Sold me a used car that they did not have the title. I have waited 2 months and still have not received my registration and title has not been issued! I found out that the previous owner did not transfer title & registration to Shults. Shults was not aware of the problem until I called them 3 weeks ago! I don't want this car and want to trade it in or sell it, but I can't because Shults has not followed up! Terrible paperwork processing! They keep telling me that if my temporary registration expires, they will just extend it. I do not want temporary registration extended! I want title & registration processed so I can sell my car. I am paying insurance on a car that I am not driving and can't sell or trade in! read more

If I could give zero stars I would! Awful service center!!! They had my vehicle in for service and didn't work on it for a full day. They kept mixing it up with our son's vehicle that was in the system. Even though it was a different car entirely! What a terrible shop! You ought to be ashamed of yourselves! I want to update this review: We have since been contacted by Shults claiming it was our fault they were unable to find our vehicle in their parking lot. When it was parked directly in front of their service center! read more

I bought my car a few years ago here and like getting work done on it here. They're really good in getting you in and out very quickly. The waiting area is nice and id you're staying there while they do the work I recommend bringing something with you. read more

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If I could give less than one star I would. This place is filled with people who will lie to you with a smile on their face, went in for warranty work and they did everything they could to get out of it. nothing more than a bunch of money hungry pigs especially the managers and general manager read more

Buyer Beware, I was quoted a lease for $399 a month on a F150 for 36 months no money down, and then when I tried to lease it, I was told the manager made a mistake and it was $100 more a month. This price was emailed to me and discussed multiple times just to get me in there. If they had any honor they would have given me the price. We all make mistakes but this was a bait and switch! read more

My wife and I bought a Ford Fusion from them a few years ago. We could not be happier with it. I purchased a vehicle from another dealer for which I had a warranty. The transmission went out on that one, and the warranty covered everything. That prompted me to get a warranty on the Fusion. I did that a few years ago. Late last year, I wanted to know how much longer I had to pay for the warranty. I emailed the dealership from their webpage. Crickets. I checked the webpage to see who handled warranties, called that person directly, and left a message. Nothing. Recently, I called and got hold of the switchboard, who put me in touch with an absent manager. I left a message. NOTHING. Apparently, they only care to talk to you if you are in the market to buy from them. I understand that, but after-sale communication is important. Based on their horrible customer service, I would not recommend anyone do business with them. read more

I wish I could give this place less than one star. All of the things you've ever heard about used car salesmen are alive and kicking at this place. A few months ago, my car died and it would have cost more to repair it than the value. Shults is pretty close to where I live, so I looked up used cars on line and found one I could swing. I am a disabled veteran on social security, so I have to be careful about my budgeting. I called and talked with a salesman. He kept pressing me to come in and to consider a lease. I had researched the car and the financing, so I stuck to my guns. Finally, he took an application over the phone and said he would call me back. Days went by with no response. Suddenly, I started getting letters from banks. Please understand that the car was priced at about $4500 and had 93,000 miles. I'm pretty good about keeping older cars running, I have a good mechanic, and I only drive a few miles a week, like from Oakmont to the VA hospital in Fox Chapel. Imagine my surprise when I found that Shults was putting me in for $18,000 cars. Now I saved all of the rejection letters and took screen shots of my credit rating. The hard inquiries knocked significant points off of my score. A bit upset, I called the salesman several times until I got him on the phone. He told me that he had looked under the car and it had a lot of rust, so he didn't want to sell me that car. Now I was more upset. This was a clear case of bait and switch. More telling was when I got a different salesman on the phone and they told me that this particular car was not on their lot. It had never been on their lot. It was traded in at a different location. In addition, I asked if the cars were inspected when they came in and I was assured that they did. You can draw your own conclusions. Credit inquiries for 4-5 times what I requested, a car that suddenly was rusted out underneath, and a company that wouldn't call me back when I asked about these things. In addition, I had a situation a few years ago with a driver that worked there and I told myself I would never do business there. I should have stuck with my original impression. After a number of calls and messages on line, a manager called me. He assured me that everything I explained could never happen and that these hard inquiries would never affect my score. In other words, he denied everything. We ended the call by him assuring me that they do not do business that way, that the used car section was now up to date, and if I picked a car I liked, he would make me a good deal. I have checked the website many times since that call. Surprise, there are no prices on the used cars I could handle. There is now a notice to call for prices. You can check for yourself. Go to their used car inventory, put in a price of $5,000 and 100,000 miles and you'll get about 30 cars to come up. None of these cars are in this price range, since they are only a few years old with low milage. No prices are listed. Buyer beware. read more

