Most incompetent dentist I have seen, she should not even have license. She was trying to extract root of my mom's tooth for one hour, she almost cut her mouth, kept adding numbing medication that caused her heartache and deceived her that she would do it in 5 minutes. By that time when I got there my mom had high blood pressure, heartache, dead person's color on face and she was crying. That idiot doctor still could not extract her tooth in one hour and said surgeon can do it in 5 minutes. She acted as if it is normal to have patient in that condition, didn't even give a painkiller to my mom and did not apologize. Horrible place, avoid this doctor. read more

Went in this morning for first time visiting, however, the entire processing rans super smooth and care quality did it excellent. Definitely will come back. read more

The dental hygienist with pink hair is very nice and patient. She explained in details about what's going on with my teeth, and what I can do to protect them. It makes you feel she is passionate about what she does and she genuinely cares about your teeth health. However, the filling procedure didn't go very smoothly, and my lip got torn a little. read more

***STEER CLEAR ! IS ONLY HERE FOR YOUR MONEY. NEGLIGENCE NEGLIGENCE. AVOID SERAPHINA WHO WILL CONTINUOUSLY CLEAN YOUR INJURED GUMS AND AVOID DR RONG AS SHE WILL ROB YOU OF YOUR MONEY. *** 0 explanation from Chelsea and Dr Rong herself. (As seen in the emails) Will be filing a complaint to NYC for medical malpractice. I highly advise others reading this who has been through the same experience to contact me via this Yelp Message so we can sue them. NAME OF EVERYONE INVOLVED. CHERRY SHUI PING RONG CHELSEA SERAPHINA WHO INJURED MY GUMS AND TOLD ME "I KNOW IT HURTS BUT LET ME CONTINUE" I have expressed my complaints to the office staff as a new patient and Dr Rong herself but as of 02/08/25, this will remain a negative review until someone from the office, ideally Dr Rong herself, reaches out to explain the delay in getting a pre-approval from the insurance. I would normally blame the insurance but there's been negligence from Dr Rong and the staff itself that cannot be overlooked. 1) Dr Rong referred me to FiDi Endodontics for an RCT (root canal therapy). Terrible experience there - you can see my review with them but I suspect Dr Rong and the doctors there have networking so I was referred there which was completely horrible and quoted me a copay of $50. After expressing my frustration, they gave me two other options and I loved JC Endodontics, amazing every review is nearly 5 stars and it just makes me question why Dr Rong didn't recommend that place. (BTW, i didn't have a copay there for the consult so... why did FiDi quote me the $50+ consult charge? ‍ 2) Before even getting my RCT done, I emailed Dr Rong to discuss scheduling an appointment for a crown on January 20th, since i was familiar with the process having dental background. No answer so I followed up 2 days later. Dr Rong whom I assume wrote to me since there's no signature, stated she needed to submit the xray with the RCT performed for an "application", specifically she stated that she needed to apply for certain procedures. And she will call me the following day to discuss more. That was January 22. I responded with that ill be at work but email works best. January 23rd comes, no phone call, no email. I was expecting to hear from her, especially if you stated you're going to call someone. I got my RCT done by lovely Dr Choi from JC on 1/31. I gave them a week and decided to check in to see what was going on. Emailed Dr Rong yesterday on 02/07 that they were going to follow up with insurance. I don't understand this vague statement that they were probably trained to say when (of course this is all assumption) they probably didn't submit it. Again, I've worked in dental before. We've dealt with insurances, and it does not take a week. It's quite annoying as the temporary filling, despite not chewing on that side to avoid it wearing off, is wearing off. RCT is not cheap either. As of today, Dr Rong did NOT acknowledge her error and sent me my way. The hygienist Seraphina was absolutely terrible when it came to cleaning my teeth. There was also no privacy that everyone was just looking into. steer clear!!! read more

