed is a big problem. With a few tweaks as far as the laundry linen shortage, teaching the staff to be more professional and not to discuss residents in front of family members and how to be nicer in general, and lastly teaching the med techs a bit more as far as giving them some quick lessons about what medications treat what conditions, this facility would earn a higher rating from me. Again, these are just my observations from only 3 weeks out of the year, but important ones all the same.

My parents have been at My Doctors Inn for about 6 months now. They moved in after my father became…read moretoo much for my mother to take care of. They couldn't be happier. The physical facility is very nice. The atrium reminds me of a Ramada Inn. It's bright and very clean. Their room is on the small side but adequate for their needs. The opportunities for them to get involved are many and varied. Everything from documentary screenings to day trips to, of course, Bingo. The healthcare workers are polite, respectful, and responsive. There is a cruise director type person who gets to know the residents and tries to invite them involved in activities they might like. I was visiting for a week from L.A. and was so happy my family found this facility.

We could not be happier with the care my Dad has received at Sunrise of Troy. We moved him in after…read morea stroke and mild dementia made it difficult for him to live at home. We toured many facilities and asked many questions to make sure that we chose one that could meet his needs. Sunrise has done a wonderful job. Justin, Chelsea, Angela and Jason (the leadership team) have been great. No question or concern is too big or small for them to address. They are easily accessible in person, by phone and by email. The care managing staff have been caring and attentive. My Dad can be difficult and they have handled him with respect, patience and when needed, humor. The entire staff has taken the time to get to know him and us as well. We all feel at home there, including my Mom, who will be moving in shortly. Placing your elderly, vulnerable parents in an assisted living facility is always scary. It is essential to find one that you can trust. Ask the staff a lot of questions and tour the facility numerous times. Once your parent is there, visit often, be involved, get to know everyone, continue to ask questions about their care and state of mind, share details (hobbies, favorite TV shows, food preferences, for example) about your parents. These factors will all help the staff and care managers understand and care for them better. We are very grateful that our parents are safe and well cared for at Sunrise Senior Living - Troy.

This is one of the better assisted living homes. I have family members that work here and I know…read morewhat goes on behind the scenes. Most of the care staff are excellent. The kitchen is clean. Most of the staff have been here for a very long time. There are plenty of activities. It is one of the more expensive places to live, but it's the only senior living place I'd recommend. I can tell you a lot of the staff is very caring. I have personally worked with caretaker Jason before and he is is the hardest worker I've ever seen. You'll hear nothing but good things if you ask about him.

Rolanda is very racist. I overheard her joking about the white residents in a poor manner with…read moreblack families while I was visiting my mom. Very distasteful. The girls sit on their phones all shift and barely engage with the residents they are supposed to protect. Crystal, on the other hand is pleasant and is probably the only good thing about this place. Stay away!

After going on a tour of the facility I will say that Hampton Manor of Bloomfield Hills is an…read moreexceptional facility that combines luxurious accommodations with top-notch care. The beautifully maintained grounds and modern, welcoming interiors create a peaceful and inviting atmosphere. The dedicated and compassionate staff provide personalized, attentive care, ensuring each resident's well-being. Overall, Hampton Manor sets the standard for excellence in senior living, making it a highly recommended choice for assisted living and memory care.