If I could give zero stars I would. This is the worst company I have ever dealt with. My company was going through a massive purge of old files and needed a shredding company. Because we had used them previously (for a small job) and we had an account, I called them to order shredding bins. When you call, the sales rep will send you an agreement, you sign and then crickets. You will never hear from them again despite numerous emails and calls. You will not know when they are coming to drop off the bins until you are surprised one day by an Enterprise truck (did they have to rent a truck?) wanting to drop off bins. Okay fine, we fill up the bins and call for a pick up. No answer then finally weeks later they show up but can only pick up 8 out of the 10 bins. Now we have 2 bins sitting around and who knows how long it will be until they are picked up. The local driver/dispatcher is not answering calls or emails. But the cherry on top with this company is they sent us to collections. Yes, a collection company. We have NOT received one invoice from this company. Not one! Despite asking for an invoice. No one has ever called about payment. I was the one to take initiative and asked for an invoice with absolutely no response. I am shocked that this company is still in business with the way they run things. And based on the bad reviews, I am not the only one that think they are horrible. I beg anyone that is thinking about using them to reconsider. Save yourself the trauma of having to deal with this company. read more

Even though people are fully embracing COVID avoid this company like any other plague for your shredding service. I would try Bubonic. Don't even think about starting a national account or being an existing customer with one. They have a new Customer Portal which is useless. Their Customer Service is an atrocity, you will not receive a response after a week if at all. Any forms submitted or questions asked go into a black hole. All calls are routed to one central number and you're subjected to lengthy hold times. Reps will direct you to the new portal for any and everything. If you do use the Customer portal to schedule a pickup the order doesn't get communicated to the local branch so you're waiting for a driver to never who never shows. Truly a frustrating and unacceptable business practices. Avoid! read more

The worst from the worst customer service and the worst from the worst accounting. It took our company about 12 months to get zero answers and zero clarity how they overcharged is for about $900. And we were their loyal customer during 5 plus years. We were paying their fees every month. Impossible to communicate with. You better not deal with this company at all. read more

Called them on the phone and asked about destruction of failed hard drives. They said sure, quoted me a price, told me I could drop them off at one of their facilities, and gave me an address. I arrived at the address. There was no way through security. I called, talked my way in, and was told that customers can't drop off items, there was no way anyone would have told me that. I pointed out that somehow I had their address! They told me I would need to go back to my office and wait for someone to come pick up the disks. What? Now I have wasted 90 minutes. I told them never mind. Then strangely, I started getting phone calls from their sales department. No no no. If I had a commercial sized shredding need this might work, but for my small business, it was a mismatch. read more

Their sales guy was good, but the people who schedule the pickup were not. No communication and they never showed up for my pickup.

On August 27, 2019, I observed the operator of a Shred-It truck in downtown San Jose doing his job using only one hand because his other hand was busy on his Smartphone and both his eyes were on its screen. He was dragging a basket of shredding between cars where there was far less room than if he had gone in front of his truck where there was plenty of room. He was scraping the basket against the parked cars, one of which was mine, and I had a hard time getting his attention off his Smartphone long enough to talk to him. Santa Clara County contracts with this company and they should know that this type of behavior is occurring. I feel quite sure that this young man drives that large truck on City streets with his attention still on his Smartphone, not on his driving. read more