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I am disgusted by the way this dental office has behaved in its dealings with me. I came in as a new patient for a cleaning in late December 2024. Before coming in, I explained that I was paying out of pocket and asked for a price quote. The office quoted me $160 for the exam and cleaning, plus $10 per x-ray. The day I came in, I was informed that prices had changed and that the cleaning would now cost significantly more than the amount to which I had agreed. After some negotiations where I explained that I had received a quote by email, and that I wouldn't accept a higher price, the office attendant agreed to let me get the cleaning for $160. However, she insisted that the x-rays would cost more than $10 each, and that a $20 fee would be added "because the dentist needs time to look at your x-ray results." I declined getting the x-rays and settled for the cleaning and exam. This was the first red flag, but things soon took a turn for the worse. After the cleaning was over, the dentist informed me that I had five (5!) cavities. I was shocked, as I have never had more than one cavity at a time, and rarely at that. This further triggered my suspicion. On the way out, I was handed a "treatment plan" which proposed filling all five cavities and would cost me nearly $800. I have attached an image of it. On the recommendation of a friend, I went to 209 NYC Dental, a much more reputable office, which did an exam on me about a month later and found that I had ZERO cavities. (also attached) The dentist explained to me that I had a few stains in the grooves of my teeth, but that a simple test that involves poking a dental pick into the grooves to check for stickiness proved that these were not cavities. I was shocked at the patent lack of ethics at Shu Ping Rong, but not surprised. Five cavities was simply too many to be believable. Deeply unethical business practices like these not only cost patients money, but also contribute stress and worry to their lives as they anticipate long and painful procedures that are entirely unnecessary. And if the diagnosis I received was the result of incompetence (an inability to distinguish stains from cavities) rather than malice, that's equally unacceptable. Shame, shame, shame on this office. Head to another dental office that will go against its short-term financial interests to be honest with you and tell you that you don't need treatment when that's the case. It's worth the higher price in the long run. read more

Shu Ping Rong, DDS, PC - Treatment plan for 5 cavities, none of which were truly there. - Orthodontists Near Me - New York, New York

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A dentist with poor skills and low moral standards. I was deceived by her for a hundred dollars The so-called dentist Shu Ping Rong tried to pull out one of my teeth without having an in-depth discussion with me. Luckily I stopped her immediately and I had my teeth filled at another dental clinic on the recommendation of a friend (no tooth extraction). That day, I was extorted by Shu Ping Rong for a hundred dollars, because "you made an appointment yet you did not follow the dentist's instructions for treatment. so you wasted the time of the dentist." Shu Ping Rong threatened to call security if I refused to pay immediately. I was too silly that I paid her. Sigh. I shouldn't have paid one penny. Later, I conducted due diligence on her and understood the underlying reasons for her lack of professional competence. read more

Found this place by clicking on a Yelp Ad actually. Lived in LES and didn't know such a highly rated dentist was a few blocks down in Chinatown. Had a cavity filled here, and of course been here for several cleanings. You don't see Dr Shu Ping every time though. I saw her after my cleaning today though and she's soooo sweet and very thorough. Possibility to see someone different every time though. Once I only saw a male. Only thing that's bothered me - One time last year they called to confirm my appointment and it was just for a cleaning and they said "confirming appt for an tooth extraction" and I was like GIRL NOOOO. She insisted it was for me. And I had never agreed or needed any teeth pulled at all in my adult life so they need to be aware of their records being correct. Could be a big problem if not corrected in the future. But looking at that as just something off putting and a mistake that happened, I still come here even though I moved to Gramercy because this place is great :-) Also ASHLEY is the best dental assistant ever. Omg. She did my cleaning today and I told her I didn't want to get an X-ray today and she didn't pressure me but made sure to explain all my options. Love you Ashley! And of course thanks to Yelp for helping me find this office in a sea of highly reviewed dentists. read more

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Came here to get a cleaning and I had two hygienists help me. The older hygienist was rude and frustrated that I asked her to repeat something once because I wasn't clear on which X-rays I was taking and the fees. I was tearing up during the entire appointment because it was painful, yet I'm almost sure I caught the hygienist rolling her eyes at my discomfort. The male doctor I saw that day was aloof and did not make me feel at ease being a new patient. Update: The initial reply from their office manager Chelsea below named the specific procedure I had undergone along with my case details, which is a serious HIPAA violation. They have since updated their reply but I'm convinced that this office has no regard for the patient experience or wellbeing. I had only wanted to share my below-average experience with this office in my original 3-star review, so I do not planning on ever returning or speaking with anyone there as their attitude towards disappointed patients is simply upsetting. The three stars were originally for the nice receptionists who took my call and assisted me before my appointment, but the lack of professionalism and insensitivity of the office manager convinced me to change this review to one star. read more