Had a great experience with the sales team - Jack Vaughan was patient and knew all the details that made my truck trade and purchase super efficient and easy. I left feeling like I knew exactly what happened and that I got a good deal. Really top notch service from start to finish. Will definitely be back for service etc. read more

Shults Ford Harmarville - Car Dealers Near Me - Pittsburgh, Pennsylvania

Awful experience with this dealership. Unfortunately I bought my Work van via Shultz Ford dealership. Car is as described no problem there. I wish they wouldn't try to sell you all this unnecessary ad ONS and just try to listen to the customer wants and needs. I got sold on extended warranty- paid about $3000 extra because the guy said it's a work van so he "highly recommend" it. Unfortunately he forgot to mention that when you actually need the service department to repair or even look at your car you'll have to wait about 7-10 days just for them to diagnose the problem. Obviously it's not realistic for anyone that work with there car to wait 7-10 days for the service department to look at your car. Had to take my car to outside mechanic and pay out of pocket. Side note, I have never called and was actually able to speak to a person- always leave us a message we'll call you back. Never again. read more

Worst place ever they are liars and don't do what they say won't cover warranty that was suppose to last until the vehicle was paid off but instead they started the warranty from the day the vehicle was made not when I bought it 3 years later so now after something went wrong they won't cover it they are all liars and thiefs also don't believe a word NICKY GLASS says they are all lies I will never buy another vehicle or even have one serviced at this place thanks for nothing shultz read more

These people NEVER answer the phone!! Even when they have your vehicle!!!! Then if you ask the service people a question they all give the same answer "we will do the 6 point check and let you know"....$$$ Useless!!! read more

I had a few recall/update letters from Ford cluttering up my counter, waiting until I was ready to leave the city for once to find a Ford dealership. I noticed that despite being across a bridge, this dealership was actually not that much of a trek to get to, and bonus--they offer pickup/dropoff service within 10 miles (provided it's not rush hour). Everyone I dealt with was very professional, from the assistants at the service desks to the gentleman who drove me home to the service member (Brian) who called me to give me updates on my car's progress. Not only did the service team take care of the manufacturer issues in a timely fashion, but they also fixed an electronic issue with my USB port (no charge), and gave me a heads up that my inspection was due soon (and didn't try to sell me on them doing the inspection). I will happily take my car here for any future Ford-mandated fixes! read more

Everyone here is super polite and helpful. I really owe it to Bailey in the service department for all of her help. I am from out of town and when my car broke down in PA she really helped get me in so I wasn't stranded there. read more

I had a scheduled service appointment at Shultz Ford Harmarville. I dropped my car off at 7:30 am. It was to be done by 3:00. They called me at 2:00 and said my car had not even been looked at yet. I was told that could not do the minor service I needed that day, and I would need to bring the car back another day. What?! Like everyone, I need my car everyday! I retrieved my car without so much of an apology or any service follow up! These people are so arrogant! Stay away! read more