I really love going to Dr. Shu Ping Rong. She is excellent with the service she provides, always very careful during our routine procedures, and her office and staff make the experience positive and comfortable. It's easy to schedule and work with her office and i've been very pleased with her patient oriented focus. 5 Stars! read more

Lucky to be introduced to this dental clinic by a friend to clean teeth, the experience is very good, the Dr Rong and staff are enthusiastic and patient to explain, the service is very good Be worth recommending read more

Great, friendly, clean, and up-to-date tech-savvy dental office! Found this office on zocdoc and saw good reviews, so I decided to make an appointment for a toothache and an annual cleaning. Generally, I am nervous (like most) about the dentist. I even made 2 previous appointments I cancelled elsewhere because I didn't want to go. However, she looked friendly and the place seemed nice. I made my appointment and submitted some dental insurance info. The receptionist called me back 4 times to work out various issues with the info I entered, she helped figure it all out (my fault), and she found out all the exact pricing info for me! She made multiple calls to the insurance company, which I found incredibly generous because usually I'm told to solve these problems myself (and who wants to call and speak to customer service??) Once I got there, it was cozy, friendly, and welcoming. The receptionists were kind to immediately welcome me and help me check in. Everything is offered in English and Chinese (unfortunately I don't know which dialect I'm sorry). Everyone who works here is gentle and informative. Before doing anything, every dental/medical employee explained what they were about to do and why they were doing it - I didn't even ask. I never even had to tell them how anxious I get lol. I had my cleaning, x-rays went smoothly, and I got a few suggestions and scheduled my next appointment. Overall, the appointment took like 30 mins. I got everything done professionally, quickly, and thoroughly. I already made my next appointment; I loved it here. I found my new permanent nyc dentist read more

Shu Ping Rong, DDS, PC - Entrance into dental office, front counter, and waiting room. - Orthodontists Near Me - New York, New York

When I booked Shu Ping Rong, DDS through ZocDoc I didn't have any expectations. In fact if I had to have any it would have been really low since Cigna sucks and they typically have terrible health care providers on their roster. Gosh was I surprised. The entire office is either new or completely renovated, as with new equipment. The front desk staff seemed slammed, but I still didn't have too much of a wait. As I was situated by the hygienist for my bi-annual cleaning, I was pleasantly surprised there was a helper (you know - one that helps with suction and whatnot). It seems rare these days to have one and the last time I had a cleaning at another office, my face/ torso got so soaked they had to change my bib. Anyhow the cleaning was pretty thorough, and Dr Rong was a nice and informative. It felt like a luxury experience which is weird as the office is tucked in the center of Chinatown. read more

I got a new dental insurance so had to find a new dentist. I decided to come here because the timing works best out of the few options I found. Also I keep seeing Dr. Rong's TV/newspaper ads. Yelp has high reviews too. There were just a lot of small details about my visit that bothered me. First of all I wasn't seeing Dr. Rong, saw another dentist at her office, Dr. Yan. It's fine, I'm just here for teeth cleaning, but I wish I knew ahead of time I wasn't seeing her. When I arrived at the room, it bothered me how there's no extra chair or shelf to put my belongings. Not everyone has a chaperone with them to hold on to things. I was directed to the edge of their counter to put my stuff - coat and bag. It was less than 10in wide which I can assure I can't fit a bigger winter coat in that corner. To the left is the window and to the right is the sink. I don't want my stuff falling towards either side. For the first visit, the assistant took more than a dozen x-rays. It wasn't exactly comfortable but it is what it is. The monitor above the patient seat was like 4:3 Windows XP era monitor. I mean I don't need 4K to see x-rays of my teeth, but I still like better technology. Then Dr. Yan came in to discuss my x-rays and if I had any questions. I flat out said I was here because of wisdom tooth pain. I'm amused but don't appreciate how he was more intrigued by my crown. I mean I appreciate the comments he gave for that but can we focus on what I came here for first. He gave some comments on the situation of my wisdom teeth, but I had to be the one to ask follow up questions on suggestions and next steps. Like I know he can't take them out for me but what's his take on which ones I should take out and when. Afterwards a hygienist came in, Hoi Ting. No joke, this is my first time getting teeth cleaned by a hygienist instead of a dentist. You would think that someone who does this all day would be good at it. I would say this might be my most uncomfortable teeth cleaning experience. Like it was worse than the time I didn't go to the dentist for two years (I know it's bad don't yell at me). I understand that the water spray gun thing is supposed to get under your gums for a deeper clean, but it was awfully prying. You know how there's the suction tube hanging at the edge of your mouth during the procedure to suck up fluid, the assistant held another one to chase the water gun along the way. With two suction tubes you would think my mouth will be super dry, but nope I felt many drops of water trickle down my throat. That was uncomfortable. I kept thinking if I need to pause the cleaning to swallow/spit out the water. I ended up getting thru it. Also the second suction tube kept getting at my lips and tongue... When I rinsed my mouth at the end I needed like three cups of water because I kept on spitting out brown stuff. Like I didn't see any pink/blue toothpaste bits. Ok maybe it's my blood, but I saw individual redder strings that looked more like blood. Does blood turn brown that quickly over 10-15min?? My mouth didn't taste like iron either. Idk I was shocked. Also have to say my teeth didn't FEEL extra clean after the cleaning. Like I'm sure it is especially in the molars but I couldn't feel or see the squeakiness I was asked to rinse my mouth three times in this sitting. The first time was before x-rays. I was asked to rinse this solution thing that reduced the bacteria in my mouth. This second time was before or after Dr. Yan idr. It was just plain water at the little sink next to the dental chair. Same thing for the third time after my cleaning. I don't appreciate how I had to press the button to dispense water for myself. Imagine I was a 5 year old, would I be expected to press it myself? Or maybe a 80 year old granny who's not good with buttons? After cleaning I went outside to the front desk. This place isn't big but I almost forgot which door led back to the front. I asked if I needed a referral to see an oral surgeon for wisdom teeth removal. The front desk didn't give me a letter, only a slip with the surgeon's address and their contact. I was given two options: Howard Chi and Ray Cheng. You can read my review for Ray Cheng @ Chatham Square Oral & Maxillofacial Surgery. I like getting two options, but I also don't get why I had to be the one to communicate my needs for a referral. Did no one communicate this - assistant, doctor, and hygienist?? Also, even the assistant at Ray Cheng commented, oh no referral?Just that slip? The front desk lady also asked me if I want to book for my next cleaning 6 months out. I declined saying I'll call when time comes. I guess it was nice she wasn't pushy about it. Also I left without any toothbrush or toothpaste. I've never left a dental cleaning without one, this is the first time. read more