I was only looking at first & seen Shultz had more vehicles in stock than most Ford dealerships around. I inquired online & got a response fairly quick. I was chatting with Maria via email for days. She was very quick & responsive to my wants & needs in a Explore I was looking for. I then went to the dealership and everything was seemingly simple. Staff super nice! From salesman, finance & above. This dealership went well above & beyond to make me happy. It's hard to find dealerships who care & listen to a customer. My salesman Erick I highly recommend!! I am a very pleased owner of a 22 Ford Explore Platinum. read more

Went to trade in and buy a car. What a waste of my time. The sales manager is an arrogant jerk just looking to rip you off and make a penny. Offered me POOR condition trade in value on a car that is in excellant shape. Said it needed tires, which are $450, but are in better shape than on the car I was going to buy. Never trust a guy who wears pink or purple along with fancy jewelry. Running a business is one thing, ripping people off is another. Save yourself the aggravation and go somewhere else. read more

Same complaint as other recent reviewers. I called service over a three day period regarding a recall but only once did a receptionist pickup the phone and connected me to a service "specialist" who did not. I left a message for a callback and have not heard back (over 24 hrs now). I then called Day's Ford and on the first try talked with a real service person and have scheduled my appointment. I would not consider buying a vehicle from Shults Harmarville. read more

I previously reviewed Shults Ford a couple years ago but wanted to take the time to update my review. With that said, I received a free oil change coupon for my birthday so I redeemed it about a week ago. My recent visit gave me the opportunity to view the new facility (more like edifice) which is nothing short of impressive. The advisor who assisted was Shelley, who provided amazing customer service! She checked in with me every so often to provide an update about my car--it took a little longer than normal because as a courtesy the technician rotated my tires, inspected my brakes, checked my fluid levels and tire pressure (which was low) in addition to the oil change, which I greatly appreciated! Thank you so much for consistently amazing customer service! read more

Called in the afternoon very interested in a car. Talked to a salesman Matt about coming to see it in just a few hours and he told me he would make sure it was here for me when I got here. Mind you, I live in the City of Pittsburgh and it takes about 45 mins just to get to the dealership... I drove out there as soon as I got off of work at three, I also work in the city, just to find out when I got there that someone took the car! No phone call or anything to tell me that the car had been taken, not to mention already sold to someone at the other dealership! This just shows how much they care about customer service, completely unbelievable, I would not recommend this place to anyone. I was half tempted to ask them for gas money before I left since it was such a wasted trip. read more

Thanks Bill Shultz and Billy Smith for the great dealership experience. As I said I've never had an easier time at a dealership and such a great deal. This dealership is awesome people. They don't try to rip you off like other dealerships. Give them a shot first - you won't be disappointed! read more

I loved everything about my service experience with Shults Ford in Harmarville! One of the dreaded dashboard lights came on in my vehicle a few weeks ago and instead of trekking to my usual dealership in Greensburg, I decided to check out Shults Ford because of its proximity to my office. I was able to easily schedule a service appointment online and they even have a courtesy shuttle that got me to and from work that day! Everyone I came in contact with here was simply spectacular. From the gentleman who held the door for me, to the shuttle driver (Jim rocks!), to Brian who handled my service, to Alan who walked me to my car when it was ready. Top notch service all around. Shults made me feel beyond comfortable and I am one happy customer. Even when my service visit had to be extended to a second day, they were accommodating to me and my schedule, not the other way around. I cant recommend this place enough. It will be a while til I am in the market for a new vehicle, but in the meantime at least I know I have an outstanding option for service so close to my office! read more

I've taken my Lincoln for routine service at Shults Ford and most recently my state inspection. I have encountered the most courteous service advisors each visit. No pressure to upsell me on unnecessary services. Friendly, professional and mostly important to me, on time. read more

Decent place to get tires, oil change , general service and to buy a car. I bought my car from these folks and actually had a pretty good time, at the end of the day I bought the car from them but drove them all crazy. Would I buy another car from these folks - YES Caveat - If I were only to buy another Ford ever again. read more

Unfortunately it seems like this dealer lost the personal touch when they expanded into the new building. I've been a long time customer but will not be buying my next vehicle here. read more