This is the worst, most unethical, and least professional dental clinic I have ever been to. I came here last Monday to get my teeth cleaned. I originally just wanted to see a tooth that had been filled. I went there after 2:40 and had to wait for an hour. I told the dentist that I had a filled tooth that was not very comfortable and still felt very tight. I wanted to remove it and ask you to help me fill it again. The dentist told me that my insurance had already exploded on this tooth and I had to pay $70 myself. I said, let's have my teeth cleaned first and I'll think about it. After the teeth were cleaned, I told the dentist that my tooth was still not very comfortable. Could you help me see what the reason was? The dentist who cleaned my teeth hooked my teeth with a hook and said that my teeth were a little rough. If I wanted to make them smooth, I had to call a doctor and pay $70. Then I said yes, as long as he could fix it for me. I paid for it myself, and then the doctor was ready to check the tooth for me. She told me that a routine checkup would cost $70, and she kept emphasizing the $70 fee. It was obvious that if I didn't agree to pay $70, she wouldn't check my dentist. Then I agreed to pay and called the doctor. She told me where I had had this tooth filled before, and that it turned out that the doctor did it for free. I said, I have done it several times, but it's still tight, I want to remove it and fill it again, can you help me fix it? Then she took a hook, hooked my tooth, took a piece of dental floss and pulled it in the middle, and told me that there was no problem with the filling, it was normal, and she didn't need to do anything. I said, I ate some of the filling two weeks ago. West came out, and asked if she wanted to take an X-ray for me and help me to re-fill it. Then she said that the X-ray I took last time clearly showed that there was no problem with this tooth. She said that the thing that fell out was my own tooth. If I wanted to fill it, I had to make the hole bigger and fill it in. It was close to the dental tendon and I might have to pick the dental nerve. My tooth was not decayed, but the edge was missing a little. After filling it, she gave a professional analysis that I had to fill my tooth well, and the last step might be to pick the dental nerve. In the end, nothing was done to my tooth. My tooth was not smooth. I confirmed the payment and did not need to do anything. It was normal. It was just very vague and charged me $70. .On Thursday, I called in to ask for a refund. She said I had to wait for her to notify me.Maybe they think we are stupid. Is this a routine check-up? At first, they said that my toothache was covered by insurance, and I had to pay $70 for that tooth. Then they said that my teeth were indeed not smooth, and it would cost $70 to find a doctor to fix it. At the end, they said that the routine check-up would cost $70. Anyway, they wanted me to pay. I could only see the doctor if I paid, and I could not see him if I didn't pay. And the dentist who cleaned my teeth said that my teeth were a little rough, so I decided to find a doctor to help me. I confirmed the payment and found the doctor. The doctor said it was normal. One said it was not smooth and the other said it was normal. The two combined to deceive consumers to pay money and the dentist was unprofessional. Since the X-ray I took last time was fine, could it be that the dentist who cleaned my teeth couldn't even read X-rays? This dental clinic seems to be commercialized. It does not focus on dental technology, but only on charging. And the charges are very vague. The so-called routine check-up she checked one of my teeth, pulled the dental floss, and found that the filling was not close to the gum.The dentist who cleaned my teeth said that my teeth were indeed a little rough, so I paid the doctor to help me. After confirming and paying, it was confirmed that my teeth were normal and there was nothing to do. It was terrible. They worked together to deceive me. read more

Shu Ping Rong, DDS, PC - Orthodontists Near Me - New York, New York

Came for consultation because was looking over my health plan and noticed its very limited. Like only 1 implant per lifetime. Omg. I have cavities and many other dental issues. I came on a saturday and was seen promptly. I really need some root canals and crowns. Was thinking of implants. They took xrays and quoted costs. I felt very comfortable as the workers and Dr. Ping were very professional. Really wish I could use this dentist but my dental plan is not carried by this office. Also the front office plus assistants were friendly and answered all my questions. read more

Would definitely recommend this place to friends. When I entered the office, the first thing I noticed was the very spacious waiting room with a clean and cordial environment. Dr. Rong thoroughly gave explanations about my dental health and provided a plethora of plans to choose from. There were also lots of adept staff available to assist me. read more

The most greedy dentist in town! Even though my insurance covers my service, they still illegally charge me extra fee! And they let me pay by cash in order to avoid evidence! Then I called my insurance company to figure out this fee! Insurance company told me there is no such a fee and gave me a number to call to report this dentist! read more

Dr Rong is very professional and thorough. I love how clean the office is. The staff is also accommodating and friendly

Paid in full because they weren't sure if my insurance company would cover even though I found them through ZocDoc as a dentist who covered me. The insurance company later reimbursed them for part of the service, and they never reimbursed me. I've been trying to be reimbursed for over one year now and they never follow up. Always the same response: someone will reach out later. Not the person who I'm speaking to's job or they can't help. They'll look into it and reach out to me. After I visited for a cleaning and fill-ins I constantly have one crack between two teeth that always gets large pieces of food stuck. My wife who also visited has very sensitive teeth to this day. We called asking if this was normal and they said we'd have to come back in but after our initial experience with them we were worried they'd take our money again. There are other reviews I'm noticing now that have had the same experience. So both of us have long standing issues that have never been the same after visiting. I wanted to love this place from the great reviews but it has been a lot of stress and time wasted. Please consider this before booking. read more