Excellent service again! I really thought it might go very badly but Shults came through like the champs they are. Special thanks to Derek who went above and beyond. Highly recommend these folks for new cars and for service. read more

This used to be my favorite place to take my Ford, but over the past year they have steadily gotten worse. Extended warranty issues and poor customer service are mostly responsible, but just the overall attitude of Schults is very discouraging. As much as they pride themselves on how good their customer service and technicians are when my engine light went on they couldn't find any problem. Then they forgot to do my oil change. The following day my engine light came on again and the car was shifting erratically (anybody that has to drive a long way to work can only imagine how frustrating this can be). They offered to take my car in but no loaner car or shuttle service available. They said I had a clutch issue, but not to worry because they assured me that the car was drivable until the part came in. After at least a month of waiting I had to call them to find out if the part ever came in. They said it did, but I couldn't schedule an appointment until their transmission expert was available. When I finally got my repair a week later they tried charging me a copay. If you ever buy an extended warranty, you shouldn't have to show the company that you bought it from what the coverage is. They honored the warranty but only after I showed them the contract. I must now be flagged because I just had an appointment for a works oil change which should have included a tire rotation where I waited for over 2 hours. I waited patiently for an hour in their waiting room before I mentioned to their vitual assistant that my car hadn't been touched. They then took my car for another hour while I sat patiently in the waiting area which is basically all windows (it can be quite uncomfortable after a few hours). When I finally reached out to them about my car, they said they had been trying to call me while I was sitting right next to them in the waiting room. I didn't think my phone was necessary while sitting right next to the people who took my car. It wasn't crowded, and the people that came in to get new tires well after I came in left well before me as happy as could be. They said they would give me my oil change for free, which was nice, but then they didn't rotate the tires, as promised. They also told me I needed new wiper blades and an air filter which would cost me $96, and the tires, which I bought from them a few years earlier, would need replaced for inspection. Did I bring on this hostility myself? I was nothing but patient and kind every time I was there. I gave glowing reviews for the service associate who helped me with my extended warranty problems. I just didn't want to be taken advantage of. I'm not writing this review to be vindictive. I can only hope their services get better. They are very friendly, nice people, but even though I value those qualities highly, without the good service it doesn't mean much. I don't think I could go back to this service center unless I had to. They've only made promises that they couldn't deliver on, whether it was extended warranties, shuttle services, rental cars or quicklane services. read more

I had a terrible experience with this dealer, and unfortunately after speaking with the owner Richard Bazzy, it does not seem like he takes his customers complaints seriously. When I tried to reach out to explain the terrible treatment I received from his employees, he replied in less than a few hours, and vehemently defended his employees. He simply said it was a misunderstanding, and they did not mean to treat me wrong. It is important to investigate customer service issues, because word of mouth spreads fast, and it seems from these reviews that poor customer service, and harsh/rude treatment is not uncommon for Shultz Ford. There service department also was not able to solve my issues, so I had to take it to another dealer in order to get my air conditioner fixed. This dealer is also much more expensive than other dealerships I have visited. I would recommend you avoid Shults Ford at all costs. read more