Great office and Dr. Always treated with professionalism and outmost care. Thank you for always providing a great service

I visited Dr. Shu Ping yesterday for my annual cleanse. They moved into an independent, spacious office. The number of patients rooms are large and spotless. The dental hygiene at and staff took time to clean every single tooth. It wasn't ever rushed like a 20minutes cleanse at other places. After the hygienists cleaned my teeth, dr. Rong would come in to check the health of my teeth and any next steps. Everyone is super nice and professional. Dr. Rong leads a great staff with high standards. In Chinatown, there's a lot of rude front staff when they pick up the phone but never at this office. I have been coming back for a few years now even though it's 1 hour commute. This office continues to deliver and that's the differentiator for my continuous return. Thank you! read more

I usually dread going to the dentist but I can definitely say that since seeing Dr. Rong I dread it a lot less! I went for a cleaning last week and then for a follow up appointment for cavities. Her front staff was very nice and polite and helped me with some questions I had on my forms. I was seen on my appointment time and did not have to wait. For my cleaning, the hygienist was very thorough and explained to me what she was doing as she was doing it. Then, Dr. Rong came in and introduced herself to me and was very professional. She looked over my x-rays and found that I had a couple of cavities that needed to be fixed. I made an appointment for the following week and had the same experience with the front staff and not having to wait the second time. During the filling, Dr. Rong made me feel comfortable and told me to raise my hand at any time if I felt discomfort. She took the time to make sure the fillings felt ok before finishing. I would definitely recommend Dr. Rong to be your dentist! read more

Friendly and nice service. I enjoy going here. I would recommend people to take their kids here.

Best office in Lower NYC ! They just put in a 3D panoramic machine CBCT ! Perfect to se everything you need to and complete confidence when diagnosing !! read more

I love love love doctor Coy... ( not sure if spelled right) ....in a patient doctor way, of course. I wish she could be my forever dentist. She is one of the best dentists I have ever had and full disclosure- I have had way too many for my age. read more

I wanted to give Dr. Rong another chance and have her correct the work she did. And also, to see if I was wrong about her lack of friendliness. I figured it may have been cultural differences and Asians from Asia were different. But this time, it's her staff and I didn't get beyond the phone calls from scheduling and being rescheduled. Her receptionist, some older Chinese woman is very non-understanding. She claimed Dr. Rong did nothing wrong and that I would have to pay out of pocket in order to have Dr. Rong fix a tooth she had worked on where the filling cracked in less than 2 months and fell out in 4 months being that insurance won't cover the same tooth twice in one year. Because Dr. Rong's office would not take responsibility, I went somewhere else and paid out of pocket to have the tooth fixed. There was no way I was going to pay out of pocket when they took my insurance the first time around and couldn't get the job done. Their ethics and business practices are lacking. Most dentists do not charge for work on the same tooth if it fell out or cracked in less than 0 to 6 months. It has been only 4.25 months but became over 4.50 months because THEY insisted on rescheduling me due to Dr. Rong having an emergency. Oh, and the same receptionist dared to say it's been too long when I asked why it would not be free of charge. True, I didn't return when it first cracked due to complications with my job, but I had told Dr. Rong during my first visit that I had a difficult job, can't get time off and that is why I needed her to work on the right tooth-see my first review. I also didn't know what was going on at first and experienced a popping sound. Then weeks later, I experienced another pop. After that I knew it was cracked. Still, I tried to return within 4 months. Overall, they seem quick, callous, and their appointments overlaps. Dr. Rong had went to work on someone else and addressed staff while she was working on me, which didn't make me feel confident that she was focused with my cleaning and (1) 2 surface filing when she returned to me. The girl who took my X-rays was nice though. read more

This review is based purely on the staff not Dr. Rong. Unfortunately I never saw Dr. Rong because when I spoke to the receptionist about my appt. that day she told me that my insurance would not cover the exam. I questioned how she came up with that info. and she insisted that my policy stated I am only allowed 1 exam every 6 months and that I already was billed. for an exam last month. I told her that was eligible for another exam and the previous exam was an emergency but she refused to accept that and said I would have to pay out of pocket. Needless to say my appt. was cancelled. I called my insurance who confirmed that I was eligible for another exam because the previous exam was due to an emergency visit. I am allowed more than 1 exam for every 6 months depending on the diagnosis or reason for visit. The receptionist spoke broken English and did not have the knowledge or experience to advise me the way she did. It's not only unprofessional but also off putting to patients seeking a Dentist. Sadly it has hindered Dr. Rong's practice in obtaining this patient and I am sure many others. read more

The staff and Dr. Shu Ping Rong provided impeccable customer service, highly recommended! The office decor was modern, simple and clean, and did not have that traditional dental smell unlike the prior dental offices I've been to. Dr. Shu Ping Rong thoroughly explain the x-rays to me before she proceeded with my cleaning. She is very professional and spends a great amount of time explaining everything I need to know in maintaining a good oral hygiene. The best part of the visit was that I get to watch tv (I got to choose it!) during my cleaning. What a great distraction! read more

Clean office, minimal wait time, nice view from the dental chair. The dental cleaning was awful and very painful. They do some sort of dry cleaning, it was like using a dry wood sander on my teeth. Makes me cringe even thinking about it now. The tools were so loud and with them working next to my ears, I couldn't even hear anything they were saying. Dental assistant seemed very nervous and had to retake my x-rays several times. ZocDoc falsifies available appointments. I took off work to go to an appointment, only to find out a couple hours before the appointment that Dr. Rong had nothing available for four more weeks. ZocDoc blamed it on Dr. Rong, and when I tried following up with the dentist office, I never got a call back. So not sure who to blame, but expect at least a month to get an appointment. Dr. Rong seemed knowledgeable and friendly, but that didn't really outweigh the terrible cleaning they did. read more

Dr Rong is amazing! my first experience started after a dentist up in union square completely messed up the diagnosis and treatment for what ultimately ended up requiring a root canal (he insisted on filling in a huge lesion instead of immediately referring me to get a root canal). short story, I ended up in tears and came to Dr. Rong after seeing her advertisements on television and couldn't be happier with the service. she has completely revamped my teeth- excellent bedside manner from both Dr. Rong and her assistants, and her receptionists have been nothing short of friendly and helpful. the office is clean and the tools are new. I've been coming here for about two years and have referred my friends and my family members here. and I've been cavity free ever since! read more

Dr rong is great doctor , explain to the patient x ray / how patient teeth is ( what should the patient do with that as good choice ) In this office don't need to wait long time to see ur teeth And service is great because every one working in this office as good community to patient / they will explain and give u good choice for Itero digital scanner great job Invisalign read more

I normally wouldn't review a visit to the dentist. But, I have to make a major exception in this case! Dr. Rong is just awesome. The office is great, everyone that works there is a professional and clearly passionate about what they do. If you're thinking about it - just pick up the phone right now and set an appointment. There's nothing to think about. This is the right choice. The appointment process is quick and efficient, the paperwork is minimal and the staff will guide you along the way with a smile. I've been guilty (as much as the next person) about forgetting to set dentist appointments in the past, but I can guarantee that will not be the case going forward. Now I wish I would have reviewed some of those less than stellar experiences with other dentist - just so I can really shine a light on how Dr. Rong's office is a complete 180 and is clearly not your run of the mill visit to the dentist. Honestly, it takes a lot for me to gush about something as mundane as dental hygiene, but this is one of those times that I'm really shocked to find out what I've been missing. As I stated above, do yourself a favor and make an appointment now. This is the place to go to in Manhattan. Even if you're in an outer borough - get yourself to Mott St! read more

This review is not for Dr. Rong but the front desk staff. They mis-scheduled my appointment twice already. It doesn't help that I wasn't informed till the day of when i'm nearly at the dental office. I wouldn't have been so pissed if they've informed me earlier so i didn't have to take off from work. Dr. Rong herself is friendly and professional that's why i've kept going back. But now that she has so many other hygienists in the office, front desk told me she only handles surgeries, not cleaning so i'm forced to choose one of the other hygienists. On my rescheduled appointment, was told i had a cavity and i wanted Dr. Rong to handle the filling but nope, she wasn't even doing that. So i'm hesitant to go back now. What's the point of having the dental office under your name if you're passing the "simple" procedures off to the other dentist and hygienists. read more