Short version: VERY unprofessional, offered a damaged car at a premium price, didn't end up making a purchase. Long version: I've been looking for a particular Volkswagen model for a few weeks online. When a used listing popped up from the Shults location in Wexford I contacted them for additional information. I was able to communicate with the dealership via text message (SUPER convenient) and the salesperson was even willing to bring the car from the Wexford location to the Harmar location for me to see (MUCH closer to me and GREATLY appreciated.) Unfortunately, that's when the good service ended. When I arrived to see the car, I was "greeted" by the salesman (ie. he yelled at me from across the room.) He didn't shake my hand or my husband's. Granted, we are young (early 30s) but we are also there to spend $20grand - the missing gesture instantly ticked off my husband and made a really poor impression. Next, he asked for my license so I could test drive. He made a photo copy, took us outside, tossed (literally tossed) me the keys and stated "well - you probably know more about this thing than I do, so here ya go." He then told us to take the car for a test drive without him even though he could "get in some serious trouble for this" because he was busy. Okay - guess we're on our own. In all fairness, I was at a Ford dealership to buy a Volkswagen, but again, some level of knowledge and/or professionalism should be present. We took the car for a drive and all was well. When we came back to the dealership, we were ready to buy - just needed to look around and make sure there were no surprises. I was shocked at the amount of body damage the car had - there were 2 very visible areas where dents had been pulled out and poorly repainted. There was another 10-15 spots ranging in size from a rock chip to a dime that had also been very poorly painted. The spots were all over the car - not just on the front bumper like one would expect. Hail damage perhaps? At any rate, I was concerned about rust given how poorly the spots had been "fixed." The salesperson offered to pull up the carfax and check to see who had done the repair work - the previous owner or the dealership. We had to wait about 30 minutes for this information because he "wasn't allowed to have the computer password", "didn't know how to use this thing" and couldn't get the printer to work from his tablet. Again, very unprofessional. When he was going over the carfax with us, he was also talking to another couple at the desk next to us trying to make a deal. We learned that the dealership was, in fact, who had done the "repair" work - we were shocked at how poorly it was done and just assumed it was a home job. The fact that the dealership did that instantly made me question how reliable the mechanics of the car would be as well. I voiced my concerns and he informed me that Harmar would never do that, but the Wexford location is unreliable and he wasn't surprised they got a car in that shape. Really??? I told him that I was still interested but that I was not willing to pay asking price. He went to his manager who offered a $500 discount but stated "there's no way they were going to fix any of the body work at that price" even though he had preciously said that would be taken care of if we bought the car. We ended up saying no thanks and leaving disappointed. read more

I leased a car from Sturman/Larkin, now Shults Ford. They just informed me they would not honor the free lifetime oil changes agreement past 2020. This is a clear breach of contract on their part. I have informed them that if they don't reverse this policy I would never again be a customer. Sturman/Larkin customers are being mistreated by Shults. This is very unfair, if not illegal. Don't they understand they are cutting off their nose to spite their face? They will lose business and sully their reputation. I'm astounded. read more

Shults is the largest volume Ford dealer in the region. As such, they offer the largest selection as well as the most competitive pricing. I recently purchased a 2013 Ford Escape with the fully loaded, Titanium trim. I drove every car in the small SUV/crossover class - that's roughly a dozen cars. Price wasn't a concern; my previous car was a 3 series BMW. The showroom is nicely appointed, fully surrounded by plate glass. Corbin was my salesman and he defied all previous stereotypes of sleazy, overbearing salesmen. He looks like an ex-jock with a really positive and helpful attitude - which he is. I wouldn't be surprised to learn he's progressed to management in short order. The attitude of Shults overall is extremely laid back. There's no sales pressure at all. It isn't necessary when they know - fully well - that they have the best prices in the area. Buy with confidence - don't let me smoke ya in my new turbo Escape. read more

I've never before written a review for a car dealership but these people deserve it. I'm always intimidated by service departments because I don't speak "car"' fluently. Ok, at all. So there. Being several hundred miles away from home, I sadly started having some issues that felt significant. I looked at Yelp reviews and found Shults Ford. I bravely GPSed it and found them. I could not have been treated any better if my grandfather had owned the joint and was in charge of Christmas bonuses. From a warm welcome at the door to the carefully explained repair options, everyone I met was both personable and competent. They took care of my problem and got me on my way. I couldn't have asked for more and appreciate all the help you gave me. These folks rock!!! read more

I typically don't write reviews but my experience at Shults Ford in Harmar was outstanding. I used the QUICK Lane and was taken at my prescheduled appointment time and within 30 minutes my 25,000 mile check-up was completed and I was on my way. read more

I used to take my Explorer for service to another ford dealership but when my service advisor left, there was no reason to go there anymore. I knew from my last oil change that I needed tires before I am to trade this one in for the 2020 Explorer. I reached out to the dealership for a quote on tires and was connected with Claire in QuickLane. She immediately asked me what tires were on my 2017. I informed her they were Hankook and she told me there had been issues with the tires and Hankook was reimbursing customers up to $180 per tire based on wear. I was shocked. I had been pretty upset that at 24000 miles I was going to need new tires but now this unexpected expense turned into a much cheaper problem. I made an appointment to get 4 new tires and my state inspection done. I dropped the car off at 10 and it was ready only a couple of hours later. Claire offered me an AAA discount (which I have but didn't know they offered a discount) and I walked out with 4 new tires and my inspection complete. Claire also gave me a tour of the dealership and introduced me to multiple people. She is awesome. While I will get my new explorer from a friend of mine in DC, I will ALWAYS see Claire for service. Thank you, Claire!! read more

I was on my way to work and knew something was wrong with either brakes or wheel bearing on the front driver's side. I called ahead to Shults Service Dept. and asked if someone could take a look at it because I thought it was a safety issue. The response was "we're booked up". No one could possibly look at it for three days. Even if the wheel might fall off? I drove to work that day, all the while hearing the problem getting worse. The next day, it sounded like the wheel bearing was tearing itself apart. I drove directly to Shults and left it there for repair. Turned out one of the sway bars was broken into two pieces and the wheel hub and bearing had to be replaced. I have two Ford vehicles that were purchased at Shults (not to mention previous vehicles we bought there over many years) and all service work has been done there. Once I got it into the shop, the quality of the work has been good. The cost, with an inspection was $717, if that tells you anything about how serious the situation was. I'm upset because they wouldn't take the time to assess the problem and I had to use the vehicle in what clearly turned out to be a safety problem. read more

The absolute worst service department. Never ever able to get a hold of someone. Always transferred, no one ever picks up. Call back try all the different extensions for the "service advisors" no one picks up again. Have had to call and speak with manager on two separate occasion in order to get a hold of the service dept. read more

I bought my 2016 f-150 from these guys in Oct. 2016. I've had two service experiences since and I am extremely satisfied w/the politeness, quickness & personal attention that I received from the scheduling dept., the service personnel and all support people. They do things the "RIGHT WAY". Thank you SHULTS PEOPLE!! TOM S. read more

I bought my F250 truck from Harmarville location almost 2 years ago with an extended warranty . It was stolen in July but recovered in September. I had it towed to Shultz Harmarville for all the bodywork. They fixed it all except the couldn't find a wiring harness part. It is now the end of February and my truck is still waiting there for that part. I call Ford customer service and Shultz weekly and they still don't have the part. Ford did ask Shultz to give me a loaner until the part came in. Shultz said they didn't have any ( and I guess they still don't)! I even bought an extended warranty from them and they still haven't given me a loaner. Yet all their commercials boast that they have the largest supply of Ford trucks in the area. Aren't they supposed to give you a loaner if they don't have the part and you purchased an extended warranty?!This entire situation has been horribly stressful to me. read more

We use to love the service department there. We went out of our way to buy cars there because of the serve. Now you never can get an appointment. Calls are never answered You get an automated message system that if it works the people just choose to ignore. Very disappointing and probably won't buy next car there after years of loyalty. read more

Great place all around. Purchased my last 2 vechicles from them and only get them serviced at Shults. Shelly in service is awesome. She got me in and out faster than expected and went way above and beyond expectations. Thank you for such a great team. read more

This dealership has an A-1 Service Department. I have never been disappointed with the repairs and/or customer service I have received from them. I did buy a "lemon" there a few years back, so I will not be buying another car from them in the near future. But I can speak highly of their mechanics and service department...they are great in that area. read more