Dr Rong is truly one of a kind! Aside from having a steady hand, she truly cares for her patients and her standard of care is second to none. With all new technology and being digital in the practice, she truly is one of the best in her class! I would recommend her and her staff to any of my friends and family :) -Alan read more

Great dentistry with very well organized staff. I love the fact they call you a head of time to remind you of your appointment booked 6 months ago. Everything is quick here. I can go in for 30 minutes and get everything done. read more

The front desk receptionist speaks fluent English, Mandarin, and Cantonese. I use Cigna insurance to cover my dental service. They check due diligently on my service eligibility and explain clearly to me on insurance coverage. The staffs are friendly and passionate. They make the appointment process and paperwork seamless. Dr. Rong is an extremely caring and professional practitioner. Dr. Rong holds herself up to the highest standard and ethic in practice from most practitioners I've seen in the past. Dr. Rong is patience and very knowable when comes to explain my X-rays. For example, she took time and explained in great details on area of gravity and the steps/procedures she would work on the teeth. The office is clean and the tools are new. I highly recommend visiting Dr. Rong for all your dental needs. read more

Last week I had to have a root canal performed and I'm really happy I visited Dr. Rong's practice. It was my first visit, and it went very well. Dr. Coyle, who performed the canal, was thoughtful and thorough and the technicians and staff were friendly and seemed really good at their jobs. My tooth, which hurt before the procedure, feels like new. I'll go back to this dentist for a long time. read more

Highly informed office, everyone knows what they are doing. Dr Rong has amazing hand skills. Procedure was painless. read more

The team at Dr. Rong's office is great! They were very organized and respectful to me. I would recommend Dr. Rong to my friends and family! - 5 Stars! read more

DO NOT COME HERE!! I was never afraid to go to the dentist but Shu Pings Rongs Office has made me terrified to go to the dentist. I came here a long time ago as a regular client to get my teeth cleaned, get cavities filled, and a root canal done. At the time, Dr. Rong hired a NEW MALE dentist because she didn't want to be the one doing cavity fillings anymore. That MALE DENTIST gave me some anesthesia to fill some cavities and it was super painful. I started tearing up and nearly jumped out of the chair because it hurt that bad. The dentist did not stop to ask if I was ok or if I needed a break. He never introduced his name and was very quiet and awkward. The next day I COULD NOT OPEN MY JAW ON THE SIDE THE DENTIST PUT THE ANESTHESIA IN. I COULDNT OPEN MY JAW FOR WEEKS. I went back to talk to Shu Ping Rong and she said it was "normal" and it "happens sometimes". That MALE DENTIST was not present to apologize during that meeting either. This is what we call MALPRACTICE. After not being able to open my jaw for WEEKS, I went to see an NYU Oral Maxillofacial specialist for a second opinion, the doctor at NYU told me that Shu Ping Rong was clearly being dishonest and didn't want to own up to her employee's mistake/her practice's mistake. I was lucky enough to be able to open my jaws after OVER a month. I COULD NOT EAT OR OPEN THAT SIDE OF MY JAW FOR OVER A MONTH!!!!!!!!!! HOW COULD A MEDICAL PROFESSIONAL SAY "IT HAPPENS SOMETIMES", LIE TO MY FACE, NOT APOLOGIZE OR DO A FOLLOW UP PHONE CALL AFTER AN INCIDENT LIKE THAT?!?!?! Every time clients would go into her office, her receptionists always tell ppl "XYZ procedure isn't covered by insurance" and ppl would be forced to pay cash for expensive dental procedures. A huge scam. They have this envelope filled with just straight cash in the drawer with the receptionists. Sus? Very much so. In the past Shu Ping Rong would tell me to get braces when I had braces for years and my teeth are practically super straight. She tried to get me to get braces so her office could make more money off me!! Don't come here. Chinatown has plenty of other dentists that won't lock your jaw for weeks!!! read more